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Jackson-Stops and Staff estate agents in Teddington and Dorking

4.9

★★★★★ Excellent

1,205 reviews across 2 offices and 2 platforms

www.jackson-stops.co.uk

Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.

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4.9 / 5

1,200

Reviews on Google

All 2 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.

Latest reviews from every Jackson-Stops and Staff office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

After a disastrous attempt to sell in 2018/2020 when Brexit uncertainty, then Covid and a reprehensible purchaser all let us down, we were apprehensive of what might go wrong this time. Also a brief flirtation with the market in the autumn of 2022 was torpedoed by Truss/Kwarteng. So we have been very pleasantly surprised on this occasion in early 2023 to find Jackson Stops manage our sale so well. Two viewings, both before the house went on the open market, produced two acceptable offers (though one reduced his offer almost immediately and of course we went with the other). Throughout Darrell and Nicki in particular have been impressively professional and have kept us fully in the picture and where necessary have kept the pressure on at the other end to speed things up. Based on this experience, we would highly recommend them and we just hope the actual move goes as smoothly!

Guy · 18 October 2023 · Jackson-Stops and Staff Dorking

5/5

Google

Our experience with Jackson-Stops has been First Class! From day 1 the whole team have been fantastic and couldn't have been more helpful, professional, friendly, patient and supportive all the way through the sales cycle. They have done everything possible to take the stress out of selling & moving and have always been incredibly fast in responding to any queries or questions. I would not hesitate in recommending them.

Mike · 18 October 2023 · Jackson-Stops and Staff Dorking

5/5

Google

The team at Jacksons are excellent. They were knowledgeable about the property market in the region, and provided helpful advice on the local market and pricing our property appropriately, they were able to successfully market our property through their network and attract a high number of viewers which led to 6 formal offers. During that time the property market changed significantly, and the advice provide by Tom during negotiation was instrumental in reaching a successful sale. They were responsive and relationship oriented all the way through to completion, ultimately resulting in a positive outcome.

Barney · 18 October 2023 · Jackson-Stops and Staff Dorking

Agent replied · 21 March 2024

Dear Barney, thank you for your 5 star review and we are beyond delighted to read your kind words about our knowledgeable, accurate advice and service, and that you believe Tom's efforts during negotiations were instrumental in reaching a successful sale. With best wishes from the whole team at Jackson-Stops Dorking.

5/5

Google

We decided to use Jackson-Stops to rent out our property. Their professionalism and communication has been fantastic throughout. They made sure everything ran smoothly and found us a great tenant quickly. …

Maddy · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 23 May 2026

Dear Maddy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The service received from Lara Hammond has been one of the highest standard. Lara has been very reliable, responsive, and knowledgeable when it comes to trends and developments in the local property market. Very glad that she was guiding me …

Emma · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

As we looked to make our move to London, Negin has been out contact. Throughout it’s been a smooth process and Negin has always kept in contact and been very helpful, especially with a few complexities in our situation. …

Cameron · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

I easily recommend to work with Jackson-Stops, Teddington if you're looking for a rental in the area. During our research, Tom kindly helped us to find the right place, and again handled all procedures professionally. Thank you, guys! …

Ozan · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

Looking for a new home, We have recently worked with Jackson stops in Teddington and received a wonderful service. In our property search we were mostly in touch with Negin. …

Golriz · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

My experience with Jackson-Stops Teddington was an excellent one. I received experienced support from Lara Hammond, who acted professionally at all times in order to aid my housemate and I in securing a rented property. Lara navigated the …

James · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

We have had such a great experience with Lara Hammond and the Lettings Team at Jackson-Stops. Not only were we faced with the challenges of finding a property to rent in the current market, but we were doing so from across the Atlantic! …

Andrew · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

My partner and I recently rented a new home via Jackson-Stops and we were supported by Lara Hammond who was absolutely excellent to deal with. She was proactive in finding a great match for us when we were beaten to another property by …

Michela · 8 October 2023 · Jackson-Stops and Staff Teddington

5/5

Google

We had a great experience with Jackson-Stops Teddington. It's absolutely hard to find property to rent as huge number of people looking for the properties. A big thanks to Lara Hammond it was an absolute delight dealing with her throughout …

Ivan · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Ivan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Highly recommend Jackson-Stops Teddington, from viewing the property and dealing with the team from start to finish was an absolute delight. Very refreshing compared to previous dealing with different agents. Tom Ridgeway was absolutely …

Mark · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Jackson-Stops estate agents in Teddington, and I couldn't be happier with the level of service and expertise I received. From the moment I first met the team, I knew I was in good hands. They …

Feruz · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Feruz, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really pleased to thank Lara Hammond who was really helpful and supportive in helping us find a property …

Phillip · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Phillip, We really appreciate you taking the time to leave such lovely comments about Lara. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently worked with Negin Mozafari​​​​ & her team to find a new flat to rent, and I have to say I was impressed with their service. Throughout the process, they kept me updated and were always available to answer …

Karthik · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

they provided us with a very nice flat which we love however every interaction something went wrong and they caused us immense stress. they messed up our background checks, forgetting to send things to lettingshub. they made mistakes in our …

Jordan · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Jordan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We recently bought a house in Hampton Hill, with Jackson Stops Teddington appointed as the seller's agent. The team of Isabel, Andy and David were friendly, cooperative, helpful and pragmatic throughout the process. Despite unforeseen …

Thomas · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Thomas, We really appreciate you taking the time to leave such lovely comments about the Teddington team. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My family and I recently had the pleasure of working with Jackson-Stops to rent our first residence in the UK. Having newly arrived, we found the search for our first home to be very challenging, especially as were also seeking a good …

Kamran · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Kamran,Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We recently sold our Richmond flat with Jackson-Stops. Our point of contact was Andy who did a really great job pushing everything along to make sure it happened as quickly as possible. …

Michael · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Michael,We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Andy, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Need someone that talks straight, professional, and direct about all property matters? Jackson-Stops Teddington are sure to be your guys. …

Sandy · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Sandy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I wish there were more stars to offer for Lara Hammond and the J-S team. We have been looking for 4 months and all to often we were an afterthought as a Tennant. Not the case this team. …

Charles · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Charles, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lara, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have been looking to rent a property for some time now and Anisa has been extremely helpful through this process. She is very friendly and when I have questions she is very patient and kind when answering them. I am very impressed with …

Emi · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Emi, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I have been letting a property via Jackson-Stops for over 20 years and have had nothing but excellent service. Previously Mark, and now Tom, Katie and the rest of the lettings team are first rate. Not only is it smooth when everything is …

Jason · 8 October 2023 · Jackson-Stops and Staff Teddington

Agent replied · 16 November 2023

Dear Jason, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Marilyn Plews, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Jackson-Stops and Staff

Which Jackson-Stops and Staff office has the most reviews?

Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.

Where are the Jackson-Stops and Staff offices?

The two Jackson-Stops and Staff offices, by town:

  • Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
  • Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards, Teddington won Platinum.

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