Jackson Grundy reviews

★★★★★ 5/5

Google

Jackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this

Chris · 13 February 2026

★★★★★ 5/5

Google

My partner and I recently bought our first home through Jackson Grundy and we cannot express how friendly and supportive they were. Olivia, who conducted our viewings, was always there on time and knew all the answers to the questions we threw at her. She was really flexible in arranging multiple viewings, even fitting us in even on busy days, and made us feel so supported when it came to putting in our offer! Becky kept us informed throughout the whole process, ensured everything was running smoothly, and was always willing to answer any questions or concerns. She was professional, always quick to respond, and went above and beyond in chasing relevant parties to get the sale across the line. It really felt like we had someone fighting our corner and provided us with much reassurance as first time buyers. A big thank you to Becky, Olivia and the whole Jackson Grundy team - we are so grateful.

Alisha · 22 June 2026

★★★★★ 5/5

Google

Becky was so good all the way through my purchase of my new apartment. Very helpful and informative at all times. Chasing solicitors etc for me which could of been alot more stress for myself under the circumstances. So friendly and professional. Cannot emphasize how much she helped me. Lovely lady thank you for everything.

Sue · 16 July 2025

★★★★★ 5/5

Google

Jackson Grundy recently handled the sale of my parents’ house, and I couldn’t be happier with the service. From the moment Chris came out to value the property, everything felt straightforward and well‑managed. The entire process took 16 weeks from valuation to completion, and throughout that time the team were consistently professional, proactive, and reassuring. A special mention has to go to Becky, who was absolutely amazing. She kept me updated at every stage of the progression, always quick to respond and incredibly supportive. Her communication made what could have been a stressful process feel smooth and under control. I’m genuinely grateful for the care and attention shown, and I wouldn’t hesitate to recommend Jackson Grundy to anyone looking to sell their home.

Lorna · 13 February 2026

★★★★★ 5/5

Google

Following the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service

Michael · 26 April 2024

★★★★★ 5/5

Google

Becky and the team at Jackson and Grundy are amazing. Could not fault their service at all. From taking over viewings as due to circumstances was distressing for me to enter my mums apartment so they literally took control of everything for …

Sarah · 22 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Becky, the estate agent who guided us through the process of purchasing our first home. From the outset, Becky exhibited efficiency and friendliness that truly set her apart. Becky's professionalism and expertise were evident throughout our entire home-buying journey. She navigated us seamlessly through the intricacies of the process, making what could have been an overwhelming experience remarkably smooth. What stood out most about Becky was her genuine friendliness. She went beyond the standard expectations of an estate agent, taking the time to understand our needs, preferences, and concerns. Her warm demeanour and approachability made the entire process stress-free and enjoyable. Becky's commitment to excellent customer service was evident in her responsiveness and willingness to go the extra mile. Whether it was answering our numerous questions, providing valuable insights, or coordinating with various parties involved, Becky was always there for us. In the fast-paced world of real estate, Becky's efficiency was a breath of fresh air. She ensured that deadlines were met, paperwork was in order, and negotiations were handled with finesse. Her organisational skills and ability to keep things on track were instrumental in turning our dream of homeownership into a reality. What truly set Becky apart was her dedication beyond the completion. She provided thoughtful follow-up calls once we had moved in, ensuring that our transition into our new home was smooth. Additionally, her insights into local contacts and recommendations for nearby shops and services were invaluable, helping us quickly become familiar with the area. Overall, working with Becky was a real pleasure. Her professionalism, friendliness, and dedication to her clients make her an outstanding estate agent. If you're in search of someone who combines efficiency with a personal touch, Becky is undoubtedly the agent you want by your side. We are immensely grateful for Becky's guidance and support throughout this process. Thanks to her, we now have a place to call home, and we couldn't be happier. We wholeheartedly recommend Becky and her team to anyone in need of a top-notch estate agent.

Claude · 25 November 2023

★★★★★ 5/5

Google

We would like to thank all at Jackson Grundy especially Becky for the completion of sale of my parents property, from the start of the process to the finish they have provided an exceptional service, making sure that we were kept informed every step of the way, helping us to navigate our way through to get the best result.

David · 11 October 2024

★★★★★ 5/5

Google

Becky and her team at Jackson Grundy are a rare exception to Estate Agents - they were a pleasure to deal with, they have huge experience in selling properties within Upton. They have integrity, honesty, and are very hardworking and aim to …

Niall · 13 April 2025

★★★★★ 5/5

Google

Great experience overall! Teresa was really proactive dealing with.

Devanshu · 13 March 2026

★★★★★ 5/5

Google

Jackson Grundy Estate Agents were so helpful in purchasing our first home. Becky was just too amazing so also was Chris and some other agents. I would recommend them to anyone that wants some proper estate agents.

