Trusted Agent profile · Tyne And Wear
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
Showing 446 reviews on Google only. Show every review
5/5
GoogleLorraine Robinson from Jan Forster estate agents was extremely helpful during the purchase of our property. We would like to thank her and the team for being there and being so supportive during the whole process of our move. Rita and Floor
5/5
GoogleGreat service and a super friendly and helpful team. They created a feeling that they were behind you every step of the way and genuinely pleased for us!
5/5
GoogleI had Lorraine Robinson looking after me for the sale of my flat and was extremely pleased with her work. Always able to get in touch and always kept updated. Even stepped up with some extra assistance when my conveyancer was dropping the ball! Highly recommend her and Jan Forster.
5/5
GoogleI’ve just completed the purchase of my first house and I would thoroughly recommend Jan Forster Estates for anyone looking to do the same. They were so helpful, especially Leah Ramsay who kept us up to date with every step and was so lovely. Thanks again :)
5/5
GoogleMy purchase was a very long complicated affair. However the staff at Jan Forster in Tynemouth and in particular Michelle Ormond the Branch Manager did everything they could to facilitate my purchase, keep me informed, & speed things up. I would highly recommend them & indeed have, as my cousin is now selling their property through them.
5/5
GoogleI used Jan Forster to find tenants and would certainly use them again. Lorraine and Holly dealt with things and were always professional and efficient. I had no worries.
5/5
GoogleWe bought a property through Jan Foster who were marketing on the owners behalf. Our main contact was Lorraine who was excellent throughout the process. She was always very polite and patient with our queries and we felt extremely reassured by her handling of the sale.
4/5
GoogleGreat experience throughout the letting and preparing stage and having Lorraine Robinson at Jan Forster Estates manage the let on our behalf has been an excellent decision taking away any worry and confusion about the process.
5/5
GoogleLorraine Robinson has been great throughout my buying and selling experience. Friendly, professional and always willing to help. Would definitely recommend her.
5/5
GoogleI would like to thank Michelle Ormond and Leah Ramsay for all of their help while I purchased my first home. Nothing was too much for them and they kept us informed about each and every step of the process. I would really recommend Jan Forsters Tynemouth to anyone looking to buy or sell their home!
5/5
GoogleI would definitely recommend Jan Forster to use as an estate agents they were brilliant from start to finish all the ladies in the tynemouth office are brilliant, special thanks to Leah who was there for us in the end once the offer had been secured and made the whole experience less stressful...
5/5
GoogleI recently purchased a maisonette flat in North Shields via Jan Forster Estate Agents in Tynemouth. Branch sales representative Lorraine Robinson provided an excellent service from the very start and her communication and support throughout the process was faultless. Her attention to the purchase was especially appreciated given its complexities. For this I am extremely grateful I was fortunate enough to have Lorraine liaise with all other parties involved in a calm, reassuring and professional manner.
5/5
GoogleMichelle and her team at Jan Forster (Tynemouth) have been wonderful throughout our recent property purchase. The team were always very responsive and Michelle helpfully provided guidance when navigating some obstacles during our first property purchase. We couldn’t be happier in our wonderful new home, in the beautiful village of Tynemouth. Thank you once again!
5/5
GoogleI dealt with Lorraine Robinson who was very professional and kept me up to date at all times with the process and answered all my queries on a timely basis! All in all Lorraine provided an excellent service and is a credit to the company.
5/5
GoogleI bought my flat through Jan Forsters in tynemouth. Lorraine Robinson handled this for me and she was fantastic answered all my questions and chased up the seller which led to me getting the flat a month early which is great. I would recomender in a heartbeat. Thanks Lorraine and jan forsters team. Mick
5/5
GoogleI must say that even though I didn’t end up renting through these guys, I still had a really great experience with them. I went go view a flat, the lady who showed me found was lovely and so helpful. I found somewhere a little closer to where I wanted to be and when I let them know I’d be going through someone else, they were so understanding and wished me luck. I also really appreciated how after the viewing, they checked in on me but didn’t bombard me with emails like some other agents do. I still regularly check their website for properties as I’d love to work with them again in the future.
5/5
GoogleLorraine Robinson at tynemouth branch was amazing from start to finish, I was concerned that we wouldn’t be able to rent the property we wanted, she went above and beyond speaking with the landlord on our behalf and had the tenancy agreed subject to references. Every time I called the office she listened to everything I had to say and offered help where she could. I found her the most helpful member of staff I’ve dealt with at Jan Forster’s and she is a credit to the company. Thanks again Lorraine
1/5
GoogleI would prefer to have given them 0/5 had there been an option. Avoid like the plague! This firm is utterly appalling. I rented my property through them fully let and managed. I signed their contract, which they then failed to carry out and breached a number of terms and conditions, by not completing set tasks that they were paid to do. They caused me a huge financial loss because of numerous administrative errors, that a child would make. There is a real lack of care and attention to detail, they only care about themselves not their clients. They are dishonest and untrustworthy, cowboys in the trade. I would strongly advise you don’t use them, save yourself wasted time, effort and distress. I have complained to the Ombudsman about their behaviour and how they conduct their business, it is wholly unacceptable. Please use an alternative firm and save yourself the brother. I was highly dissatisfied.
5/5
GoogleRating only, no written review.
Thanks Ermintrude!
1/5
GoogleWorst Estate agents I have ever came across. After placing two offers on a property we had no feedback. Save yourselves the grief and go elsewhere.
Hi Allen, Unfortunately we do not have anybody registered on our system under your name and therefore we are unable to look into this further. If you wish to provide further information, please call the office on 0191 2362070 where a member of the team will be happy to assist you. Best Regards Jan Forster Estates Ltd
1/5
GoogleCancelled viewing by mail 20 minutes before appointment. We had driven for over an hour. Completely unprofessional.
5/5
GoogleHelpful as well as really kind and patient. By far the best estate agents I have ever dealt with
5/5
GoogleKaren was amazing, as a first time buyer the process was easy and stress free from start to finish. Everyone I spoke to there was really helpful.
2/5
GoogleRating only, no written review.
Hi Sumal, we don’t know why you have left this review and you are not as registered customer of Jan Forster.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
The six Jan Forster Estates offices, by town:
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