5/5
GoogleExcellent personal approach to sales and letting with robust processes and documentation
Trusted Agent profile
Hotblack Desiato reviews in London
★★★★★
222 reviews across 2 offices and 2 platforms
Hotblack Desiato has two offices, all in London. Together they have 222 reviews on two platforms, rated 4.3 out of 5 overall.
180
Reviews on Google
All 2 offices
42
Reviews on Trustpilot
Business-wide
Our offices
Hotblack Desiato's two offices, most reviewed first. Each has its own page.
Latest reviews from every Hotblack Desiato office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExellent service! Adriana was incredibly helpful throughout my move‑in, especially as it was my first time renting a property. Thank you.
5/5
Googleour staff in charged is Adriana Daley, she is every nice and made the whole process going smoothly.
5/5
GoogleAdriana Daley is soooo nice and she help us successfully move in this flat
1/5
GoogleRating only, no written review.
5/5
GoogleAdrianna was incredibly helpful from the very start of the process. She clearly explained every step, was always quick to answer my questions and made the whole renting process so much easier and stress free. I’m really grateful for all her support and would definitely recommend her
5/5
TrustpilotI have used this company for several …
I have used this company for several years and they have been excellent . Speedy response and any problems dealt with quickly
5/5
GoogleHotblack Desiato Estate Agents were professional, efficient, and very supportive throughout the process of selling my flat in Camden. I can gladly recommend their services (Stuart's in particular).
Agent replied · 11 October 2026
Thank you for taking the time to write your review and for your positive feedback. It was a long and winding road but he result was worth waiting for! Wishing you the best for the future. Stuart
5/5
GoogleStuart was professional, diligent and the sale went smoothly.
2/5
GoogleThe experience could have been much better. Communication needs to improve, and the "professional cleaning" was far below expectations, I had to spend almost a week cleaning the property after moving in. Also, make sure to take photos of everything when you move in. The check-out inventory is very detailed, but the check-in inventory is not, so having your own evidence is essential.
1/5
GoogleCharlie was excellent during the letting process, punctual at the viewing, quick to answer questions, never pushy, and responsive throughout the negotiation. Full credit to him; if this review were only about renting the place, it would be five stars. Unfortunately my experience as a tenant since moving in has been very different. Because of some rain my flat flooded badly, with dirty water coming through the ceiling and windows into every room. None of the emergency numbers in the tenant handbook were answered that night. In the days and weeks that followed I had to chase repeatedly; deadlines the agency set for itself came and went, and several of my emails, including one flagging what appears to be mould developing on my bedroom wall, went unanswered. Weeks on, the flat still hasn't been repaired or dried out. Separately, several maintenance issues that were documented at move-in and promised to be fixed have stayed outstanding for months. Great at getting you through the door; much less so at looking after you once you're a tenant.
1/5
TrustpilotHorrible at managing the property
Charlie was excellent during the letting process, punctual at the viewing, quick to answer questions, never pushy, and responsive throughout the negotiation. Full credit to him; if this review were only about renting the place, it would be five stars. Unfortunately my experience as a tenant since moving in has been very different. Because of some rain my flat flooded badly, with dirty water coming through the ceiling and windows into every room. None of the emergency numbers in the tenant handbook were answered that night. In the days and weeks that followed I had to chase repeatedly; deadlines the agency set for itself came and went, and several of my emails, including one flagging what appears to be mould developing on my bedroom wall, went unanswered. Weeks on, the flat still hasn't been repaired or dried out. Separately, several maintenance issues that were documented at move-in and promised to be fixed have stayed outstanding for months. Great at getting you through the door; much less so at looking after you once you're a tenant.
5/5
GoogleWe’ve been renting through Hotblack for the past year. The levels of service and communication have been outstanding. Estate agents often deservedly get a bad rap, this has not been the case here, Samantha J especially has been wonderful, highly recommended.
5/5
GoogleAdriana in Hotblack Desiato has been absolutely brilliant! When my flatmate and I visited the flat we've moved into, Adriana took her time to show us everything and answer any questions. The whole process after we decided to rent the flat was very smooth thanks to Adriana and she was so helpful throughout! Thank you so much for making the process of renting/moving so much easier! :)
1/5
GoogleThe rudest and most unprofessional estate agents I’ve ever dealt with. Constant back-and-forth emails with this incompetent company they couldn’t even ensure the correct tenants were included in the right email chains. The staff are consistently rude and seem unable to communicate effectively with each other. A particularly frustrating experience was when they contacted us three months before our contract ended to ask about renewal. We were happy to proceed and clearly explained that we would be doing a tenant change, which they confirmed was fine and began processing. However, just four weeks before the renewal date, they suddenly informed us of a rent increase. This felt extremely underhanded. They knew we had already agreed to renew and were advertising a room at a set price, and they had ample time to discuss this with us - only to introduce a last-minute increase that left us with little choice but to accept it. Rent was increased every single year for the last four years, which felt excessive and driven by profit rather than fairness. To make matters worse, they carried out an inspection without informing us beforehand, and nothing was done to address this, not even an apology. Overall, a very disappointing and frustrating experience.
5/5
GoogleOur agent Adriana was fantastic. Highly professional, reactive, and stayed on top of every detail. She also helped us navigate a few hurdles to get our contract finalized quickly and with ease.
5/5
GoogleAmazing service, quick and polite, made us feel comfortable throughout the process
1/5
TrustpilotJust don't go there.
Agents are inexperienced children with trust funds. Can't run a diary or have a successful interaction with a client to save their lives.
5/5
GoogleThe team at Hotblack Desiato has been an absolute gem in a very stressful process such as buying a first property. They have always been responsive, never left us on read, and are of course very knowledgeable! Since the moment Adriana showed us the property to all the help we received from Stuart, we managed to have some peace of mind while undergoing to conveyancing process
Agent replied · 16 April 2026
Thank you for your kind words, Marco. We were as delighted as you when contracts finally exchanged! I'm sure you will transform the flat into a beautiful home! Best of luck for the future.
5/5
GoogleI have been letting my flat with Hotblack for over a decade. They have been nothing short of exemplary in the service they provide me as a landlord. I have had a challenging period with my property and all the staff have been incredibly supportive and helpful. I wouldn't use any other company- highly recommended. Of note are Jane (superwoman!), Diriye and Adriana- THANK YOU!!
5/5
GoogleI was extremely impressed with the service provided by Stuart and his team at Hot Black Desiato. This is the third transaction I’ve completed with them, and I genuinely couldn’t be happier. From the outset, their advice on the selling price was spot on, which gave me real confidence in the process. Despite a challenging market, they generated a strong level of interest and kept me well informed throughout with clear weekly reports. Most importantly, a buyer was secured relatively quickly, and from that point on the sale was handled efficiently and professionally right through to completion. I wouldn’t hesitate to recommend them.
Agent replied · 16 April 2026
Thank you Rosie for your glowing review! I was delighted to have sold the flat for you. It was especially satisfying for us, as we were able to close the circle, after selling it to you in 2012! I look forward to our paths crossing again in the future.
5/5
GoogleAdriana was helpful and charming throughout. Made a difficult process a real pleasure.
5/5
GoogleA+
5/5
GoogleHotblack Desiato have been our rental agents for many, many years. I have always found them to be easy to deal with and fast to react when there are problems. I can't fault them. I would recommend them to anyone. Brilliant service from all round great people. PS: I have to admit that we originally asked them to look after our property because of Hitchhiker's Guide to the Galaxy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hotblack Desiato
Which Hotblack Desiato office has the most reviews?
London (67 Parkway) has the most, with 150 reviews rated 4.4 out of 5, followed by London (314 Upper Street) with 115.
Where are the Hotblack Desiato offices?
The two Hotblack Desiato offices, by town:
- London (314 Upper Street): 314 Upper Street, London, N1 2XQ
- London (67 Parkway): 67 Parkway, Regents Park, London, NW1 7PP
