Trusted Agent profile
★★★★★
456 reviews across 5 offices and 4 platforms
Hearnes Estate Agents has five offices, in Ferndown, Poole, Bournemouth, Ringwood and Wimborne. Together they have 456 reviews on four platforms, rated 4.6 out of 5 overall.
395
Reviews on Google
All 5 offices
58
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 5 offices
1
Reviews on Trustpilot
Business-wide
Hearnes Estate Agents's five offices, most reviewed first. Each has its own page.
Showing 395 reviews on Google only. Show every review
5/5
GoogleHearnes did an outstanding job selling our house and helping us find our new home. Matthew, Eleanor, Carolyn and Steve made the entire process smooth, handling everything with professionalism and care. The team was always responsive, keeping us informed every step of the way. Their expertise in negotiations ensured we got a great deal on both properties. We couldn’t be happier with the service we received and highly recommend Hearnes to anyone looking to buy or sell a home!
5/5
GoogleI am delighted to share my exceptional experience with Hearnes Bournemouth particularly highlighting the outstanding services provided by Steve Fourie. From the outset, Steve demonstrated an unparalleled commitment to ensuring a smooth and efficient property transaction. His role as a sale progressor was executed with a level of professionalism and dedication that far exceeded our expectations. Steve’s excellent customer service skills were evident throughout the entire process. He was always approachable, responsive, and proactive in addressing any queries or concerns we had. His ability to anticipate and resolve potential problems was truly remarkable, and it significantly contributed to the seamless progression of our purchase. What sets Steve apart is his unwavering determination to go above and beyond his scope of duty. His meticulous attention to detail and proactive approach ensured that every aspect of the transaction was handled with the utmost care and efficiency. Thanks to Steve's relentless efforts, we were able to complete the purchase in less than seven weeks, a feat that is rarely achieved in the property market. Steve’s outstanding performance is a testament to his expertise and dedication. He is a true asset to Hearnes Bournemouth, and we are incredibly grateful for his exceptional service. Additionally, we would like to extend our heartfelt thanks to Sally, the Managing Director of Hearnes Bournemouth. Her commitment to excellence is clearly reflected in the high standards upheld by her team. Thank you, Sally, for fostering such a remarkable environment and for ensuring that clients receive the best possible service. Thank you, Steve and Sally, for making our property transaction such a positive and stress-free experience. Mehtap P Director
5/5
GoogleI sold my flat through Hearnes in Bournemouth and can highly recommend them as one of the best estate agents that I have ever used. Their professionalism, their friendliness and their dedication to selling my property was exactly what I wanted and at times Steve Fourie made me feel like he was working solely for me .. his tenacity and desire to get the right buyer for my property and keep me informed at all times I will be forever thankful for 👏🏠
Thank you Diane, we really appreciate you leaving us this feedback. Congratulations on your move and we look forward to catching up with you soon. Warm regards, Sally, Steve, Andy and the team at Hearnes.
5/5
GoogleAfter 7 years of living in Bournemouth the time had come to sell up and move back to London and Hearnes was the perfect choice to help me with my move. Andy and his team were conscientious, thorough, kind, caring, and considerate and obtained me a full asking price offer within 4 days of bringing my property to the market. I never felt rushed or pressured by Hearnes in any capacity. From initial inspection and valuation right the way through to completion, I was supported, respected, and thoroughly listened to throughout. I couldn't recommend Hearnes highly enough! When you regularly hear horror stories about residential estate agents, my experience of Hearnes could not be further from it. If you are within their catchment area/ s and looking to buy or sell a property then look no further. Having historically worked in the property sector for over 20 years, the level of professionalism and care received from Hearnes was second to none. Thanks again Andy and your team of experts, I really am extremely grateful.
Thank you very much for your review Ben, it’s lovely to read. We wish you the best of luck with your next chapter in London and you know where we are if you need us in the future! Warm regards, Andy and the Hearnes team.
5/5
GoogleSally, Andy and the Bournemouth Hernes team, have delivered an exceptional service during the sale and exchange of our home. Despite encountering a few unexpected hurdles along the way, they remained steadfast and committed to achieving a successful outcome for us. Their consistency and unwavering support throughout the process were truly commendable. We felt reassured and confident in their expertise every step of the way. We highly recommend their services to anyone looking for a dedicated and reliable team to navigate the complexities of buying or selling a property. Thank you for everything!”
