Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotMy experience as of 31/10/2024 not a…
My experience as of 31/10/2024 not a very nice ongoing experience, poor communication , operated on a shoestring , Do not purchase a Harron Home unless you want undue stress and Anxiety. Beware of sales tactics and part exchange deals, you will be the victim of a clever orchestrated fraud, in which they will try and get out of it in a very clever way. THEY ARE NOT PART OF THE NEW LEGISLATION THAT THE GOVERNMENT HAVE BOUGHT IN 2024 OMBUDSMAN SCHEME I wonder why>?
SIMON · 4 December 2024 · Harron Homes Carlton
Agent replied · 29 December 2024
Hi Simon and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our North Midlands customer service team is looking into your review. If you have any further queries, we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk
★★★★★ 5/5
TrustpilotMe and my girlfriend just bought our…
Me and my girlfriend just bought our first home here with Ann, she has been absolutely amazing with everything!! Not only doing her job but going above and beyond making this a seamless and enjoyable process for us :) She gave us regular updates and really advocated for our benefit throughout it all. Thank you Ann- Harron Homes (stanton-hill) and thank you to the company!
Ruby · 30 November 2024 · Harron Homes Carlton
Agent replied · 29 December 2024
Hi Ruby and thank you for taking the time to leave a review. It’s great to hear about your experience at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotShocking- 14 emails no reply!
Shocking! I’m taking legal action against them! I’ve emailed them 14 times!! In 3 months and no reply I’ve rang up also and they say ‘everyone is busy someone will ring you back’ and shock no one rings you back!Once they have your money they don’t care afterwards! They have breached their contract and this is why I am taking legal action so we will see what happens when it’s taken to court DO NOT BUY from this company!
Bec · 24 November 2024 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Bec and thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trustpilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trustpilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
★★★★★ 5/5
TrustpilotVictoria Heights
Jacquie and Gary at Victoria Heights have taken a lot of the stress out of moving home, and gone above and beyond in ensuring our requirements and expectations are met.
Ken · 21 November 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Ken and thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotShocking company, DO NOT BUY FROM THEM!
Shocking company, DO NOT BUY FROM THEM!We are currently in a chain and the final culprit holding up everything is these guys. They're treating everyone (including the buyer who's getting the home from them) like muck and they have now delayed the house for no reason! Shocking communication and clearly only care about getting some money in their pockets, cheers for ruining christmas.
Craig · 21 November 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Craig and thank you for taking the time to leave a review.Unfortunately using the information you have provided, we’re unable to locate your details on our database. Please can you contact the relevant customer service team so we can look into this review further: northmidlandscustomerservices@harronhomes.co.uk or yorkshirecustomerservices@harronhomes.co.uk. Many thanks,Harron Homes
★★★★★ 1/5
TrustpilotVery poor customer service
I am going in the process of buying a Harron home . How I wish I hadn’t bothered . Very poor communication have been trying to get in touch with the sales manager for 10 days not answering my texts/ calls/ emails. The incorrect information they give you and then deny it If this is what it is live before I buy the house what is going to be afterwards! Very disappointing and very stressful process! If I could I would give a negative score
Julie · 18 November 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Julie, thank you for sharing your feedback. We sincerely apologise for the inconvenience caused during this important time. Communication is a priority for us, and we deeply regret falling short of your expectations.We understand how stressful this process can be and want to reassure you that your concerns are being taken seriously. Our Sales Manager is already in touch to discuss this further and ensure you feel fully supported.We are committed to addressing your concerns, making this process smoother, and restoring your confidence in Harron Homes. Thank you for giving us the opportunity to improve.
★★★★★ 3/5
GoogleThis is this morning truck running over newly laid lawn of our neighbours
It churned up all the grass WHAT!!!!
Sue · 15 November 2024 · Harron Homes Doncaster
★★★★★ 1/5
TrustpilotLeft Hung out to Dry by Harron Homes.
On the 18th August while on our annual family holiday the cold water feed came away from the stop tap, leaving cold water running at mains pressure in our house for over 12hrs. The 4th time on the Laughton Gate Estate so far that this issue has happenedThe 19th August the Harron Homes site tried there best to clean up, but the house had been stood in water for 36 hrs at this point.On our return on the 21st August the Harron Homes customer care told us not to worry, they would look after us. Photograph all our belongings and let them know costs then we can dispose of them in the site skip.The day after Harron Homes said I needed to claim against there sub contractor plumber and they need our damaged items, now in their skip and off site.The day after Customer Care told us to claim on our own house insurance for contents.This opened a huge can of worms, no items for loss adjustor to view and also Home Insurance wanted a moisture report on the property.I told customer care about this report was required and this would come under buildings insurance, so this is Harron Homes responsibility as only 16 months in our home. I was now advised to claim on my house insurance for buildings & contentsOur insurer demanded a moisture report, Harron Home believe this was excessive. The moisture report says we have 100% moisture / saturation in the concrete pad and recommends a fully ground floor strip out and reinstatement. Harron Homes wanted to reinstate the property with his level of moisture!!On the 12th September the MD visited our home to offer an olive branch and pay for our contents and insurance excess, but the contents claim is almost settled now with our house insurance. A case of too little too late.I asked about any compensation / good will gesture for the miss information, having to use our house insurance, upset, disruption, inconvenience, stress, upset, etc. this is under review and has been for the last 12 weeks.Harron Homes will gladly support you at the purchase of a new house and roll our the red carpet, make you feel super special and valued, and yes snagging they are pretty good.... but when things do go wrong as they did in our case, they will do the absolute minimum they can and tell you to use your own house insurance.The value in a company is its product and how it treats it customers.
