Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleEchoing the reviews of people before me It is virtually impossible to get hold of this company. They do not answer emails, phone calls, WhatsApp. I would not bother listing your property with them.
Rhea · 11 January 2026 · HYBR London (101 Blenheim Crescent)
Agent replied · 25 January 2026
Thank you for your feedback, and I'm really sorry for the frustration you experienced trying to reach us. I completely understand how disappointing that must have been.
The property you enquired about had already been let, but the agent hadn't updated the listing yet. We've addressed this with them directly. That said, we should have communicated with you much sooner, that's on us.
I'm glad our team has now been in touch to share other available properties and help with your search. We're taking your feedback seriously and working with our agents to make sure this doesn't happen again.
If there's anything else we can do to help, please do let us know.
Thanks again for giving us the chance to make this right.
Best,
Idnaan
★★★★★ 1/5
GoogleEchoing the reviews of people before me It is virtually impossible to get hold of this company. They do not answer emails, phone calls, WhatsApp. I would not bother listing your property with them.
Rhea · 8 January 2026 · HYBR London
Agent replied · 17 January 2026
Thank you for your feedback, and I'm really sorry for the frustration you experienced trying to reach us. I completely understand how disappointing that must have been.
The property you enquired about had already been let, but the agent hadn't updated the listing yet. We've addressed this with them directly. That said, we should have communicated with you much sooner, that's on us.
I'm glad our team has now been in touch to share other available properties and help with your search. We're taking your feedback seriously and working with our agents to make sure this doesn't happen again.
If there's anything else we can do to help, please do let us know.
Thanks again for giving us the chance to make this right.
Best,
Idnaan
★★★★★ 5/5
GoogleWe had a fantastic experience with Christine Milton and Stonegate. From the very beginning, Christine was professional, knowledgeable, and incredibly supportive, guiding us through every step of the process with clear communication and reassurance.
The team including Christine, Rebecca and James were friendly, responsive, approachable, and proactive, making what could have been a stressful experience feel smooth.
A huge thank you to Christine and the team for your hard work, dedication, and excellent service. We wouldn’t hesitate to highly recommend them to anyone looking for a reliable and trustworthy estate agent.
Kei · 7 January 2026 · HYBR London
★★★★★ 5/5
GoogleThe team at Brockenhurst Basingstoke have been fantastic from start they were assisting throughout the purchase, the move and finding us a suitable tenant
Lou has been absolutely brilliant about being present for every single viewing
,going through the detail of every fixture in the property and keeping me up-to-date with the progress on applications in the end found me a very suitable tenant
.The transition has been fantastic. She worked really hard to get the references going and getting my property occupied in time. I cannot thank her enough for the guidance and patience she’s shown in getting this property up and running
Ruchika · 30 November 2025 · HYBR London
Agent replied · 31 August 2026
Thank you for taking the time to share such a lovely review. We’re delighted to hear that the Basingstoke team made your experience smooth from start to finish, and that Lou’s dedication and attention to detail stood out throughout the process. She’ll be thrilled to know how much you appreciated her efforts. Wishing you every success with your tenancy moving forward!
★★★★★ 1/5
GoogleI was really excited with the idea that Hybr is for students who are looking for homes, however I’ve been trying to call, contact, email and WhatsApp and I’ve had little to no responses. The response I do receive are generalised and not useful. I would love to receive a call back, to get a viewing for my the property that I am interested in as it’s been weeks since I sent on my enquiry and I’ve got nothing back. Thank you
Bee · 26 November 2025 · HYBR London (101 Blenheim Crescent)
Agent replied · 25 January 2026
Hi Bee, I’m really sorry you’ve had this experience. That’s not the Hybr we promised, and I completely understand how stressful this has been for you.
Thank you for flagging it, we’ve escalated your enquiry as a priority. If you could email us at hello@hybr.co.uk or Whatsapp us, for attention of Zahra, our customer success team will then support.
We’re putting better processes in place so messages don’t fall through the cracks as we scale, and your feedback will help us fix this for other students too. Really sorry again, we’ll make this right.
Warmly,
Hannah & the Hybr team
★★★★★ 1/5
GoogleNo answer on phone, email or Whatsapp, you are FRAUDULENTLY advertising my clients properties please contact me URGENTLY to resolve.
