Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI highly recommend the services of Hockeys Estate Agents, they a very responsive and professional team with excellent local knowledge. Our property had previously been on the market for 8 months with 1 viewing, we listed with Hockeys and had 7 viewings and an offer accepted in just over a week (just wish I had of chosen them sooner and not gone for the cheap option). I honestly couldn't fault the services they provided, and my queries were always responded to by phone or email within a matter of hours. Thank you Hockeys!
Tommy · 13 October 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleHarriet got us on the market quickly , Ben got us multiple viewing an it sold quickly, Ellis rang the solicitor and buyers so the deal closed as agreed. Forget the stereotypes of estate agents... this team is very professional organise and work together - Strongly Recommend
Philip · 6 October 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleI would highly recommend using Hockeys at Willingham. Very easy to work with, Ellis was very accommodating to our needs and my many messages lol
Derry · 2 October 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleWe have recently purchased a house through Hockeys and have been incredibly impressed. Despite being part of a long chain, and the process being significantly delayed due to the pandemic, their brilliant customer service was unwavering. Ben has been fantastic and we have already recommended Hockeys to a number of people - by far the best estate agent we have dealt with in the last year (and that is a lot!)!
Natalie · 1 October 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleEllis has been very quick to respond to my queries and has sorted everything out that we've requested. It's made the buying process a lot easier and I would definitely use them again.
Dominic · 30 September 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleEllis has been very quick to respond to my queries and has sorted everything out that we've requested. It's made the buying process a lot easier and I would definitely use them again.
Dominic · 9 September 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleLiam and Jeremy have been great throughout this stressful time. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Clare · 25 August 2020 · Hockeys Estate Agents Cambridge
Agent replied · 10 January 2024
Claire, thank you for your kind review! Thank you for letting us sell your lovely home, we are pleased we managed to get you moved.
Enjoy your new home.
★★★★★ 5/5
GoogleHockeys were professional, thorough and understanding during the sale of my property especially with the uncertainty and complications of the Covid-19 pandemic. Communication was excellent during this most difficult time of lockdown. They secured the sale with minimum fuss. Thanks especially to Ben for all your help, understanding and professionalism.
Andrew · 21 August 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleExcellent service from Harriet, Ellis and the team, always keeping us up to date with everything, all through lockdown, maintaining a friendly and professional manner from start to finish. Highly recommended, easily the best estate agents in the cambridge area.
Tous · 11 August 2020 · Hockeys Estate Agents Cambridge
★★★★★ 1/5
GoogleTerrible!
Franco · 17 July 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleRating only, no written review.
Plamen · 10 July 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleExcellent Service, very understanding and accommodating of our personal situation and massively patient with a very difficult buyer! Thank you!
E · 24 June 2020 · Hockeys Estate Agents Cambridge
★★★★★ 1/5
GoogleAs per the 1 star comment below, we are indeed the family from Essex who bought the property, despite the useless estate agents that we're supposedly managing the sale.
They were 'too busy' to arrange a viewing for us, even though we pleaded with them to help us out as we were making the 4hr round trip to view a different property. They actually told us just to drive past to see if we liked it and to come back another time if we liked the area!
The week later the owner eventually held the viewing and was so pleased he did.
We told him immediately how badly we'd been treated as buyers and from that point onwards we actually exchanged numbers and pretty much completed the details of the sale and exchange without Hockey's.
When they did get involved again for a second viewing (the owner was away) we were met by Ellis who knew absolutely nothing about the property or the area and was unable to answer an questions that we had. He did however, concern himself greatly about our finances, even though we had informed him of our position several times and also had to refused their persistence of using someone of theirs to work out our finances. We eventually gave him the details of our broker just to get them off our back.
The very next morning after the 2nd viewing, and the said 4hr journey, we had a call from Hockey's asking us to 'pop in' with our ID for the sale! Absolutely useless.
At this point I really lost my temper and explained that we'd literally been with them the day before, so why hadn't they asked us for it then?! We had it on us but they were clearly more concerned about our finances still.
