Jigsaw Lettings reviews

★★★★★ 4/5

Trustpilot

Fantastic service great properties most…

Fantastic service great properties most well maintained,we been with them 4 years now the only thing is rent increase have been between 11% and down to 9% this year average is 3•4% to 5.4% to be fair our rent was lower over the 7 years we was with different agency same landlord so probably playing catch up been on disability benefits my wife with mental health been difficult but rents slightly above average now,myby it's just with us but as I see it rent increases are above average and some of the beautiful homes set in north Yorkshire are deserving, not here, can't fault them over wise even decicated member of staff for my disability wife any problems no problem to them still think best agent for miles ps landlord proposal the rent but only while the 4 years with jigsaw?

Paul · 2 August 2026

★★★★★ 1/5

Trustpilot

Do not use this company - Untrustworthy - would give them a negative star score if possible!

Do not use this company. They behave in such a disgusting way to tenants. They are like smiling assassin but when you have to leave due to the landlord having to sell the house they delay giving written notice so that when you find another property you have to give them 2 months notice. If you don't they steal your deposit. It is literally all about the cash with these people. Do not trust them!

Michael · 29 July 2026

★★★★★ 1/5

Google

The agency is not responsive. Very difficult to reach , they don’t return phone calls. We gave them a 2 months notice and they never replied to say they have received. We have left the house 4 weeks ago and we still didn’t her from Matt about returning the deposit. He said he would pay last week but so far nothing. Please walk away from them. We do t even know how and when we will receive the deposit back. Apart from the difficulty in communicating and getting the deposit back, Matt is quite flexible.

Audrey · 16 June 2023

★★★★★ 1/5

Google

DO NOT USE! I rented through this agent and from start to finish he was useless! False promises regarding repairs, no check in inventory, never returning calls or responding to messages, didn't even acknowledge I had given notice until the day before the lease ended and most importantly not fulfilling even legal obligations such as gas safety inspections. Mine was 18 months out of date when I vacated the property! The fight continues to get my deposit released as he has ignored communications from me and the DPS!

Slice · 16 June 2023

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS COMPANY!!!

Matt is one guy that doesn't keep his word. From what I've learned, he's the only one in the firm, there is no other person to contact. I tried to rent out a room that was more like a flat (had its own kitchen and bathroom). We agreed on the price and deposit and on a date to meet to sign the contract, hand the keys and pay. He asked for my email so he can send me the contract. Although I did sent him my email address, no mail came in from him / them (the company). The date and time that was arranged changed with just 1 hour before it was due, for a later hour. Later on, it was changed for the next day. Next day came and no answerin g on the phonecalls or messages sent. Went to the office, he was not in, left a note to be contacted to discuss the issue, never heard from him since. There was always a reason. Either the room needs some cleaning, or he didn't had the go agead from the landlord. (first red flag, how are you renting if you haven't talked with the lanflord about it?)