William · 26 November 2025 · HYBR London (101 Blenheim Crescent)
Agent replied · 25 January 2026
Hi Sarah, this is a claim we take very seriously. We have not received any missed emails from you and we've reviewed our Whatsapp and can't find anything under your name. Please email us at hello@hybr.co.uk this morning and we will respond immediately.
★★★★★ 5/5
GoogleWe are delighted we chose the team at Stonegates to sell our parents' home and recommend them highly. From the first meeting, it was evident that James not only had extensive knowledge of the Hitchin property market, but that he understood the individual needs of his clients.
Anne led on the viewings to the property and she understood that we were selling more than bricks and mortar. She met us to understand the history of our parents' home and its unique features. She brought a positive energy, and wish to share the story of the house and locality, to each viewing.
James, Anne and Keith communicated with us throughout the process and we appreciated the regular feedback after viewings. When needed their advice was clear, helpful and always right, and nothing felt like too much trouble.
The team provided a professional and knowledgeable service, with a warmth and understanding, that helped us enormously.
Kathy · 7 November 2025 · HYBR London
★★★★★ 1/5
GoogleNo answer on phone, email or Whatsapp, you are FRAUDULENTLY advertising my clients properties please contact me URGENTLY to resolve.
Sarah · 4 November 2025 · HYBR London
Agent replied · 5 November 2025
Hi Sarah, this is a claim we take very seriously. We have not received any missed emails from you and we've reviewed our Whatsapp and can't find anything under your name. Please email us at hello@hybr.co.uk this morning and we will respond immediately.
★★★★★ 1/5
GoogleI was really excited with the idea that Hybr is for students who are looking for homes, however I’ve been trying to call, contact, email and WhatsApp and I’ve had little to no responses. The response I do receive are generalised and not useful. I would love to receive a call back, to get a viewing for my the property that I am interested in as it’s been weeks since I sent on my enquiry and I’ve got nothing back. Thank you
Bee · 1 November 2025 · HYBR London
Agent replied · 28 October 2025
Hi Bee, I’m really sorry you’ve had this experience. That’s not the Hybr we promised, and I completely understand how stressful this has been for you.
Thank you for flagging it, we’ve escalated your enquiry as a priority. If you could email us at hello@hybr.co.uk or Whatsapp us, for attention of Zahra, our customer success team will then support.
We’re putting better processes in place so messages don’t fall through the cracks as we scale, and your feedback will help us fix this for other students too. Really sorry again, we’ll make this right.
Warmly,
Hannah & the Hybr team
★★★★★ 5/5
GoogleI looked at a number of agents when deciding who to use to sell my house recently and am really pleased I chose Stonegate’s. The staff were extremely knowledgeable, helpful and friendly. Many thanks to the lovely Keith and Anne for helping make the process so smooth!
Mary · 7 October 2025 · HYBR London
Agent replied · 7 September 2026
Dear Alicia, Thank you immensely for your glowing review and five-star rating. It's truly rewarding to hear that Anne and Keith provided you with a stress-free and smooth experience. Your recommendation means the world to us. We are always here to assist with any future property needs
★★★★★ 5/5
GoogleAnne and Keith were fantastic in selling our home and the whole process was stress free and smooth. Couldn’t recommend more
Andrew · 7 October 2025 · HYBR London
Agent replied · 7 September 2026
Dear Andrew, Thank you immensely for your glowing review and five-star rating. It's truly rewarding to hear that Anne and Keith provided you with a stress-free and smooth experience. Your recommendation means the world to us. We are always here to assist with any future property needs
★★★★★ 5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression.
I really recommend this agency for first time tenants
Melissa · 30 September 2025 · HYBR London
Agent replied · 31 August 2026
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
★★★★★ 1/5
GoogleThey should be ashamed of what they're charging. £3k per month for a 3 bed flat on Muller Road, with one bedroom being barely bigger than the bed in it, a garden that looks like a bomb has been dropped on it, and with every single piece of furniture in the entire house looking like it's been rescued from the nearest recycling center. Disgusting.
