5/5
GoogleGood Customer service and very professional. I am very thankful to Lauren at the High Heaton branch as she was really helpful during my transaction. I really appreciate.PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Tyne And Wear
Jan Forster Estates estate agents in North Shields, North Tyneside, Newcastle upon Tyne and 1 more
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
- Jan Forster Estates North Shields10 Front Street, Tynemouth, NE30 4RG211 reviews · 123 on Google (4.5)13 in the last 90 days
- Jan Forster Tynemouth10 Front Street, Tynemouth, North Shields, NE30 4RG, NE30 4RG208 reviews · 120 on Google (4.5)13 in the last 90 days
- Jan Forster High Heaton159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU201 reviews · 114 on Google (4.1)13 in the last 90 days
- Jan Forster Estates Gateshead (office 320 Aidan House)office 320 Aidan House, Sunderland Road, NE8 3HU156 reviews · 69 on Google (4.5)13 in the last 90 days
- Jan Forster Estates Newcastle Upon Tyne (201 High Street)201 High Street, Gosforth, NE3 1HE107 reviews · 20 on Google (3.6)13 in the last 90 days
- Jan Forster Estates Gateshead (478 Durham Road)478 Durham Road, NE9 6BP1 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Jan Forster Estates and its branches won awards at EA Masters in two years, most recently 2019.
EA Masters winners in two years, the group and its branches: 2019, 2018.
EA Masters by year, 2019 to 2018
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, North East
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 446 reviews on Google only. Show every review
Google5/5
GoogleEveryone we have come into contact with at Jan Forster have been extremely professional and helpful. Query's have always been answered promptly and with sensitivity. I would highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWhat a great service we received from the Heaton branch! From the initial valuation, to helping us all through the sales process and finally through to that last push to get the sale complete. No question was a bother, and they gave it their all to get completion done ASAP once the ball was rolling. Massive thanks to all that were involved in the sale of both our properties.
5/5
GoogleGreat customer service, communication and reach. I sold my house through the Heaton branch and am buying my next home through the Tynemouth branch. They have been very helpful and considerate throughout. I would advise conducting your own viewings as you will have a lot more knowledge of your own property. My experience is that the staff conducting the viewings are there as guides only and have little information regarding the property.
5/5
GoogleI can't praise the staff at Jan Forster highly enough. Professional, responsive and unfailingly supportive, they offer fabulous customer service. A special mention must go to Lauren Vinton, our Branch Manager, who is a complete star. Our purchase was complicated by lockdown measures, making things even more stressful, but I felt throughout that Lauren was on our side. I don't know what I'd have done without her cheery professionalism, and she worked tirelessly on our behalf (even on her day off!). exceeding all expectations. to complete our purchase. I wholeheartedly recommend Jan Forster to help you through what can be a very stressful time.PositiveResponsiveness, Professionalism
5/5
GoogleMade a google account just so I could leave this comment as the girls absolutely deserve it. Lindsey and Lauren made the experience of buying our first home so smooth for us, they were so helpful and accommodating. I would definitely recommend Jan Forster to anyone looking to purchase a house! They are amazing at what they do, professional, friendly and efficient.PositiveResponsiveness, Quality, Professionalism
3/5
GoogleThe staff at Jan Forsters are easy to deal with, but don't use their auction services as it goes very much downhill with them. They only sold my property after I withdrew from the auction as a last bid attempt for them not to lose the money. They don't treat it like an auction with 4 bidders 'bidding' the same amount (I thought auctions were supposed to increase on each bid), they then focused on one bidder to negotiate a deal which they pushed hard with. The auction house work for the buyer only and even when they admit the seller is right, do not enforce their contract to complete within 56 days. It took almost 6 months to complete the sale through the auction house.
