Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googlefter many years of dealing with estate and buy-to-let sales agents, it wasn’t until my final sale that I found the agent I’d been looking for. Stuart at Hotblack Desiato has been excellent. When my property received multiple bids, he handled the situation perfectly. Sometimes, and I hope he doesn’t mind me saying this, you can tell he’s been in the business a long time, and in my opinion, nothing beats experience.
Thank you for your help. It hasn’t been easy, but I would highly recommend Stuart at Hotblacks to anyone looking to sell a property.
Russell · 16 December 2025
Agent replied · 16 April 2026
Hi Russ. Thank you so much for your high praise and recommendation. It was a rollercoaster of a journey, dogged with some really bad luck, but I am delighted to have steered your sale to a successful conclusion. I already miss our chats! Very best of luck for the future.
Stuart
★★★★★ 5/5
GoogleWe had an excellent experience with Hotblack Desiato Estate Agents in Camden. They handled the letting of my daughter’s flat in Camden Town and were professional, efficient, and very supportive throughout the process. Communication was clear and timely, and they made everything straightforward and stress-free. We felt confident that the property was in good hands, and their local knowledge was invaluable. We would happily recommend Diriye and Adriana to anyone looking to let a property in the area.
Sally · 16 January 2026
★★★★★ 1/5
TrustpilotHorrible at managing the property
Charlie was excellent during the letting process, punctual at the viewing, quick to answer questions, never pushy, and responsive throughout the negotiation. Full credit to him; if this review were only about renting the place, it would be five stars.
Radu · 3 July 2026
★★★★★ 5/5
GoogleVery happy to recommend Stuart Shiers and the team at Hotblack Desiato. Hard-working, professional and endlessly patient - they handled the sale of our property with skill and tact. Very responsive, very straight-forward. With a good result.
Beth · 12 November 2025
Agent replied · 12 December 2025
Thanks, Beth for your kind words and recommemdation. It was quite a journey but we got there in the end!
★★★★★ 5/5
GoogleThe team at Hotblack Desiato has been an absolute gem in a very stressful process such as buying a first property. They have always been responsive, never left us on read, and are of course very knowledgeable! Since the moment Adriana showed us the property to all the help we received from Stuart, we managed to have some peace of mind while undergoing to conveyancing process
Marco · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, Marco. We were as delighted as you when contracts finally exchanged! I'm sure you will transform the flat into a beautiful home! Best of luck for the future.
★★★★★ 5/5
GoogleStuart at Hotblack Desiato was fantastic from start of finish with the sale of my house! He gave a fair and I feel accurate valuation of my property and we ended up getting over asking price. He was always available to talk to and answer any questions and it really felt like a more more personalised service as opposed to just another customer. I would have no hesitation in recommending Hotblack for your sale. It really paid off going with a local agent with years of experience on the area!
Zak · 12 November 2025
Agent replied · 12 December 2025
Hi Zak. Many thanks for your kind words and recommendation. It was a pleasure dealing with you too. Wishing you and Rosie every happiness in your new home.
★★★★★ 5/5
GoogleOur experience selling a property with Hotblack Desiato was extremely positive.
From the first meeting at the property, we were impressed by HBD's thoughtful approach - the agent was enthusiastic but pragmatic, and anticipated questions and concerns that potential buyers might have.
This approach continued through the process: HBD arranged a large number of viewings very efficiently; kept us informed through negotiations with people who made an offer; and helped us maximise the price attained.
Once we had a buyer, HBD helped keep the lengthy legal process moving, were happy to act as a bridge between us and the buyer, and their advice was always helpful. Throughout, our main contact Stuart was positive, efficient, knowledgeable and followed through on all commitments.
We have no hesitation in very warmly recommending HBD.
Rhodri · 16 April 2025
★★★★★ 5/5
GoogleIt's not a secret that most estate agents are poor in many ways from communication, knowledge to general lack of trustworthiness. Fortunately the opposite is true of Stuart at Hotback, so felt compelled to write this.
I purchased a property through Hotblack, Stuart and the team were super knowledgeable and responsive.
When the stamp duty changes came in for 2nd properties he swiftly contacted the seller and was able to exchange on the day essentially saving 2% of the value of the property on tax.
He helped guide the purchase when the solicitors were stalling for small things.
Overall a surprisingly good purchasing experience.
