5/5
Rating only, no written review.
Agent replied · 25 August 2024
Thank you for your '5 stars'!

Trusted Agent profile
★★★★★
824 reviews across 2 offices and 3 platforms
haus has two offices, in Sheffield and Leeds. Together they have 824 reviews on three platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 2 offices
68
Reviews on Facebook
All 2 offices
10
Reviews on Trustpilot
All 2 offices
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haus's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for haus, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for your '5 stars'!
4/5
Rating only, no written review.
Thank you Tracey, we hope to help you again in the future.
5/5
I was very apprehensive about putting my house up for sale - I had no idea what the process would entail. From the first conversation through to the completion of the sale I have been totally supported and encouraged by the team at Haus. Big shout out to Heather Slater here, as she definitely went the extra mile when things got sticky, but I was always treated with courtesy and questions were always answered thoroughly. I would certainly recommend Haus!PositiveResponsiveness, Quality, Professionalism, Value
5/5
We recently sold our home with Haus. Their service was totally on point both from the initial meeting to find out about their offer to completion. The photography was stunning, so much better than many other agents around and for me is absolutely key to generating interest. They aren't the cheapest but you definitely get what you pay for, if you're a busy professional you often don't have time to take phone calls back and forward to arrange viewings etc. The portal, where you can see all activity relating to your house, was an absolute godsend for us. Matt was our account manager and he was very proactive throughout the process giving us sound and much needed dvice. He, ultimately was the one who was constantly chasing and following up queries so that the sale happened on our target date. I wouldn't hesitate to recommend Haus to anyone selling.PositiveResponsiveness, Quality, Professionalism
5/5
Well what can say......Haus were amazing from beginning to the end. I spoke to Heather in November 2020 and she was extremely approachable, polite and professional. I was particularly impressed with Heather and how quickly and well she retuned my calls and emails. Nothing was too much trouble. Heather played a big part in getting our new house completed so quickly. We put in an offer in January 2021 and we completed on March 5th 2021 which was 26 days before stamp duty was to end. (Although it has been extended now). We will definitely use Heather at Haus Homes when we sell our next house. Haus felt more personable than the other estate agents did. Thank you so much Heather - you were brilliant.,
Thank you Nigel for your amazing feedback. We're delighted you bought from haus and hope to help you again in the future.
5/5
Less than 100 days from marketing our house to picking up the keys for the new one! What a fantastic and well advised service we have recently received from Haus. From sale price to negotiations and even helping advise on a purchase despite it being with a different agent. Nothing was too much trouble, we did not have to chase the sale once, the online portal kept us fully up to date with regular telephone updates also received. It really was a win win situation for all concerned and hopefully our buyers are as happy in their new home as we are in ours. Thank you to all at Haus you went above and beyond to give us a perfect service.
Brilliant David! Thank you for your review.
5/5
David and his team marketed my parents old home for us, which was in a great location but was in need of modernization. His advice on pricing and strategy was excellent and his sensitivity in dealing with our old home was welcome. He had a list of contacts ready to go and rapidly arranged several viewings. The property sold within a fortnight at a great price for us, as he had promised. He then found us conveyancers and house clearance companies, who both did a great job, which was very welcome, as we live away from Sheffield. The team reacted immediately to all requests for help and were friendly and professional at all times. All in all I was very impressed and I can assure you that I don’t give reviews like this easily and often. Trust Haus, they’ll do a great job for youPositiveResponsiveness, Quality, Professionalism, Value
5/5
Exceptional in every way! Selling a family home due to bereavement was not something we had been looking forward to, but Haus took away all the stress and made the whole experience easy, and even enjoyable! Right from the first point of contact they were very responsive, and their teamwork was second to none - the Vendor Portal being a brilliant tool to inform everyone of the status and progress of the sale. Everyone we met or spoke to on the phone was friendly, professional and very efficient and obviously enjoy working for such a great team. Thank you to Claire, Alison, the lovely photographer and last, but not least, to our 'star player' Josh, who did a fantastic job keeping things moving and keeping us informed every step of the way. We have already recommended Haus to all our family and friends.
Thank you Chris for your very kind words.
