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★★★★★
403 reviews across 2 offices and 2 platforms
HYBR has two offices, all in London. Together they have 403 reviews on two platforms, rated 4.5 out of 5 overall.
301
Reviews on Google
All 2 offices
102
Reviews on Trustpilot
All 2 offices
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HYBR's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStonegates have a fantastic team of people-centric staff who go above and beyond for their landlords, tenants, vendors and buyers. They make the effort to get to know all their clients really well and everyone in the office is on hand to help you. Thank you so much for all your help and advice!
5/5
GoogleFantastic estate agents, my son has rented a property for 2 years while he was at university, Christine is lovely and has always been on hand to help with any queries. Would recommend Stonegate to anyone looking to rent. Professional and helpful every step of the way. Thank you Christine 😊 x …
Thank you Denise, really good to hear that the lovely ladies in our rental department have looked after your son whilst he has been at university. We all wish him well in the future.
5/5
GoogleI've just completed on my first home purchase in the UK and cannot recommend the team at Stonegate enough. Every person I've dealt with there have been fantastic, always friendly and helpful during what can be a very stressful time. A massive thanks to James and his entire team for all the efforts! It has been an absolute pleasure dealing with you all
Thank you Damien, pleasure looking after you and we all hope you enjoy your new home
1/5
GoogleLook at the state of property that is available to rent on their website. Even the prisons are cleaner than this. They think that students are some kind of animals.
Hi Zain, we’re sorry to see this review. Hybr is a technology platform used by letting agents to advertise and manage their properties, with the aim of creating a more positive and consistent experience for renters. We don’t own, manage or determine the condition of the properties advertised. Our mission is to improve the renting experience, and our team works incredibly hard to make renting simpler, fairer and more transparent for renters. We’re therefore really disappointed to hear about your experience and would like to understand which property you’re referring to so we can raise this directly with the relevant letting agent.
5/5
GoogleStonegate were very professional in completing the sale of our relatives house. The sale was not straight forward and had its challenges. A special thank you to John who guided us through the process until the sale was completed.
Thank you for your kind words and we are delighted to of looked after you and your family
1/5
GoogleSorry to contact Hybr this way, but I have had no other choice but to leave a Google review. I moved out of the property two months ago and requested my deposit back through DPS over a month ago. I am still waiting for your confirmation, and it is extremely frustrating that I have been unable to get any response from you. (Tried email, 2 WhatsApp accounts, even called the number on Google map and it’s a wrong number, LinkedIn, Instagram, Facebook) Please deal with this urgently and confirm the deposit release as soon as possible. I should not have to keep chasing this matter.
1/5
GoogleSorry to contact Hybr this way, but I have had no other choice but to leave a Google review. I moved out of the property two months ago and requested my deposit back through DPS over a month ago. I am still waiting for your confirmation, and it is extremely frustrating that I have been unable to get any response from you. (Tried email, 2 WhatsApp accounts, even called the number on Google map and it’s a wrong number, LinkedIn, Instagram, Facebook) Please deal with this urgently and confirm the deposit release as soon as possible. I should not have to keep chasing this matter.
1/5
TrustpilotHorrid A.i BOT company
What an absolute horrid company that sets up viewings all of which are A.I BOT auto scripted WhatsApp messages. I didn’t even get a viewing and they messaged be back 10 minutes later saying “thanks for the virtual viewing let us know what you thought below” firstly no one even called me up with a virtual viewing. My advice stay away from this idiotic A.I ROBOT company who are good for nothing.
Thank you for taking the time to leave your feedback. We’re genuinely sorry for the experience you had. Our mission at Hybr is to make renting easier and more transparent, and we use AI to ensure every renter receives a response, gets matched to the best homes, and support throughout their journey as we support thousands of renters each week. However, it sounds like we got this wrong in your case. We’re already investigating what happened with your viewing and the automated messages you received so we can make sure it doesn’t happen again. We’d really appreciate the opportunity to apologise personally and learn more about your experience. If you’re happy to, please send us your phone number or email our founder to arrange a meeting hannah@hybr.co.uk, and one of our team will get in touch.