Alexandru · 1 March 2023

★★★★★ 1/5

Google

An embarrassment of a company who are too lazy to even make a phone call! Enquired on a house for let over 2 weeks ago to request photos of the inside as Rightmove only showed (and still only shows) 3 external photos, I was informed that Matt would get back to me later that day and email the photos over. I never received any photos of that property but after seeing Jigsaw had another property I was interested in, I decided to give them the benefit of the doubt and request a viewing on the second property. I had to repeatedly ring for days before Matt finally rang me back 3 days later, after I had given up trying, and booked a viewing for later that week. Every time I was told that Matt was busy and would ring me back that day but this never happened. On the day of the viewing I attempted to ring Matt to confirm the time we had arranged and that the viewing was still going ahead, but I was left with no answer yet again. Despite all of this, the house was presented very well due to it being a new build and I decided I would like to go ahead with an application. I spoke with Matt about the application process whilst at the property and was told I would have the link to the application form sent to me straight away. By the next morning I still hadn't received anything and after another phone call to Jigsaw, I was told again Matt was busy and would send it over when he could. This was already a day later than expected. Eventually I received the email with the application and completed this immediately. I was informed I would hear a response within 24 hours and awaited a phone call from Matt which I never received. I rang Matt the following day to get an update and was informed that all credit checks, income checks and referencing was passed and that all we needed was the landlord to confirm before I could go ahead and Matt would do this today and let me know the outcome the following day. Surprise surprise, I heard nothing from Matt again, and had attempted to call him multiple times with no success. Eventually I managed to speak with Matt who was far from helpful and simply stated he would be back in touch. Its been over a week since I started my application and I am still no further forward in knowing if it has been successful or not. I understand that applications take time but it is not unreasonable to be updated throughout the process. I have received multiple phone calls and emails from companies regarding setting up my broadband and utility bills etc for my move in date of 15th October? I have never been informed that my application has been accepted let alone given a move in date. It is nearly impossible to speak to Matt, and any request for a call back is simply ignored. If Jigsaw can't be bothered to even secure a tenant on a property, I would hate to think how difficult it would be to get an issue resolved once you had already moved in. I have now requested that my application is retracted as I refuse to spend any money with such a joke of a company after receiving absolutely disgusting customer service. And I certainly do not want Matt to receive any kind of commission for his inability to communicate and incompetency in carrying out his own job.NegativeResponsiveness, Professionalism

Hannah · 16 June 2022

★★★★★ 1/5

Google

if could rate lower then 1 star I would, Moved into a property and Matt was happy to take our money quickly but since moved in no issues have been resolved. Was told things would be sorted before we moved in and over 2 months later am still waiting. Matt does not respond to any emails texts or phone calls, when he does reply he don't stick to his word. Have now asked for our landlord details and if jigsaw are registered with the property ombudsman or redress scheme and have been ignored AGAIN. feel sorry for the people letting there properties via this company as making tenants life stressful and unhappy.NegativeResponsiveness, Professionalism

Louise · 16 June 2021

★★★★★ 1/5

Trustpilot

False claims, washing machine broke no replacement etc. STEER CLEAR

Rented an apartment in Selby from them. Victorial house with double-glazed windows which cannot be opened at all. When moving out they wanted to chanrge me as I had not cleaned the mold between the glasses.So mission impossible, but no wonder there was mold as the ventilation did not work at all I found out. So will report to the council that this apartment should be condemned. Also on they day I moved found out bare wires on top of a kitchen cupboard, so electrcal installations were not UK compliant.

Jari · 9 July 2024

★★★★★ 5/5

Google

I have dealt with Jigsaw for over 12 years and must say,the service is first class and I have never had any problems. I do not stay with someone,who lets me down ! So still putting all my lets via JIGSAW whom,for me,go above and beyond in their service to me. Here is to the next 12 years !!!!!!!!!!!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 August 2021

★★★★★ 5/5

Google

Agent was brilliant to myself when moving in. Relocating from another part of the country was made a lot easier by the agents kindness and assistance. Also, since living at the property any issues raised have been resolved and any lack of communication regarding these issues have been apologised for and rectified. Thank you

David · 16 June 2022

★★★★★ 1/5

Trustpilot

Beware of this company

Beware of this company, they do not operate fairly! We rented a place from them for just on 2 years for my father in law, whom is 86 yrs old, being fastidious payers, paying a deposit on signing of the lease, only to be told when he vacated the flat that they will be keeping our deposit as they had to do "deep cleaning" because the flat was so dirty. We know for a fact that the place was not dirty at all as my father in law is a very house proud person. I understand a "clean" once the tenant has vacated but to keep a pensioner's deposit when he already gets so little is daylight robbery!! Stay clear of ths company.

Viv · 28 November 2023

★★★★★ 5/5

Trustpilot

Jigsaw letting

Jigsaw letting, from a renters point of view.

Jason · 10 May 2026

★★★★★ 1/5

Google

I have been renting a house for 12 years in this agency. I got a court order to vacate the property I a very short notice. Matt told the court that he had given me 3 months notice witch he new was a lie. No consideration or respect for a 74 year old woman that did so much for the property.Very unconcerned and unprofessional agency.

Maaria · 26 March 2024

★★★★★ 5/5

Google

Great company, Matt has been very helpful and supportive through out the process of relocating from the North. Couldn’t praise him enough 😊 …

Matthew · 16 June 2023

★★★★★ 1/5

Trustpilot

Absolutely the worst company I have…

Absolutely the worst company I have ever dealt with. Paid the deposit. When we left claimed the deposit back only to be told that they were keeping it for decorating costs. Nearly a grand. I don't think so. Repairs ie (leaking roof) black mold. Stay well away.

Fit · 10 October 2024

★★★★★ 1/5

Google

Never ever responds to phone calls /emails in a timely manner. House walls were painted in bright colours against the agreement, mattress etc left in outbuilding and keys were just left under mat! Paid monthly fee for over 10 years and the property was not even managed at a basic level . Questioned but of course no reply!

Sarah · 26 March 2024

★★★★★ 1/5

Yell

Black mould

The worst estate agency I’ve come across, I’m a young mum with a premature baby & my bath has been broken since the 7th of October, I have thick black mould covering the whole of my bathroom wall and I’ve been asking them for weeks to come and sort it out, due to have a premature son, who has been non stop ill since moving in, and nothing gets done, I get ignored and nobody gets back to me, I’m going to make sure everyone is aware of how useless and unprofessional these people are, all I keep hearing is we are waiting for the decorator, how long does it take? If the one your enquiring about doesn’t reply then you ask someone else it’s not rocket science? My son has gotten ill Beacuse of the mould so I’m not going to let this go, I’m going to make sure every single person knows about this awful company and make sure nobody else ever has the same problem, bunch of Job worths! Also just pairing over mould won’t solve the issue it has to be properly treated by a professional🥴🥴🥴

AliciaB-63 · 25 October 2021

★★★★★ 1/5

Trustpilot

An embarrassment of a company who are too lazy to even make a phone call!

Enquired on a house for let over 2 weeks ago to request photos of the inside as Rightmove only showed (and still only shows) 3 external photos, I was informed that Matt would get back to me later that day and email the photos over. I never received any photos of that property but after seeing Jigsaw had another property I was interested in, I decided to give them the benefit of the doubt and request a viewing on the second property.

Hannah · 12 October 2021

★★★★★ 1/5

Google

Been a tenant on this site from the start and the site manager's neglect for it is concerning and rather embarassing for the tenants that live here. Matt (our site manager) has been so hesitate to fix anything wrong with this site and refuses to acknowledge any complaints and do anything about it till it's get out of hand. The site alone is lovely but the lack of management is really bringing it down. I will change my review but only when things start getting done.NegativeResponsiveness, Professionalism

Trish · 16 June 2021

★★★★★ 1/5

Google

I'm a neighbours next to one of the tenants. That this letting agents looks after. Found them to be unresponsive and when then do respond. Promise things that they do not follow through. I would not recommend this letting agent as its very poor service.

Alan · 29 June 2024

★★★★★ 1/5

Google

All the 1 star reviews are a accurate description of how this company operates . i called more than 10 times over a period of 3-4 weeks to arrange a viewing , when finally booked , right when i was in front of the house at the appointed … More

SioNOneReal · 26 March 2024

★★★★★ 1/5

Google

Matt the owner of jigsaw lettings is very rude and arrogant. I requested about a property and he told me that landlord wouldn’t allow people who don’t work in. A week later as I still couldn’t find a house I rang back and this time he told … More

Abbi · 26 March 2024

★★★★★ 1/5

Google

Awful experience with Matt at jigsaw Lettings please don’t rent through this company. I was left with out heating in the cold spell in winter and was no rush to fix he was rude and aggressive when my sister was calling saying enough was … More

Rose · 26 March 2024

★★★★★ 1/5

Google

WORSE PLACE IN THE WORLD. Absolute joke! Why do landlords keep using this pathetic excuse of a bussiness I don’t know. He promised me a house for removing my review and course never responded again 😂 AVOID AVOID AVOID!

Lee · 30 May 2024