Trusted Agent profile · Tyne And Wear

Jan Forster Estates estate agents in North Shields, North Tyneside, Newcastle upon Tyne and 1 more

4.2

★★★★★ Great

538 reviews across 6 offices and 4 platforms

www.janforsterestates.com

Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.4 / 5

446

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 6 offices

Trustpilot logo

90

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

3.0 / 5 Quick to get the property on the market take pics etc deal with viewings once sold only interested in geting there money job over for them money for nothing ...A customer, 4 April 2015Read the review from sellers

Our offices

Jan Forster Estates's six offices, most reviewed first. Each has its own page.

Awards

Industry awards

Jan Forster Estates and its branches won awards at EA Masters in two years, most recently 2019.

EA Masters winners in two years, the group and its branches: 2019, 2018.

EA Masters by year, 2019 to 2018

Source: EA Masters winners lists, as published, linked by year.

Reviews on Google

Showing 446 reviews on Google only. Show every review

1/5

Google

Poor customer service, Never respond to enquiries

Sid · 27 October 2018 · Jan Forster High Heaton

5/5

Google

Great experience with Jen. Answered all our questions, was very quick to sort all paperwork and respond to emails. Really clear on what was needed and when.

Jessica · 27 October 2018 · Jan Forster High Heaton

4/5

Google

Rating only, no written review.

Michael · 25 October 2018 · Jan Forster Tynemouth

1/5

Google

Very poor customer service, made my whole 2 year living experience with this branch nothing but a nightmare and stressful. Rude staff, glad it's finally over even though I have moved out of my property with them for a month now. Very disappointed.

Hannah · 27 October 2017 · Jan Forster High Heaton

1/5

Google

A really poor experience, awful customer service and rude staff. When we came for the viewing the agent told us there will be a new washer dryer fitted and everything will be good to go from our move in date. When we first move in we speak to the landlord and he's telling us that we will have to buy our own washer dryer or go do our laundry elsewhere. The landlord let us know that he had not spoke with the agency about getting a new washer dryer for the property. We've been in our new home for a week now and we still have not received our agreements which we urgently need to sort out our parking permit. Before we kicked up fuss with the landlord about the washer dryer we went to the agency and they said they could do nothing to help us other than printing a piece of paper for us to go to the citizens advice bureau and usher us out the door as soon as possible before any new clients (wads of cash) walk through the door. An absolute insult to be paying £360 to an agency which has clearly mis-sold us the property. The £360 doesn't even include tenant check up fees and any other hidden fees that the tenant data company will try to slap you with. Not only that our general experience showed them to be slow to return calls for which the majority of the time I'd have to ring them back myself. I am self employed and I don't think I'd ever get single client if I treated my customers the way Jan Forsters treats theirs, but it's not a problem when you sit on prime land where property sells itself.

Joe · 27 October 2017 · Jan Forster High Heaton

1/5

Google

very poor customer service. really rude attitude from one of the agent in the high heaton office. really sad and disappointed. But when I rang another number the agent was polite and helped me to sort out the problem.

James · 27 October 2016 · Jan Forster High Heaton

Agent replied · 25 October 2024

We are sorry that you were disappointed with the level of service you received from a member of our team but are glad to hear that the problem was resolved. We strive to maintain the highest levels of customer service, therefore if you could contact our Area Sales Manager, melissa.carman@janforsterestates.com with further details we will look into this for you. Thank you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jan Forster Estates

Which Jan Forster Estates office has the most reviews?

North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.

Where are the Jan Forster Estates offices?

The six Jan Forster Estates offices, by town:

Has Jan Forster Estates won any awards?

Yes. At EA Masters 2019 the group won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North East. The group and its branches have also won 1 other industry award since 2018.

Reviews may appear on more than one platform.

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