Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us. I would definitely recommend. Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism

KatalinaMegg · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner

5/5

Google

I'm a first time buyer and I have recently bought a flat with Horton and Garton. During this process, I have worked with Tadas Kaziukonis. He was very supportive throughout the whole process, always making sure that I was updated on the progress in a timely manner. He was also tireless in making me understand the setbacks we had during the buying process, in a manner that was reassuring without pressuring me to speed up any decisions. I'm very happy with the service, thank you Tadas!PositiveResponsiveness, Quality, Professionalism

Leonor · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Leonor, thank you for your time to share the 5 Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on closing the deal and on behalf of Tadas and all the team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

We worked with Tadas from Horton and Garton for the purchase of our house near Ravenscourt Park. It has been an absolute pleasure to work with Tadas. He is very professional, knowledgeable and nice to work with. Since our initial calls, Tadas frequently updated us about the market and any new properties suiting our specific requirements. He was very supportive and helpful in the communication between us and the seller, and also provided us a lot of additional support with local knowledge (finding local builders, roofers, architect, solicitors, etc). He also followed closely with the case once the offer was accepted and offered us many help and support in the process. We are very pleased with him and thankful for all his help! We would definitely recommend him (and Horton and Garton) to any friends looking to buy or rent a property in this area.PositiveResponsiveness, Quality, Professionalism

Helen熊熊 · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Helen, thank you for your wonderful review and comments with your experience buying a home through Horton and Garton and working with my colleague Tadas. Tadas’s approach to business is very much “old school estate agency” and good old fashioned customer service and his level of communication and agency experience in the job is well above many others within industry peers. Congratulations and great news on completing on your new Brackenbury Village house and home! On behalf of Tadas and the sales team all the very best in of Hammersmith, W6. Kind regards, John Horton. Director and owner.

5/5

Google

Just moved to the UK and came across Horton and Garton within my first week. Shiyane Carpenter was super professional and always available for any queries and really helped navigate the London rental process. Many thanks to the team for helping me get my first flat in a new country!PositiveProfessionalism

Akanksha · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Akanksha, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with your recent move to Brackenbury Village, Hammersmith, W6. Shiyane is a highly respected and valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Horton and Garton did a great job in selling my house. The whole team worked really hard, showing great energy and professionalism. Special thanks to Phil Coombes and Charlie Carroll for their advice, good humour and for achieving such a great result.PositiveProfessionalism

Joanna · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Joanna, Thank you for sharing your super 5 star review with all the google readers on this platform. When you work with the very best houses and clients in Brackenbury Village and Hammersmith, W6 our track record and high level of house sales proves why we are the market leading estate agent. Thank you for your business and it was our pleasure working with you this year. Best wishes with the imminent move date and no doubt we will be seeing you very soon as you are still local. On behalf of Phil, Charlie and all of the sales team best with the imminent move. Kind regards, John Horton - Director and owner

5/5

Google

We recently bought a property with Horton and Garton and couldn’t be happier with the service we had from Louise Jones. From the first contact when I enquired about the local area to when we completed she was always available, incredibly helpful and knowledgeable. She took a lot of stress out of the process and was an absolute pleasure to work with. Would highly recommend her and Horton & Garton.PositiveResponsiveness, Quality, Professionalism

Alison · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Alison, thank you for sharing your review with your experience working with Louise on the purchase of your Brackenbury Village, Hammersmith, W6 new house and home. Louise is a highly valued member of a very strong sales team here at Horton and Garton and is always going the extra mile for her clients and customers ensuring a high level of interaction and customer service from point of sale through to exchange and completion. On behalf of Louise and all the sales team, we wish you all the very best for settling in to your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

We rented our first property in London through Horten and Garton. We have had some unpleasant experiences with other estate agents but with Horten and Garton, our experience has been quite good. Our estate agent Joel, who was very prompt and responsive, helped us with getting the whole thing finalized in a very short time. We are extremely pleased with the professionalism, responsiveness and the quality of service of the entire team of Horten and Garton.PositiveResponsiveness, Professionalism, Value

Pujan · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Pujan, Thank you for sharing your super 5-Star review on this platform. Congratulations on moving in to your wonderful Wendell Park, Shepherd's Bush home. On behalf of my colleague Joel and all of the lettings team we wish yand best wishes settling in. Kind regards, John Horton, Director and owner.

