Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 1/5

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Update

Update, gave this company one final week to book somebody on to fix our damp and mould that we have had since we moved in 1 year ago because of shoddy workmanship, as expected no response so NHBC and legal, also worth noting that customer services tried to fob us off by saying our staircase is a veneer so cannot do anything about the bad stains, we kindly informed them that according to the brochure they are supposed to be oak, response... we will change these immediately so it's worth anybody double checking.

Steven · 15 July 2024 · Harron Homes Rossington

★★★★★ 5/5

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Alison melia & Caroline at High gables…

Alison melia & Caroline at High gables Pocklington have been a pleasure to deal with Very reassuring & Helpful 😁😁

Michael · 14 July 2024 · Harron Homes Carlton

★★★★★ 5/5

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A great service so far from both Hannah…

A great service so far from both Hannah and Meryl.They both have lots of patience and want to help to ensure you buy the right home and plot....

Kerry · 12 July 2024 · Harron Homes Carlton

★★★★★ 5/5

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Harron Homes - Hucknall - Ricky

The Harron homes Sales Hub in Hucknall was great. From the start Ricky was very welcoming and provided amazing customer care, giving very informative but easy to understand information and advice.

Sunjit · 11 July 2024 · Harron Homes Carlton

★★★★★ 5/5

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Could not have done more

All went really well Hanna at Bilsthorpe Chase were really amazing .Spot on !!!!

Alan · 10 July 2024 · Harron Homes Carlton

★★★★★ 1/5

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They say they sort out most snagging…

They say they sort out most snagging issues within 28 days. We moved in nearly 3 years ago and still have over 25% of defects outstanding.Beware! Once they have your money, they do not want to know you.

Alan · 8 July 2024 · Harron Homes Rossington

★★★★★ 5/5

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Hannah was thoughtful

Hannah was thoughtful, helpful and understanding of our position. She guided us through everything without any pressure. It was a pleasure to work with her. Thanks Hannah.

Friend · 2 July 2024 · Harron Homes Doncaster

★★★★★ 5/5

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House search

We have been to a few of the Harron site and all the sale staff has been very professional. Jeanett, Penny, Helen and Rickie needs a mention but Julie has been extra special. I have been to other companies, some has been good and others not so good

Ping · 1 July 2024 · Harron Homes Rossington

★★★★★ 5/5

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Laughton Gate Julie and Jo

Julie and Jo are absolutely fantastic. They make the whole process seamless. They’re professional, friendly and nothing is ever too much trouble. Always on hand whenever anything was needed. They were an absolute delight to deal with and our experience with them was brilliant. I can’t thank them enough.

Melissa · 29 June 2024 · Harron Homes Carlton

★★★★★ 1/5

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BEWARE OF HARRON HOMES

Wouldn't buy a home from these cowboys. Been waiting over a year for snagging to be done! Every time it rains you can have a bath in the garage

Juliee · 26 June 2024 · Harron Homes Rossington

★★★★★ 5/5

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Thank you Caroline at the High Gables…

Thank you Caroline at the High Gables site in Pocklington. Very informative information and answers to my questions about the property and site.

Darren · 25 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Bisthorpe Chase

On our first visit to Bilsthorpe Chase marketing suite we were greeted by Hannah who was friendly and knowledgeable, she directed us to the show home which was immaculately presented.Hannah’s customer care is outstanding.

David · 18 June 2024 · Harron Homes Doncaster

★★★★★ 1/5

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Harron Homes Wyndthorpe Chase...Avoid Them.

**Terrible Experience at Harron Homes Wyndthorpe Chase**I regret purchasing a home at Wyndthorpe Chase by Harron Homes. The quality is shockingly poor. Our back garden turns into a swamp every time it rains, making it impossible for my daughter to play outside. The landings and bedrooms are creaking constantly, which is both annoying and worrying. We've noticed cracks everywhere, and to top it all off, the roof in the master bedroom is leaking.Despite reaching out to their customer care multiple times, there's been a complete lack of communication. The site manager visited twice, promising to send a joiner to fix the issues, but no one ever showed up. This has been an utterly frustrating and disappointing experience. I would not recommend Harron Homes to anyone.

