Jackson Grundy reviews in Northampton, Duston, Daventry and 4 more

Having thoroughly investigated this review (and comments on social media), we feel it is wholly unfair and inaccurate for the following reasons: 1) Jackson Grundy Residential Lettings do NOT manage your flat. 2) Tenants of ours (presumably the ones you mention in your review - who have not complained) advised us of a leak in their flat on 24th March. We attempted to contact your Landlord (as the Landlord of the flat above the leak) the very moment we were made aware of the issue (in fact whilst our tenant was in the office having just informed us of the leak), unfortunately we had to leave a message. 3) Having not yet heard back from your Landlord, on Saturday 25th March we attempted to contact him again, and also a plumber. We again updated our tenants - this was the day you felt justified in leaving the above review. Your review makes it sound like we had been aware of the issue for weeks, or months even, without acting. 3) A member of our staff then attended the site on Monday 27th March to visit our tenants and make contact with other tenants within the block. 4) The Block Management Company were advised and the origin of the leak was discovered in an altogether different flat which we also do NOT manage. 5) The leak was subsequently fixed with our tenants being updated every step along the way. 6) We have even had an owner of one of the other flats contact us to thank us for our input in resolving the issue. We are extremely disappointed you would leave such a review when we do not even manage your property. We also feel it is unjustified for you to have publicly criticised us on social media. We politely request you cease from unfairly criticising us or we will be forced to take further advice in relation to what potential damage has been done to our reputation and consequential recourse. On behalf of Jackson Grundy Limited

Hello Marcus. We have only just become aware of this. We believe you are referring to a rating left by an ex-employee. We will be requesting it's removal by Google, but given the employee was also a customer I'm confident it was left in good faith. I'm glad you raised it though, as I know there is a Towcester based Estate Agent which seems to have the relatives of the owner leave reviews (perhaps you're familiar with them), so we certainly wouldn't want anyone feeling we were acting in a disingenuous way. We assure you we will deal with the matter. Best regards - Jackson Grundy