Every review we hold for the Hayes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience with this real estate agency during the sale of my house. Jason was incredibly helpful throughout the entire proces professional, knowledgeable, and always available to answer any questions I had.
He made what could have been a stressful experience feel smooth and manageable, keeping me informed every step of the way. His advice and support were invaluable, and I truly felt that he had my best interests at heart from start to finish.
I highly recommend this agency, and especially Jason, to anyone looking to sell their home. Thank you again for all your hard work and dedication
Marcelina · 9 April 2026
★★★★★ 5/5
GoogleI recently rented a property through Henry Wiltshire, and my experience has been excellent from start to finish. Irsa and Jason were incredibly professional, friendly, and supportive throughout the entire process. They were always quick to respond to my questions, kept me updated at every step, and made the whole renting experience smooth and stress-free.
I truly appreciate their attention to detail and genuine care in ensuring everything went perfectly. I highly recommend Henry Wiltshire especially Irsa to anyone looking for a reliable and professional letting team!
VAIBHAV · 5 November 2025
★★★★★ 5/5
GoogleI recently moved to London and found my new home through Henry Wiltshire, all thanks to Irsa. She took care of everything from start to finish with incredible care, efficiency, and professionalism. What could have been a stressful process felt completely effortless because of her constant support and communication. Irsa’s kindness, patience, and genuine dedication truly stood out, I couldn’t have asked for a better person to guide me. She truly goes above and beyond for her clients! ❤️
Ramane · 5 November 2025
★★★★★ 5/5
GoogleI recently rented a house through Henry Wiltshire, and I had a fantastic experience thanks to Roda and Jason. They were incredibly helpful, calm, and genuinely kind throughout the whole process. They made everything smooth and stress-free, and I really appreciated their patience and professionalism. Highly recommend them if you’re looking for a great estate agent!
Saeed · 11 April 2025
★★★★★ 5/5
GoogleWe have just bought our first apartment with Henry Wiltshire, Hayes branch. I want to thank James for finding us this wonderful place and for all his help and guidance throughout the journey. Highly recommended.
Eren · 16 November 2025
★★★★★ 2/5
GoogleWorst experience ever! When I called a senior agent spoke so rude and said I can’t afford the property and didn’t even let us to view. He has 10 years of damn experience
Vaishnavi · 9 April 2026
Agent replied · 16 April 2026
We are sorry that you feel you had a poor experience, our team are required to request proof of funds/lending criteria in advance of some viewings due to specific requirements and EWS1 restrictions for certain developments. This is standard practice for most estate agents. The request certainly wasn’t meant to cause any offence. We wish you all the best in your property search.
★★★★★ 5/5
GoogleAgents there was really helpful, especially agent Khotol was excellent we had a great customer service!!
Mohammed · 9 April 2026
★★★★★ 5/5
GoogleGreat experience with the Henry Wiltshire Hayes team. They were professional, helpful, and kept me updated throughout the whole process. Everything was smooth and stress-free. Highly recommended!
Riya · 16 December 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jason from the Hayes branch as my estate agent, and I couldn't be happier with the experience. Jason's professionalism, knowledge, and dedication made the entire process smooth and stress-free. He went above and beyond to understand my needs and preferences, ensuring that he showed me properties that aligned perfectly with what I was looking for.
Jason's excellent communication skills kept me informed at every step of the journey, and he was always quick to respond to my questions and concerns. His attention to detail was impressive, and it was clear that he genuinely cared about finding the right home for me.
I highly recommend Jason to anyone in need of an estate agent in the Hayes area. His expertise and commitment to his clients make him a standout choice, and I wouldn't hesitate to work with him again in the future. Thank you, Jason, for your exceptional service!
Yousra · 30 September 2023
★★★★★ 5/5
GoogleIrsa was very polite and made sure I understood everything clearly, the best customer service I’ve received in a long time!
Nishant · 5 November 2025
★★★★★ 1/5
GoogleI had a very disappointing experience with this estate agency while trying to purchase a property. From the outset, the agent Mr Jasson I dealt with was unhelpful, dismissive, and frankly quite arrogant. Basic questions were met with …
Lucky · 16 October 2025
Agent replied · 16 April 2026
I can see from our records that you were provided with the opportunity for a viewing for the property that you were interested in, I understand that you later requested further information and were offered a further appointment to discuss. … More
★★★★★ 5/5
GoogleIrsa was fantastic during the property viewing. She was professional, friendly, and very helpful throughout. Really impressed with the service!
