4/5
GoogleVery helpful people
Trusted Agent profile
Jigsaw Letting letting agents in Selby and Spalding
★★★★★
225 reviews across 2 offices and 3 platforms
Jigsaw Letting has two offices, in Selby and Spalding. Together they have 225 reviews on three platforms, rated 3.6 out of 5 overall.
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Our offices
Jigsaw Letting's two offices, most reviewed first. Each has its own page.
Latest reviews from every Jigsaw Letting office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJust moved in and very happy with everything Matt @ Jigsaw has done to make this process run smoothly. We highly recommend this agency.
3/5
GoogleNever answer the phone
Agent replied · 15 June 2024
Thank you for your review but I am sorry to read we did not meet your expectations and I would be happy to have a chat with you so we can learn how to improve our services.
1/5
GoogleI am so upset with the way Jigsaw have treated my daughter, partner and myself with trying to rent a property. As I know there has to be checks for all tenants (I own a property that I have a tenant in myself) but the hoops you have to jump through with this company is ridiculous. With my daughter being under 25 I paid to be her guarantor to have all relevant checks for me along with the checks on them both as tenants which was fine. I even had to prove I didn’t have a mortgage on my home and show them the deeds to my house! We also offered to pay 6-12 months rent up front with her being this age and her wage not covering the threshold and her partner being self employed. Even with these offered and excellent references from previous landlords and his accountant they have been refused. They say it was down to the landlord, his choice (which we met) and he said no. As a landlord myself with the offer of 12 months rent upfront and excellent references from previous landlords and accountant and knowing where their family home is and with a gaurantor who rents houses out and is mortgage free with a full time job I would be highly delighted. It makes me wonder how these people without jobs rent houses!! We have been made to feel like criminals. We wouldn’t hand over £300 if we thought we would be rejected.
Agent replied · 15 June 2024
Thank you for your review but I am sorry to read we did not meet your expectations and I would be happy to have a chat with you so we can learn how to improve our services.
3/5
GoogleDecent letting agency
Agent replied · 25 August 2024
Thank you for your review. As a thank you if you recommend our selling services to a friend you will receive £100 in gift vouchers of your choice upon completion of the sale :)
5/5
GoogleCurrently renting through jigsaw Spalding was dealt with efficiently from applying to the property to moving in have had no issues and would reccomend all day long Thankyou.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your review but I am sorry to read we did not meet your expectations and I would be happy to have a chat with you so we can learn how to improve our services.
5/5
GoogleGreat service
5/5
GoogleOk and fast
3/5
GoogleDecent letting agency
Agent replied · 15 June 2024
Thank you for your review. As a thank you if you recommend our selling services to a friend you will receive £100 in gift vouchers of your choice upon completion of the sale :)
5/5
GoogleJigsaw have been amazing i cant thank them enough
5/5
GoogleLovely place staff very good and helpful altogether a good and hassle free move.
5/5
GoogleExcellent team....quick, professional service. Very informative at every juncture. Would definitely recommend!
5/5
GoogleVery good, after being let down by another agency in Selby (wont say who). Jigsaw didn't let me down. Found a place straight away. Great service
1/5
GoogleAbsolutely appalling when ending a tenancy, be warned they will do anything to hold on to your deposit - Definitely a conflict of interest when the owners of Jigsaw own the house.
5/5
GoogleFrom my initial conversation with Zoe from the Google office, who was very helpful and explained everything, I then went into the Selby where nothing was too much trouble. Any questions I had were answered with confidence and their professionalism outstanding, many thanks to all staff but especially Zoe and Alex in Selby.
5/5
GoogleWe are happy tenants, any problems have been dealt with swiftly and efficiently with excellent customer service. Wouldn't hesitate to recommend to other potential tenants.
5/5
GoogleThe Complete Package. They found the Tenants; collect the rent; they see that the safety certificates are done when they are needed; they visit the property to check on the condition; they keep me in the picture with what's happening. I have other properties in areas that Jigsaw do not cover and therefore feel qualified to tell you that Jigsaw are simply the 'Best'.
1/5
GoogleRecently tried to view a property to purchase. Tried contacting them several times over two weeks and couldn't get a viewing. It always seemed to be me the customer chasing them for a viewing when they should have kept us in the loop and kept us up to date with any progress. Then tried to view a rental property - and the exact same thing is happening. Chased twice to no avail and still no viewing. Finally given up and rented an alternative property. I understand tenants maybe difficult in allowing us to view but the agency should be giving the customer updates on what is happening and should be much more on the ball, it shouldn’t be up to the customer to chase. After speaking to an alternative agency, they were much more professional and arranged a viewing the next day.
3/5
GoogleI used jigsaw to rent a property as it has a good rating, however from personal experience I did not find this; on arriving on moving day to the property I signed the documents for the property, however I did not receive all the keys for the property and I am currently unable to check my meters. I was also provided with the WRONG ADDRESS on moving in and have just had to change my home insurance and broad band information. This has affected my premium which has increased so I had a further charge to pay, on arriving at my new property. The letting agent was also not aware that the property was on a water meter and were the readings were located which I am now currently waiting for an engineer to show me were the meter is. The Agent in the shop was helpful with explaining the smart meter changes and reporting my concern about the keys and has directed me to contact Bovis directly for further support.
5/5
GoogleWe have been renting with Jigsaw for nearly a year now, they are a good estate agents. We will soon be leaving our property to move to a larger one with a different estate agents. But my overall experience of Jigsaw has been positive and I would recommend them.
5/5
GoogleAbsolutely fantastic service from Jigsaw! Had our house on the market with another estate agent, unfortunately they didn't reach our needs. Moved over to Jigsaw and within 2 weeks sold our house! The service has been second to non, always keep you upto date with progress and any info you need or they need from you. Friendly manner and very welcoming. Amie and Rebecca have gone above and beyond in different aspects of our house sale and im very grateful for this. Thanks Ladies!! You deserve a drink!! :-)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jigsaw Letting
Which Jigsaw Letting office has the most reviews?
Selby has the most, with 176 reviews rated 4.0 out of 5, followed by Spalding with 49.
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