Trusted Agent profile · Greater London

Hawes & Co estate agents in Surbiton, Raynes Park, Wimbledon and 1 more

4.8

★★★★★ Excellent

2,228 reviews across 5 offices and 2 platforms

www.hawesandco.co.uk

Hawes & Co has five offices, in Surbiton (two offices), Raynes Park, Wimbledon and Wimbledon Village (Greater London). Together they have 2,228 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,632

Reviews on Google

All 5 offices

Trustpilot logo

596

Reviews on Trustpilot

All 5 offices

Our offices

Hawes & Co's five offices, most reviewed first. Each has its own page.

Latest reviews from every Hawes & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have had an excellent we experience all round with Hawes and company and would highly recommend them. We were selling our flat during in 2021 and found the market locally was a difficult one to sell in. We'd had 3 months with another agent who managed to get us 1 viewing only! Once we were with Hawes & co being looked after by Greg we had an excellent service, I lost count of the number of viewings arranged & he was always communicative throughout. We felt in safe hands & valued. This resulted eventually in 2 offers on our property. Personally I wouldn't use anyone else in the area. Don't waste your time elsewhere Greg & John know the area and the market inside out and will get you the sale you need.

Sara · 6 February 2023 · Hawes & Co Raynes Park

Agent replied · 6 February 2024

Dear Sara, thank you kindly for the glowing five star review and recommendation. I'm so pleased Greg and John were so brilliant in the process of selling your property, and that you felt in safe hands and valued at all times! Best Wishes, Lydia Pickard (Hawes & Co)

4/5

Google

Rating only, no written review.

Antony · 6 February 2023 · Hawes & Co Surbiton

4/5

Google

Rating only, no written review.

Thamilee · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Hi Thamilee, thank you for the review! Best Wishes, Lydia Pickard (Hawes & Co).

5/5

Google

Rating only, no written review.

ODDY · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Thank you for the five star review! Best Wishes, Lydia Pickard (Hawes & Co)

1/5

Google

Enquired about viewing a property with them via Rightmove but was never contacted.

Simon · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Simon, I'm sorry to read your review. Your enquiry was responded to at 15.58pm on 04.02.22 and a voicemail left for you. This particular property received a very significant response, and was placed under offer the following day. Please do let the office know if you are continuing your search and we will do our very best to assist. Kind regards, Max Chapman (Managing Director), Hawes & Co.

5/5

Google

Very smooth process. In particular Sarah Walker was extremely credible and professional.

Steve · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Hi Steve, thank you for the lovely five star review. I will pass your appreciation onto Sarah. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Great service from Hawes in supporting us with our purchase.

Claire · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Hi Claire, thanks for the lovely five star review! Congratulations on your purchase! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

We had an excellent experience as buyers with Hawes - Sarah is a gem!

Amanda · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Amanda, thanks for the excellent five star review. Best Wishes, Lydia Pickard (Hawes & Co)

1/5

Google

They are scammers and liars, you also show up at the office to talk about different problems and they lie to you saying that the person you have previously contacted is not here but it is a lie, they do not want to attend to your problems or solve them. THEY HAVE GOT ME INTO PROBLEMS AND THEY ARE NOT RESPONSIBLE, I HAVE PROOF THAT THEY GAVE ME ERRORS AND BESIDES I AM THE ONE WHO HAS TO PAY EXTRA BECAUSE OF THEIR FAULT

Paula · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Paula, I'm sorry to read your review. However, we have no record of having interacted with you? Please do make contact with me on 07989 214 902 or max.chapman@hawesandco.co.uk and I will gladly look into your comments. Best wishes, Max Chapman, Managing Director, Hawes & Co Estate Agents.

4/5

Google

Huge thank you to Liana, Sarah and Richard for the successful sale of my flat. Great communication at all times and an excellent price for the property.

Sophie · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Sophie, thank you for the lovely review. It's brilliant to hear you had such a brilliant selling experience with Liana, Sarah and Richard! Congratulations. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Thank you to Sarah and the team for selling my house in a very friendly, efficient and professional manner. I would highly recommend Hawes & Co Estate Agents.

Maria · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Conchi, thank you kindly for the lovely five-star review. We really appreciate your recommendation and are so pleased you had such an excellent experience! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

As buyers, we have had a great experience with Liana and Richard at Hawes & Co. They have been friendly, responsive and have helped manage the process with the seller with good communication and transparency

Sam · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Sam, thank you for the excellent review! Congratulations on your new home! We are so pleased you had such a brilliant experience with Richard and Liana at the Surbiton branch! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Excellent service provided for the recent purchase of a property. Great communication throughout the whole process. It's really good to find an estate agent you can trust and also who can provide a professional service. Highly reccomended, will use again!

Lewis · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Lewis, thank you kindly for the excellent review. We are so pleased to hear you had such a brilliant experience with the Surbiton office! Thank you for putting your trust in us! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Very professional and knowledgeable agents. They know the local area and the market well and gave sound and helpful advice. Both Sarah & Amir were friendly and helpful with any questions we had.

Sarah · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Hi Sarah, thank you for the lovely review and 5 stars! I am very pleased that you had a wonderful experience with Sarah and Amir. Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

Purchased a house through Hawes & Co - they were very informative and responsive the whole way through, and answered all of our questions promptly. A really positive experience!

Alice · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Alice, thank you for the lovely five star review. We're glad you had such an excellent experience with the Surbiton branch. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

We just completed on a house with the help of Sarah. The whole experience from start to finish was great, with the team extremely helpful especially as we were first time buyers. I would highly recommend.

Angharad · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Angharad, thank you for the lovely five star review! Congratulations on your first home! We are so pleased you had such a brilliant experience with Sarah! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

A huge thank you to Liana for the guidance on our first property purchase. Right from the start, liana was attentive and communicated well throughout the process. I would definitely recommend this company. Reliable and professional. Thank you, Liana and all at Hawes & Co

Bonbon · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Bonbon! Thank you for the excellent five star review. We are so glad you had such a brilliant experience with Liana at the Surbiton office. I will pass on her appreciation! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Super service from Sarah and her team, very patient and professional. Got us our asking price and always very helpful as we had never sold a property before. Highly recommended.

Denis · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Denis, thanks for the fabulous review. We're so pleased your experience with Sarah and the team was so brilliant and that you achieved asking price! Best Wishes, Lydia Pickard (Hawes & Co)

2/5

Google

We rented through hawes and co for 2+ years. From what I can gather from other reviews, H&C provide decent customer service for sellers and buyers, but unfortunately this was not our experience as tenants. We are fortunate enough now to be in a position to buy, but we will actively avoid H&C for future sales because of our experience as tenants. In our experience there was a culture of general hostility towards tenants, a perpetuation of the idea that tenants are in some way a nuisance by virtue of being a tenant. Admittedly the volume of interaction you'll experience from the managing agents is dictated to some degree by your landlord, but we were given more quiet enjoyment and treated with more courtesy at University as student tenants, which feels worth noting. Their property management department are unpleasant to deal with and other departments seem to lack organisational skills and have worryingly little knowledge of housing legislation. During our tenancy, we had a number of people - staff and contractors - letting themselves in without permission or prior notice, which really impacts how you feel in your (albiet, rented) home. My advice would be to avoid, but if you do chose to rent with H&C, be prepared to advocate for yourself and challenge their default position; I think tenants can often assume that estate agents' practice will be guided by best practice and law, but in our experience H&C didn't always follow the book, and certainly weren't interested in upholding tenants' rights.

