Trusted Agent profile
★★★★★
222 reviews across 2 offices and 2 platforms
Hotblack Desiato has two offices, all in London. Together they have 222 reviews on two platforms, rated 4.3 out of 5 overall.
180
Reviews on Google
All 2 offices
42
Reviews on Trustpilot
Business-wide
Hotblack Desiato's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStephen and Daniel made the process of renting our new home a quick and happy process. They were both attentive, friendly and encouraging and we would happily use their service again. We rented a 1bed in Islington (plus cat). Fees are very reasonable compared to other estate agents. Email comms not the best, but you can get them on the phone very easily.
1/5
TrustpilotLandlords and renters alike - avoid!
These people are terrible estate agents. There were problems with the contract (we were shuffled between two estate agents, were wrongly told that bills were included in the rent when they weren't, and then each estate agent blamed the other without any apology). There were also problems when moved in (the door didn't lock, for example) and the contractor they got to fix things turned up at all hours (like 10pm on a weeknight). Unknown to us when we signed the contract, work was still being done on the properties around us (a new-build group of flats) so things weren't finished when we moved in. We were also given a microwave when we were shown a room with a combi oven (huge difference in what you can cook). Above all, their staff did not seem interested in helping us out at all. Avoid if at all possible!
1/5
GoogleThis guy called Daniel from Hotblack Desiato booked me for 11am in front of the property and he did not show up. After 20 minutes texting and calling him, I called the agency and they were clueless about where Daniel was. I then went to the agency and once again they could not help me because they did not have the keys to show me the property. And I still haven't got an email with apologies or anything. I basically lost one day of work because of them. Too reckless really.
4/5
GoogleSpecial thanks to Paulina for being very friendly and very professional. x
1/5
TrustpilotWow, impressively terrible...
I have been renting a flat through these guys for five months now, and out of 8 problems that existed from day 1, only 3 things have been fixed. And 2 of those were botched during the first few attempts. I genuinely wonder if they are at least a bit embarrassed by their exceptional incompetence, or whether they really don't care... I will stay well clear of these people in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (67 Parkway) has the most, with 150 reviews rated 4.4 out of 5, followed by London (314 Upper Street) with 115.
The two Hotblack Desiato offices, by town:
