Hopkins Homes estate agents in Thetford, Swanton Morley, Colchester and 3 more

★★★★★ 1/5

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Think Carefully Before Buying a Hopkins Homes Property

Potential buyers, do your research before purchasing a Hopkins Homes property. My experience has involved ongoing defects, repeated unsuccessful repair attempts, poor communication, and unresolved complaints that have dragged on for months. Make sure you understand the aftercare and complaints process before committing to a purchase.

Claire · 5 June 2026 · Hopkins Homes Colchester (Chitts Hill)

★★★★★ 5/5

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Church View BramfordI

I have recently moved into my Beautiful new Hopkins home at Church View Bramford. From meeting the lovely Kim who guided me through the buying process keeping me updated and who was always on hand giving good advice throughout, to moving in day, having my handover with Andy who showed me how to use everything, and who went above and beyond to make sure the house was perfect. Thank you Hopkins I love my forever home

Tracie · 15 May 2026 · Hopkins Homes Thetford

★★★★★ 1/5

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Misrepresented by sales and left with a design flaw

We purchased our new Hopkins Home based on clear verbal assurances from the sales representative, Daisy, that our garden would be a flat, usable space comparable to the show home. As we are not professional landscapers or civil engineers, we trusted the expertise and "premium" reputation of Hopkins Homes to deliver what was described. Since moving in, we have discovered the garden is a steeply sloped "landscaping nightmare" that is physically impossible to level due to fundamental design conflicts created by the developer: 1. Damp Risks: We cannot raise the levels without breaching the neighbor’s garage damp proof course. 2. Structural Failure: We cannot lower the levels because the boundary gravel boards have been installed with insufficient depth, meaning the neighbor's land would collapse. We were unable to inspect this during the official home demonstration because the Site Manager did not have the keys to the rear doors, a significant oversight that prevented us from raising concerns before completion. Despite their own contractors admitting on-site that the levels are "completely off," Hopkins' head office has responded with a "fob-off" email, hiding behind technical drawings that were never explained to us as laypeople. We were sold a level plot but delivered a significant financial and structural liability. We expected much more transparency and integrity from a developer of this size.

Tom · 13 May 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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I recently purchased a property at The…

I recently purchased a property at The Elms, Woolpit and couldn’t be happier - The attention to detail and service for site, Ben & Georgie as well as assistance from Customer Services, Samantha, Lauren, Olivia, and others has been nothing but amazing - Hopefully they keep it up🤩

Mr · 11 May 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Unexpected Help

We were buying a 2nd hand Hopkins Home from a vendor who was buying a new Hopkins Home - we had a few problems relating to our sale and the help we got from Hopkins Homes was superb even though we weren’t buying from them ! In particular Katherine Grant was an absolute star, with her knowledge and contacts we were able to keep our chain intact and complete our move, which at times looked destined to fail. Since moving into our 5 year old Hopkins Hones the local sales office team have been extremely helpful regarding our house specifications etc so I have nothing but good things to say about them and our house ! If only all new homes teams were like Hopkins Homes moving house would be a lot easier

Peter · 27 April 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Amazing service

It was great using Hopkin homes. Jason was really helpful throughout the whole process, showing me around the property and always responding to any of my questions. Amazing support, very helpful and friendly people who helped me through everything.

Bex · 7 April 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Always helpful and available.

I was delighted to complete on the purchase of a property within the Elms Development. The good feeling started immediately in the Showhouse where Jason’s friendly, helpful and professional approach was a major element in deciding to select a Hopkins house. Through out the whole process, unexpectedly delayed through international funds being temperately withheld, Jason provided a calming proficient and confident support. His entire friendly, knowledgeable and professional approach was a major factor in my decisions to purchase the Elms property.

Ron · 6 April 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Matt @ Loddon Rise

I’m in the process of buying a house on the Loddon Rise site. Matt has been great. As a first time buyer it’s all new and overwhelming but Matt makes sure to keep me updated and is always happy to help if I have any questions. Very happy with my Hopkins’s experience so far.

JEM · 31 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Great experience with the Church View

Great experience with the Church View development. The developer delivered a high-quality home with excellent attention to detail. Kim, the sales agent, was friendly, professional, and always helpful throughout the process. Andy, the site manager, was also fantastic, very attentive and quick to resolve any issues. Overall, a smooth and positive experience. Would definitely recommend.

Ramona · 31 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Church Farms, Drayton

We purchased our home in Church Farms from outside of Norfolk. Lacie’s communication & follow up left us feeling really good about the whole process of buying the house, despite not being able to visit in person easily. She was professional & thorough during the whole purchase process. Since owning the house, Lacie has continued to be a source of support and the after sales care was not something we expected. Jamie on Site has displayed similar qualities & validated our decision to buy a Hopkins Home.

Steve · 29 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Rating only, no written review.

