5/5
Heather, David and all the Haus team were fantastic Helping us sell my mums property. Excellent communication from start to finish would highly recommend

Trusted Agent profile
★★★★★
824 reviews across 2 offices and 3 platforms
haus has two offices, in Sheffield and Leeds. Together they have 824 reviews on three platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 2 offices
68
Reviews on Facebook
All 2 offices
10
Reviews on Trustpilot
All 2 offices
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haus's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for haus, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Heather, David and all the Haus team were fantastic Helping us sell my mums property. Excellent communication from start to finish would highly recommend
5/5
I can't recommend Haus highly enough! Haus have looked after my rental property for 8 years. They have found great tenants each time and have been pro-active fixing any problems for tenants quickly whilst keeping the process stress free for myself. I've just used Haus to sell this property and have had the same excellent service. I'd recommend Will and the rest of the team at Haus to everyone.
5/5
We had a viewing of 2 homes today with Jess. She was very kind, proactive, showed us everything and answered our questions. Really a great person and professional. We had so far very good communication with Haus and we recommend their services.
5/5
Rating only, no written review.
5/5
Our second experience of selling with Haus, first class once again! From David advising through to Issy helping us complete on our chosen date, The whole team provides a service that is consistently top-tier, and I cannot recommend them enough.
5/5
The team at Haus Sheffield have been absolutely outstanding, right from the very first call to the office to arrange a valuation all the way through to completion day they have been there ensuring the sale went as smoothly as possible and if there was any delays with conveyancing or valuation reports they were straight on it to ensure no hold ups. David and Heather who I have Mainly dealt with have been superb, but a huge thank you to all the team at Haus, they deserve the recognition for being absolutely fantastic. Thank you for everything Team Haus ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
5/5
Haus were very professional throughout the purchase process and kept us informed at all times. Would highly recommend to anyone buying and selling their property in the future.
5/5
Maddy was extremely helpful throughout the whole house purchase process. She was attentive, friendly and always took the time to explain everything carefully which was amazing as I am a first time buyer. Highly recommend, thanks Maddy!
5/5
Amazing service from Poppy, she was so helpful through the whole letting process and kept us in the loop throughout. Would recommend for anyone in Sheffield who is moving. Thank you so much.
5/5
Haus recently sold our property for us and have been absolutely excellent throughout the whole process. The process was made so easy and stress free and went through so quickly! Heather went above and beyond for us and kept us up to date and answered all our questions throughout. The whole team at Haus are very knowledgeable and friendly! Thanks so much ❤️
5/5
What a great team they are here, Will is great and always goes above and beyond and puts the service of his customers at the forefront of what he does. Would not hesitate to recommend them to friends and family. 😁 …
5/5
Had an excellent experience with the team! Nicole and Lesia were incredibly helpful, professional, and efficient in getting all my pre-tenancy paperwork sorted out quickly. They made the entire process stress-free. Highly recommend their fantastic service
1/5
avoid if theyre going to give you a house under RNL!!! check the reviews for RNL property management before choosing a house through haus, the reviews here seem good as the house finding process is so fine but as soon as youre moved in everything is handed over to rnl and theyre a nightmare. My room had a window that didnt shut for months which was blown open in the wind and my whole room was soaked with rain (it was unlivable and i had to stay at a friends house for days) they eventually bolted it shut in october then replaced it finally at the end of november (i moved in in july) they charge you for stuff you didnt break and you wont get your full deposit back even if the house is spotless. friends who also had a house with them had mould in kitchen cupboards and more issues that just didnt get resolved. In the RNL reviews, people had even worse experiences, the reviews are wild so please check, be careful!!
5/5
Will was incredible to deal with from start to finish. Full support the whole way through, speedy sale and just all round a pleasure to deal with. Would highly recommend
5/5
Heather Slater was excellent through our buying process. Heather maintained consistent communication through the purchase, breaking down what was happening when and why. Our whole buying process was complete in a matter of 2 months and is testament to Heather and our solicitors.