Agent replied · 25 October 2024
Hi Neil, We’re sorry your experience with us wasn’t 5*, we take feedback seriously and have taken time to review the sale of your property. Thank you for your comments regarding the Jan Forster team, we pride ourselves in delivering excellent proactive service to both sellers and buyers. I understand you were marketed on auction for 7 weeks before a buyer was secured on the property, the buyer for the property was actually introduced within 5 days of the property going to market with it taking 6 weeks to agree a purchase price. It is unusual for a purchase/sale to take so long to be agreed, from review the transaction was slightly complex with a lease extension already initiated through solicitors by you (with only 64 years remaining) and negotiated to complete simultaneous to the transaction. We understand from the auction team the delays to complete, due to the lease extension and your request to take time to find a rental property, were made transparent to all parties. We’d be happy to discuss and take feedback if this was not the case. With regards to activity, the property required quite a specific buyer due to value and tenure. The property was below lenders minimum mortgage availability, combined with the short lease meant strictly cash buyers only and cash buyers willing to take on a short lease or wait for the extension. I appreciate there is an expectation of high levels of activity with auction sales, multiple bidders, 10’s of viewings, unfortunately on this occasion the property appealed to a very small demographic of buyer. I believe the price eventually achieved was reasonable and fair under the circumstances, with security of the transaction and 0% commission paid under auction terms. We are available to discuss any further feedback to improve the service we deliver, should you wish to discuss don’t hesitate to get in touch with one of our branches. We wish you the best of luck for the future.
5/5
GoogleWe have used Jan Forster estates to sell a number of properties over the years, but with the last sale they really did excel themselves. The service was exemplary, supportive, proactive, positive, quick and the team were always kind, friendly and polite when speaking on the phone or over email. In particular the team at the High Heaton branch in Newcastle are outstanding, I can't say enough about how utterly brilliant they were. Thank you and keep up the excellent work.PositiveResponsiveness, Professionalism
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleReally friendly
5/5
GoogleAs always, the service has been efficient and friendly. The enthusiasm from the team is second to none, and we continue to recommend Jan Forster to friends and family.
1/5
GoogleThey try to convey that they care but are very misleading. A disaster from the start on the sale of our house. Also for a whole day they were unobtainable on the phone. Do not use Jan ForsterNegativeResponsiveness, Value
4/5
GoogleRating only, no written review.
3/5
GoogleStill awaiting a response....if owner was willing to accept an tentative offer.
1/5
GoogleAbsolutely disgusted with the appalling service from Jan Forster Estates! They have managed a rental property for several years, and now the latest tenant has moved out leaving quite a bit of debit. Despite numerous calls, emails and visits to Jan Forster estates, they have so far failed to send proof of tenancy to the company demanding WE pay the tenants debits. It’s now at the point where one company is commencing legal action against us simply because Jan Forster Estates haven’t sent the paperwork across. As it’s a fully managed service we should NEVER have had to deal ANY of with this!!!!!!
5/5
GoogleI could not recommend this Estate Agent more highly. From Gerald the valuer who came to give me honest sales advice based on an obvious great knowledge of local property market, through Eddie and Andrew pushing suitable, well matched viewers my way and onto Marilyn in the Sales Progression team. An excellent, personalised service that resulted in a quick sale. Brilliant!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jan Forster Estates
Which Jan Forster Estates office has the most reviews?
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
Where are the Jan Forster Estates offices?
The six Jan Forster Estates offices, by town:
- Gateshead (478 Durham Road): 478 Durham Road, Gateshead, Tyne And Wear, NE9 6BP
- Gateshead (office 320 Aidan House): office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU
- Jan Forster High Heaton: 159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU
- Newcastle Upon Tyne (201 High Street): 201 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
- North Shields: 10 Front Street, Tynemouth, North Shields, NE30 4RG
- North Tyneside: 10 Front Street, Tynemouth, North Shields, NE30 4RG, North Tyneside, NE30 4RG
Has Jan Forster Estates won any awards?
Yes. At EA Masters 2019 the group won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North East. The group and its branches have also won 1 other industry award since 2018.