Leo · 3 June 2025

★★★★★ 5/5

Google

I have used the services of Jackson Grundy three times over the years and have never been disappointed! Despite the current housing situation Chris, Becky, Ricky and Megan never gave up and were determined to succeed. They managed to turn a stressful time into an enjoyable experience. A special thank you to Becky for her hard work and always keeping me informed. Also, her reassurance that everything will be fine lol 🙂 Many thanks to you all. Phil and “Harry” the parrot 🦜

Philip · 2 March 2023

★★★★★ 5/5

Google

Our experience with Jackson Grundy has been excellent at every point. We first listed our house with Strike as we had found a house we liked listed with them and we felt ours should be easy to sell. Strike were generally awful - they overvalued our house despite concerns we expressed, gave rude service and we therefore got no viewings. We contacted Jackson Grundy for help. Chris came out very quickly to value our house, explained everything well, wasn’t at all pushy and gave us a value which we expected and were happy with, lower than the previous one by Strike. Photos were excellent, the commission was also reasonable and we went on sale with them quickly, removing our listing with Strike. We had several viewings scheduled within the first week with Chris and Becky showing and ended up with 3 offers, 2 of which came up to asking price. We sold in 10 days from listing. Even after accepting the offer, Becky went above and beyond to move things along for us and was an integral part of our exchange and completion particularly in the last few critical days. We cannot thank Becky enough for working hard to push the sale through and also keeping us in touch with the buyers after the sale. I highly recommend Jackson Grundy. For a reasonable commission they gave us a brilliant service that I cannot fault one bit. I wouldn’t hesitate to use them again. The free online agents really do not compare. Jackson Grundy agents know their area so well, you can really trust their opinion and advice. Thanks Becky and Chris!

Samantha · 12 January 2023

★★★★★ 5/5

Google

Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, …

Zoeee_04 · 13 April 2025

★★★★★ 5/5

Google

Highly recommend. As a first-time buyer with no experience in the complex world of property transactions, looking for my first home seemed like a daunting task. Luckily, I came across Jackson Grundy who alleviated my fears with their professionalism and attention to customer from the very start. Becky was absolutely fantastic throughout the whole process, answering my numerous questions, providing advice and recommendations, and most importantly engaging in a regular and meaningful communication at every step of the process. She was always on top of any developments and went above and beyond to ensure the process ran smoothly from start to finish. The same applies to the Jackon Grundy's finance department who were also great in responding in a prompt and efficient manner to every development that needed their attention.

Konstantin · 14 October 2022

★★★★★ 5/5

Google

From start to finish there is not a bad word I can say from the duston branch, Chris was great on the valuation. Nicky helping us find the right house, and becky who I dealt woth the most, from the sale of my house to the purchase of my new house, becky couldn't of been more helpful, always keeping me updated chasing solicitors. Becky was amazing. Thank you so much for all you support and help. I highly recommend Jackson Grundy the duston branch.

Reggie · 3 October 2022

★★★★★ 5/5

Google

Fantastic service, super helpful and always prompt - with special thanks to Ricky and Becky for all their efforts helping us secure our first home. We viewed a number of properties in the area prior to purchasing, and always felt as though Ricky was on our side. Not once did we feel pressured into making an offer and always felt that Jackson Grundy had our best interests in mind. After making an offer, Becky did an amazing job of keeping us informed of any updates along the way. When we reached a stumbling block, Becky was great in liaising between us and the seller and getting the matter resolved quickly and decisively. Both made the whole process as stress-free as possible and we can't thank you enough for everything you've done for us these last 3 months. If/when we come to sell the property, Jackson Grundy will be our only consideration, and we wouldn't hesitate to recommend you to friends and family in future. Many thanks and best wishes, Tyrone and Laura

Tyrone · 30 July 2022

★★★★★ 5/5

Google

We would highly recommend Jackson Grundy Agents. Both Megan & Angela went above and beyond in helping us to sell our mums house. My sister and I live in Norfolk and Scotland respectively but they were always available at any time. We were kept well informed throughout and their friendly professionalism was exemplary. We would recommend them to anyone wishing to sell their property. We will never forget their kindness throughout a very difficult time.PositiveResponsiveness, Professionalism

Lynne · 25 August 2022

★★★★★ 5/5

Google

Jackson Grundy handled the sale of my house and from start to finish they were extremely helpful and informative. A lady named Becky was my point of contact and she went above and beyond throughout the process, was always happy to take my calls, answer any questions I had and was especially helpful with chasing and dealing with problematic solicitors! Overall very happy with my experience and would definitely use them again

Ricardo · 12 January 2023

★★★★★ 5/5

Google

We cannot thank Jackson Grundy highly enough. Becky went above and beyond liaising with all parties for what turned out to be months to secure our cottage for us - and Megan was generous with her time and patience - always happy to help. A friendly and professional team and very highly recommended.

Kate · 26 April 2024

★★★★★ 5/5

Google

Everything was a pleasure dealing with the lovely Becky sold my bungalow within a day of putting it on the market. All went through smoothly recommended a super conveyancer Daniel from Andrew Gordon & Co who were super efficient. Becky then updated me each week without fail. Thank you Jackson Grundy for a smooth ride.

Jackie · 23 February 2024

★★★★★ 5/5

Google

I have been pursuing a house in Northampton for a few weeks. Rhys was the gentleman that I had communicated with. I found Rhys to be very professional, thoughtful, considerate and consistent. Before his weekend off he would touch base on a Friday and on a Monday. He provided exceptional client services. Thank you Rhys from a very grateful client.

Susan · 20 August 2023

★★★★★ 5/5

Google

We purchased a house which was marketed by Jackson Grundy - Becky and the team were excellent from start to finish. Becky went the extra mile to keep us informed and resolve issues that arose.

Naomi · 16 November 2024

★★★★★ 5/5

Google

Becky Toone was exceptional brilliant with her customer service. Through and through her involvement was outstanding... She made sure everything that was required to get to completion stage was done. Up to date information questions her tenacity helped a great deal she is an asset to Jackson Grundy.. Would love to work with her on other projects.....

Imperial · 30 June 2023