Rosie · 5 November 2025
★★★★★ 5/5
GoogleReally helpful, highly recommended. Jason was really helpful and helped me through the way, and the team was amazing and very professional
Maya · 16 October 2025
★★★★★ 5/5
TrustpilotIf i could rate above 5
If i could rate above 5, thats exactly what these guyz deserve! Never had a smooth onboarding and off boarding process in renting my entire time in the UK till I came across these guy, liked of kelly, simon & others are very responsive, kind and generally amazing people. Thank you for all for amazing service!
GOLD · 17 February 2026
★★★★★ 5/5
GoogleJust been on the phone regarding a rental with Jason. I’ve never experienced such professionalism, quality customer service from someone ever. He explained everything so well to me since I’m trying to move from Nottingham to London, so thank you Jason. I look forward to applying shortly.
Fatma · 13 December 2024
★★★★★ 5/5
TrustpilotOverall a balanced service
I’ve been renting my flat through Henry Wiltshire for about 7 years now and I’ve had a very good experience in general and great experience since Kelly engaging with me after an issue that caused me to complain. I have come to trust Kelly’s advice as she does tend to make me a better landlord. She keeps a balance between needs of the Tenant and Landlord which leads to a good relationship between the two.
Ali · 7 August 2025
★★★★★ 5/5
GoogleJason went above and beyond for my property viewings. So friendly and informative, thank you!
Divine · 16 November 2025
★★★★★ 5/5
GoogleMe and my wife recently moved in the flat we wanted. Jason was very professional and very helpful. The entire process of moving was very fast and well organised.Very happy with the company, Jason and I need to mention Samuel as well are very attentive and always one step ahead when we need something. They deserve 5 stars!!
ROBERT · 27 February 2024
★★★★★ 5/5
GoogleJason Miller has been our agent for 18 months, dealing with the sale of our flat. Throughout this time, he has consistently demonstrated exceptional professionalism and dedication. He has always been available to answer queries, address … More
Randhir · 12 January 2025
★★★★★ 1/5
GoogleIt was a really disappointing experience dealing with this letting agent.
They misled me on several points just to close the deal. After I paid a one-week …
Ajay · 16 October 2025
Agent replied · 16 April 2026
Unfortunately, the landlord decided to accept an offer from another tenant which was why you were refunded your holding fee in full, and we offered you another option which we understand that you were not interested in. You were certainly … More
★★★★★ 1/5
GoogleI called to enquire if they have any 3-4 bedroom properties available to rent. The guy who I spoke to was unprofessional and tried to twist talk with me. He had a sort of attitude as if we couldn’t afford a property. How can you even judge … More
Deepika · 11 February 2025
Agent replied · 9 September 2025
We are sorry that you felt this way. We take customer service very seriously and always try to ensure our customers have a good experience. Where there are multiple persons sharing we do have to ask additional questions due to licensing … More
★★★★★ 1/5
GoogleCalled them for property , the guy jason , asked me how many people i said four , they straight way said not interested, did not even show interest or gave me chnace to ask him if they have something different check if they have something for four people , he talked with no manner , i wish I could give them negative stars
Deep · 26 June 2024
Agent replied · 25 August 2024
We are very sorry to hear that you were not satisfied with the service you received from our team, we endeavour to give a very high standard of customer service. Unfortunately, there are licencing restrictions for sharers and some properties are not suitable for 4 sharers as they are not licenced. We appreciate that this may be frustrating for you, but we are required to work within the confines of the licencing regulations. I hope that this explains our position as to why we had to refuse you, however if you wish to discuss anything further please do not hesitate to contact me on 02070019160 or by email at kelly.highfield@henrywiltshire.com
★★★★★ 5/5
GoogleSara Hoxha was a God Send from the word go. She went above and beyond to make sure we got exactly what we were looking for, she was always persistent, communicative, professional and polite. Miss Hoxha was not just a letting agent she was someone who showed her human side and wasn't all about making money. She is the type of individual that every organisation needs.
Miss Hoxha always made sure she put our needs to the forefront and never gave up on finding us the right fit.
Thank you Sara Hoxha ....if ever I open my own business I want to front and centre. You are a real PEOPLE PERSON!
Thank you to the whole Henry Wiltshire team !
We · 26 August 2020
★★★★★ 5/5
TrustpilotReliable and professional managing agent for my rental property
I've been using Henry Wiltshire for over 10 years to manage my flat. Kelly H in particular is a great property manager. Occasionally I have felt the suppliers they use aren't the most price competitive but they are open to me using my preferred suppliers. I would recommend Henry Wiltshire to others looking for a reliable property manager.
Richard · 7 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
