3/5
GoogleRating only, no written review.
Trusted Agent profile
Hearnes Estate Agents in Ferndown, Bournemouth, Poole and 2 more
★★★★★
445 reviews across 5 offices and 4 platforms
Hearnes Estate Agents has five offices, in Ferndown, Bournemouth, Poole, Ringwood and Wimborne. Together they have 445 reviews on four platforms, rated 4.6 out of 5 overall.
384
Reviews on Google
All 5 offices
58
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 5 offices
1
Reviews on Trustpilot
Business-wide
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Our offices
Hearnes Estate Agents's five offices, most reviewed first. Each has its own page.
- Hearnes Estate Agents Ferndown6-8 Victoria Road, Ferndown, BH22 9HZ177 reviews · 117 on Google (4.5)5 in the last 90 days
- Hearnes Estate Agents Bournemouth122 Old Christchurch Road, BH1 1LU137 reviews · 78 on Google (4.7)4 in the last 90 days
- Hearnes Estate Agents Poole18-20 Parkstone Road, BH15 2PG130 reviews · 119 on Google (4.8)0 in the last 90 days
- Hearnes Estate Agents Ringwood52-54 High Street, Ringwood, BH24 1AG60 reviews · 49 on Google (4.3)2 in the last 90 days
- Hearnes Estate Agents Wimborne6 Cook Row, BH21 1LB33 reviews · 21 on Google (4.8)0 in the last 90 days
Awards
Industry awards
Hearnes Estate Agents and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, South West
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 384 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpfull
5/5
GoogleExcellent company. .they go beyond
5/5
GoogleBriliant team of staff. Everyone very professional and friendly. Best estate agents I have come across. 5 ✨ rate and telly recommended. 👍 …
1/5
GoogleOnly interested in showing the houses that do not sell. Cancelled appointment last minute, never bothered to rebook. Wouldnt recommend them. Time wasters.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleDon't bother, tried several times to view properties on their website which we know are for sale with them as they have boards outside....but the property is nowhere to be found unless you book a viewing. Doesent help people who live far away.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from the beginning getting shown around by Matthew who seemed to be very up to date with all details and knowledge to then having Juliet carrying on the great work answering any questions I had and chasing the solicitor's and getting the sale through! Thanks
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Stacey. I’m so sorry to see this review and it would be greatly appreciated if you could expand on your reasons or contact me directly at llb@hearnes.com so that I can try to help. We have been through our records and cannot find a record of your name anywhere on our systems. Many thanks, Lyndon Le Boutillier
5/5
GoogleEfficient, friendly and helpful.
Agent replied · 11 June 2024
We try our best to please! Thanks for your 5 star rating!!
5/5
GoogleGreat on line website and easy to use.
5/5
GoogleEmma was refreshingly proactive in networking with all parties to ensure that my purchase did not stall; she was a delight to work with and I would highly recommend.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thanks Liz for your kind words. Emma always puts everything into her work. Hope you’re loving your new home!!
5/5
GoogleBuying a house can have its ups and downs ours was no exception! Throughout Emma and the team were supportive ,easy to get hold of and always available to point us in the right direction. Can’t recommend highly enough.
Agent replied · 11 June 2024
Thank you Barbara for this lovely feedback. Emma and the team work hard to provide the best possible service so it’s always good to hear about it from our customers’ perspective. Hope you settle in well. Kind regards, Lyndon Le Boutillier.
5/5
GoogleFrom start to finish hearnes we're fab! Emma & Michael were great they went above and beyond Emma was on the case and was just on the end of an email or the phone if needed (Poole branch) . We originally viewed a property and that went to someone else however we had a phone call before our property that we are in now was on the market. Fantastic communication, and when they said "we will keep you in mind for more properties" they definitely meant that! Our property we are in now is somewhere we will grow and be staying!
Agent replied · 11 June 2024
Thanks Gemma. Always nice to hear that the team are doing their absolute best. Lovely to know that you’ve found a home that sounds like it suits you perfectly. Best wishes for happiness there. KR, Lyndon Le Boutillier 😃😃 …
5/5
GoogleWhat a fantastic experience we recently had with Hearnes Estate Agents, the service is highly professional and attentive from start to finish from the whole of the team. A special mention for Emma for going above and beyond to help our purchasers, a 5 star service the whole way.
5/5
GoogleVery helpful when we purchased in 2020
5/5
GoogleGreat experience buying through Hearnes.. from the lady who showed us around the property, through to Jeremy who looked after us from offer to completion, I can’t compliment them enough. …
5/5
GoogleI've sold twice and bought twice through the Ferndow and Ringwood offices. Great personal service
1/5
GoogleWorst estate agents! Haven't had 1 successfull viewing. Spoke to David, promised will come back after checking with vendor and he never did. Happened so many times so far. Very unprofessional company! Not recommend at all !NegativeResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
1/5
GoogleShameful customer service.
Agent replied · 19 June 2024
Hi Fiona, we have been unable to track down your details within any of our offices. Are you able to provide us with details of your experience and which office you dealt with? You are welcome to email me directly if you feel more comfortable. Sally@hearnes.com. Thank you.
5/5
GoogleHaving been the buyer on a property sale during a very busy period, we cannot fault the service and professional approach provided by the team. Matt and Juliet kept us informed at all stages, were very responsive & friendly, and were a pleasure to do business with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hearnes Estate Agents
Which Hearnes Estate Agents office has the most reviews?
Ferndown has the most, with 177 reviews rated 4.5 out of 5, followed by Bournemouth with 137.
Where are the Hearnes Estate Agents offices?
The five Hearnes Estate Agents offices, by town:
- Bournemouth: 122 Old Christchurch Road, Bournemouth, BH1 1LU
- Ferndown: 6-8 Victoria Road, Ferndown, BH22 9HZ
- Poole: 18-20 Parkstone Road, Poole, BH15 2PG
- Ringwood: 52-54 High Street, Ringwood, BH24 1AG
- Wimborne: 6 Cook Row, Wimborne, BH21 1LB
Has Hearnes Estate Agents won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West.