1/5
GoogleRating only, no written review.
Hi Ayansa, we’re really sorry to hear you’ve had a disappointing experience. We take feedback like this very seriously, and we’d genuinely love to understand what went wrong and how we can make it right. We haven’t been able to identify your details from your review, so if you’re happy to, please email us at hello@hybr.co.uk or send over the best contact number/email so we can look into this properly. Thank you for taking the time to share your feedback, we’d really appreciate the opportunity to learn more.
5/5
GoogleRosie was fantastic today. Really helpful and informative on the phone, and felt like she was working with us rather than just for the landlord. Great show around, where she was engaging and able to answer all of our questions.
Thank you for the great feedback! We're so glad to hear that Rosie was helpful, engaging, and able to answer all your questions during the viewing. We really pride ourselves on working with our clients, and it’s wonderful to know Rosie delivered that experience. We'll be sure to pass on your compliments to her!
1/5
GoogleRating only, no written review.
Hi Ayansa, we’re really sorry to hear you’ve had a disappointing experience. We take feedback like this very seriously, and we’d genuinely love to understand what went wrong and how we can make it right. We haven’t been able to identify your details from your review, so if you’re happy to, please email us at hello@hybr.co.uk or send over the best contact number/email so we can look into this properly. Thank you for taking the time to share your feedback, we’d really appreciate the opportunity to learn more.
5/5
GoogleI can not rate this company more highly. The lettings team especially have been by far the best I have worked alongside in many years in property. Professional, transparent and always eager to help.
Thank you so much for the glowing review! We are incredibly proud of our Lettings Team, and hearing that they are the best you’ve worked with in your many years in property is a huge compliment. Transparency and professionalism are at the core of what we do, and we’re so glad it’s made a difference in your experience. We look forward to continuing our work together!
5/5
GoogleBrockenhurst have been excellent from the start. Our initial meeting with Lou gave us confidence in all aspects of their services. The photos and marketing were great and we secured lovely tenants within a couple of weeks. Both Lou and Rosie are extremely good at making us feel 'looked after' by taking all the pressure away from us. We are really happy with Brockenhurst who are continuing to manage our property and would certainly recommend them to anyone.
Thank you for the wonderful 5-star review! We are incredibly proud of our team, and it is fantastic to hear that Lou and Rosie have taken the pressure off and made you feel so well looked after. We're thrilled that we could secure great tenants for you so quickly. Thank you for trusting Brockenhurst with your property management, and we appreciate your recommendation!
5/5
GoogleRecently moved into a new home through Brockenhurst letting agency . Rosie was part of the process from the first viewing right through to moving in and even after settling in , she has been a constant help, a quick response and has made what can be an incredible stressful transition, a manageable and enjoyable one . Rosie has gone above and beyond for us , she doesn’t make anything seem like it’s too much and has kept communication between ourselves and the landlord efficient and simple. Second house we have rented using Brockenhurst and I would recommend to anyone . Thank you to the team and especially Rosie for a smooth move 😍
5/5
GoogleLou has been very helpful and attentive, answering a lot of questions that I had. She helped give me a lot of peace of mind whilst moving away.
Hi Hong, thank you so much for the wonderful review! Moving away can definitely be a stressful time, so we are thrilled to hear that Lou was able to answer all your questions and give you some peace of mind. We will be sure to pass your kind words along to her.
5/5
TrustpilotGreat customer service
Great customer service, helped me find my next accommodation really quickly and smoothly!
5/5
TrustpilotHybr is quite good
Very easy renting through Hybr.
1/5
GoogleTENANTS BEWARE!!!! If i could give this less then 1 star i would. As a tenant, we have been ignored, shunned and even i would say bullied from the manner and tone they email us with. We are just an issue to them! We moved in to a property they said has gas heating , but it didnt!!! But gas still runs to property to we still pay a service charge of £10 a month but estate agent and landlord will not respond!! Either landlord is away and they cant talk to them, or now a staff member is on annual leave abd so cant discuss!! This has gone on since august and instead of resolving they evicted and are selling house. Still will not give us any answers to the hundreds of £££££ it has cost us for gas we dont have !!!! I have attached emails from them for you to read the tone. They are rude and do not care about their tenant!