Matt · 13 November 2024 · Harron Homes Doncaster
Agent replied · 22 October 2024
Hi Matt and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotBilsthorpe Chase
I have been looking to purchase a property at Bilsthorpe Chase for the best part of two years, because of complications with selling my own house. but in all that time Hannah Jackson and Meryl, both at Bilsthorpe Chase have been exemplary and have helped me no end throughout the whole process, both with communication and reassurance when the sale of my own property wasn't going as smooth as expected. a well deserved 5 star
Neil · 11 November 2024 · Harron Homes Doncaster
Agent replied · 10 June 2024
Hello Neil and thank you for taking the time to leave a review. It’s great to hear about your experience at our Bilsthorpe Chase development. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotMisleading/false marketing
Misleading/false marketing. We visited the site office today expecting to reserve our dream home but when we got there there was no mention of the gifted deposit displayed on their adverts on their own site and right move. The sales manager tried saying it was for a different property but it was literally a banner across the property we looking at and had the plot number in the text. I pointed this out and then she said it was due to part exchange despite the advert saying both options were there. The fact they pivoted so quickly to a different reason shows me the first one was nonsense and as she went on, the 2nd excuse made little sense anyway. The details of the part exchange were different to how it was framed in the initial meeting and I felt as though they expected me to be thankful they offered a fraction of the deposit despite them stating that almost 3x that was on their adverts. Due to them completely ignoring their own deal, we had to walk away after a stressful week lining up the mortgage and sorting out the other elements. The absolute lack of understanding from the manager that having the promotion on their site and the impact on a family by completely ignoring blows my mind.
Gary · 9 November 2024 · Harron Homes Doncaster
Agent replied · 22 November 2024
Hi Gary, thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trustpilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trustpilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
★★★★★ 1/5
TrustpilotHORROR HOMES
HORROR HOMES We purchased our house on Feb 2020.We are still waiting for our snags to be completed, this is after our upstairs flooded, the bath water came through the kitchen ceiling, half of our living room Ceiling had to be removed due to bad plumbing, and customer service is the worst we've ever encountered.They either make appointments then don't turn up, or turn up when not expected.The customer service is even worse on site.I had my disabled mother visit, and my father parked on our drive, so I parked in one of the 5 empty show room spaces, the other 2 were occupied by the terrible sales staff.I went to collect my car, still 5 spaces clear,and there was a note on my car.I went to the sales office and asked why they felt the need to put a letter on my car, it was only for a few hours which I explained was because my mother was visiting and she is disabled.I was told to contact customer service ( very rarely get a reply) I was then told by the younger women, I should have bought a bigger house with more parking. We have a four bedroom detached house!!!I was absolutely gob smacked.If I was the owner of Harron homes, I'd be asking why the homes are not selling. This may be a little clue.I am beyind words.I would never recommend buying a Harron home or dealing with the sales team and customer service is dire.
Mr · 7 November 2024 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Mr Bright and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We are so sorry to hear about your experience with us, please could you contact our customer service team on yorkshirecustomerservices@harronhomes.co.uk and provide us with the dates and times of your experience so we can investigate further.
★★★★★ 4/5
TrustpilotGood and very helpful team
Rating only, no written review.
Olu · 7 November 2024 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Olu and thank you for taking the time to leave a review. It’s great to hear about your experience at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotA pleasurable experience!
Hannah at Bilsthorpe Chase has been an absolute pleasure to deal with so far, very informative and I cannot fault the communication to date. The whole process has been explained well and Hannah has made it feel like nothing was too much trouble.
Matt · 6 November 2024 · Harron Homes Carlton
Agent replied · 11 June 2024
Hi Matt and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAnn our sales executive as been amazing…
Ann our sales executive as been amazing she as & is there for us every step of our way to purchasing our new property cannot say enough on the service she as offered us & we feel we have gained a new friend X
EElizabeth · 2 November 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Elizabeth and thank you for taking the time to leave a review. It’s great to hear about your experience at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotI have recently reserved a plot at…
I have recently reserved a plot at Bilsthorpe Chase. Hannah is extremely helpful and very knowledgeable. Nothing is too much trouble. Hannah has helped guide me through the process of purchasing my new home and is only a phone call away to help answer any questions. So far the experience has been great. Looking forward to moving into my new Harron Home.
