Trusted Agent profile · Cambridgeshire
Verified
★★★★★
625 reviews across 2 offices and 4 platforms
Hockeys Estate Agents has two offices, in Cambridge and Willingham (Cambridgeshire). Together they have 625 reviews on four platforms, rated 4.8 out of 5 overall.
465
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
53
Reviews on View Agents
All 2 offices
26
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hockeys estate agents were great. We had a very long and drawn out process between selling, buying and a probate case on the property that we were buying. Both ...Read all 21 from sellers
I recently used Hockeys to buy my first home and couldn’t fault the service they provided. Jeremy arranged a second viewing on the property I bought at very ...Read all 10 from buyers
Hockeys Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookBest possible service ever - highly professional, really quick in responding, and very easy to deal with. We purchased our new property through Hockeys without any challenges whatsoever. Everything went very smoothly, and thanks to Philip Dickinson we even managed to hit the deadline for stamp duty holidays. My wife and I would give 10 stars, if the system let us.
5/5
GoogleThey are professional and responsive in dealing with queries.PositiveResponsiveness
5/5
GoogleI had booked 2 viewings via Hockeys recently. There is always someone on the phone to reach to.PositiveResponsiveness, Professionalism
5/5
GoogleIf you want an honest, independent, local estate agent that has your best interest as a client at heart, give Jeremy and his team a go.PositiveQuality, Professionalism
5/5
GoogleCouldn't rate Hockeys and Philip any better! Amazing friendly team and great communication. Best in Canbridge that's for sure. Thanks team, you rock! Mr and Mrs Martin.PositiveProfessionalism
5/5
GoogleHockeys is a good, quality estate agent. They were very responsive and were very helpful in getting the exchange done in time. Niall was always polite, courteous and helpful.PositiveResponsiveness, Professionalism
5/5
GoogleWe chose Hockey's for their strong knowledge of the local area, we were not disappointed. Liam was absolutely fantastic from start to finish! We couldn't have been happier with his commitment and support.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHockeys is a lovely agent to work with. The staff are so polite, friendly, efficient, professional and supportive. I thoroughly recommend them. They updated me throughout the purchase, responded immediately to emails, and worked tirelessly to the last to get me to completion.PositiveProfessionalism
4/5
GoogleHelpful and friendly throughout both our sale and purchase process. It was great to be kept up to date regularly as well as going above and beyond when things got tricky!
5/5
GoogleThe professionalism shown by the Hockeys, Willingham team was second to none especially Ellis. They made the whole process of selling our house stress free, always available to answer our questions and guide us through the whole process. We will definitely use their services again and we are very grateful for making our move happen in record time.
4/5
GoogleAs a buyer, I appreciated the way Hockeys handled the sale: at all times they were clear and prompt in communication, accurate and polite. No complaints!
5/5
GoogleRating only, no written review.
5/5
GoogleI highly recommend the services of Hockeys Estate Agents, they a very responsive and professional team with excellent local knowledge. Our property had previously been on the market for 8 months with 1 viewing, we listed with Hockeys and had 7 viewings and an offer accepted in just over a week (just wish I had of chosen them sooner and not gone for the cheap option). I honestly couldn't fault the services they provided, and my queries were always responded to by phone or email within a matter of hours. Thank you Hockeys!
