Trusted Agent profile
★★★★★
1,723 reviews across 5 offices and 2 platforms
Hill Residential Limited has five offices, in Hardwick, Stevenage, Rickmansworth, Cambridge and Hounslow. Together they have 1,723 reviews on two platforms, rated 4.9 out of 5 overall.
Hill Residential Limited's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery good attitude and service from Raalf Fallaha
We were assisted by Raalf Fallaha for the defeats for our house. He is a very punctual, helpful and polite handyman that went beyond the service that we reported to Hill. Highly appreciated with his service.
Hello Jennifer,Thank you for your review. We are happy to see you were pleased with Raalfs work.Many thanks,Hill Customer Service
5/5
TrustpilotRaalf Fallaha to the rescue
Raalf Fallaha was super with the job and more. Went beyond the assigned job and did an excellent touch up and fixes and even the mould in my bathroom which I’m forever grateful for for his time and all the advice he’s given. Thank you ever so much for such an amazing service/job.
Hello Luse,Thank you for taking the time to leave us a review. We are happy to see you were pleased with Raalfs work. We shall pass the message on.Many thanks,Hill Customer Service
5/5
TrustpilotGreat service from Hill
Very prompt and efficient service by Hill. Employee was friendly and helpful with his instructions. Thank you Michael Chapman
Hello chris, Thank you for taking the time to leave a review, we appreciate your feedback. Many thanks, Hill Customer Service
1/5
TrustpilotAbsolutely worst team I have ever come…
Absolutely worst team I have ever come across. So unprofessional and the quality of work is terrible. They have no eye for detail and their lack of communication is appalling. We have had a number of their team saying that they are the worst company. They push jobs around and not complete what needs to be done. They acknowledge there are issues and promise to fix it but then you are ghosted. Some of the individual staff are nice and they don’t have anything to do with it but their management is the worst. Our house has issues that they have acknowledged needs to be fixed however, they keep passing on to person to person and they don’t fix it. I would never recommend them.
Hello Lana, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team have been in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
5/5
TrustpilotTop Professional and Knowledgeable
Phil was knowledgeable and got straight to the job at hand, professional and explained exactly the issue and resolved in quick time. Highly recommend
5/5
TrustpilotServices provided by Graham and Michael…
Services provided by Graham and Michael Perry was professional and friendly. They fixed our roof window relatively quickly.
5/5
Trustpilot*5 star service from Alan Deadman
Rating only, no written review.
Hello Petar,We appreciate your 5* review. Many thanks,Hill Customer Service
5/5
TrustpilotGood
Kelvin was friendly, professional and fixed all the issues that he could.
Hello Abbie,We appreciate your 5* review. Many thanks,Hill Customer Service
5/5
TrustpilotBarry did a fantastic job.
Barry was very professional and helpful.
Hello Ravi,Thank you for your 5* review. Many thanks,Hill Customer Service
5/5
TrustpilotBarry is a star!
Barry was lovely and really went above and beyond. He fixed all the issues in our house and even some that weren’t on the list. Would 100% recommend.
5/5
TrustpilotAlan Deadman has been very helpful…
Alan Deadman has been very helpful today, he took his shoe's off before entering my flat, which showed immense respect, he fixed everything that needed to be done and explained the jobs to us keeping us updated, very friendly and professional.
Hello Karima,Thank you for your feedback, we appreciate it and Alan will be pleased to hear.Many thanks,Hill Customer Service
4/5
TrustpilotRaalf fallaha came in very polite and…
Raalf fallaha came in very polite and professional. He done his job very well and found the problem leak
5/5
TrustpilotDormer Drive Barry excellent
4 months after the job was raised Barry arrived to start the work. Barry was excellent. He was polite professional and completed all the tasks quickly and to a high standard. The hill call centre and the arrangement of the jobs and appointments were awful with extremely poor Customer service.
5/5
TrustpilotAlan Deadman was extremely politely
Alan Deadman was extremely politely, he came on time and got all the repairs done nice and swiftly.
5/5
TrustpilotMike carried out the remedial work in a…
Mike carried out the remedial work in a professional manner and also went the extra mile
5/5
TrustpilotI recently had a major repair on my…
I recently had a major repair on my home. It was expertly managed and the work completed by Andy Delaforce and Phil Way. They work together seamlessly, with such a happy and self assured way I was filled with confidence that they would get the job done with great success. They were courteous throughout the 3 day project and very respectful of my home and did everything to tidy up after themselves every day. The job seemed to go very well, even through very challenging wet weather, they got it done with a smile on there face. Also shout out to the customer service team at Hill, I was very happy with the entire experience with Hill. Many thanks 😊
Hello Colin,Thank you for your positive feedback. We are glad Andy, Phil & the Customer Service team were all able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotNice guy
Nice guy, good work
Hello Jim,Thank you for your review.Many thanks,Hill Customer Service
5/5
TrustpilotA thumbs up to Simon Cowdrey
Today we were served by Simon Cowdrey. He was absolutely amazing and solved everything nicely and efficiently including curtains, door handles and washing machine! We absolutely would recommend!
Hello Chi,Thank you for your review.Many thanks,Hill Customer Service
5/5
TrustpilotThe review is specially for Ben Aken…
The review is specially for Ben Aken who came through on an emergency call to assist with a front door lock. He was extremely courteous and helpful. I wish that all my other interactions with Hill could be as smooth. Unfortunately this is not the case. We have been waiting for a month to get our snag list resolved. I wish more people at Hill were like Ben
5/5
TrustpilotAlan Deadman efficiently addressed a…
Alan Deadman efficiently addressed a ceiling leak, exhibiting exceptional proficiency. His amicable demeanor and proactive approach were noteworthy, demonstrating a keen consideration of diverse options to resolve the issue. Very pleased.
4/5
TrustpilotMicheal Chapman
Remedial work, fixing nail pops & skirting board decor caulk.
Hello Christopher,Thank you for your feedback, we appreciate it.Many thanks,Hill Customer Service
5/5
TrustpilotVery good service from Michael Chapman
Rating only, no written review.
Hello Tim,Thank you for your review.Many thanks,Hill Customer Service
5/5
TrustpilotRaalf fallaha wast great.
Raalf fallaha was very polite, communicated well, went above and beyond what was expected of him, fixed everything and more, was exceptionally clean, tidy and considerate and arrived promptly and was very fast and efficient too. Would happily have him come out to do work again.
Hello Mia,Thank you for your positive review. It's great that Raalf has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotGreat workmanship by Bradley
The work was done in October 2022 but I can't put more than a year back; however I don't want this review to be missed just because I forgot to write about it: Bradley and his colleague did a fantastic job replacing part of the kitchen worktop when it was found to have a defect. Work required was complex and sensitive but he managed to put everything right and at some level better than it was before. Hill should be proud to have people like him.
Hello Thanassis,Thank you for your positive review. We appreciate your feedback regarding Bradley's work and that he has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
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Hardwick has the most, with 1,516 reviews rated 4.9 out of 5, followed by Stevenage with 1,509.
The five Hill Residential Limited offices, by town:
