Trusted Agent profile
★★★★★
225 reviews across 2 offices and 3 platforms
Jigsaw Letting has two offices, in Selby and Spalding. Together they have 225 reviews on three platforms, rated 3.6 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Jigsaw Letting's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEverything was perfect. The ladies at the agency helped with everything ans answered every question which we had
Thank you so much for your lovely review we really appreciate it. Remember we give £100 recommendation vouchers of your choice if you refer a friend to sell their house with us upon completion :)
4/5
GoogleLovely Bonmarche store in Selby.The store is tidy and well presented. Staff are very friendly and nothing is too much trouble.
Thank you :)
5/5
GoogleThe team at Jigsaw are brilliant and are highly organised which gives me the trust that the property they manage is well looked after. Highly recommended.
Thank you so much for your lovely review we really appreciate it. Remember we give £100 recommendation vouchers of your choice if you refer a friend to sell their house with us upon completion :)
5/5
GoogleThank you to the Jigsaw team who have provided both an excellent and professional service to me as a Landlord. As an experienced Landlord I am impressed with Sharon's excellent knowledge and thank her for her for the guidance she provided to me with regard to how I show handle a difficult matter with one of my rental properties - Sharon is an experienced professional and with the support of her team has provided a valued personal service. Thank you Sharon. Beckie has handled the day to day communications and has prepared the necessary documentation in a timely manor as required so that I can address the issues I am experiencing with one of my tenants appropriately - Thank you Beckie for being on hand to advise and guide me with regard to 'tenancy communications and legalities' . Thank you Beckie for your on-going support which is appreciated.
Thank you for your lovely review Graham we really appreciate it :)
5/5
Yell22 Orchard Drive Barlby review
Very helpful and made the process easy and with no issues I have rented with them before so knew they were good at what they do.
1/5
GoogleRating only, no written review.
Good afternoon, if you let us know how we can improve our service or how we can help you...
1/5
GoogleVery poor communication... can never get through.. phone queue system not working at all
Good morning Brian we can see you tried to call us prior to our opening which is 9am. If you were to call us after 9am we can assist you or if easier pop us an email over and we can give you a call when it is convenient for you. Many thank Jigsaw Team :)
1/5
GoogleAbsolutely terrible estate agents!! Matt was fully aware of my circumstances (becoming homeless 1 week before Xmas with my 2 year old) I viewed the property which I may add wasn’t the one shown it the photos. Then after viewing decided to put an application in. I’m now 3 weeks in no phone call, no reply to txt messages to let me know what was happening regarding the application. If it wasn’t for the tenant herself letting me know she couldn’t move out, I wouldn’t know any different. If you are thinking of using this company to advertise your property then save your money and go elsewhere.. absolutely ridiculous! I didn’t even want to leave a 1 star but couldn’t leave this review without it!
Hi Lucy I think you have reviewed the wrong agents as we do not have a Matt who works here (& never have) & your name is not on our files as ever being a tenant with us. We are a small family run agency in Selby North Yorkshire. Hopefully you find the correct agent and have a better experience next time.
1/5
TrustpilotBeware of this company
Beware of this company, they do not operate fairly! We rented a place from them for just on 2 years for my father in law, whom is 86 yrs old, being fastidious payers, paying a deposit on signing of the lease, only to be told when he vacated the flat that they will be keeping our deposit as they had to do "deep cleaning" because the flat was so dirty. We know for a fact that the place was not dirty at all as my father in law is a very house proud person. I understand a "clean" once the tenant has vacated but to keep a pensioner's deposit when he already gets so little is daylight robbery!! Stay clear of ths company.
5/5
GoogleVery helpfull company cleared all my doubts about renting
Thank you :)
2/5
GoogleNot responsive. No communication. Not happy with their services.
Hi Abdul we do not have your details or any communication from you to be able to assist you further. If you call asking to speak to the manager we can help with any issues you have or if easier pop us an email over and we can call you when it is convenient for you. Many thanks Jigsaw Team :)
5/5
GoogleWe have just rented a property from this company and I would highly recommend these. They are friendly people who can't do enough for you and will answer any questions you have. They are quick at responding to emails. Highly recommend.
Thank you so much :)
1/5
YellLandlords - stay away from these jokers, they will fleece you.
A landlord who recently left Jigsaw. I was hit with a 4-digit repair bill inside 12 months on a nearly new house, which included 7 individual repair jobs, illegitimate made up work, work that was never done, bodged repairs and the unfixing of other things while on one repair job to make another one. And when this was pointed out to their management they defended the contractor. They seemed to think this was somehow a normal amount of repairs.
1/5
GoogleNo communication, no repairs, very fake and arrogant.
1/5
GoogleAvoid them! Horrible service. Called every day for a week to be told we will get a phone call back, never happened. 9th try and they tell us the property we were enquiring for is now gone!
5/5
GoogleExcellent at helping very helpful staff polite efficient reccommend them to all
Thank you so much :)
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat company, Matt has been very helpful and supportive through out the process of relocating from the North. Couldn’t praise him enough 😊 …
1/5
GoogleDO NOT USE! I rented through this agent and from start to finish he was useless! False promises regarding repairs, no check in inventory, never returning calls or responding to messages, didn't even acknowledge I had given notice until the day before the lease ended and most importantly not fulfilling even legal obligations such as gas safety inspections. Mine was 18 months out of date when I vacated the property! The fight continues to get my deposit released as he has ignored communications from me and the DPS!
1/5
GoogleThe agency is not responsive. Very difficult to reach , they don’t return phone calls. We gave them a 2 months notice and they never replied to say they have received. We have left the house 4 weeks ago and we still didn’t her from Matt about returning the deposit. He said he would pay last week but so far nothing. Please walk away from them. We do t even know how and when we will receive the deposit back. Apart from the difficulty in communicating and getting the deposit back, Matt is quite flexible.
1/5
GoogleRating only, no written review.
Good afternoon, if you let us know how we can improve our service or how we can help you...
1/5
Googleno call back when asking fir a viewing...useless
Good morning Kieron, we have been emailing you with regards to your initial email enquiry with us on 16 September 2022 at 17:53. After trying to call you on Saturday morning with no avail we emailed you on Saturday 17/09/2022 at 12:03, Tuesday 20/09/2022 at 14:07, & Wednesday 28/09/2022 at 17:56 and have received no response from you. However, I see from your initial email your details have been logged and should a suitable property become available for you we will be sure to let you know.
5/5
GoogleVery helpful, professional, wonderful staff, highly recommend 👍👍👍 …
Thank you so much for your kind words. We try to work hard for each and every one of our customers and we are so glad that you are happy with our service. Remember if you recommend us to a friend to sell their house we will thank you with £100 gift voucher of your choice upon the completion of the sale. Take care
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Selby has the most, with 176 reviews rated 4.0 out of 5, followed by Spalding with 49.
Tell us what you need and up to 3 trusted local agents will be in touch.