Ketan · 16 April 2025
★★★★★ 1/5
TrustpilotAwful. dodgy. rude. unpleasant. I hate them. do not use them.
I never write reviews but this has just been an awful experience and the company seems to be staffed exclusively buy rude belligerent scammers. As soon as we moved out they did everything they could to extract money from us through dodgy claims and fake cleaning costs and lock changes and anything else they could to hold onto our deposit.
Joby · 10 February 2026
Agent replied · 23 February 2026
Hi Joseph,
I’m sorry to see this complaint, but it does need to be balanced with the full facts.
The flat was provided to you in a clean and well-maintained condition, and unfortunately it was left in a very poor state when you moved out. We have extensive photographic evidence to support this. In addition, the front garden was left full of refuse sacks and discarded belongings, which had to be cleared at the landlord’s expense.
You signed a tenancy agreement and were reminded of its terms a month before vacating, specifically that the property should be returned in the same condition and that all keys must be handed back. After you moved out, neighbours reported someone entering the flat. It transpired that you had retained a set of keys and let yourself in after the tenancy had ended. As a result, the locks had to be changed. After a tenancy ends there is no right of access, although we would have assisted had you contacted us.
Laura has simply been carrying out her role. Your communications with her have been inappropriate, including repeated contact on her personal mobile outside office hours, and this has caused her considerable distress. This has now been compounded by your comments here which she is seeking advice regarding.
It is regrettable that you chose to raise this in a public forum, which has required us to respond with the factual position.
Finally, as you are aware, your deposit is not being withheld. This matter must be addressed through the TDS dispute process, as previously advised.
★★★★★ 5/5
GoogleI’ve been with Hotblack for nearly 20 years, and they’ve supported me through both the rental and the eventual sale of my property. They are professional, attentive, and friendly!
Thank you to the entire team, especially Stuart, for guiding me through the (complex) sales process so well.
Mark · 28 November 2025
★★★★★ 1/5
TrustpilotI have been attempting to contact a…
I have been attempting to contact a specific estate agent at the HotBlack Camden branch regarding an ongoing issue with one of the properties they manage and water damage to my property. Despite sending emails, I have yet to receive an adequate response to my emails.
Ani · 18 April 2026
Agent replied · 31 May 2026
We were disappointed to read your recent Trustpilot review. I do not believe it to be accurate that you have had difficulty liaising with us on the matter of water damage to your property. You emailed us initially on 25th February and a reply was sent the same day and there was further email exchanges between us on that date.
Until you sent an email us on Monday 2nd March we assumed the issue had been resolved. We replied to your email and there were a couple of further email exchanges that same day.
We have and will always be pro-active in dealing with issues that impact not only the properties we manage but also any impact they may have on neighbours’ properties. Having checked the timeline of emails we refute your statement that there has been a lack of communication.
We understand that you are frustrated that the issue has not been resolved. It has transpired this morning that the source of the problem does not lie with the next door flat, as you had first thought, but has been identified as with the freeholders responsibility regarding rainwater goods’ maintenance.
★★★★★ 5/5
GoogleI rented a property in the past using this estate agency and I appreciated their work and their reliability. Now I just sold my flat with them and I have to thank Stuart for being great! Selling and buying is always a bit stressful but he worked to get a fare agreement between me and the buyer. Highly recommended.
Laura · 16 April 2024
Agent replied · 23 October 2024
Hi Laura. Many thanks for your kind words! It was a pleasure dealing with you. We had a few hurdles to jump over but we got there in the end!! Best of luck for the future.
★★★★★ 5/5
GoogleHaving just sold a property through Hotblack, I can't say enough good things about Stuart. Always incredibly helpful and responsive, despite some particularly difficult circumstances. Stuart went above and beyond to attract an impressive number of offers and ultimately secure a sale price well above my expectations! Many thanks to Jane and Diriye also, who did a great job managing and helping me with some tricky letting issues. All in all a great team!
James · 12 December 2024
★★★★★ 5/5
GoogleI've bought and sold quite a few properties over the years and I would say that Stuart, who heads up the Hotblack Desiato's Camden office is by some distance the best estate agent I have come across. He fairly represents both buyer and seller and his wealth of experience I felt was a crucial factor in getting what was a complex sale over the line. I'm not sure the sale would have happened without him to be honest. Thoroughly recommended.
