Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

The Trusted Agent logo

4.2 / 5

5

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,291 reviews on Google only. Show every review

5/5

Google

I can't recommend Horton and Garton more highly, especially as I am currently an overseas landlord. They provide a great level of service, have entrenched local knowledge, are always incredibly professional and are a pleasure to work with. And their rates are much more favourable than the more well-known estate agents, which always helps!

Alicia · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Alicia, Thank you for your positive and wonderful review which I have just seen after my return to the office today after my holiday. Our lettings team, both front and back office work especially hard on our proven and tested office systems and process to ensure both our clients and tenants receive a high customer serviced level of industry professionalism. We are competitive with our fee structure however when you are working with the very best properties, the very best landlords we also attract a higher caliber of tenant which is always a recipe for a job done well! Best wishes, John Horton MNAEA MARLA

5/5

Google

My wife and I recently purchased a property, through Phil at Horton and Garton. Phil was extremely personable and made the whole process a total breeze. Buying a property is usually one of the most stressful experiences, but Phil made it anything but. Thorough, always on top of things and made sure we were kept in the loop about every detail. I cannot recommend Phil and H&G enough.

James · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear James, thank you for sharing your review. Best wishes settling into your new home. John Horton MNAEA MARLA

5/5

Google

I've known John Horton for a long time and his excellent lettings team led by Ashley Clements has done sterling work for us finding tenants for our flats for the past 10 years. As a landlord, I think Horton and Garton provide an excellent service and I have no hesitation in recommending them to both landlords and tenants.

Alex · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Alex for your testimonial. Ashley Clements and our rentals team are market leaders and are by far the most experienced and strongest lettings team in W6 and W12 and our results prove this. We look forward to working with you and your property portfolio for the next ten years and beyond! Best wishes to you and Alexia and family and no doubt I shall see you soon in Ravenscourt Park or in Hammersmith. Kind regards, John Horton MNAEA MARLA

5/5

Google

My girlfriend and I purchased our first home through Horton & Garton (Martin Clements) and we were thoroughly impressed with their professionalism throughout. Martin was a pleasure to deal with and we will definitely be looking to utilise his services on either our next sale or purchase.

Ross · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Ross and Adriana, Thank you very much for your wonderful review which is recognition to my colleague and our Horton and Garton Sales Manager, Martin Clements efforts in brokering and negotiating your purchase and the sale. Having worked with Martin since he started within the industry (12-13 years ago now) I know only too well that his knowledge and expertise developed within the industry is unrivaled and if you had to pick only 3 of the very best estate agents with the hundred plus agents working in Hammersmith, W6 today Martin would have to be, and is, first choice and if he is not in your top 3... personally and professionally, I would just have to agree to disagree... We look forward to working with more buyers and sellers like yourselves and I'm sure we will see you very soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

Professional, polite and helpful service from Martyn and Ashley at Horton and Garton lettings! We were shown two excellent properties that matched our original criteria - no time wasting as with so many agents. Our budget couldn't quite stretch to the place we really wanted in the end, but definitely found that the highest standard of property in the area tends to be listed on H&G. Highly recommended estate agents!

Luke · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Luke for sharing your review. Both Martyn Richards and Ashley Clements are first class career estate agents and its always a pleasure working with the very best west london properties and clients. John Horton MNAEA MARLA

5/5

Google

I recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.

Jason · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA

5/5

Google

John and his team are hard working professionals who go the extra mile for their clients. They have a deep understanding of the local area, which added a huge amount of value throughout all stages of the process. If I had another house to sell I would not hesitate to use Horton & Garton 100% of the time. Thoroughly recommended.

Richard · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Richard, You bought your property with me almost 15 years ago and now you have sold with Horton and Garton. If only all of our sales and transactions were as "text book" straight forward as this sale. Any successful sale requires an accurate listing price, a proven market strategy to achieve best terms and a genuine willing and able buyer, also a genuine willing and able vendor and all parties were satisfied in this sale and purchase. Thank you for your loyalty and your recommendations and referrals over the years and best wishes with your family move to Madrid, pop in and see us when you are next in west London! On behalf of all the team here at the office - All the very best. John Horton MNAEA MARLA

5/5

Google

Martyn at H&G was an excellent estate agent to work with. He took the time to understand our requirements, what we were looking for and stuck to it (unlike other agents). Martyn has excellent knowledge of the West London area and found us a property that perfectly met our needs. I would definitely recommend working with this estate agency. Thank you.