5/5
GoogleAfter 30 years as a Buy to Let Landlord I have dealt with many Estate agents. Hearnes are simply the best. They understand what service means and how to get the job done. They combine leg work, phone calls and knowing the local market with use of the Internet and Rightmove. They understand great communication and professionalism with clients and amongst the Hearnes team. And they have coffee that matches any of Ringwoods many coffee shops!! Thank you
Thank you for your very kind words, it has been a pleasure dealing with you and once you are ready again we’ll be here with a Cappuccino waiting.
5/5
GoogleIf you need to sell your home, use Hearnes ! Massive thanks to Lynda, Michael and especially Hannah for all your hard work and support during our sale. Michael is very professional when it came to the viewings , make sure you keep hold of him ! From the first moment placing our house on the market with fantastic photos and marketing from Lynda to getting the viewings, they were nothing short of professional. Hannah , you deserve a medal ! Thanks for putting up with us when we started to worry, you kept us reassured and informed throughout. I’ll say it again , Thank you all so much for helping us through this slightly stressful journey and making it all flow easier …and for selling our home !
Thank you for your kind review Andy. Hannah says that you were lovely to deal with and asked to pass on her warm regards. I hope your moving day goes smoothly and you enjoy your new home. All the very best, Lyndon Le Boutillier.
5/5
GoogleHearnes Estate Agents team were outstanding on customer care from the very first contact to handing over the keys. We felt communicated to with transparency and they were ‘on it’ in terms of speed and ensuring our complicated chain was secure and moving forward. We thankfully sold and purchased with Hearnes and although they have found us our forever home, we would be comfortable in recommending Hearnes to anyone. 5* company from start to finish.
Hi Lucy. I'm so glad you were happy with the service across both offices! It was a complicated one but 'all's well that ends well' springs to mind! I hope you love your forever home (even if it does mean we won't be acting for you again anytime soon!) Thank you for your kind words. Warm regards, Lyndon Le Boutillier.
5/5
GoogleGreat Estate Agents, all so helpful and knowledgeable. Would not hesitate in using them and definitely give them 💯% in everything they did for our smooth house sale. Thank you all 🙂 …
I’m so glad you felt it was smooth. 😄A long chain made life tricky but Hannah worked hard to keep things moving. I hope you really enjoy this exciting new chapter in your life. All the very best, Lyndon. …
5/5
GoogleFirstly Michael was so helpful and friendly when I viewed the property, and Hannah was an excellent Sales Progressor who was very professional and proactive. That made a very real difference to the whole process and she kept it going, and kept me informed throughout.
Hi Suzette. Thanks for your review and congratulations on your purchase. I'm so glad we were able to help and I'll pass on your kind words to Michael and Hannah. Nice to see it go through quickly and smoothly. Thanks again, Lyndon Le Boutillier
5/5
GoogleFrom first viewing a property to completing the purchase Hearnes Estate Agents (Poole) friendly, efficient and professional. Hannah kept me updated as the sale progressed and dealt with my questions very promptly, ensure progress went smoothly. I have even been offered help in finding a new estate agent to sell a property I have in Wales which hasn’t sold after two years on the market, what exceptional service, with many thanks.
Thanks for your lovely review Jayne. A tricky double chain to tie together but all worked out well in the end. Happy to help with advice on Wales whenever you're ready! Warm regards, Lyndon
5/5
GoogleA big thank you to Fiona @Hearnes for all of her help and support during the exchange and completion process of my property purchase. It wasn't a straightforward even and Fiona's support, professionalism and due diligence in the process was very mush appreciated.
5/5
GoogleBrilliant performance from Hearnes of Poole, Really friendly and easy to deal with, Once sale price agreed with buyer property legally completed in five weeks, Wonderful achievement by Lynda and her team. A big big thank you to all. Ian and Maureen Croad
Hi Ian. So nice to have a quick transaction at the moment! It helped that you were very pro-active as well and Hannah said her job might be in danger if everyone was like you! :-) Thanks for your kind review. Warm regards, Lyndon Le Boutillier.
5/5
GoogleExcellent service. Very helpful, professional staff who know all the ins and outs of the business, but at the same time treat their clients as people.
Thanks Duncan for your kind words. Yours was quite a complicated double chain to get to exchange all at once but perseverance and patience from all involved made it happen just in time! Thanks for your help as well! Warm regards, Lyndon and the team!
