Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 2/5

Trustpilot

The snagging process is a nightmare

The snagging process is a nightmare. Every job takes months to get booked in. Customer service is really bad with getting back to you. We moved in at the start of March, still waiting for certain faults to be fixed. Customer service keeps telling us they are trying to arrange something, then they never get back to us. They don’t communicate with other workmen or the site manager either. We have also been unable to get a contact number for any manager/director, even though we have asked

NT · 27 August 2024 · Harron Homes Doncaster

★★★★★ 5/5

Trustpilot

Shipley Lakeside

Today we have just reserved our plot at Shipley Lakeside and couldn’t be more pleased with the level of service and support we have received so far. Thankyou to Charlotte, she couldn’t have been more helpful, giving us all the info we needed to make our decision (which wasn’t too difficult given the site location!). We are looking forward to our journey and moving into our new Bamburgh home

Simon · 25 August 2024 · Harron Homes Doncaster

★★★★★ 2/5

Trustpilot

Things aren't good at the Hawthorns

My wife and I were looking to move into the Snaith or Carlton area and I had been advised that there may be a good deal to be had at the Harron homes Hawthornes estate in Carlton, so today we set out to take a look, we didn't initially call into the sales office as we wanted to get a feel of the estate, unfortunately our first impressions were not good at all. The road as you drive around the estate is awful, I would say if you don't have a 4x4 or SUV you will lose a tyre or two over time, we drove down Vincent Street and turned right where we were met with a fenced off area that was very overgrown with 4 foot high weeds, this actually turned out to be plot 101, one of the plots we were interested in, and through the weeds you can actually see the foundations, it's quite strange that Harron would allow an estate that they are still developing get into such a way. There was also scrapped windows and doors dumped on the car park next to the weed bed. We bumped into a resident who advised us the site has been closed for months and no one is managing it, which explains the condition of the site. I am sure there is a rational explanation, but do Harron actually thing that leaving a development in this way, uncared for & weed infested will sell houses? No, well not to me anyway. Get a grip Harron and get the Hawthorns Estate tidied up!

Carl · 25 August 2024 · Harron Homes Doncaster

★★★★★ 5/5

Trustpilot

Brierley Heath plot 61!

What if we hadn’t of popped in for a ‘chat’? We wouldn't be in our absolutely beautiful dream home (don’t get me started on the dreamy views) and we couldn't have done it without the incredible Ann. She made the whole experience stress free and positive. Anything we needed sorting, she’d sort it. Any questions were answered instantly. She knew how important this move was not just for us but for our little girl and we cannot thank her enough. Everything was perfect from start to finish, harron would be lost without Ann, a real asset but also such a wonderful person! And thank you to Todd too, absolute top bloke and answers any questions you have, again a real asset to Harron! Thanks again!

Lee · 15 August 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

We purchased our new home from Harron…

We purchased our new home from Harron Homes a couple of months ago and it is lovely. We part exchanged and the process was fast and really smooth, with the help of Rachael, Nikki and Joel who have been great.

MICHAEL · 13 August 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

My journey with Harron…

My journey started with Harron initially many months ago when I decided it was time to move on. I have dealt with a number of different staff along the way. My involvement with them took off in April when my purchase was agreed. For 4 months I have felt very comfortable with the process ( having not moved for 40 years) and Rachel has been a constant source of support. She has chased my solicitors and those belonging to my chain in order to obtain a speedy completion. Would recommend them to anyone.

Christine · 12 August 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

I met Hannah and Meryl at 'The Chase'…

I met Hannah and Meryl at 'The Chase' development in Nottinghamshire. Buying a house is easy, buying the right house... not quite so easy! Hannah and Meryl were very professional and super helpful answering all my questions not just about the house but about the site and general area as well.

Ty · 9 August 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service from the moment we stepped through the door. Charlotte was professional and yet had a lovely caring approach. She couldn't have done more to help us.

Trevor · 8 August 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

Exceptional Service!

I just wanted to share that we’ve received an exceptional service by Josh at Laughton Gate.We can’t thank Josh enough for all his help, honesty and expertise, he’s been absolutely fantastic.He’s an asset to the company; really great guy!  If you’re looking for a new home these houses are really lovely and Josh is extremely knowledgeable and able to help with absolutely anything.

Colette · 2 August 2024 · Harron Homes Carlton

★★★★★ 1/5

Trustpilot

Poor experience overall- multiple sales…

Poor experience overall- multiple sales staff, all promising different things that the other states would not be possible. Poor after sales service, awaiting 7 months for repairs/ snagging still not completed. Plug socket not in same place as shown on electrical plan- response from Harron is that properties are hand built and can differ, rendering a whole kitchen counter useless as no plugs!

Matthew · 31 July 2024 · Harron Homes Carlton

★★★★★ 1/5

Trustpilot

If I could give zero stars I would.

If I could give zero stars I would.Countless issues. Still not resolved after 8 weeks. Unhabitable rooms with mould and no urgency to resolve the root cause. Their process is horrific. Customer after care is terrible from the top level decision making. Once they have got your money they really don't care. Be warned.

Andrew · 31 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

Ann is fantastic at Brierley Heath

We came to view the Brierley Heath development just for a look, but was shown not only the show homes but were taken up to some of the semi-built homes to view and fell in love with a plot! Ann was fantastic throughout the whole process, very knowledgeable and kept us up to date with photos of our house being built until completion. The part exchange process was easy, and Ann was able to help with any questions we had!

II · 28 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

It's been a beautiful journey and…

It's been a beautiful journey and experience so far. Really pleased with service and great support from Michelle and Joy. Both are very warm, professional and supportive.

Stella · 27 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

I have just moved into a new harron…

I have just moved into a new harron home at Riverdale Park. Wow what a fantastic service advice and support i have received from Penny in the sales office. Without her help and support I could not have managed to get here. I couldnt be happier or praise her enough and i am thrilled and looking forward to my new life here. Thank you to Penny from my first visit I was impressed and no other builder had done that for me all the team have been great.Brian Plot 11

Brian · 26 July 2024 · Harron Homes Carlton

★★★★★ 1/5

Trustpilot

18 month review; incentives to 'save' money, only to spend more than you saved fixing your new home upon completion

Harron Homes offer first class sales pitches and employees who are oustanding at this element of their respective jobs. Unfortunately, post sale, the customer care experience is abysmal and almost non-existent. While they are generally happy to rectify poor work, craftsmanship or defects to the outside (front facing, where prosective buyers walk) of the property, the internal finishings are almost laughable. To the cynics, obviously, no house is ever perfect, however Harron seem to take excessive pride in their sales teams and stop everything else once you've completed your transaction. I, alongside several of my neighbours who all moved in at December 2022 have had 18 months of poor quality houses, doors put on backwards (they're also the cheapest MDF you can find, most don't fit the door frames), i've had 4 replacement front and rear doors, walls have had to be replastered, a garden which (remains) more akin to a swamp when wet, builders there to 'rectify' work creating more issues (and then wilfully ignoring them - like lights popping out of the ceiling, cracks, splits or dinks in your walls as if they never happened) requiring you to spend yet more time trying to get them to call out which is also a chore in itself. The number to call is consistently busy (this should give some indicators to the amount of issues they have) and emails routinely go weeks unanswered, even when only requesting updates or confirmation of dates for works to be completed. If you are one of the lucky few who happen to get a 'complete' house, you will have a house for life, however so many (read similar reviews from their sites in the surrounding areas, and speak with other estate agents/new build sales offices) seem to operate on a sell first fix later policy - several of us having only lived her for under 2 years are now looking at selling and moving elsewhere as we have all but given up. 3 site managers and deputies in 18 months (should speak volumes), a prioritisation of cost over quality homes (the last dept. manager resigned as they consistently refused to the do work properly due to cost), internal reports are hidden and likely incomplete, they grant no access to information about the home you are buying I could go on. I had in excess of some 100-150 snags, and while non of these were structurally related, the finishing touches, quality of material, craftsmanship and care taken in building these, coupled by awful customer service is awful. Do not make the same mistake I have in buying with this company, they talk a good talk but haven't walked in their life. I will sell and move elsewhere, i'd strongly advise you to do so too. They ask for 5 star reviews as soon as you've moved in - look throughout for the updated reviews and you will quickly find a similar story of headaches and problems.