5/5

Google

It was a great choice! Phil helped us to find our new house and guided us through the entire buying process. It was a pleasure dealing with him. Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics. He was always accessible and responsive to all our questions even during busy periods. I would not hesitate to recommend him to friends. Great service!PositiveResponsiveness, Quality, Professionalism

Béchir · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Bechir, thank you for sharing your super 5 Star review on this platform on your recent house purchase. Phil Coombes, Sales Manager, at the Horton and Garton office is a highly respected estate agent by clients, buyers, and colleagues alike. His work ethic and communication skills are an example to others of what to do and how to do it! Best wishes settling into your new Wendell Park house and home. You are also now a neighbour to my three favourite shops on the Askew Road... On behalf of Phil and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

I use Horton and Garton to manage my properties. They are exceptional. They go out of their way to ensure everything is working properly. They regularly check the properties to ensure that the tenants are keeping them at a good standard. I have recently experienced some difficulties with work carried out at one of my properties. Horton and Garton have taken over the management and have taken control of the situation and are dealing effectively with the contractors to ensure that the work is being completed. I cannot rate them highly enough. If you are looking for a management company to manage your property, I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Lucy, thank you for your business and thank you for your time to share the super 5-Star review with your experience working with our property management team with your Chiswick, W4 properties. I can whole heartedly say it’s a professional team effort led by Michael and Alanna and Ashley supported by a senior team of experienced property managers who are effective in what they do and how they do it working with the very best local contractors. Kind regards, John Horton. Director and owner.

5/5

Google

I have just completed on the purchase of my first ever home through Horton and Garton, with Louise, the best agent I could ever ask for. Louise is professional, dedicated and result oriented, helping me throughout the incredibly stressful few months of purchasing a property. I was very well looked after as a client and Louise was always available to answer all my doubts. I would like to give a huge praise to the H&G team and especially Louise, for all your hard work and dedication in making my dream of owning a property, a reality!PositiveResponsiveness, Quality, Professionalism

Sarah · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Sarah Thank you for your time to share your 5-Star review with your experience working with Louise. Welcome to Ravenscourt Park, Hammersmith W6 and best wishes settling into your new home. John Horton. Director and owner

5/5

Google

I owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her! I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications. Thank you H&G and especially Louise! xxPositiveResponsiveness, Quality, Professionalism

Alex · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

First class service from the Team at Horton and Garton, efficient, experienced, knowledgeable and patient. Thank you all.

Lorna · 18 June 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Lorna, thank you so much for sharing your 5-star review. Thank you for the business. Congratulations on the recent exchange and completion of the riverside Hammersmith apartment. We were delighted with the result. On behalf of all my colleagues in the sales team we wish you all the very best for 2022 and beyond. Kind regards, John Horton, Director and owner.

5/5

Google

I couldn't recommend them more 🙏🏻 I had an absolutely smooth, fast and easy transaction; it was a pleasure dealing with them and made my first property purchase a very pleasant experience 🤩 Thank you so much 🙏🏻 Federico …

Federico · 18 June 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Federico, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Tadas and all the sales team we wish you the very best settling into your new Brook Green, W14 home. Kind regards, John Horton MNAEA MARLA, Director and owner.

1/5

Google

Can't say much about them. Emailed them twice and never got an reply. Cant say more than that. Ps: Dear owner of Horton you shall do what you like. If my email was an SPAM I would not bother with an review. Also my email add. is different. I shall provide Google with prove. I have no reason to lie.

Nemat · 18 June 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Nemat, Thank you for your two line one start review... I cannot find any of your contact details on our system so I can only say your email is SPAM. I shall request google remove this review. Kind regards, John Horton Director and owner.