5/5
GoogleVery pleased with my recent house purchase through Hockeys. No problems and would happily use again!PositiveProfessionalism
5/5
GoogleBought my first home through Hockeys and they were very helpful every step of the way, even taking the time to explain the more technical points to me, as I was extremely clueless!PositiveResponsiveness, Professionalism
5/5
GoogleThank you to Hockeys for handling the sale of my house. It sold very quickly and the sale was handled professionally and efficiently. Great communication and response.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally happy with Hockeys whole service, they were prompt to reply to any queries, quick at marketing my property and getting viewings, and worked very hard to get through lots of complications along the chain. Would recommend.PositiveQuality, Professionalism
1/5
GoogleThe experience we've had with this estate agent is the worst I've experienced so far. I don't usually leave reviews even when having bad experiences but this one deserves it. We've arrived at a viewing for a house sale a few minutes before our time slot and waited for the agent to arrive to show us around. The agent was late to the viewing, and gave a poor excuse "it's one of those mornings". We thought ok, it happens. Ouside the property there was another lady who said she'd viewed the property before and forgot her sunglasses so she was there to pick them up. We thought ok, it'll be quick in/out for her. But it was far from it. Not only the estate agent let us both enter the property at the same time (while we're in the middle of a pandemic), the lady who was supposed to pick her glasses started going around the garden and the property and having a look at the property again. Then she started asking the estate agent questions about the property. We in the meantime went around the house on our own with no word from the estate agent because she was too busy talking to the other person. WE found the singlasses of that lady and told her to come pick them up from upstairs. She took her time and made sure to go around the bedrooms to have a look at, while talking to the estate agent who was supposed to show US around. It was clear the sunglasses was just a pretend to have a second viewing for the property during our time slot. The estate agent was more interested in talking to that lady than telling us anything about the property even though it was our viewing slot. Great way to sell a property. I have never experienced unprofessionalism to this extent and I hope no one else goes through somethig similar. This is not how you sell a house. We were left very disappointed by the experience.NegativeProfessionalism
5/5
GoogleWithout doubt the best service I have experienced from any business, ever! Jeremy, Harriet and Liam were so incredibly helpful every step of the way. We had considered going via an internet agent but SO glad we didn't. Hockeys will give you an honest appraisal of your property and know how the market is functioning to help ensure a speedy sale. They then chase and manage everything really well, with speedy communication that helps put your mind at rest during a very stressful time. Feeling very blessed by the team at Hockeys and wouldn't hesitate to use them again. I would also highly recommend Mike Orbell, who fought tooth and nail to get our mortgage through on time, and Karen and Ashley at Hayward Moon Conveyancers who were equally tenacious and communicative. A dream team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe saw a property with Hockey's and decided to buy, the all process took a long time do to covid, but along all process Liam was the best agent we could have, always giving updates, trying to speed things up, doing a good mediation between the vendor and us. He always help us with anything we needed, it was great, couldn't ask for better.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJohn, Niall and Liam, though we had to deal with awkward buyers' solicitors, you managed to sell our house. You were always there to talk to and reassure us, and give us the 'state of play'. All your hard work is really appreciated. I would have no hesitation in recommending you. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI thank Hockeys for Valuing, advertising and selling our property. Was very easy from start to finish and it was great that I could always get hold of somebody straight away whenever I had any questions or concerns. If I come to sell again I will choose Hockeys based on my positive experience.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe purchased our first home through Hockeys and they were incredible every step of the way. Jonathan went above and beyond in explaining the whole process to us, was always on the end of the phone if we had any questions or concerns and was incredibly proactive in chasing various solicitors. I have no doubt that whenever we choose to sell in the future, Hockeys will be our first port of call. Thanks again Jon!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleHad very very bad experience with this property agent. Staff not professional at all, not putting the actual offers, not available to speak to the customers when calling them, telling the customer noone is available in the office and not getting back to you on time when waited for 2 weeks or more after putting an offer.
Hello George, I am sorry to hear that you have not been satisfied with the service received from our Cambridge office. I can confirm that all offers received were put forward to our client, who decided to accept a best and final offer from another party. In regard to telephone calls, when we are receiving a high number of calls, the lines automatically divert to our receptionist who cannot access our diaries and isn't based in the branch, so will inform callers that the member of staff requested is out of the office by default. Please accept my apologies if you feel that your returned calls were not timely, I have addressed this with the team as this does fall short of what we expect. I am sorry that you were disappointed, but would like to thank you for your valuable feedback. Jeremy Trott Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cambridge has the most, with 572 reviews rated 4.7 out of 5, followed by Willingham with 134.
The two Hockeys Estate Agents offices, by town:
21 reviews from sellers, rated 4.7 out of 5 on average. For example, Christine wrote: "Hockeys estate agents were great. We had a very long and drawn out process between selling, buying and a probate case on the property that we were buying. Both ..."
10 reviews from buyers, rated 5.0 out of 5 on average. For example, Emma wrote: "I recently used Hockeys to buy my first home and couldn’t fault the service they provided. Jeremy arranged a second viewing on the property I bought at very ..."