Juls · 18 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Excellent customer care Bilsthorpe Chase

On an unscheduled visit we were warmly greeted by Hannah who directed us to the show homes which well presented. Hannah was friendly and able to answer any questions.We arranged a further visit which concluded in purchasing our new home.

Karen · 18 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Charlotte at Shipley Lakeside

We've visited Shipley Lakeside 3 times now and each time, Charlotte has been very welcoming, helped us to understand the process of buying our future home and answered all of our questions very thoroughly!!With Charlotte's help, we've now picked our plot and she has guided us through the part-exchange process - we can't wait to hopefully get the home of our dreams!!

Jonathan · 15 June 2024 · Harron Homes Carlton

★★★★★ 1/5

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Bonus waterfall feature

Moved into our lovely new house in March this year on the Far Grange Meadow Site, Selby. For no extra cost the builders have even left a waterfall in the living room. A problem that they knew about prior to us moving in. Instead of fixing the leak they just painted over the water damage to make us think it was sorted. We have complained about this for months and we are still left with water leaking through the roof three months later. To top it off the site manager is now ignoring me. Please could someone from head office contact me to resolve this issue before it causes more damage

Mr · 11 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Hannah at Bilsthorpe

We had the pleasure of meeting with Hannah at Bilsthorpe Chase and she truly made our first buying experience 5*. Despite being incredibly busy she made time in her diary to fit us in and speak through our options. We’ve now reserved and can’t thank Hannah and Ricky enough for helping us get to this stage.

Lauren · 11 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Julie in the sales office at sandlands…

Julie in the sales office at sandlands park hucknall was very professional and helpful when reserving our new home. Thank you 🏠

Clare · 10 June 2024 · Harron Homes Rossington

★★★★★ 5/5

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Bilsthorpe Chase

I've been dealing with Hannan Hackson the sales executive at Harron Homes Bilsthorpe for the best part of a year and couldn't have asked for anyone better to assist me with my numerous enquiries over that period, never too busy to help with my situation or to point me in the right direction with my choices, never pushy or forceful in any way. It's been an absolute delight dealing with her and certainly worth every one of the five stars I'm giving her

Neil · 10 June 2024 · Harron Homes Carlton

★★★★★ 5/5

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Viewing appointment and consultation

Appointment made to view a Heron Homes properly in Boroughbridge. The manager Tony was both helpful and straight forward to deal with. He showed us around a property and we had as much time as we required. We never felt rushed or pressured just a nice business manner the whole time.

Andrew · 8 June 2024 · Harron Homes Rossington

★★★★★ 1/5

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FRONT DOOR REPLACEMENT

September/October 2023 I kept complaining about my front door. A number of work men came out and the problem was never resolved. Then 2 more men came replaced one by one all the workings on the door. There was still a problem. The site manager ordered a new door. NOV2023. I was told 3 months. I kept getting told it was not ready and we don’t fit doors in this weather.On the 16th May totally annoyed by now. I’m informed they want to send the door company out. I was not happy. 7 months now. I asked to speak to Tracey head of customer services that morning16/05. I rang back in the afternoon and she’d gone home. I left a message for her to ring me the next morning and I still have not heard from her. I put in a formal complaint in the sales office about it. As of today 03/06 I’ve not heard from Tracey head of Custer services or anyone else. Now my brother lives with me and he is autistic. So when he can’t lock the door or one of the other problems we have with the door. He goes into melt down because it’s his safety. It’s myself and his work that has to deal with him then. I have explained this to all parties. We were told we needed a whole new door. November23. No one can tell me why this has changed. They want to send a company out and we may then have to still wait.WHY HAS HEAD OF CUSTOMER SERVICES NEVER BEEN IN TOUCH ???

