Trusted Agent profile
★★★★★
545 reviews across 7 offices and 2 platforms
Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.
73
Reviews on Google
All 7 offices
472
Reviews on Trustpilot
Business-wide
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Hopkins Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Experience.
Matt at Barsham Vale made us very welcome and explained the process well.
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Matt made you feel welcome and well informed. We are here to help throughout your homebuying journey.
5/5
TrustpilotHopkins Homes - A whole different experience!
From start to finish, my experience with Hopkins Homes at Church View (Bramford, Suffolk) has been outstanding.
Thank you so much for your kind and detailed feedback. We’re delighted to hear that you had such a positive experience at Church View, Bramford. Your comments about the team, especially Kim, Georgina and Andy, will be shared with them and the wider business. We really appreciate your recommendation and wish you many happy years in your new Hopkins home.
5/5
TrustpilotMy experience with Kim at Church View…
My experience with Kim at Church View has been nothing but perfect after I lost a property with another Developer in the area. Kim has always kept me UpToDate with the progress of my new build and I cannot wait to move into a Hopkins Home knowing that I will also get the same support.
Thank you so much for your kind words. We’re delighted to hear that Kim has been able to support you throughout your journey at Church View, especially after your previous experience. Keeping our customers informed and supported is extremely important to us, and it’s wonderful to know this has made a positive difference. We hope you’re very happy in your new Hopkins home and look forward to supporting you as you prepare to move in.
5/5
TrustpilotJason has been absolutely phenomenal…
Jason has been absolutely phenomenal with supporting us on our journey to purchase our new home! He has always been able to answer all our questions, guide us in the right direction and really puts our needs first. Hopkins are known for their exceptional detail and quality of homes, and this extends to their consultants who really care about what they do and care for everyone they come into contact with! Thank you Jason!
We truly appreciate your kind words about the quality and detail we strive for at Hopkins Homes, both in our homes and in the service we provide. Congratulations on your new home, and thank you again for choosing us.
5/5
TrustpilotJason Hutton has been wonderful helping…
Jason Hutton has been wonderful helping us every step of the way
Thank you for your kind words. If there’s anything more we can do to help, please don’t hesitate to reach out.
5/5
TrustpilotWonderful Beaulieu Team!
Katherine, Jo and Charlotte are so professional, reassuring and knowledgeable. Our sale and purchase has been so smooth thanks to them, undoubtedly!
Thank you for your lovely review. The team is looking forward to welcoming you to your new home at Beaulieu.
5/5
TrustpilotReally excellent experience
Really excellent help from Matthew Jones at Barsham Vale. We visited two home developments but Matt’s professional in depth review of the Hopkins homes houses, quality and options made the competitors offering look nowhere near as exciting. He really made it easy for us to pick our new home and pay our reservation fee. Looking forward to our new life in Beccles
Thank you for your lovely review. We’re delighted to hear Matthew was able to guide you so well at Barsham Vale. We’re thrilled you chose a Hopkins home and wish you all the best as you begin your new life in Beccles.
1/5
TrustpilotWorst experience ever
Worst experience ever, cancelled sale when we were ready to exchange contracts. Their solicitors refused to reply to my solicitors at the very end of the process. No consideration for people, my daughter was due to move schools when the deal was cancelled very late in the process. Completely waste of time, with lives disrupted and with significant financial impact. This people is not serious. In the end I am very happy the deal did not go ahead, so thank you Hopkins Homes for all the mess you created. Not now, not ever to buy a house from you.
Thank you for your feedback. We are sorry that your experience fell short of expectations. We are aware that our team has already spoken to you regarding the situation.
5/5
TrustpilotHopkins Homes - Church View Bramford
My partner and I are currently in the process of purchasing our first home and now just a week away from completion! We chose a Hopkins Home property and we have been highly impressed with the detail and dedication on getting our home to the best possible standard. Having Kim as our point of contact has been amazing, she's has always given us time to answer any questions that we have had and helped us to make this process as smoothly as possible.
Thank you for your wonderful review. We’re delighted to hear your first-home journey has been so positive and that Kim has supported you every step of the way. We appreciate your recommendation and look forward to welcoming you into your new home.
5/5
TrustpilotHopkins Homes Stowmarket
I visited 4 Hopkins Homes sites in search of my perfect property. I eventually managed to secure a new home in Stowmarket. Carolyn was super helpful and was always able to give me responses about the home. I was given all the information that I needed and any additional information that I asked was provided to me.
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Carolyn. Enjoy your new home in Stowmarket.
5/5
TrustpilotChurch View Bramford
My partner and I have recently purchased in church view Bramford and we are highly impressed by the quality of their homes and incredibly helpful team.
We’re delighted to hear you’re settling in at Church View and that Kim was able to support you throughout your first home-buying journey. We truly appreciate your recommendation and wish you every happiness in your new home.
5/5
TrustpilotWe have just purchased a new home…
We have just purchased a new home through Hopkins Homes and the entire process has been completely faultless. The team were professional, friendly, and genuinely caring throughout.
Thank you for recommending Hopkins Homes. We wish you every happiness in your new home.