I complained to the partner about their poor attitude and shocking service and told her that I was really glad I wasn't the one paying them! I actually felt sorry for the owner who eventually had to pay them for their awful and pitiful attempt at selling his house.
In fact, I hope they refund him as they were the worst estate agents I've ever come across and refused any contact from them from that very moment.
As for hearing that we were described as 'unsuitable buyers', that explains it all really. Judgemental. Rude. Arrogant.
I'm absolutely fuming and expect a full apology for the way we've been treated. If I could give them less than a 1* I would.
In a nut shell, if you want to sell your house for the price you want, don't use Hockey's. If you want viewings, don't use them.
If you want them to harass your potential buyers and solicitors and pay them for the privilege, then on your heads be it.
Hell would freeze over before I'd use this estate agents!
Paula · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Thank you for taking the time to leave a review, although we are disappointed to read the content.
Unfortunately, when you contacted us to arrange the appointment at short notice our diary was already fully booked and the vendor wasn’t available, we offered to meet you any time after this, including the weekend after. It is in both our clients and our interests to accommodate viewings whenever possible, but this is always subject to availability.
We will always try to provide as much information as possible regarding the property and area, I am sorry that you felt the negotiator who carried out the viewing wasn’t knowledgeable.
We are duty bound to financially substantiate all offers and have to comply with anti-money laundering legislation by holding certified copies of identification for all vendors and purchasers. While I agree that we could have obtained this from you at the viewing, we requested copies from your solicitor so you were not inconvenienced.
At the point you made us aware that you were unhappy with the service, we followed your request and contacted your estate agent and solicitors, in order to update our client.
I am sorry to learn that you have not found the service acceptable as we strive to offer excellent customer service, please accept my apologies that you have not found this to be the case.
Harriet Harvey, Branch Partner.
★★★★★ 5/5
GoogleI cannot recommend Hockeys highly enough. We have recently used them to both buy and sell a property and the personal service given by Harriet and the team has been nothing short of excellent throughout.
A professional yet pragmatic approach ensures that they understand all of the barriers and the stresses that buying and selling property can entail and Harriet has been understanding of these and has ensured that we have been kept up to date at every stage.
Simon · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Hello Simon, thank you for your great review, it is vey pleasing to read. Thank you for your business.
★★★★★ 1/5
GoogleReally disappointed with Hockeys.
The first meeting was great, and they assured us that they could get a certain price for our property "if it needs to sell immediately". We put it on at their suggested price that was a bit higher than that. We went with them largely because of google reviews.
There were no viewings in the first two weeks, so we reduced the price. I don't blame Hockeys for having no viewings, but the final sale price, several months later, was lower than the "if it needs to sell immediately" price. It felt like they had aimed high to get our business and then got us to reduce the price.
We had intermittent communication from Hockeys. In the first two months, I contacted them an average of about once a fortnight. They always got back to me, but there was only one occasion in those two months when they contacted me independently of my contact with them - this was typical of the overly-relaxed attitude.
At one point I asked Hockeys for their professional opinion on whether reducing the price further or becoming 'end of chain' would be best to enhance the chance of a sale because we couldn't do both. Their answer was "do both". Even when I queried this, explicitly saying we can't do both, it took their third answer to get one that I considered reasonable.
In the end, they accompanied only one viewing of those we had. They were always 'already booked up'.
When we sold I'd given them notice - it appeared they put a little more effort in at that point - though a large part of that was putting pressure on me not to move estate agents "it won't sell better with any particular agent" was revealing - they don't even think they add value.
The final straw was when a family from Essex wanted to view, Hockeys put them off! They told me that they weren't realistic buyers, that they would be commuting too far and that we shouldn't hold out hope. This same family drove up the week after to view (I had to do the viewing, as was pretty standard) the house - a 4 hour journey for them. The family were scathing of Hockeys attitude to them, and really upset with how they had been talked to and spoken to. They said they nearly didn't bother.
The worst thing is this family actually bought the house. They then refused to deal with Hockeys. They actually begged me not to make them collect the key from Hockeys, so bad had been their experience. Hockeys actually put off the people that bought the house.
I can genuinely say that we sold the house despite our estate agents, not because of them.