Benji · 16 April 2025
Agent replied · 23 October 2024
Thank you for your glowing review! It is much appreciated. We pride ourselves in going that extra mile and comments like yours let us know that our all efforts have been worth it! I know it is sometimes a bit of a leap into the unknown when entrusting an estate agent to sell your property. I am delighted that you feel you made the right choice!
★★★★★ 5/5
GoogleExcellent service from beginning to end when it came to leasing my place in Camden. I worked with Diriye Warsame who was patient, attentive and came up with some excellent solutions to some of the issues that arose. He found tenants and utilized all of his contacts to get my place ready in time for them to move in. I couldn't recommend Hotblack Desiato in Camden more!
Ben · 15 February 2025
★★★★★ 5/5
TrustpilotGreat local agent
I couldn't recommend Gino at Hotblack Desiato more highly - he helped me secure a brilliant rental property in an amazing location in Highbury in a really competitive rental market. I needed somewhere quickly and he was so responsive and commited to finding me what I needed. He also proactively followed up and resolved all questions and issues really quickly, without any chasing. My previous experince of moving house in London has been stressful and impersonal - this was completely different as I felt like I had a nice human helping me along the way!
Bella · 15 April 2024
★★★★★ 5/5
GoogleHotblack Desiato in Camden is a long-established friendly and efficient office with a team that thoroughly knows the area. For anyone looking to rent out a property I wouldn't hesitate to recommend them. They are always professionaly, helpful and quick to respond.
Catherine · 13 September 2025
★★★★★ 5/5
GoogleAbsolutely the best estate agents we've ever dealt with. We were selling an unconventional property in less than ideal circumstances and Stuart Shiers and team handled it with exceptional sensitivity and professionalism. A pleasure to work with and a great result for us. Five star 👍 …
Peter · 16 April 2024
Agent replied · 23 October 2024
Many thanks for your glowing review! It is greatly appreciated. We always try to go the extra mile for our clients and it is very satisfying to have our efforts acknowledged!
★★★★★ 5/5
GoogleLast year I had to move and interviewed four local estate agents. One was Hotblack/Desiato. I was very impressed with Stuart from that agency and settled for them. And how wise I was with my choice. There were quite a few hiccups along the …
Joan · 16 April 2024
Agent replied · 23 October 2024
Thank you for your kind words Joan. I was delighted when we won the instruction to sell your special house. Your fabulous garden will live long in the memory!! We always do our best to go that extra mile for our clients and it makes the … More
★★★★★ 5/5
GoogleI have been letting my flat with Hotblack for over a decade. They have been nothing short of exemplary in the service they provide me as a landlord. I have had a challenging period with my property and all the staff have been incredibly supportive and helpful. I wouldn't use any other company- highly recommended. Of note are Jane (superwoman!), Diriye and Adriana- THANK YOU!!
Alexandra · 19 March 2026
★★★★★ 5/5
TrustpilotAfter many years of dealing with estate…
After many years of dealing with estate and buy-to-let sales agents, it wasn’t until my final sale that I found the agent I’d been looking for. Stuart at Hotblack Desiato has been excellent. When my property received multiple bids, he handled the situation perfectly. Sometimes, and I hope he doesn’t mind me saying this, you can tell he’s been in the business a long time, and in my opinion, nothing beats experience.
Russell · 9 December 2025
★★★★★ 5/5
GoogleI've been renting with this agency for almost 5 years now. From helping me with my very first home in London to always being so accommodating they've really made the rent process hassle free for tenants. My current agent Nina is always so responsive (and always gets back to me in a very timely manner) and the property agent Jane is fantastic every time I had a query or wanted to raise anything. In a market that's very saturated in this economy, this agency really do go above and beyond to support their tenants. I'd highly recommend them!
Aimen · 24 October 2023
★★★★★ 5/5
GoogleAdriana was helpful and charming throughout. Made a difficult process a real pleasure.
Eggon · 16 March 2026
★★★★★ 5/5
GoogleWe are happy to recommend the company’s service, it was very pleasant, professional, and efficient. They responded to every request quickly and attentively, always doing their best to help. The apartment they found for us was exactly in line with our family’s needs, and they were flexible and open when we needed to extend the original contract. In addition, whenever an issue came up, it was a pleasure to reach out, and we always received excellent support. I warmly recommend this company to anyone looking for an apartment in London :)
Hadas · 13 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