Graham · 19 March 2026 · Hopkins Homes Thetford

★★★★★ 1/5

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They promise a dream and fit a shambles

I would strongly advise anyone considering a property from Hopkin Homes to think twice. My experience has been incredibly disappointing from start to finish, with a level of workmanship and customer care that falls far below expectations. The property was handed over in a poor state, with multiple serious defects. Internal doors were split, there were leaks present, and the kitchen floor has already failed. The finishing throughout the house is substandard, with mastic carelessly smeared in visible areas rather than properly applied. It feels rushed and poorly executed. Even more concerning is that the original plans were not followed. A key feature, underfloor heating controls, was simply not installed, leaving us without functionality we were expecting and had planned for. The snagging process has been equally frustrating. The house has repeatedly been left in a mess after visits, with tradespeople failing to turn up as scheduled. On multiple occasions, they have left without notice and refused to complete outstanding works, dragging the process out unnecessarily and causing ongoing inconvenience. Overall, the experience has been stressful and unacceptable. The lack of attention to detail, poor communication, and unwillingness to properly resolve issues has completely undermined confidence in Hopkin Homes. I would not recommend them based on this experience. I wish I could attach photos so people could see the state they class a five star finish *UPDATE* Agreed three straight weeks for remedial works to be carried out. Our property has been damaged in numerous areas during this, half the work isn’t completed as they ran out of time and the other half still isn’t up to standard. We also now have flooring starting to fail in another room.

Mr · 18 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Customer Service that Care

I purchased a property back in 2020 and the sales and customer services team were great. However, the reason for this review is that i contacted their customer services team a few days ago to ask if they had records of the tiles used in the property. I didn't expect much as its not as though they are gaining anything from taking time to deal with an old customer but Max was incredibly helpful and sent me the details of all the finishes for the house. Taking care of previous customers shows the culture of the business and really grateful to have support years after the initial purchase. Thank you, I can now add some tiles that match instead of re-tiling the whole bathroom!

Tom · 13 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Great customer service

I recently contacted customer services about a 'snagging' job and they were very polite and helpful, they liaised with the contractor and the job was completed to a very high standard within 4 days which is fantastic service!

Mark · 6 March 2026 · Hopkins Homes Down Field

★★★★★ 5/5

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Couldn’t be happier with my new Hopkins Home

I’m absolutely thrilled with my new Hopkins Home. The build quality is exceptional, and I’ve been really impressed with the overall finish and attention to detail. Jason and the whole site team have been incredibly helpful throughout my purchase. As a first time buyer it can feel quite scary, but they put me at ease from the start and made me feel confident at every stage. A special thank you to the Site Manager and Assistant Site Manager for their support during the home demonstration. They answered all my questions patiently and clearly, and it was reassuring to be offered ongoing help going forward, too. I genuinely feel like I’m in safe hands, and I’m so happy with my new home. Thank you Jason, Ben, Lukas and the whole Hopkins Homes team!

Annie · 4 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Whole process was made easy.

I looked at house all around St Neots but picked Alconbury Weald as I liked the development. I looked at house from several of the House Builders on the development but decided to go with Hopkins as were very helpful and clearly answered all my questions. They were happy to speak to me at any time and allowed me to make several visits to the house I picked so I could record the build, very useful to see were all the pipes and wiring went. The final hand over was comprehensive and quick.

Aubrey · 1 March 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Hopkins Homes: Interesting house designs and competitive prices. Abbots Vale, Bury St Edmunds: Caroline: a credit to Hopkins Homes.

Caroline, a sales executive at Abbots Vale in Bury St Edmunds is really helpful and informative. I visited today and Caroline gave ma a very thorough overview of the development. She also gave me a tour of 3 house designs. A credit to Hopkins Homes and a great customer service. Thank you.

Maggie · 1 March 2026 · Hopkins Homes Thetford

★★★★★ 4/5

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Lacie was most helpful and explained…

Lacie was most helpful and explained everything thoroughly.

Mr · 28 February 2026 · Hopkins Homes Thetford

★★★★★ 3/5

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Unfair Treatment - turn back on what was agreed

Our experience started very well thanks to Jenna, who was always supportive and clear. Since November, we had been reassured multiple times that completion would be around mid March.

Mr · 22 February 2026 · Hopkins Homes Thetford

★★★★★ 1/5

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Poor build quality - not recommended.

We moved in 2023 into townhouse built by HH according to plan.

V · 18 February 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Church farm

Great service throughout the purchase of our property with Grace.

Paul · 3 February 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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A customer-focussed process towards home ownership.

Nothing has been too much trouble for the on-site Sales Manager in terms of conducting viewings on the development, explaining timings and choices of finishes, and guiding me through the plethora of information which is provided once one has reserved a property. I have been impressed by the build quality I have seen so far and by the extent of the inspection visits which I am told will take place before completion and hand-over. The development itself is well laid out, not cramped nor crowded, and well furnished with green spaces. I look forward to taking possession of my new home in a few months' time. Everything so far has been customer-focussed.

Nick · 1 February 2026 · Hopkins Homes Thetford

★★★★★ 5/5

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Church Farm Drayton

We moved into our home in September 2025 and have been very happy!

Abbie · 20 January 2026 · Hopkins Homes Colchester (Chitts Hill)

★★★★★ 4/5

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The Elms Woolpit

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton has been outstanding dealing with our numerous queries. He is an excellent representative of the Hopkins Company. Thank you Jason so sorry our purchase fell through.

Derek · 5 January 2026 · Hopkins Homes Colchester (Chitts Hill)