Kirien · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Kirien, Thank you for sharing your positive experience with Horton and Garton and your google review. We recognise the importance of delivering a first class local customer service and thank you for your comments. Best wishes settling in to your new Chiswick and Hammersmith surroundings. Kind regards, John Horton MNAEA MARLA

5/5

Google

It was a pleasure to rent a flat through Horton & Garton. We were very pleasantly surprised with the quality of the service, their responsiveness and helpfulness, which is unfortunately very uncommon with estate agents. Ashley and Rebecca were always very happy to help with all matters including maintenance issues, renewing our tenancy etc., and it was always a pleasure to speak with them. I highly recomment H&G.

Loris · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good afternoon Loris, Thank you very much for for sharing your Horton and Garton review with google users. There is a real true value to what we call the smooth running of "the in house back office team" with all admin, accounts and property management" where Ashley Prowse, Rebecca Fritsche and Germain Gulevic dot the I's and cross all the T's ensuring all office process and systems of every property let and managed work well which ensures quiet enjoyment all round. Kind regards, John Horton MNAEA MARLA

5/5

Google

It's been a pleasure dealing with Horton and Garton. Throughout the whole process I felt I had a team working to get my flat rented. They were honest when they felt unsure about potential tenants, answered all my questions with speed, facts and truths and contacted me regularly by email and phone. Now rented and managed by myself they still continue to be available to my every whim. If anything I was the one that was difficult to reach, not them!! Highly recommend.

Vidya · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Vidya, thank you for sharing your positive review for all to see. Best wishes. John Horton MNAEA MARLA

5/5

Google

I bought my property through Horton and Garton several years ago and they have subsequently sourced several lettings for me. I have always received prompt service from them and they have always helped me over and above the standard requirements. I would particularly recommend Ashley, who sold me the house and who has assisted me since then in many ways, although all the team are very helpful.

Dorina · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you for your wonderful review and kind words with the professional service you have received from Ashley Clements and the whole rentals team. The lettings team from front to back office, accounts and property management, run many 'well oiled' 'tried and tested' systems which ensure a smooth processes, at all times, to the business. See you in Hammersmith soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

I can absolutely and categorically recommend Horton and Garton to anyone looking to sell or buy in this area. They are honest about the price of the property which is incredibly important in getting the right people through the door. The whole process is made simple by their professional and competent team, especially Phil and Martin, the latter going out of his way to move the chain along to completion. Delighted with them in every way.

Liz · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Liz, thank you for sharing your positive experience with the sale of your Hammersmith home. I have to say that both Martin and Phil were “tested and challenged to the limit” with a very tricky chain of purchasers and sales in a rather extended 5 property chain,” however experience, knowledge and our pure persistence managing other agents and solicitors (up and down the country) ensured closure after several nail biting weeks... Liz, we are delighted for you and on behalf of the whole sales team best wishes for a white Swiss Christmas and a prosperous 2018. Kind regards, John Horton MNAEA MARLA

5/5

Google

Such a great team at Horton and Garton, with a special thanks to Martyn. He was extremely helpful, very professional and just made everything go so smoothly for us. A gold star service especially compared to some other local estate agents. We are very happy in our new home thanks to H&G.

Laura · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Laura, Thank you for sharing your super review. Welcome to Hammersmith and best wishes settling in to your new home... The whole team believe in the delivery of excellent customer service to all our customers and clients and your positive acknowledgement of a job well done is most appreciated. Kind rergards, John Horton MNAEA MARLA

5/5

Google

Very good experience through the whole process of selling during a very changeable time - post Brexit. John Horton kept us updated in the early stages and Martin Clements who handled our sale was thoroughly professional throughout and a pleasure to deal with. He gave good, honest advice and was always consistent in his reasoning which helps to inspire confidence. Communication around Viewings was always good with helpful feedback soon after & quick responses to every request. H&G really know the Hammersmith area well and give a high quality service. I would use them again and am happy to recommend them.