5/5

Google

I recently completed on the purchase of a house in W12 through Horton and Garton. The excellent Louise Jones first showed me the house in February and just over 3 months later we moved in. Louise has been very helpful and good-humoured throughout the purchasing process, answering all my questions promptly by phone or text, and following up whenever required. I would use Horton and Garton again and recommend them without hesitation.

Vanessa · 18 June 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Vanessa, thank you for your textbook 5-star review. (At least we know the alarm works very well!). Always a genuine pleasure to hear and see the comments and it our pleasure when we are working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Louise and all the sales team we wish you and Nicholas the very best settling into your new Wendell Park, W12 home. Kind regards, John Horton MNAEA MARLA, Director and owner.

5/5

Google

Rating only, no written review.

Javier · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Javier, Thank you for sharing your 5 star review on this platform. Kind regards, John Horton, Director and owner.

5/5

Google

Rating only, no written review.

Ben · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Ben, Thank you for sharing your 5-Star review working with our lettings and property management team and the rental of your Brackenbury Village, Hammersmith, W6 home. All the very best, John Horton, Director and owner.

5/5

Google

Best agents in the West by Far! Strong Work ethics and values mixed with a great Leadership team!

Martyn · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Martyn, Thank you for sharing your review on the google platform. "Best in the West" Now that is what I would call a 5-Star plus review. Wishing you all ther very best. John H!orton, Director and owner.

5/5

Google

It was really easy dealing with Horton and Garton and Joel was a massive help to getting moved in swiftly.

Charlie · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Charlie, thank you for your recent 5-star review and your recent experience working with the Horton and Garton lettings team and my colleague Joel in the rental of your Brackenbury Village, Hammersmith, W6 home. It is always a pleasure seeing and hearing such comments and I can assure you it's a team effort making every move happen. On behalf of Joel and all the team we wish you the very best settling into your new house and home. Kind regards, John Horton, Director and owner.

5/5

Google

Phil and Charlie have been very helpful to us for such a long period of time searching for a home. Finally got to find our new home.PositiveResponsiveness, Quality, Professionalism, Value

Treis · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello and thank you for sharing your sharing your 5-Star review with everyone. Phil and Charlie work within a highly motivated sales team and our focus is matching the best buyers to the very best homes. On behalf of Phil, Charlie and all of the team we wish you all the very best. Kind regards, John Horton Director, and owner.

5/5

Google

Couldn’t be happier with the service provided by Joel! Super professional and a very nice guy - he made our rental process so much easier than it would’ve been! :)PositiveValue

Ella · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Ella, thank you for sharing your 5-star review on this google platform with your recent experience working with Joel at the Horton and Garton office. Joel has been very busy this summer and there is also a very hard working lettings admin and management team working with Joel making it all happen behind the scenes. On behalf of Joel and all of the team best wishes settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

A great sales result. Thank you to Tadas, Phil and the entire team at Horton & Garton for providing an excellent service from start to finish.

Jules · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Jules, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best clients and properties. Congratulations on the recent W14 completion and on behalf of Tadas, Phil and all the sales team we shall see you soon on King St soon, (probably in Patisserie St Anne at the weekend!) wish you the very best .Kind regards, John Horton, Director and owner.

5/5

Google

Definitely the preeminent estate agent in their local area. Could not have asked for better service from Louise Jones who was always available and proactively helped solve the last minute issues we encountered just before exchange. Highly recommend.

Edward · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Ed, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home with Louise at Horton and Garton. You have now closed the circle having bought the property with us all those years ago… Thank you for the wonderful comments with how Louise has managed the sale through to its successful completion! Everyone was delighted with the result, and I would call your property sale “textbook estate agency”. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. I take this opportunity to say thank you for your loyalty and your the business and on behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

1/5

Google

Can't say much about them. Emailed them twice and never got an reply. Cant say more than that. Ps: Dear owner of Horton you shall do what you like. If my email was an SPAM I would not bother with an review. Also my email add. is different. I shall provide Google with prove. I have no reason to lie.

Nemat · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Nemat, Thank you for your two line one start review... I cannot find any of your contact details on our system so I can only say your email is SPAM. I shall request google remove this review. Kind regards, John Horton Director and owner.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

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