Trusted Agent profile · Greater London and London
Verified
★★★★★
406 reviews across 6 offices and 3 platforms
Henry Wiltshire International has six offices, in Canary Wharf, Hayes, Royal Docks, Manchester, Bow and Nine Elms (Greater London and London). Together they have 406 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I recently had my Apartment sold at Canary Wharf. I used a local Company, Henry Wiltshire, and I would like to compliment the Whole team for a great Job. I ...Read all 3 from sellers
We recently dealt with Adam Dockley in relation to the purchase of our flat in Arnhem Wharf in the Isle of Dogs. Throughout the whole process he was an absolute ...Read all 2 from buyers
As an international based property owner our agent, Fiona has been very helpful and resourceful in getting all the necessary details to us on time. She has been ...Read the review from landlords
I've been a tenant with other agents who have treated us like second class citizens. When we needed help to repair the broken fridge or help with a window that ...Read the review from tenants
Henry Wiltshire International's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBast letting agent I've ever had the pleasure of meeting. Munise was outstanding in every area, from the initial viewing to handing over the keys to my new apartment. And she still keeps in touch to make sure I have no issues and I can honestly say she really does care about her customers. She's kept to her words. Best letting agent in the UK hands down. 5 Star all the way if I could give 10 Stars I definitely would.
1/5
GoogleThis is the worst agency that I have ever seen. I cannot believe that how can people be that rude and bad manner.NegativeProfessionalism
I note that you have left this review under a pseudonym, as a business we pride ourselves on giving the highest level of customer service and this is reflected in our genuine 5 star reviews. If you are in fact a genuine customer and have had a poor experience, please do contact me on 02070019160 or kelly.highfield@henrywiltshire.com and I will do everything possible to resolve any issue you have. Thank you
5/5
GoogleThank you very much Kelly for all your help with renting my apartment in the landmark building E14. I highly recommend Henry Wiltshire. Great service and smooth process. Thanks a lot again.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThis is the worst real estate agency I've had to deal with. They are very unprofessional. Both moving in and moving out has been a nightmare with them. I would say avoid leasing through them! 1. Moving in was a nightmare. The house was not cleaned properly and we had to wait for 2 hours to get the keys to the property. The agents didn't share the signed contract with us on time. 2. The agent/landlord didn't inform us about cladding and construction work will be going on for next 10 months before we renewed our contract just before the work started. When we complained about the noise (it is impossible to work from home), they failed to resolve it cordially and instead gave us 2 months notice. Now we need to pay full rent, while we live in constant drilling/machine noise and also look for an alternate option. Update: 24/11/2021 I just got an email from the Director threatening to give us a bad reference. Instead of trying to solve this, they are asking us to remove our honest feedback. "You will probably require a reference from us when you leave for your next tenancy and I would not provide a poor reference based upon third party issues which were not within your control so I would hope that you would offer us the same regard and remove the poor review as it is unfair and inaccurate." The agent has not managed the property professionally.NegativeQuality, Professionalism, Value
Good Afternoon Saloni, I am sorry that you feel it is necessary to leave this poor review. I understand that you are disgruntled because of the current dispute you have with your landlord however we can only act upon our landlord's instructions. We have always responded to you promptly and dealt with any issues that you have raised. We take pride in providing the highest level of customer service and this is reflected in our 5 star reviews, I believe your issues are with the landlord rather than us but I am sorry that you are unhappy. Updated response to your points: 1) The landlord arranged the professional cleaning for the start of tenancy however when you requested further cleaning we arranged it for you. The tenancy agreement was provided to you for signature and signed in advance of the start date, I fail to see how that is not on time. 2. As explained to you previously, you were informed as soon as we were made aware of the work for the cladding issues. You requested a 45% reduction in rent and the landlord refused and asked us to serve notice for possession in accordance with the tenancy agreement. As I have explained, we are required to act upon the landlord's instructions. 3) The email I sent was not a threat that I would give a bad reference at all, on the contrary it was simply a request for you to offer us the same regard that we do you when providing references and ensure that they are accurate and fair. I understand your frustration however I believe that you are blaming us for your issues with the landlord.