Marian · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Maria, Thank you very much for your glowing review. It was a genuine pleasure working you and your property sale and Brackenbury Village house. The team effort ensured we realised the best buyer and Martin's expert negotiations and handling achieved best price. I must say another text book estate agency property sale and hopefully we will have the opportunity of working with many other similar family houses and clients like yourself going forward. On behalf of all of the sales team we wish you all the very best with your move and settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Horton and Garton is a very good team. I process was smooth and really enjoyable. Moving houses can be a dreadful task for me but they took the pressure off. Followed up on all the things I needed and made the house available in my time frame and in the condition I wanted. Lovely. They are still helping me organise things as they arise so I feel looked after. Highly recommended!!!

Kulpreet · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

HI Kulpreet, Thank you for sharing your review. Welcome to Brackenbury Village! Kind regards, John Horton MNAEA MARLA

5/5

Google

Our experience of letting our flat through Horton & Garten has so far been very good. They communicate well and have responded to all our requests, from us giving instruction it was less that 4 weeks to having a tenant move in and we had a choice of 4 in that time. We live 300 miles away from London and it is vital that a good agent looks after our property. Many thanks for your service.

Pw · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Peter, Thank you for your business and thank you for sharing your positive experience with the Horton and Garton Lettings and Management team. When we have the opportunity of working with the very best properties and landlords in OUR PATCH of W6, W12 and W4, for me it is a real genuine pleasure especially when we are able to achieve best terms in price and secure 'A1 calibre, willing and able tenants'. Our whole lettings and management team: Ashley Clements, Aggie, Rebecca, Martyn, Germain and Ashley P are an incredibly professional team and work to well seasoned processes and proven systems ensuring both landlords and tenants always receive a first class customer service. On behalf of all of the team here at Horton and Garton. Kind regards, John Horton MNAEA MARLA

5/5

Google

Thanks to the brilliant and professional team at Horton and Garton we have now moved into our new house. The whole process was a pleasure. Compared to other agencies in the area they took the time and effort needed to allow us to make the correct purchase. Phil and Martin have certainly changed my opinion of the industry. Well Done Horton and Garton!!

Iestyn · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Iestyn, Thank you very much for your kinds words and positive review. The whole sales team pride themselves on their customer service and the years of local Hammersmith property experience especially in the Brackenbury Village area of W6. Your property transaction was what I would call "a text book purchase and sale" and I can only wish that we have the opportunity of working with as many genuine, willing and able clients in 2017 and beyond. We, Phil Martin and myself look forward to catching up with you shortly. Best wishes, John Horton MNAEA MARLA

5/5

Google

We have just bought a flat through Horton and Garton, and our agent was Phil Coombes. He was exceptionally professional and communicative throughout the process, always polite and we really appreciated the way he kept us fully informed every step of the sale. He went out of his way to accommodate us, showing the flat as many times as we wanted, and was knowledgeable and helpful about all the details.

Anna · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Anna, Thank you for sharing your wonderful review with us. Phil Coombes is one of the very best estate agents working in west London today. Phil's unquestionable work ethic, tenacity and communication skills with buyers and sellers make him the first choice agent to work with. On behalf of Phil and all of the sales team best wishes settling in to your new home... John Horton MNAEA MARLA

5/5

Google

Moving into a new place can be a stressful experience, but with Horton and Garton it felt like a breeze. I met with Agatha who showed me the place, and she was absolutely delightful! Her positive attitude and genuine enthusiasm played a big part in our choice of the place, as my girlfriend and I believe that the people associated with a place are a good indicator of the quality of living in it. This agency was very patient and helpful to us in gathering and completing paperwork. When I visited the office I met Ashley, who was very nice and welcoming. In fact, everybody there seemed to be enjoying themselves at work. The whole process was over quicker than expected and they thoroughly catered for our needs. 5 stars, very well deserved. Thank you Horton and Garton!