J · 31 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Jean and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOur forever home at Sandlands …
Ricky at Sandlands took over our home purchase after we had already reserved the plot. Despite not having all the early conversations with us Ricky knew all the detail and took lots of time to get to know us.Ricky went above and beyond for us in every interaction, making sure he kept in touch even when things were outside of all of our control. Ricky’s attention to detail is second to none and he made everything so easy in his quiet unassuming but very effective manner. If a few days go past now we find ourselves missing him and consider him to be part of our family who is welcome around our beautiful home any time! Thank you for all your efforts, patience and tenacity in moving us into our forever home. Wayne and Dave who manage the site are incredible at what they do. They must be beyond busy but are always happy to help, they are patient, supportive, professional and you can just tell they take great pride in all of their work. It really shows and our home is stunning! Overall our experience buying a Harron home at Sandlands has been a wonderful journey and that is down to these 3 key individuals for all their care and efforts. Who said moving home should be stressful. Ricky, Dave & Wayne have made it such an amazing experience and we are truly grateful.
Gemma · 30 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Gemma and thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home at Sandlands Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotSarah and Sylvia both are really…
Sarah and Sylvia both are really helpful and informative, and they are very good at their marketing jobs😉
Vishnu · 30 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Vishnu and thank you for taking the time to leave a review. It’s great to hear about your experience at Thorpe Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotGood overall expierence
We were impressed by the quality of the build at Harron Homes Retford and found the same at Brierley Heath but with the addition of added views and the surrounding park. Ann the sales representative helped in many respects. Being strangers to the area and not able to visit regularly kept us up to date with the build and regular photographs and telephone updates. Provided useful information on where and what was available around Sutton and Mansfield. The site staff have all been polite and carried out the odd repair needed efficiently. All have been helpful. Mr Hatfield
Mr · 29 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Mr Hatfield and thank you for taking the time to leave a review. It’s great to hear about your experience at both The Brambles and Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe have recently moved in to the…
We have recently moved in to the Brierley Heath site and couldn't be happier. Anne has been fabulous and so helpful; couldn't recommend more.
Gabrielle · 28 October 2024 · Harron Homes Rossington
Agent replied · 24 August 2024
Hi Gabrielle and thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotBrierley Heath
We visited Brierley Heath, Sutton in Ashfield, to visit their show home and straight away fell in love with the house and the development! Anne was amazing, very helpful, knowledgeable and a great sales woman! Nothing is too much trouble for her.
Mr · 27 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe have just moved into our harron home…
We have just moved into our harron home at cressacre green harlington and just want to mention how amazing our home is everything about it is perfect, Jane and bronte have been amazing the customer care is fantastic on this site it really is. The workmen and managers of this site are also fantastic and are very hard working and gone above and beyond for us and for that we are thankful. The new contracts manager of this site is a lovely man and couldn't do enough to make sure he sorted us being on our home for the date we wanted to be in honestly great team and wonderful houses built. Would highly recommend harron homes.
Savannah · 26 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Savannah and thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home at Cressacre Green. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotTop Quality and Friendly
We are a few days away from moving in and Harron Homes / the De Maulay Manor site team have been fantastic. Jeanett has been so lovely to deal with and always has time for any questions or quick visits we have needed, and goes out of her way to get to know you as people not just customers.Paul was really friendly and helpful throughout all the build stage, and recently Joe gave us an excellent home tour with useful instructions. We cannot wait to move inSara & Anthony
Sara · 26 October 2024 · Harron Homes Doncaster
Agent replied · 10 June 2024
Hi Sara and thank you for taking the time to leave a review. It’s great to hear about your experience at De Maulay Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
Trustpilot5 Star service ⭐⭐️⭐️⭐️⭐️
Myself and my partner recently attended the De maulay Manor Haron home sales office for a scheduled appointment with Jeanette.We originally had the intention of looking at one of the three bed houses on the site. Which Jeanette showed us around the show home. after a detailed conversation and a thorough walk through, she helped us realise that our needs and wants were more than what the mawsley had to offer. Nevertheless the house was amazing! We could not fault the service Jeanette provided for us as she was attentive and made sure no stone was un turned. She understood exactly what we wanted and navigated us through all possible options for us to explore, regarding getting our first Harron home. This gave us new insights and information, and we can not wait to begin our process with Jeanette. Thank you so much Jamie & Aron
Jamie · 25 October 2024 · Harron Homes Carlton
Agent replied · 22 November 2024
Hi Jamie and thank you for taking the time to leave a review. It’s great to hear about your experience at De Maulay Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotShipley lakeside
We have just moved in to our beautiful home in Shipley lakeside, from the very beginning the process was made so easy with the guidance off Charlotte who was very knowledgeable about the process, we reserved our plot at a very early stage in the development and we always looked forward to our regular Monday morning photographic updates you can clearly see how caring and supportive charlotte is about her work so thank you Charlotte.The quality off workmanship is outstanding and we couldn’t be happier their are a few miner snags which are being dealt with by Richard/Jamie the site managers, we are still being built around which is not a problem, the building team are very courteous and the site is constantly being kept clean which is not a easy task this time of year.
Julie · 21 October 2024 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about you're experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