When we had agreed a chain, Hockeys appeared eager to get information from me a lot. They really wanted their money. Any information they told me I already knew from my solicitors.
I am surprised by the 'service' we got, and am bitter about it. I note that the reviews on here are very positive and hopefully you got a better service than us. For us, we will never use them again, and if we are ever back in the market we will think twice before viewing a house marketed by them.
Stuart · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Stuart
As discussed in our email conversation I am very disappointed to learn that you have not been happy with our service, it certainly seems to have fallen short of the standard we normally expect to deliver.
I will look into the points raised and I will come back to you with my findings, I hope my response will shed some light on your comments.
Thank you for your feedback, it is appreciated.
Jeremy Trott, Director
★★★★★ 5/5
GoogleMany thanks to Harriet and the team at Hockeys in Willingham.
It is not often that the services of an Estate Agent are required.
Hockeys came highly recommended . It was an easy choice. We were not disappointed.
Very professional - their communication was excellent, always approachable and they kept us up to date with viewings and feedback.
Harriet in particular kept her finger on the pulse throughout.
A great result. We would not hesitate to recommend them.
David · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Hello David, it is really encouraging to hear that a client who has been recommended to us is just as pleased with the service and is in turn recommending us too! Thank you for your business.
★★★★★ 5/5
GoogleWe have had an excellent service with Hockeys in Willingham and in particular
the amazing support from Harriet Harvey. Harriet has been extremely proactive,
helpful and supportive throughout and we are so grateful to her for such professionalism. Our sale was taking a very long time and Harriet really
understood our frustration, by responding quickly and positively. Thank you so
much to Harriet and Hockeys, you've done a great job and helped us finally
move into our lovely family home!
Alison and Shane Harvey
Alison · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Hello Alison and Shane, it has been a pleasure dealing with you in the sale of your last two homes (and purchase of one) and on behalf of the team, thank you very much for your kinds words and your positive review. Best of luck in your new home.
★★★★★ 5/5
GoogleOur experience of using Hockeys in Willingham for the recent sale of our property has been fantastic! Ben Osborne in particular provided excellent customer service and was always on hand to answer any queries we had throughout the process. The marketing was robust & our house sold within little than 2 weeks!
A massive thank you to Ben & the team! We're very happy in our new home! Would HIGHLY recommend.
Tom & Ashley
Tom · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Hello Tom. We love to hear from happy customers, so thank you very much for your kind review. As an independent business it is really appreciated.
★★★★★ 5/5
GoogleWe had an excellent experience with Hockeys recently as they helped us to purchase our first home. Ben provided fantastic support throughout the process, from booking in viewings, assisting with communication between us and the sellers and also keeping us fully updated with progress higher up the chain following the acceptance of our offer.
We would fully recommend Hockeys to anyone looking to purchase a new home. They were flexible with viewings which suited our own schedule. Thank you to Ben and the team for all your help.
Liam · 24 June 2020 · Hockeys Estate Agents Cambridge
Agent replied
Hello Liam, what a lovely review to receive, thank you. On behalf of the team, we hope you are very happy in your new home.
★★★★★ 4/5
GoogleVery personal staff, quite efficient and very friendly. The houses on their books are very nice, and they were flexible with viewings to fit our schedule. Also very helpful with the end of the process and arranging things between us and the seller
Chloe · 19 June 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleHad a very good experience with Hockeys. We really liked their online system so that we could access our file online and see viewings, feedback and offers. They managed to sell our property for over the asking price in less than 2 weeks so you can’t really beat that! Thank you in particular to Ellis & Ben who supported us even during the Covid-19 pandemic in difficult circumstances. Highly recommend.
Charlotte · 19 June 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleRating only, no written review.
Rebecca · 10 June 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 7 June 2020 · Hockeys Estate Agents Cambridge
★★★★★ 5/5
GoogleHockey’s provided an exceptional service from start to finish and were responsive, professional, friendly and went above and beyond. Nothing was too much trouble and their communication was super. Thank you Harriet, Ben and all of the team.
Laragh · 2 June 2020 · Hockeys Estate Agents Cambridge
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