5/5
TrustpilotI highly recommend Hopkins Homes
I highly recommend Hopkins Homes. The product quality is outstanding and I have been impressed with their professionalism and customer service, especially Lacie Hay, who took the time to answer any questions I had and created a calm ambience during a highly stressful time.
We’re so pleased you’re impressed with your new home and the service you received from Lacie and the team. Thank you for recommending Hopkins Homes.
5/5
TrustpilotHigh quality homes
I was impressed by the quality of the buildings and the high standard of fittings off the development in Church View Bramford. Kim was especially helpful and knowledgable.
We’re delighted you were impressed with our development at Church View and that Kim made your experience a positive one. Many thanks for sharing your experience.
5/5
TrustpilotGreat team!
What can I say, Lacie and Kiera at Kingsfleet have been amazing at helping me to reserve my beautiful new home!
Thank you for your wonderful feedback. Lacie and Kiera loved helping you find your new home, many congratulations.
5/5
TrustpilotCharlotte and Jo have been very helpful…
Charlotte and Jo have been very helpful and caring throughout the entire process of buying our home. They answered all our queries and have been accommodating.
Thank you for taking the time to share your experience. Charlotte and Jo will be so pleased to know their efforts made a difference. We wish you all the best in your new home.
5/5
TrustpilotChurch view bramford
Hopkins homes are a 5 star company. From my first visit to the sales centre to completion day and ongoing with the aftercare I cannot fault their customer service and the quality of their homes. A particular mention for Kim the Hopkins sales agent who oversaw the whole process. This is the third time I have bought a new build the first time with HH. You are in safe hands with Kim. She really wants to ensure the home is the right one for you. No sales patter but pure love for her job. If he a fourth time to buy a new build its HH for me. Finally after you have moved in along comes georgie to look after your snagging needs and support. A lovely and approachable person where any problem is dealt with in a courteous manner. Thank you Kim georgie and the whole site crew you are fantastic. Kind regards Andrew ling
Thank you so much, Andrew, for your wonderful review and for taking the time to share your experience. We’re delighted to hear that your journey with Hopkins Homes has been so positive from start to finish. We truly appreciate your trust in us and are so pleased to know that you’d choose Hopkins Homes again in the future. Wishing you many happy years in your new home.
5/5
GoogleValue for money. Big houses, Tesco and schools at walking distance. Coop planned in the estate, building is ready. Decent construction quality.
5/5
TrustpilotA House Purchase with the whole purchase and after care fully explained…
Rachel was exceptional from the very first moment my wife and me met. An understanding of our requirements when looking to purchase a new property. She was very professional in her approach but also empathetic to our requirements in our property. She explained to us in a sensible and easy way the Hopkins Homes approach to buying property. Having bought new homes on several previous occasions where we often had to return for explanation of terms and conditions certainly not the case with Rachel . We would certainly recommend her and Hopkins Homes . Thank you for all your care.
Thank you for your kind words. We're thrilled to hear that Rachel made such a positive impression and guided you through the process with clarity and care. Your recommendation means a lot to us, we’re so pleased to have been part of your home-buying journey.
5/5
TrustpilotFIRST CLASS SERVICE from Rachel at Hopkins BSE
We have looked at many new housing developments over the last 6 months and without a doubt the friendly and professional service we received from Rachel at Hopkins BSE over the last couple of weeks has stood out as being EXCEPTIONAL ! Well done Rachel and a huge THANK YOU for all your time and care …. We really do appreciate your smiling face and all your help over the last couple of weeks . We are so thrilled to have put down a reservation fee on a plot to be our new home and we feel confident with you holding our hand we will have a smooth journey over the coming months . Thank you from Bridget & Baz x
We’re absolutely delighted to hear that your experience with Rachel stood out as exceptional - we will make sure to pass on your feedback. Welcome to the Hopkins family - we look forward to supporting you during your new home journey.
5/5
TrustpilotGood experience in reserving the…
Good experience in reserving the property.
Thank you for sharing your experience with Hopkins Homes.
5/5
TrustpilotI moved into my home in 2018…I just…
I moved into my home in 2018…I just broke a tile in my kitchen. I emailed Hopkins and within 24 hours Lauren had messaged with the style/type of tiles that were in my home as well as all other tiles around the house ‘just in case!’ Thank you for your help!
We're thrilled to hear that Lauren was able to assist you so quickly and thoroughly. It's always our goal to provide helpful, timely service - whether it's the day you move in or years down the line. We'll be sure to pass along your thanks to Lauren. If you need anything else, don’t hesitate to reach out.
5/5
TrustpilotAndy & Neil - Fantastic at their job!
Andy & Neil are by far the best contractors we have had in our home from Hopkins. They are polite, professional, knowledgeable and just all around lovely people who are excellent at what they do.
5/5
TrustpilotExcellent service
I received excellent service, initially from the member of staff in the office, who took my call and arranged for a member of the maintenance team to visit me within a few minutes. He arrived and resolved the problem without any issues. This is the best service I have received in a long time.
We're delighted to hear that our Customer Services team was able to resolve your concerns promptly and efficiently. It's great to know we made a positive impression, and we truly appreciate you taking the time to share your experience.
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Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.
The seven Hopkins Homes offices, by town:
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