Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI recently completed on the sale of my flat (having purchased through Hotblack a few years ago). They did a wonderful job in terms of listing and viewing the property. I felt they were easy to communicate with and provided me with honest and valuable advice throughout. Selling a flat is inevitably stressful; the agents at Hotblack were perpetually positive and supportive. I am very grateful to everyone involved in the process, Mehdad and Charlie in particular.
Hotblack Desiato stand out for me (in comparison to other estate agents I have dealt with); they were calm and straightforward. I felt confident of a good outcome by choosing them.
Isabel · 11 October 2024 · Hotblack Desiato London (314 Upper Street)
★★★★★ 1/5
GoogleWe have had awful experiences with HBD’s maintenance of the flat which we rent.
HBD manage the property and have left us without hot water and heating for 6 days and counting. They have not proposed any solution for the total lack of hot water and have ignored repeated requests for alternative temporary accommodation and a rent refund for the period.
It feels like the property manager lacks any empathy for us as they seems to have to no qualms with leaving a pregnant woman in a house indefinitely without hot water or proper heating.
Their attitude seems to be that it’s not their problem if parts need to be ordered and that the tenants are expected to live in horrific conditions while paying full rent. It’s truly shocking.
S · 11 October 2024 · Hotblack Desiato London (314 Upper Street)
★★★★★ 5/5
GoogleMy family and I have been dealing with this company since 1969 when my parents bought their home in Camden from Stickley and Kent (now part of Hotblack). Since then I have rented out a house and then two flats via their letting service. I’ve always found them to be professional and diligent in all their dealings with me. They also know the Camden property market very well.
I’m delighted to recommend them if you need property services.
Chris · 30 September 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 1/5
TrustpilotNot responsive or considerate
Refuse to properly remove the ugly 'SOLD' sign outside my block of flats after being chased for months
Noah · 13 September 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
TrustpilotGreat agents- highly supportive
Jake and Stuart both worked tirelessly over a two year period (in which we had two sales fall through) to get my property over the line and sold to the right people for the right price. They were always incredibly helpful, supportive and good humoured- which helped make, what would otherwise be, a very stressful business entirely tolerable. Highly recommend!
Simona · 25 July 2024 · Hotblack Desiato London (314 Upper Street)
★★★★★ 5/5
TrustpilotA great service overall
The team at hotblack desiato went above and beyond my expectations. They delivered a great sale price, they were professional at every stage and had very good lines of communication.
You have the experience of an agent with a few different offices with the bespoke local insight that each property needs. A great service overall.
Josh · 30 June 2024 · Hotblack Desiato London (314 Upper Street)
★★★★★ 5/5
TrustpilotGreat to work with
Really happy with Hotblack: they have been efficient, quick to respond to any questions and lovely to deal with. Would recommend. Nina and Jane, in particular, are very helpful and always on the ball.
S · 29 June 2024 · Hotblack Desiato London (314 Upper Street)
★★★★★ 5/5
GoogleI've been renting with this agency for almost 5 years now. From helping me with my very first home in London to always being so accommodating they've really made the rent process hassle free for tenants. My current agent Nina is always so …
Aimen · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleRating only, no written review.
Safiyye · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 4/5
GoogleRating only, no written review.
Isha · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleCharlie was very helpful, responsive and easy to work with.
Roman · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleGreat service, Nina always helpful and made a quick turnaround successful.
Harry · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleHad the pleasure of working with Nina who made a difficult process much easier and with great sympathy and understanding. Would recommend.
Charles · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleCouldn’t have asked for a better agent for selling my property. Stuart went above and beyond at every stage of the process and kept all parties happy and informed about what was going on. Highly recommend.
Sam · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Thanks Sam. It was not the easiest but we got there in the end!! Best of luck in your new home!
★★★★★ 5/5
GoogleStuart helped us negotiate a very complicated sale involving a missing lease plan and pretty much single-handedly saved the day. Always on hand to share his considerable experience spanning many years. Much recommended.
Alan · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Many thanks, Alan, for your 5* review! The sale was quite comicated but we unravelled the difficulties and we were delighted when exchange finally happened! Our periodic group WhatsApp chats made it s easy to bridge the Sweden / UK divide!! Skol!!
★★★★★ 5/5
GoogleGreat agency - have been very helpful throughout the entire rental process. Charlie has been a reliable help, very responsive and transparent.
Jose · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleReally fantastic estate agents - the best I’ve worked with. They really take time to work with you carefully and on a personal level, unlike a lot of other agents where you are just a forgotten statistic! Many thanks!
Andreas · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Hi Andreas. We pride ourselves on the service we provide. Your high praise is greatly appreciated and makes all our efforts worthwhile! I look forward to the next time we speak!
★★★★★ 5/5
GoogleStuart was very supportive and helpful with a recent sale of a property despite there being issues (not of any of our making). I found his advice to be accurate and happily would use him again.
Claire · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Hi Claire. Many thanks for your review. The sale wasn't without its challenges but I am delighted we managed to get it done and the buyer is extremely happy with her new home!! Thanks again. It is much appreciated.
★★★★★ 5/5
GoogleAbsolutely the best estate agents we've ever dealt with. We were selling an unconventional property in less than ideal circumstances and Stuart Shiers and team handled it with exceptional sensitivity and professionalism. A pleasure to work with and a great result for us. Five star 👍 …
Peter · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Many thanks for your glowing review! It is greatly appreciated. We always try to go the extra mile for our clients and it is very satisfying to have our efforts acknowledged!
★★★★★ 5/5
GoogleIt was a pleasure to deal with Stuart: friendly, experienced, always helpful - but above all, very knowledgeable and possessed of terrific judgement, helping bring together vendor and purchaser to the absolute best conclusion.
Jeremy · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Hi Jeremy. Thanks for your kind words. It was a pleasure dealing with you and Sarah. Wishing you good health and happiness in your new home.
★★★★★ 5/5
GoogleGreat agents to have, from the perspective of a tenant they were always very professional and fast with dealing with any issues we had. They use innovative technology to ensure tenants issues are dealt with quickly and professionally. A …
Aaryan · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleAbsolutely lovely experience working with Nina and the rest of the team at the Camden branch of Hotblack Desiato. Needed to end my rental agreement early (due to home purchase, nothing negative) and they made a difficult process really easy. Extremely responsive and genuinely friendly; highly recommend!
Colleen · 16 April 2024 · Hotblack Desiato London (67 Parkway)
★★★★★ 5/5
GoogleHotblack Desiato have been great to work with throughout the sale of our flat. They have a strong understanding of the market, as well as the details of the buying and selling process. The team made sure everything went smoothly and have kept up the momentum along the way.
Sophie · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Thank you for your kind review, Sophie. It was a pleasure dealing with you. Very best of luck for the future.
★★★★★ 5/5
GoogleI rented a property in the past using this estate agency and I appreciated their work and their reliability. Now I just sold my flat with them and I have to thank Stuart for being great! Selling and buying is always a bit stressful but he worked to get a fare agreement between me and the buyer. Highly recommended.
Laura · 16 April 2024 · Hotblack Desiato London (67 Parkway)
Agent replied · 23 October 2024
Hi Laura. Many thanks for your kind words! It was a pleasure dealing with you. We had a few hurdles to jump over but we got there in the end!! Best of luck for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