Dr · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Alina, My Monday morning is already all that much better for reading your wonderful review! The power of genuine praise cannot be underestimated and it is a true recognition of a job done well and a positive customer and client experience. On behalf of Aggie and all of the colleagues in the office best wishes with settling in to your new Hammersmith home. Kind regards, john Horton MNAEA MARLA

5/5

Google

We have exchanged on our new home this week and I couldn't thank Phil Coombes from Horton and Garton enough for his help throughout the process. He has shown us four different properties in the area, always patient and attentive to our expectations with a real determination to find the one property that we would like. His availability, support and advice were invaluable to us and we didn't feel the need to engage with any other agents as H&G had pretty much every available property in their portfolio in combination with great service from Phil.

Shauli · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Shauli, Thank you for sharing your wonderful Horton and Garton review with all google users. Every reader viewing the Horton and Garton 5 Star reviews will see Phil Coombes's name mentioned on a consistent basis. Our colleague Phil is one of the very best sales agents working in West London today and his work ethic is inspirational to others; so if you are considering selling or buying in W6 or W12 or would like a honest, credible and professional market view call the local agents Horton and Garton 020 8819 0510.

5/5

Google

An honest establishment with conscientious staff. Horton and Garton was one of the last estate agents we visited in our house hunt, but was the only one that was willing to talk about their offer in relation to other agents' without holding back. In a way, they were the only agent in our experience that did not think for us, but gave us enough information and allowed us to make our own decisions. Aggie (Agatha Tukendorf) helped us through the entire process and was very responsive to our queries.

Purachet · 8 June 2018 · Horton and Garton London (176 King Street)

Agent replied

Good morning Purachet, Thank you very much for sharing your wonderful review. My colleague, Aggie is one of the very best letting estate agents working in Hammersmith today and Aggie's knowledge, experience, all round customer care and relationship building skills always deliver a positive results for both landlord and tenant. Being the established number 1 letting agent in Hammersmith is a credit to all who work within the office and to maintain the number 1 lettings agent across W6 and W12 means applying our own high work ethics and standards when working with the very best properties and clients. On behalf of Aggie and all of the lettings team we all wish you the very best settling in to your new riverside house and home. Kind regards, John Horton MNAEA MARLA

5/5

Google

From experience I've found that estate agents can at times be deceitful and even duplicitous, but the professionalism and hard work of Phil Coombes at Horton & Garton in helping me to secure a purchase in the Shepherd's Bush area has gone a long way in changing this view. Phil went out of his way to chivvy a process marred by bureaucracy and misunderstanding - even once to see the vendor personally (out of hours) in order to reach our deadline.

Digby · 17 January 2018 · Horton and Garton London (176 King Street)

Agent replied

Dear Digby, Thank you for your wonderful review! Phil's determination, drive and work ethic was shared among every estate agent our profession would be viewed much differently. In our profession there is "the very good, the bad and the indifferent" and needless to say Phil is very much on the top of his game. On behalf of all of the sales team, best wishes with your move and settling in to your new home; hopefully we will have the opportunity of working with you again! Best wishes, John Horton MNAEA MARLA

5/5

Google

Moving into a new place can be a stressful experience, but with Horton and Garton it felt like a breeze. I met with Agatha who showed me the place, and she was absolutely delightful! Her positive attitude and genuine enthusiasm played a big part in our choice of the place, as my girlfriend and I believe that the people associated with a place are a good indicator of the quality of living in it. This agency was very patient and helpful to us in gathering and completing paperwork. When I visited the office I met Ashley, who was very nice and welcoming. In fact, everybody there seemed to be enjoying themselves at work. The whole process was over quicker than expected and they thoroughly catered for our needs. 5 stars, very well deserved. Thank you Horton and Garton!

Dr · 24 December 2017 · Horton and Garton London (176 King Street)

Agent replied

Dear Alina, My Monday morning is already all that much better for reading your wonderful review! The power of genuine praise cannot be underestimated and it is a true recognition of a job done well and a positive customer and client experience. On behalf of Aggie and all of the colleagues in the office best wishes with settling in to your new Hammersmith home. Kind regards, john Horton MNAEA MARLA

5/5

Google

My wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.

A · 24 October 2017 · Horton and Garton London (176 King Street)

Agent replied

Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold.

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