Mrs · 3 June 2024 · Harron Homes Rossington

★★★★★ 5/5

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Excellent customer service @ High Gables site

I would just like to provide some feedback for the outstanding service provided to us by Caroline Dennis, Senior Sales Executive at the Pocklington High Gables site of Harron Homes over the last 4 months.In these days where people are very quick to complain, I wanted to put in writing some positive feedback on one your employees.My wife and I have been trying to downsize from a 5 bed 3 storey house to a Tonbridge and since January, Caroline has been continually dedicated to trying to making this happen for us by:1. Calling me regularly over 4 months, to check on any change in our House sale position (It has taken us 5 months to sell).2. Exploring a wide variety of finance options in order to find a way for us to buy the Harron Home we wanted, including even working with our Estate Agents & offsetting some of their costs. 3. Negotiating with the Harron Homes senior management on several occasions to deliver a deal on 2 different plots which was beneficial for both me as the Customer and Harron Homes.Unfortunately, even with the substantial discounts Harron Homes generously offered on the 2 Tonbridges, we were unable to take advantage as it would have left us right at our maximum budget. Although we are mortgage free, my job situation has recently become more unstable with being made redundant twice in the last 6 months. So, as we needed contingency for my situation, we reluctantly chose not to progress with a new house and instead buy a 10 year old house at a lower pricepoint.However, throughout the whole sales process, we have been very impressed, not only with the quality of the Harron Homes, but also the high quality of Caroline’s dedication and professionalism

Paul · 25 May 2024 · Harron Homes Rossington

★★★★★ 2/5

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If you can handle the stress of repairs…

If you can handle the stress of then go ahead. Repairs requests are not resolved on time you have to almost beg and chase these guys up for days I am having to fight for repairs to be completed at my house on the boiler and kitchen floor. You are asked to email proof of the defects and then have to chase this up with phone callsI called them to report a leak from the water tank and got a response the next day unhelpfully

Mike · 24 May 2024 · Harron Homes Rossington

★★★★★ 1/5

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Terrible after care

I never wanted to listen to those who said how poorly constructed new builds homes were until I moved into our Hampton at the Wyndthorpe Chase Development Site in July 2022. Considering you have 7 days to complete and entire inspection of your property and document any "snagging" issues before it is considered your responsibility. It was only after this period did we begin to notice how terrible the construction actually was. I first noticed this when I installed a desk in my partners office, I found that the studded wall was bowed when placing the desk from one side to the other leaving an eyesore of a gap in the middle. Following this, I found that when installing shelves in the kitchen, I expected the shelf to butt up perfectly in the corner to find that it was more than a 90 degree angle. Don't even get me started on the mess that was left underneath the kitchen worktops after having to take the plinth off one day. It was only upon cleaning our French doors at the back of the house that we began noticing gashes in the glass way after the 7 day snagging period and was informed that because we'd not reported within that period, it was our responsibility. Whilst we've had some fantastic tradesmen over to fix some of the snagging issues, what's ultimately brought me to leaving a bad review is the state of the garden. Moving in during a heatwave, we knew that we had to purchase a sprinkler to keep the turf hydrated. However it soon became apparent how much effort was wasted to maintain our garden after removing the top layer and finding construction material directly underneath. All it takes is a day of rain and half our garden is a swamp. The entire left hand side had died and even after a day or 2 without rain, it's still very sludgy to walk on. After making a complaint about it not too long back we were told an operative would be round to make a report. As confirmed by the first operative, it was in terrible condition finding that in the best case there were 70mm of top soil, way under regulation and this was on top of the boulders of clay and recycling material that covered the rest. It's also a disgrace having to dig up your garden to find cans of energy drinks and crisp packets just throw under your turf before it has been laid. After waiting some time, we were told the ground workers would be round to also assess the situation and whilst they were polite and honest about the situation, also confirming the same as the previous operative who'd visited, I've still not heard anything from customer services regarding this issue. I sent a follow up email to North Midlands Customer Services 12 days ago and still have no response regarding this issue. On top of this, since reporting our turf being an issue a while back, we've over heard workers outside our house slandering us for complaining about the garden. As first time buyers, myself and my partner have been so disappointed with the customer care we've received post sale. The sales team were so welcoming and wonderful to work with on securing the house and I'm finding many of the same opinion until the sale has gone through and we're forgotten about. Regardless of how we move forward with our issues, I wouldn't recommend Harron Homes to anyway with our experiences over the past 2 years.

Sean · 21 May 2024 · Harron Homes Rossington