5/5
GoogleDealing with Munise has been AMAZING. Communication has been great from the start to finish. Munise has truly been amazing in finding a property for me and she continues to be. She actually cares about the people she is helping rather than them just been being another number. Would definitely recommend her. Thank you for everything you have done for me Munise.PositiveResponsiveness, Professionalism
1/5
GoogleRigid and inflexible to full time workers. Will not recommend.
Thank you for your comment, the service we provided to all of our clients is extremely important to us however, I can see that you are not currently registered as a customer of Henry Wiltshire. Please feel free to contact me direct at marc.cox@henrywiltshire.com where I will be more than happy to assist you.
5/5
GoogleWould like to thank Mr. Marc Cox for helping us to get right property to rent and helping in process till moving in.PositiveResponsiveness, Professionalism
5/5
GoogleMarc Cox was professional and really knew his stuff ! I was very impressed from start to finish
5/5
GoogleA great team, always available for any issues/enquiries, happy to be with them for several years now.
5/5
GoogleI’ve had a fantastic experience with Munise both with securing and her attentiveness since moving into my new apartment. Very responsive to calls/messages and a genuinely nice person to deal with! Highly recommend them. Thank you to the team!
5/5
GoogleGreat service. I have just rented a property with Henry Wiltshire and I have been followed by Nuvin. He's been amazing throughout the process and always available to answer all our questions. When I saw the property he was the only estate agent that actually showed me around with interest and always with a smile, not rushing me around like others do. Very friendly and professional.
5/5
GoogleFantastic experience working with Munise on my new apartment. She was efficient, professional and helped me throughout the whole process. Well deserving of the 5 starts I have given. Thank you again.
5/5
GoogleMunise was excellent, very attentive to my needs for the flat and great at communication. Her replies were quick and she went above and beyond to help me secure my home! Couldn't have asked for a better agent.
5/5
GoogleI was pleased with how Henry Wiltshire handled the letting of my flat, which all worked out well.
5/5
GoogleReally great experience. They found our tenants within two weeks and managed the entire end-to-end process seamlessly.
5/5
GoogleAmazing service by Matthew Asplin. He was super helpful and was so responsive! He’s genuinely wanted to make the overall process easy for us and I would 100% recommend him!
5/5
GooglePositive: Professionalism, Quality, Responsiveness, Value Great company, set us up with a lovely flat near Westferry with everything taken care of. Shout out to Nuvin for all the help and support :)
1/5
GoogleRating only, no written review.
Good Afternoon, I have checked and you are not registered as a tenant, landlord, buyer or seller and we have no record of dealing with you as a customer so we are very surprised by your one star review with no explanation. I can only assume that you have made a mistake however if you have a genuine complaint please do not hesitate to contact me at canarywharf@henrywiltshire.com
1/5
GoogleRating only, no written review.
Mr Ho, I have checked and you are not registered as a tenant, landlord, buyer or seller and we have no record of dealing with you as a customer so we are very surprised by your one star review. Please contact us at canarywharf@henrywiltshire.com so that I can try to assist you or respond to any issue you may have had in dealing with us
5/5
GoogleRating only, no written review.
5/5
GoogleI’ve gotten the service of henry wiltshire at the Royal Wharf office during the rentingof my current property. Their manager and staff was very professional, friendly and kind. I really recommend to work with them for any enquiries of property services.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic experience dealing with Michael Heath and the team at Henry Wiltshire. Very responsive and with zero issues from first contact to getting the keys. The team has also been exceptionally helpful with maintenance requests.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 122 reviews rated 4.5 out of 5, followed by Hayes with 93.
The six Henry Wiltshire International offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Michael wrote: "I recently had my Apartment sold at Canary Wharf. I used a local Company, Henry Wiltshire, and I would like to compliment the Whole team for a great Job. I ..."
