5/5
GoogleGreat service. So happy with my decision to use Hearnes. James, Juliet & the team have been professional throughout. Would be happy to use again. Highly recommended. …
Trusted Agent profile
Hearnes Estate Agents in Ferndown, Bournemouth, Poole and 2 more
★★★★★
445 reviews across 5 offices and 4 platforms
Hearnes Estate Agents has five offices, in Ferndown, Bournemouth, Poole, Ringwood and Wimborne. Together they have 445 reviews on four platforms, rated 4.6 out of 5 overall.
384
Reviews on Google
All 5 offices
58
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 5 offices
1
Reviews on Trustpilot
Business-wide
Our offices
Hearnes Estate Agents's five offices, most reviewed first. Each has its own page.
- Hearnes Estate Agents Ferndown6-8 Victoria Road, Ferndown, BH22 9HZ177 reviews · 117 on Google (4.5)5 in the last 90 days
- Hearnes Estate Agents Bournemouth122 Old Christchurch Road, BH1 1LU137 reviews · 78 on Google (4.7)4 in the last 90 days
- Hearnes Estate Agents Poole18-20 Parkstone Road, BH15 2PG130 reviews · 119 on Google (4.8)0 in the last 90 days
- Hearnes Estate Agents Ringwood52-54 High Street, Ringwood, BH24 1AG60 reviews · 49 on Google (4.3)2 in the last 90 days
- Hearnes Estate Agents Wimborne6 Cook Row, BH21 1LB33 reviews · 21 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 384 reviews on Google only. Show every review
Google1/5
GoogleNEVER BELIEVE IN HEARNES’ WORD! They never keep their word in any matter, from confirmation for viewing to acceptance of offer, their word is a total joke, as admitted by their Sales Manager over the phone. We put an offer for a property, …
Agent replied · 19 June 2024
Hi Ivan. I am sorry you felt the need to write this, especially after our emails and phone calls explaining the situation over Monday evening and Tuesday. As you've explained within your review, our Seller accepted your offer on Saturday … More
5/5
GoogleHearnes Bournemouth have done a great job selling our house so quickly. They were both proactive and responsive all the way through, giving us assurance and peace of mind.
5/5
GoogleWe've had the pleasure to get our first home with Hearnes and are very happy with them, staff is kind, highly professional and very responsive. I We're especially thankfull to James and Sally, who were amazingly nice and were always on top of everything. Highly recommend them!
5/5
GoogleWe were so grateful to Matt, Andy, Juliet and all the team at Hearnes for helping to sell our house in Winton this year. A brilliant, professional service, going above and beyond to help us with the house move, despite all the extra …
5/5
GoogleHearnes were excellent during our search for a new home in the Bournemouth & Poole area. James Evans in particular ensured our specific requirements were upper most when presenting properties for us to consider. Additionally, he skillfully …
5/5
GoogleI recently sold a flat through Hearnes (Bournemouth branch) and despite the complications and challenges of trying to sell in the middle of the Covid-19 pandemic, Hearnes made the process very easy and pain free. The level of service …
5/5
GoogleHearnes Bournemouth recently sold our house and I could not fault them, compared to so many agents I have dealt with Hearnes have been by far the most efficient and professional. They went over and above in every way possible and made sure …
5/5
GoogleExcellent service from the beginning getting shown around by Matthew who seemed to be very up to date with all details and knowledge to then having Juliet carrying on the great work answering any questions I had and chasing the solicitor's and getting the sale through! Thanks
5/5
GoogleI have been really happy with the service I have received from Hearnes. Dan and Juliet were very proactive in finding potential clients and moving things along to the point of sale. They were quick to respond to any correspondence and …
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleHorrific.
4/5
GoogleGood,very informative and helpful
5/5
GoogleVery good estate agents.
5/5
GoogleAlthough I don't have a much experience with agents outside London I'd say Hearnes must be one the best in the area - and that's from an EA sceptic. Anthony the MD guided our purchase through some very choppy water with fairness and patience. His timely and wise interventions kept things on track when they would otherwise have faultered. A job well done.
5/5
GoogleI recently purchased my new home in Poole via Hearnes and was very impressed by the excellent quality of service, professionalism and frequent communication provided by Lynda Le Boutillier and her team. I would highly recommend them to others.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently sold our property with Hearnes in Poole. I cannot speak highly enough of all the staff who looked after us. The customer service was excellent and, whenever we had a query, it was answered promptly. When there were issues with the forward chain, Emma went above and beyond to resolve these and to keep us updated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe all know this is a difficult housing market.. the only redeeming part of this experience for us has been the professionalism that Hearnes Estate Agents has brought to the table. They are, by far, the best estate agents we have ever dealt with (and we have had our fare share..). They are 100% responsive, competent, knowledgeable and trust worthy. A special shout out to Matt Hillier and Andy King from the Bournemouth office sales team. You guys genuinely care and we would never have made it without you!! THANK YOU from the bottom of our hearts!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Hearnes Estate Agents and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West
Source: EA Masters winners lists, as published, linked by year.
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Questions about Hearnes Estate Agents
Which Hearnes Estate Agents office has the most reviews?
Ferndown has the most, with 177 reviews rated 4.5 out of 5, followed by Bournemouth with 137.
Where are the Hearnes Estate Agents offices?
The five Hearnes Estate Agents offices, by town:
- Bournemouth: 122 Old Christchurch Road, Bournemouth, BH1 1LU
- Ferndown: 6-8 Victoria Road, Ferndown, BH22 9HZ
- Poole: 18-20 Parkstone Road, Poole, BH15 2PG
- Ringwood: 52-54 High Street, Ringwood, BH24 1AG
- Wimborne: 6 Cook Row, Wimborne, BH21 1LB
Has Hearnes Estate Agents won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West.