Josephine · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Josephine, Thank you for your feedback, which we are of course disappointed to receive. The Hawes & Co Property Management department is a big part of our business, so we take the views of our tenants and landlords very seriously. We apologise if you felt that the property management department didn’t communicate with you in a way you would expect, or if the advice you have received was incorrect in some way. I cant find any evidence that a property was accessed by one of Hawes staff or contractors without your knowledge but if this is true once again we apologise and perhaps these individuals have been confused with one of the owners own suppliers. The last time Hawes accessed the property was May 2021 to attend a faulty socket, which is some time ago now. We wish you a successful onward move and all the best for the future.

3/5

Google

Very enthusiastic at the beginning with a very professional approach to the sale, examples, photos and broachers. Lots of viewings started straight away, culminating in serval opportunities. After discussions and with very good advice, a buyer was selected. This was very positive and as a cash buyer would result in a quick sale. This certainly made me very happy as I had two other messy estate agents loosing buyers at the last minute, costing me 8 months of time and money. Expectations slowly withered as it became apparent the progress dramatically slowed down and the eye was taken off the ball, even though I was quite explicit about keeping on top of this, as from the last two experiences. Deadlines given by me came and went and a lot of and I mean a lot of concessions were given. This resulted in unleashing my anger in the agents office, which got a lot of attention, where by, with a happy ending, quickly resolved all issues and prompted a swift exchange and completion. I would like to highlight the fact that being an estate agent is not very easy and puts them in a very difficult position of negotiating with several parties and trying to please all in a professional manner, I do take my hat of to them. In the whole they were polite and professional but just need to be on top of all their business dealings. Thank you.

Andrew · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Andrew, Thank you for your review. We are happy our combined efforts led to exchange and completion for you at the agreed offer level. As always we strive to do better and appreciate your thoughts and feedback. Kind regards, Richard Wellington (Branch Manager), Hawes & Co.

5/5

Google

Sarah has been incredibly helpful throughout the purchase of our house. She gave us plenty of practical advice, especially useful for someone who is not familar with the process. She maintained good communication, rapidly dealt with queries between us and the vendors, and generally ensured the process went as soothly as possible. Highly recommended!

Dominika · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Dominika, thank you kindly for the glowing review. It's so brilliant to know you had such an excellent experience with Sarah at the Surbiton office and that the process was smooth and seamless! I will pass your appreciation on to her. Best Wishes, Lydia Pickard (Hawes & Co).

5/5

Google

I had a really good experience with Hawes & Co. They were very professional and proactive in the marketing and sale of my Surbiton flat. The whole process was very smooth. Would definitely recommend.

Shona · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Shona, thank you for the lovely five star review and recommendation. Congratulations on the sale of your flat! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Sarah and her team were excellent, very efficient at sorting photos and the property description and organising a weekend of visits, our house sold with in 5 days. Always polite and very supportive throughout the whole moving experience. We would highly recommend their services.

Lynda · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Lynda, thank you kindly for the excellent review. We are so pleased to you had such a great experience with Sarah and her team at the Surbiton branch - congratulations on your speedy sale! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

Excellent Proffessional and efficient service received from Hawes & Co in Surbiton. They did a lovely profile of the house we were selling, accurate descriptions and inviting photographs of the property. Viewings were arranged promptly and buyers found within a week or so. All communications whether in person, by phone or email were clear consise and helpful. Thank you Sarah Walker and your team.

Helen · 6 February 2023 · Hawes & Co Surbiton

Agent replied · 6 February 2024

Dear Helen, thank you kindly for the lovely five star review! We are so glad you had such an excellent and efficient experience with Sarah and the team at the Surbiton branch. Best Wishes, Lydia Pickard (Hawes & Co).

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Awards

The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Hawes & Co

Which Hawes & Co office has the most reviews?

Surbiton (67 Victoria Road) has the most, with 937 reviews rated 4.8 out of 5, followed by Raynes Park with 568.

Where are the Hawes & Co offices?

The five Hawes & Co offices, by town:

Has Hawes & Co won any awards?

Yes. In The Trusted Agent 2026 awards, Surbiton won Gold, Surbiton won Trusted Agent and Raynes Park won Trusted Agent.

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