Thanks for your review Sam. We wish you every happiness in your lovely new home 🏠 …
5/5
Sold my property recently through Haus and cant praise them enough as the whole process took 2 months! James Bridgland came out to value my property and was really helpful. He was extremely knowledgeable about the area, the current market, and gave us great advice from the start. Heather then handled the sale from offer accepted right through to completion, keeping us updated every step of the way. The whole team who updated us on viewings and offers were also great, would highly recommend!
Thanks so much Alastair for your 5 star feedback 🙌 …
5/5
Experienced estate agents who made us feel like they truly cared about providing a professional, personal and efficient service throughout. We loved the portal, which made the process so much smoother and more pleasant: no unnecessary communications or chasing, it was updated in real time and we could check it when it suited us. Would recommend.
5/5
We have used Haus a few times over the years and more recently they have helped us with a house sale which was challenging to say the least. There used to be an advert for a famous lager … in our opinion Haus are probably the Worlds best Estate Agent … and Definitely the best by a mile in Sheffield . Brilliant at communicating, fantastic at keeping you up to date , always pleasant & nothing was to much trouble , we cannot fault the service . If all Estate Agents operated in the same way, moving house would be much less stressful for everyone. Thanks to all the staff . Bob & Maria
5/5
Haus came highly recommended and has exceeded all expectations. It really has been a first class experience from my very first call right through to completing the move; everyone I spoke to went above and beyond, nothing was too much trouble. A special thank you to Maddy Wall, who was so friendly, professional, proactive, and incredibly helpful throughout the entire process. It has been an end-to-end positive experience and I don't hesitate to recommend Haus.
5/5
Would 100% recommend Haus estate agents. Heather managed to keep us all sane during a tricky draw out sale. Everyone Heather dealt with sung her praises and said they wish they could work with her more.
1/5
I rarely leave negative reviews, but my experience with Haus was genuinely disappointing. My issue is not that I didn't get the property. The vendor is, of course, entitled to sell to whoever they choose. My concern is with how the process was handled. From the beginning, communication was poor. Despite repeatedly asking to speak with the negotiator by phone, WhatsApp or another platform, I never managed to have a single conversation with her. I called the office on multiple occasions but was told she was unavailable, and no meaningful alternative was offered. I was a committed cash buyer with my finances in place and was ready to proceed immediately. Haus later confirmed that I had submitted the highest cash offer, yet I was never given the opportunity to have even a brief conversation with the negotiator before the property was sold elsewhere. I had also been advised that submitting an offer would allow the next steps to be discussed with the seller, but that discussion never happened. After raising my concerns with the branch manager, I received a response defending the process, but it did not address my main concern: why a committed cash buyer with the highest cash offer was never given the opportunity to discuss the property or respond before the sale was agreed. Buying a home is one of the biggest purchases people make, and I expected far better communication and a more professional, proactive service than I received. Unfortunately, based on my experience, I would not recommend Haus.
5/5
Buying our first home was a huge milestone for us, and we couldn’t have asked for a better estate agent than Maddy and the team at Haus. From our very first viewing right through to completion, Maddy was always friendly, approachable and incredibly helpful. She kept us updated whenever she could, answered our questions promptly, and was always willing to chase things up on our behalf when we needed her to. As first-time buyers, the process could often feel overwhelming, but having someone so supportive and proactive made a real difference. Even when there were delays outside of Haus’s control, Maddy remained professional, reassuring and communicative throughout. We always felt that she genuinely cared about helping us get into our new home. Thank you to Maddy and everyone at Haus for making such an important milestone a positive experience. We wouldn’t hesitate to recommend you to anyone buying or selling a home.
5/5
We recently visited Gateway for viewing and I must say that Jordan Fields was fantastic throughout our property viewing. He was incredibly kind, friendly, and professional, taking the time to show us around without making us feel rushed. He answered all of our questions with patience and made the whole experience enjoyable and stress-free. We really appreciated his helpful attitude and excellent customer service. Thank you, Jordan!
5/5
We had a viewing with Kimberly in February and ended up renting one of the places she showed us. She was super helpful and friendly.
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Sheffield has the most, with 520 reviews rated 4.9 out of 5, followed by Leeds with 304.
Yes. In The Trusted Agent 2026 awards: haus, Sheffield won Gold.
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