Joseph · 24 July 2024 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Liz Cooper - Wyndthorpe Chase!

A massive thank you to Liz Cooper at the Wyndthorpe Chase development. We are first time buyers and I had spotted an unavailable plot online due to not being released yet. Myself and my partner went to have a look around the development and Liz took us into both a house that was a blank canvas and one that was fully furnished. This gave us such a great insight into the size and space of the house and what it would look like finished. As first time buyers we didn’t have all the knowledge to hand but Liz gave us some great advice on mortgage brokers, financial advisors and how to get going on our purchase. On the same Sunday I was able to speak to the advisors she had suggested and get the ball rolling for a mortgage in principle to purchase our first home. In the meantime Liz managed to get the developers to release the plot that we wanted early so that we could reserve and buy as soon as we had confirmation. Liz got us our perfect first home at an amazing deal and has since continued to provide support advice and check in on our progress with buying our home. We cannot wait to go back to the development and get picking our home features! The new builds come with so many great benefits and so many choices to choose from when it comes to kitchens carpets etc. I don’t think this process would have been as quick, easy, nice & enjoyable without Liz! We would love to see her be rewarded. Thanks Liz, Laura & Branden!

Laura · 19 July 2024 · Harron Homes Carlton

★★★★★ 3/5

Google

Mid homes

Clement · 19 July 2024 · Harron Homes Doncaster

★★★★★ 5/5

Trustpilot

Charlotte at Shipley Lakeside, amazing!

Just been to reserve our plot, fabulous experience from start to finish. Charlotte has been amazing, nothing was to much for her, so welcoming and friendly. Going on site to look at our plot was very informative, and was able to get a better understanding of the site and plot. Charlotte explained everything in great detail and putting us at ease. Thank you Charlotte looking forward to our journey with you.

Sharon · 18 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

Julie was incredibly efficient and…

Julie was incredibly efficient and helpful! She explained everything at every step and made us feel at ease and very welcome!

Gabrielle · 18 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

The Amazing Ann

We would like to say a massive thank you to Ann at Brierley Heath Harron Homes. Ann went above and beyond to make buying our new home alot less stressful than it could have been. Ann was extremely helpful from the very beginning and is still there for us, (even though we are now living in our dream home).Thanks again Ann you've been amazing and we really appreciate everything you have done for us.You are a real asset to Harron Homes.

Ian · 18 July 2024 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

They refused to repair my floor. Told me I am putting heavy furniture in the kitchen which is causing the laminate to develop bubbles and dents! I am very convinced there in damp in the floor.

They refused to repair my floor. They insisted that I have furniture in my kitchen which caused the laminate floor to bubble and develop dents. They repaired the next-door neighbour`s floor which had a similar issue. I If the floor had been durable it would not move and have bubbles because of "heavy furniture"

Modester · 17 July 2024 · Harron Homes Carlton

★★★★★ 5/5

Trustpilot

The journey to a new home !!

Moving house is a challenge for us all , not something we experience very often in our lifetime , but I now wish we had bought a new home years ago. Harron homes have walked us through the whole experience always there when we needed something answering , helpful at every stage . Now we have moved to our new house we can finally call it HOME , please don’t think there won’t be a few issues , there will be!! Don’t think there won’t be a few snagging jobs that need finishing !! There will be, but trust the team at Laughton gate Dinnington and they do everything to help.Thank you to the whole team (plot 55 ) is fab 👍🙏

Paul · 15 July 2024 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Update

Update, gave this company one final week to book somebody on to fix our damp and mould that we have had since we moved in 1 year ago because of shoddy workmanship, as expected no response so NHBC and legal, also worth noting that customer services tried to fob us off by saying our staircase is a veneer so cannot do anything about the bad stains, we kindly informed them that according to the brochure they are supposed to be oak, response... we will change these immediately so it's worth anybody double checking.

Steven · 15 July 2024 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Alison melia & Caroline at High gables…

Alison melia & Caroline at High gables Pocklington have been a pleasure to deal with Very reassuring & Helpful 😁😁

Michael · 14 July 2024 · Harron Homes Carlton