5/5
GoogleHybr has an amazing team that genuinely cares about both students and landlords and tries to make sure the rental journey is as smooth as possible. Can’t recommend them enough!
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HYBR estate agents in London
★★★★★
403 reviews across 2 offices and 2 platforms
HYBR has two offices, all in London. Together they have 403 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
HYBR's two offices, most reviewed first. Each has its own page.
Latest reviews from every HYBR office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleDon’t use hyrbr!!! The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day. When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside. Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.
1/5
GoogleI love the goal of helping students but wish they were more responsive. Have tried calling, emailing, the chat service etc Edit in March They need to have an option to filter out "coming soon" properties from the website. Because truthfully they're not coming soon. Been on the waiting list for such properties since December and only one ever actually became available and it was apparently fully booked on viewings the same day. When I emailed I was told there was no guarantee the properties would actually become available at all. So they just have a bunch of unavailable properties cluttering the website
5/5
GoogleHybr made the process of finding and securing my third year student housing a whole lot easier, they were always fast to reply and very helpful with any questions i asked. Jay in particular was a great helping hand !
1/5
GoogleDon’t use hyrbr!!! The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day. When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside. Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.
1/5
GoogleRating only, no written review.
Agent replied · 15 October 2024
Hi Connor, We’re sorry to hear that you had a negative experience with Hybr. If you could please provide us with more information such as your full name, or any other details that may help us identify your account, we'd love to review what happened and get in touch to see how we could resolve any issues! Alternatively, you can contact us directly at hello@hybr.co.uk / 0203 966 4594, and we will do our best to resolve the issue promptly. We value your feedback and hope to hear from you soon.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHarry was helpful and maintained a calm demeanour in the face of uncertainty
5/5
GoogleMy boy Harry has proper customer service, really good advice.
5/5
GoogleGreat experience, Harry made the whole process much easier and took the stress out of it all!
5/5
GoogleWas cautious about using an external site to find student housing but after having a lovely chat with Harry I feel a lot better about where I’m going to be living for my final year
Agent replied · 15 October 2024
Thank you Zach for your kind words! We are so glad you had a positive experience at Hybr. Please let us know how else we can help you have a great rental experience, we're always here.
5/5
GoogleHarry was so helpful and communicative when I was desperately looking for a flat. He made the whole process so easy!! Thank you.
1/5
GoogleWorst letting agency I have ever dealt with! Not even located in your area (in my case Bristol) they are all based in London and are no help. Will not be using again and will be advising other Landlords against these agents.
Agent replied · 15 October 2024
Hi Alice, We’re sorry to hear that you had a negative experience with Hybr, and we would like to address your concerns as soon as possible. Unfortunately, we were unable to find your details in our system, which makes it difficult for us to investigate the issue. We would greatly appreciate it if you could contact us directly at hello@hybr.co.uk / 0203 966 4594 to discuss the matter in more detail. At Hybr, we take all feedback seriously and strive to provide the best possible customer experience. We appreciate your time and hope to hear from you soon.
5/5
GoogleHybr has an amazing team that genuinely cares about both students and landlords and tries to make sure the rental journey is as smooth as possible. Can’t recommend them enough!
5/5
TrustpilotHYBR have been absolutely fantastic…
HYBR have been absolutely fantastic since I started working with them. Very responsive, efficient and they get the job done. Any issues are dealt with immediately and they have helped me with letting over 10 of my properties that have been successful tenancies with no problems. I have a personal communication with the staff which is very helpful as they are well aware about all of the issues related to the properties. They are extremely fair in pricing. I will continue to work with HYBR for the foreseeable future. Highly recommended!!
Agent replied · 28 July 2025
Thank you so much Jonny!
5/5
TrustpilotQuick, easy and effective tenant finding service
Although you liaised directly with my agent for most of the process of acquiring tenants, as the Landlord I went from having no tenants to 4 students and then 5 with virtually no input from myself. It couldn't really have been easier. I was particularly impressed by the way you were able to get tenants even though we didn't have pictures or a finished product to show because we were in the middle of a major refurb I look forward to working with you in the future.
Agent replied · 28 July 2025
Thank you Cathy!
5/5
TrustpilotEffective and respectful service
Effective and respectful service. Quick response, easy to operate.
Agent replied · 28 July 2025
Thank you Rui!
5/5
GoogleRating only, no written review.
5/5
GoogleDefinitely recommends brockenhurst and all there stuff lovely and polite And. Thanks to molly. She always been there for us 💯 …
5/5
Googlefantastic service once again from Paula, when ever we have had any issues Paula has sorted them out straight away
5/5
GoogleAbsolutely brilliant! Has kept us informed on everything the whole time, the process was fast and everyone has been lovely. Especially Molly!
5/5
GoogleFantastic professional and friendly team who have been extremely helpful with the sale of my property achieving the asking price in under two weeks of the property going live.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about HYBR
Which HYBR office has the most reviews?
London has the most, with 219 reviews rated 4.4 out of 5, followed by London (101 Blenheim Crescent) with 186.
Where are the HYBR offices?
The two HYBR offices, by town:
- London: London, WC1V 6LJ
- London (101 Blenheim Crescent): 101 Blenheim Crescent, London, W11 2EQ
