Trusted Agent profile
★★★★★
191 reviews across 2 offices and 3 platforms
Helliwell and Co has two offices, all in London. Together they have 191 reviews on three platforms, rated 4.6 out of 5 overall.
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Helliwell and Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing service from Anna and the team. The Helliwell’s team provide professional service that is great value and consistently high quality. Greatly appreciate their help in securing a tenant.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleWe had a great experience securing our flat through Helliwell & Co. We dealt with both Ramona and Jake throughout the process and were very pleased with the service they provided. Both were very professional and communication was so easy and prompt with them, especially in regards to any queries we had. They were very knowledgeable and helpful through the entire process. Would highly recommend this company.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleI have been using Helliwell & Co to let my flat for approx 10 years and they have always been incredibly efficient polite and delightful to deal with . I like the fact they are small, located in Ealing, hence giving a more personal service - I have dealt with Anna the super efficient lettings manager for many years who is highly regarded and extremely knowledgeable- but also with new addition to the letting team Jake , I felt I should give him a shout out to thank him for all his help - what a star you have been and so lovely to deal with . I really would recommend Helliwell’s to other owners renting their property or if you are thinking of selling.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleHaving contacted many estate agents looking for a place, Helliwell were head and shoulders above the rest. We dealt with Ramona and Jake, they were the most responsive, caring and helpful agents. Both Ramona and Jake maintained close contact with us throughout the whole process and were incredibly adaptive with our changing schedules. I could not recommend them more.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
1/5
GoogleRating only, no written review.
5/5
GoogleWe have loved partnering with Helliwell to rent our flat. Joaquin listened to our request and was very attentive and proactive in finding us exactly what we were looking for. It was the best renting experience we had so far in London by …
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. … More
5/5
GoogleThanks Ramona and team, very helpful and proactive.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleJoaquin was very professional agent, service is very good. Hopefully our further cooperation will go as smoothly as our viewing. Highly recommended!
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleGreat house search experience with this agency. Joaquin Guevara has been very accurate in his proposition of properties. he has been very flexible reactive and managed to get me the house i needed. and he is very nice and kind.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleRamona and the rest of the team are super amazing, she helped me find a home in a beautiful/Convenient area. From the first enquiry call that I made to the final stage when I moved in she has been informative, helpful and efficient. Highly recommend Helliwell & Co.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleJosie was brilliant while helping me to find a property. She actually listened to my requirements and went out of her way to help me out with viewing times. I would definitely recommend Josie to anyone looking for a new property.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleI've only had a brief engagement with the firm so far, but I was very impressed with Joshua's expertise, and professional and friendly manner, when showing us a local property; there is a lot to be said for using an independent local agency.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleJosephine was brilliant in every way imaginable! Professional, kind, empathetic, and detailed. Highly recommend Helliwell as an estate agent also, regardless of whom I spoke to, every concern I had was addressed.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleWe have moved! Thanks to Alistair and Beth, a complicated and stressful situation was handled with patience, professionalism and understanding by these two amazing people. I cannot rate Helliwell & Co highly enough and would highly recommend them. Thank you Alistair & Beth.
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleI had the pleasure of working with Helliwell & Co earlier this year and they were excellent. Professional, honest, very good at their jobs, and they even made what can be a very stressful experience genuinely enjoyable. Alistair has a great eye for what people are looking for and Beth was very helpful solving various problems that came up along the way. Recommended!
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleVery professional and knowledgeable team.
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleVery nice, friendly and professional! Not at all like your typical estate agents.
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleIt's always a pleasure speaking with Alistair who is super helpful and extremely knowledgeable about the local area.
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleThe whole team were excellent, start to finish - from finding us the property, steering the process through smoothly and being an effective bridge with the vendor. Highly professional and their local knowledge was a definite plus. Thank you guys!
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleProfessional, bright and extremely human - Helliwell and Company were a joy to work with, and worked with incredible speed and energy. I couldn't recommend them more highly - thank you!
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
5/5
GoogleMitchell has helped us while searching for our first property. He has been very professional and insightful until the very last moment. If you are looking for a home in Ealing, talk to them!
Thank you for taking the time to write us a review. It was a pleasure dealing with you, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
2/5
GoogleI find them incredibly unresponsive unfortunately. They're polite when you speak to them and they'll always promise to get someone to call you back but it doesn't happen, even after days of repeatedly chasing. This is to book viewings, something you'd imagine they'd be keen to do
5/5
GoogleGreat experience with Perry and the team. They took care of my needs and kept me informed throughout the whole purchase process, and even after the sale. I really recommend Helliwell & Co :-)
Thank you for taking the time to write us a review. It was a pleasure dealing with you and your transaction, and we look forward to working with you again in the future. Kind Regards Joshua Helliwell Director
1/5
GoogleOh my god. I’ve heard many people at the same thing in Ealing. They take your money deposit money and don’t give it back. As a tenant and prospective buyer using the Agents 'services', I was quite disturbed by their business practises. When we were trying to buy a house through them they told us the price the other bidders were offering so we could bid higher. They said we had won but then didn’t hear anything from them. Turns out they played us against the other buyer, I expect they had also been told what we were offering and sadly we lost out. We also rented a house in Warwick Road from them that had a missing handrail, mice illegal staircase and bad state of repair - including the electrics which failed and caused electrocution. Helliwell showed pure callousness by charging us three weeks worth of rent ad exit fees to leave one week earlier than end of tenancy, just so they earn a few extra quid by duplicating rental incomes. Not the service you’d expect to receive when you’re wife is pregnant living and trying to amicably vacate a dangerous home. We saw a real nasty side to these people. UPDATE: 18.10.22 - Helliwell wipe low rating reviews from Trustpilot. Be warned. I had an email request yesterday from Trustpilot to verify my experience was real. It took me a lot of time to provide evidence via email and I can see a lot of other people who have written 1-3 star reviews don't bother to follow up therefore their reviews get removed at Helliwell's request. I had to fight to keep my Trustpilot review live and I can see other 1-3 star reviews are vanishing from Trustpilot. Very suspicious.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (58 St Mary's Road) has the most, with 160 reviews rated 4.5 out of 5, followed by London (43 St. Marys Road) with 38.
The two Helliwell and Co offices, by town:
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