1/5
TrustpilotI've been trying to contact hybr with no response or help AT ALL
I've been trying to contact hybr for multiple properties. I created an enquiry for a house and booked a viewing. They cancelled this viewing and enquiry and did not speak to me about it. I am unable to get in touch with them over the phone and on their whatsapp.
Hi Vanshika, thank you so much for taking the time to share your experience. We're really sorry to hear you've felt out of the loop, and we completely understand how frustrating that must be when you're trying to find a home. We do want to help clarify a couple of things, as we don't want there to be any confusion. Hybr is a lettings platform used by agents to list and manage their properties, we aren't directly involved in the booking or cancellation of viewings and enquiries, as those decisions are made by the agents themselves. We're sorry if that wasn't made clearer from the outset. We also sincerely apologise that you had difficulty reaching us. Our WhatsApp was experiencing a technical issue, but we're pleased to let you know it's now back up and running. We have also tried calling you on several occasions and have now since connected. We do want to flag having looked into your enquiries, the agents for the properties you've been interested in have actually been trying to reach you and are very keen to move things forward. They're ready and waiting to support you, so if you're able to respond to their messages, we're confident they can get things back on track for you quickly. We've also personally chased those agents on your behalf to ensure you're being prioritised. Please do respond to them when you get a chance, we really do want to help you find the right home. If there's anything else we can do in the meantime, please don't hesitate to reach out.
1/5
GoogleThe responses are too slow from the stage of booking the viewing, It has been 5 days since I have been trying to reach out but still I have no viewing booked The person responding on Whatsapp take a day to reply to your text and would disappear again. Very frustrating service.
1/5
GoogleThe responses are too slow from the stage of booking the viewing, It has been 5 days since I have been trying to reach out but still I have no viewing booked The person responding on Whatsapp take a day to reply to your text and would disappear again. Very frustrating service.
2/5
GoogleI would really like to put in a deposit for a flat I saw online with this company but I cannot get a hold of anybody for the life of me, no email, phone, I put a viewing in with the website and all. Writing this review in hopes of actually hearing something back because I don’t want to let this place go.
Thank you so much for reaching out, and I'm really sorry you had trouble getting hold of us, I can imagine how frustrating that must have been, especially when you're keen on a property. I'm pleased to say we've now gotten in touch with you and connected you directly with the agent advertising. Hopefully it's the right fit for you! If for any reason it's not, or if you need any further help, just let our team know and we'll be happy to assist you with other options. Again, apologies for the delay on our end. Best of luck with the viewing! Kind regards, Idnaan Head of Account Management
5/5
Googlehad an amazing experience working with Zahra and hybr. Zahra was truly incredible, she took care of absolutely everything and made the whole process so smooth and stress-free. Zahra really listened to what I was looking for in student rentals. Her attention to detail, professionalism, and kindness made all the difference. I couldn’t recommend her more highly! I would recommend anyone using Zahra and Hybr. Thanks again Zahra and team.
Thank you so much for your kind words! We’re so happy to hear you had such a great experience with Zahra and the Hybr team. Zahra truly cares about making the process smooth and stress-free, so it means a lot to hear that came through. We really appreciate the recommendation and look forward to continuing working closely together. Best, Idnaan.
5/5
Googlehad an amazing experience working with Zahra and hybr. Zahra was truly incredible, she took care of absolutely everything and made the whole process so smooth and stress-free. Zahra really listened to what I was looking for in student rentals. Her attention to detail, professionalism, and kindness made all the difference. I couldn’t recommend her more highly! I would recommend anyone using Zahra and Hybr. Thanks again Zahra and team.
Thank you so much for your kind words! We’re so happy to hear you had such a great experience with Zahra and the Hybr team. Zahra truly cares about making the process smooth and stress-free, so it means a lot to hear that came through. We really appreciate the recommendation and look forward to continuing working closely together. Best, Idnaan.
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London has the most, with 219 reviews rated 4.4 out of 5, followed by London (101 Blenheim Crescent) with 186.
The two HYBR offices, by town:
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