5/5
We sold our house with Haus Homes in September 2020 and moved to our new home in the past week or so. Having first met David Vaughan in 2018 to start discussing our potential sale we knew we were in safe and very experienced hands. David was very responsive providing excellent advice as we prepared to place our property on the market. Once the house was on the market, we were very impressed with the wider Haus team who provided fantastic support in extremely challenging and busy market conditions. In particular, we'd like to call out Mark Slater who handled our sales process very professionally and built our trust, checking in regularly to ensure all was on track. Thanks Mark. Haus have built a very strong brand and market presence in Sheffield over the last few years and we can see why. Ultimately, it comes down to delivering a great service that represents good value and we believe Haus are absolutely doing this. Thanks David and the Haus team - we will definitely be recommending you to our friends and family in future. Best wishes.PositiveResponsiveness, Quality, Professionalism, Value
5/5
My wife and I decided to use Haus to sell our place because of two recommendations from our friends who had recently moved. Our experience with Haus has been exemplary. The guidance we got on price was realistic, meaning we generated a lot of viewings on our house. The online portal was incredibly useful as you can see who is coming to view your house and get information about their status e.g., first time buyer without having to have lots of conversations with the estate agent. The thing that was most impressive was the communication. David Vaughn and Olivia Jones were excellent. Very responsive to email and incredibly friendly and helpful. Our house sold in just over a week at the price David predicted we’d get for it. So, this review ends as it begun, with a recommendation. If you are thinking about selling your house I would not hesitate in recommending Haus.PositiveResponsiveness, Quality, Professionalism
5/5
I have recently sold my house through Haus and honestly can say they have been amazing! My sale was complicated by the fact that I no longer live in Sheffield so I really needed an estate agent to take care of everything and Haus did just that! A special thank you to Ian for his help and a massive thank you to Olivia who guided and led our sale- she got us the best price for our house and kept in touch with regular updates. Genuinely she made the whole process a breeze and really took care of us! If you are looking to sell your house, do not hesitate to use Olivia & the Haus team- thank you guys, you are excellent at what you do! XPositiveResponsiveness, Quality, Professionalism, Value
5/5
We’ve just completed on our house sale with Haus and we were really impressed with the service we received. The team were always so professional and warm. Each step of the process was explained well and we had regular contact along the way. We could always easily get in touch with Haus and any queries were dealt with promptly. Our house sold in just over one week and the way in which we held our viewings was designed to suit us as a family. Our valuation and set up of the sale by Claire was great and we had regular contact from Heather. Olivia was fab during the process of us choosing and accepting an offer and Angela was so warm and reassuring on our completion and moving day. Thank you to everyone at Haus for making our house sale a smooth and supportive process. We will definitely recommend you. Leanne and ScottPositiveResponsiveness, Quality, Professionalism, Value
5/5
Rating only, no written review.
Hi Nathan, Thank you so much for taking the time to leave us this amazing review.
3/5
Rating only, no written review.
5/5
Really quick and helpful responses from Holly, who showed us the property and helped set up our rental agreement.PositiveResponsiveness, Professionalism
5/5
Really good experience with the team at Haus, with a shoutout to Becky, Holly and Chloe! All really helped when it came to choosing my first graduate property and I can’t wait to move in! Thanks again all :)PositiveResponsiveness, Quality, Professionalism, Value
Hi Molly, Thank you so much for taking the time to leave us this amazing review.
5/5
Worked really well with us to view a house even in lockdown! Becky was a great help with showing us a house and sending over all the documents needed to signPositiveQuality, Professionalism
1/5
We agreed the terms of the contract, but when they sent me the contract the terms were completely different with clauses stating utilities were not included in the rent although we agreed they were. If I hadn't checked the clauses, like many people won't, I would have been paying above market rent plus utilities and council tax. Very unprofessional tactics.NegativeProfessionalism
5/5
Such a great experience so far with Haus, particular shoutout to Holly! They have managed to find exactly what we were looking for, and service was fast, reliable and professional. Virtual tour is detailed and high quality, so thank you!PositiveResponsiveness
Hi Emily, Thank you so much for taking the time to leave us this amazing review.
5/5
Myself and my two fellow tennants were looking to find a property in a very short space of time, so we sent a few emails out detailing the kind of property we were looking for to several estate agents in the Leeds area. Becky from Haus was not only the first to get back to us, but also provided us with by far the best selection of properties to choose from based on our requests. She was very courteous, clear and showed great flexibility to complete the stages of our process outside of our working hours, including during our lunch breaks. She was reliable and concise throughout, and we are delighted to have signed for a property to rent with Haus, with plenty of time remaining before the move - thank you so much Becky!! Since then, Steph has been equally clear and helpful over email to help us with the final stages of the process, and has left us feeling fully-informed and therefore relaxed as we prepare to move in. Thank you Steph! Based on the service my friends and I received so far, I would fully recommend going through Haus to look for anyone looking for an agent to help them rent a property in the Leeds area.
5/5
Becky was an absolute star! Myself and my partner had a lot of trouble finding a suitable place to live. Becky went above and beyond to help us find a house. Communication was fast and pleasent, the whole process was a breeze. Thank you very much we are both so grateful!!
5/5
Kennedy and Holly were an absolute dream. They both made the whole process super easy and were both very helpful. Kennedy showed me around all the flats I was interested in and answered all my questions. Then, during the application process, Holly was really helpful in walking me through ever step of it. The whole process was really fast and easy, I booked a viewing on a Friday and by the following Monday I got the keys to my new flat. Great overall.
5/5
We were initially helped by Kennedy who was absolutely amazing. So willing to help and made us feel really comfortable when showing us around the property. Had all the information we needed and was very professional. We then continued our application with Holly who was also brilliant. Responded to any questions very efficiently and kept us completely updated on what was going on with the application process etc.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Becky and Holly have both been tremendous with regards to helping myself and my friend applying for a property. They made it very easy and straightforward in relation to the online viewing and signing of forms. Communication was also very quick too, would definitely recommend their services to anyone looking to move in the Leeds area.
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Sheffield has the most, with 520 reviews rated 4.9 out of 5, followed by Leeds with 304.
Yes. In The Trusted Agent 2026 awards, Sheffield won Gold.
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