Alex · 16 September 2025 · HYBR London
Agent replied · 19 July 2025
Hi Alex, I think there's been a misunderstanding as we are not in control of the rents on our platform, we advise landlords/agents to ensure rents are at fair market rates, but we cannot change the rent on their behalf. We are really sorry that the property you found is not up to scratch, we've reported this to the agent, and we'd love to find you something that is better suited to you.
★★★★★ 5/5
GoogleExcellent service, friendly knowledgeable staff from start to finish
Victor · 7 September 2025 · HYBR London
★★★★★ 4/5
GoogleReally friendly and helpful staff, thank you!
Sarah · 7 September 2025 · HYBR London
★★★★★ 1/5
GoogleI have had an extremely disappointing experience with Stonegates and would not recommend their services.
Their communication was poor, with emails and calls frequently going unanswered. …
Alison · 7 September 2025 · HYBR London
Agent replied · 7 September 2026
We are very sorry to hear that you feel that the service you have recieved has not been to the usual high standards we would expect. As we have no tenant with the name of Alison, perhaps you could let me have your full name and I would be delighted to have a look into this case for you.
★★★★★ 5/5
GoogleFeedback from a recent house transaction using Stonegate Estate Agents Hitchin.
We had an unusual period property that was classed as a difficult property to …
Craig · 7 September 2025 · HYBR London
★★★★★ 5/5
GoogleRating only, no written review.
Anne · 7 September 2025 · HYBR London
★★★★★ 5/5
GoogleA small, intimate estate agents with just one office and six desks. On the right is the brilliant sales team and on the left the property management people. To the back is the store room where the dog treats are kept.
Very easy to communicate with everyone as the right hand (side) knows what the left hand (side) is doing and there is never a time when you are left wondering if they actually know who you are and which property you are selling/letting. This is very important in my opinion and key to why they are so successful.
They manage a rental property for me with efficiency and thoroughness and recently sold a house in a record 66 days from first advertising to completion.
Their knowledge of the local market is excellent and they have good relationships with all the solicitors in the town (for selling) and many tradespeople for prompt repairs when letting. These are serious advantages when deciding to employ their services.
Tess · 7 September 2025 · HYBR London
★★★★★ 5/5
GoogleStonegates Estates was appointed to sell Mum's house and purchase a new home for her. From the outset, the team were all professional, attentive and knowledgeable. We were fortunate to have Anne leading on both sale and purchase and she was amazing. Anne went above and beyond what we had expected, she kept us informed at every stage and was always so friendly whilst maintaining her professionalism. We all felt that Anne genuinely cared about helping Mum through the process with as little stress as possible. The other attributes Anne displayed throughout the process were her honesty and openness even when the news perhaps wasn't what we were hoping to hear - this was refreshing and very much appreciated. Keith was also very helpful and offered critical guidance at the very start of the process. I highly recommend appointing Stonegates. Anne is a complete star - thank you Anne.
Vivienne · 7 September 2025 · HYBR London
Agent replied · 7 September 2026
Dear Vivienne, Thank you immensely for your glowing review and five-star rating. It's truly rewarding to hear that Anne and the team provided you with a stress-free and smooth experience. Your recommendation means the world to us. We are always here to assist with any future property needs
★★★★★ 5/5
Googlefriendly and efficient staff. CEO Hannah is great! Great website to use
Ruby · 2 September 2025 · HYBR London (101 Blenheim Crescent)
★★★★★ 5/5
GoogleRating only, no written review.
Bhakta · 31 August 2025 · HYBR London
Agent replied · 31 August 2026
Thank you for your feedback Bhakta, we really appreciate it!
★★★★★ 5/5
GoogleExcellent company with Professional & polite service, highly recommend Tianna, Lou & Crystal @ Ludgershall. Many thanks 👍 …
J · 31 August 2025 · HYBR London
Agent replied · 31 August 2026
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Your feedback means a lot to us, and we’re here to help whenever you need. 👍😊 …
★★★★★ 5/5
GoogleExcellent service.Staffs are very friendly and always give the best suggestion.I am overwhelmed being with Brockenhurst.
Monisha · 31 August 2025 · HYBR London
Agent replied · 31 August 2026
Thank you for your kind words! We're so pleased to hear you found our service excellent and our team helpful and friendly. It's always our aim to provide the best advice and support at every stage. We really appreciate you taking the time to leave a review!
Best wishes,
The Brockenhurst Team
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