5/5
GoogleGreat service from Hearnes again, this time both buying and selling though them. Particular shout out to their Sales Progressor, Hannah who was brilliant in getting the purchase / sale over the line.
Hi Daniel. Thanks for your kind words. You were an absolute pleasure to have as a client and I’m so glad that everything went through (relatively) smoothly. You’ve bought a great house there and I hope you’re really happy with it. Many thanks, Lyndon Le Boutillier.
5/5
GoogleIf you need to sell your home, use Hearnes ! Massive thanks to Lynda, Michael and especially Hannah for all your hard work and support during our sale. Michael is very professional when it came to the viewings , make sure you keep hold of him ! From the first moment placing our house on the market with fantastic photos and marketing from Lynda to getting the viewings, they were nothing short of professional. Hannah , you deserve a medal ! Thanks for putting up with us when we started to worry, you kept us reassured and informed throughout. I’ll say it again , Thank you all so much for helping us through this slightly stressful journey and making it all flow easier …and for selling our home !
Thank you for your kind review Andy. Hannah says that you were lovely to deal with and asked to pass on her warm regards. I hope your moving day goes smoothly and you enjoy your new home. All the very best, Lyndon Le Boutillier.
5/5
GoogleWe recently completed the sale of a property with Hearnes Estate Agents and couldn't be happier with the experience. The team made the whole process smooth and stress-free, with excellent communication and support from Hannah, Michelle, Nova, Jordan, and Michael. Much appreciated. Highly recommend their services!
Hi Talal. Thanks for your very kind comments about the team at Poole. So happy that everything went smoothly for you and I know Hannah is looking forward to giving you the keys! Thanks again, Lyndon Le Boutillier.
5/5
GoogleRating only, no written review.
5/5
GoogleThe whole Hearnes team in Poole provided excellent service, commitment, energy and drive in selling my Mum's house in difficult times and never wavered in their upbeat and friendly approach. Excellent in all areas of communication, understanding, knowledge of the market and attention to detail right through to completion.
Thanks for your kind words. This market takes a lot of patience and perseverance and you showed it in boat loads!!! It has been a pleasure working for you and I do hope your mother settles into her new home well. Warm regards, Lyndon Le Boutillier.
5/5
GoogleI recently had the pleasure of working with Hearnes Estate Agents to purchase my new home, and I could not be happier with the experience. From start to finish, the team displayed professionalism and a genuine dedication to finding me the perfect property. The agents were incredibly knowledgeable about the local market and provided valuable insights that helped me make informed decisions. Their attention to detail and commitment to understanding my vision made the entire process smooth and enjoyable. Communication was outstanding throughout. The team was always prompt in responding to my inquiries and kept me updated every step of the way. They were patient in answering my questions and went beyond to ensure I was comfortable and confident in my choices. Throughout the mortgage process, the team encountered a few unexpected challenges but handled them with ease and professionalism even in my specific case. They worked diligently to get me the best possible deal, demonstrating both integrity and persistence. Thanks to their efforts, I was able to secure my first home at a proper price. Overall, I highly recommend Hearnes Estate Agents to anyone in the market for a new home. Their expertise, professionalism, and genuine care for their clients set them apart in the real estate industry.
Hi Vladimir. Thanks so much for your review and kind words. I know it took a while with plenty of hurdles but patience and perseverance from both you and the seller made it worth it in the end! Your mortgage and solicitor situation it quite an interesting transaction but everyone worked together to make it happen. I hope you’re settling well into your new home. Warm regards, Lyndon Le Boutillier.
5/5
GoogleFantastic service from the whole team, great service would definitely use again. Thank tou
5/5
GoogleLoverly people have good knowledge of property with friendly advice good at valuations and very good presentations thanks Clive
5/5
GoogleReally impressed with the service offered by Hearnes Wimborne. Particular thanks to Jeremy & Mark who helped us buy our home. They were empathetic, courteous and professional throughout.
5/5
GoogleHearnes in Wimborne are probably one of the best agents around. I sold a previous property through Hearnes in Ringwood and even though my current property has been on the market longer than expected, I would highly recommend the team of Mark, Judi and Linda in Wimborne. They are always so helpful and very flexible.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hearnes Estate Agents and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Ferndown has the most, with 177 reviews rated 4.5 out of 5, followed by Poole with 139.
The five Hearnes Estate Agents offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West.
