Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 1/5

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Very shoddy workmanship during the…

Very shoddy workmanship during the build of the houses. After several years I gave up chasing the customer service team as there is no response from them or nothing is resolved without persistence. I sorted the smaller problems out myself, poor paint finishes, gloss all over the door handles and hinges. It took 6 years in total to get the major issues sorted, often resulting in further problems. Scaffolders broke/damaged paving stones which I got no response when I reported this. It also took 6 years to tarmac the development roads, the landscaping according to planning still hasn’t been fulfilled. Positives are - good plot sizes and generous spacious homes.

Roush · 28 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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Terrible customer service and aftercare

Terrible customer service and aftercare. We live on The Hawthornes in Carlton. Our garden is an absolute mess. The drainage has not being done correctly, so anytime it rains the garden turns into a swampy mess for days on end and most of the grass has died. It is completely unusable. Harron should be embarrassed at the standard of garden they have provided.Obviously nothing is getting done about it. Emails just go ignored from site managers and customer service, snagging jobs just get closed down without even being looked at. We have a radiator with an issue which was reported more than 8 months ago! Think very carefully before you decide to deal with Harron. Poor quality work and customer service issues are widespread across all Harron sites, not just ours. Check out the "Victims or Harron Homes" or "The Real Harron Homes Experience" Facebook pages to give a better idea of the standards you can expect. Harron have even been mentioned in the house of parliament due to the poor standards, and taking years to finish off estates even when the last house has been sold.Do your research, it's not hard to find. Everything is all fine until you've signed on the dotted line and they have your money.

Chris · 28 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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If you want a swamp of a garden buy…

If you want a swamp of a garden buy your dream Harron home!? Nobody cares once you sign on the dotted line and the customer service is shocking?! Eleanor Hoskins - The Hawthornes, Carlton

Eleanor · 27 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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We’ve just purchased our new home…

We’ve just purchased our new home through Charlotte and Helen at Shipley Lakeside! They were both amazing, patient and answered all of our questions. They gave us loads of thinking time to make our decision and it was the right one! Excited for the new home!

Tom · 27 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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Highly recommend a house in Carlton!!

We have recently bought a house at the Hawthorns in Carlton and moved in at the end of March. It was a super speedy transaction from start to finish (we weren't even thinking about moving at the beginning of the year!!) but the whole process has been great! The site manager, Simon really sold it to us with how down to earth, trustworthy and just genuinely wants to help us enjoy our new home! We had a few snags as you would expect but he got someone on it that day! And continues to stay in touch asking us if we need anything, it's just been a lovely experience and so unlike our last house and site managers we had to deal with! Highly recommend moving into one of these houses if you are looking to move! It's so peaceful even with the continued development which Simon tries to keep away noise pollution as much as he can! But obviously we are completely understanding that this is a given with any new build developments. Great place to live!

Faye · 26 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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We were difficult customers to be…

We were difficult customers to be honest as we were not 100% sure what we wanted. Jeanett was great. She never pushed us and smile when she wanted to punch me. We got good deal and hopefully we will get the house we hope for

Ping · 25 April 2024 · Harron Homes Carlton

★★★★★ 5/5

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We absolutely love our house on the…

We absolutely love our house on the Hawthorns in Carlton. The process from start to finish/ completion and beyond has been great. You normally get snags on a new build this is a given, but the site manager has been very good at getting jobs done for us. He genuinely wants you to be really happy with your new home when you move in. He is always happy to help where he can on site. The quality of the build is great and the site is just a really lovely site to be on. We absolutely love living here and love our home 🏠

Michelle · 25 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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Hannah is very charming

Hannah is very charming, concise, clear, with a warm welcoming feel, nothing is too much trouble

Ian · 22 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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If I could put minus 5* I would

Most of the the 5* reviews are prior to moving in...that's because afterwards there's nothing good to say. After living in our house for 3+ years and the snags not done, a house rhat still wasn't water tight, I could take no more...we sold! The stress that this house brought to us almost broke us mentally. Absolutely hated every moment because of the stress harron caused. Please do not fall for the excellent sales pitch because that's the only excellent bit. These people do not know how to build houses!!! Response to their reply: what a load of rubbish, I don't own the house anymore because it just got too stressful.. so they are not sorting any issues for me. More rubbish from harron!!!

Kirsty · 15 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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Visiting friend of family, beautiful homes.

Jez · 15 April 2024 · Harron Homes Carlton

★★★★★ 5/5

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The customer service is amazing from…

The customer service is amazing from the likes of Tom. Great structure in place to see you through you buying process.

Elias · 14 April 2024 · Harron Homes Rossington

★★★★★ 4/5

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This is my fifth review about our Harron Home

This is my fifth review about our Harron Home at High Gables, Pocklington. The last was in July last year. in summary I said I would leave another review about our snagging experience. Well, the headline is that it has been slow but we are close to finishing at last.Harron Homes took the initiative on High Gables, Pocklington by offering residents meetings to discuss frustrations with snagging. So, in the autumn we met a director and two senior mangers and explained the delay in the completion of our house and the slow progress on resolving snags. They listened to us and they were honest, they were disappointed with our experience and apologised before asking what we wanted. Our answer was there was no point looking back at what had happened, we just wanted our snags resolving. So, progress began, especially on the internal decorating snags. But things slowed again at the turn of the year so we met two customer services staff to review our remaining snags, the first time we met Sophie who has done so much to sort out our snags since she joined Harron Homes. Since then, we are making good progress and there has been a notable improvement in customer care and we have met a series of competent, polite, professional, tidy and friendly contractors and staff. M&B plumbing sent Dan and a mate who whizzed through our issues inside and out with skill and care. Harry, now almost one of the family, and Daryl from Harron Homes sorted out some joinery and decorating stuff. Jason from Dome brickwork was a human machine in attending to pointing issues, neat tidy and fast. A father and son re-laid our humped lawn in a coupe of days, but unfortunately, I can’t recall their names but gosh they worked hard.So, in our experience Harron Homes are improving their resolution of snags. We know when people are expected, who they are, how long the work should take and Sophie is on the case checking all as it should be. Tracy from M&B plumbing also sets high standards.So slower than we would have liked but we are close to getting the home we dreamed of, and I say again we love the house design and layout of the estate, we have many great neighbours too.I will leave a final review when we are done…

Miles · 11 April 2024 · Harron Homes Rossington

★★★★★ 4/5

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Customer Service response much improved

Plot 123 far grange meadows After almost 17 months of hassle from this company we can honestly say we have never experienced customer service as bad with any other company.they are not at all concerned with issues and snags from the moment you part with your money .if you are considering buying a new home DO NOT BUY FROM HARRON you will definitely regret it ,we have! UPDATE since this review in interest of fairness we have seen a marked improvement in the response from the customer service team Nicola and Sophie have responded to our issues in a timely manner and although issues at this time have not been fully resolved I can safely say I feel confident that they will be soon ,Credit where Credits due they both have gone a long way to restoring our confidence in Harron Homes and I thank them for their ongoing efforts

Alan · 11 April 2024 · Harron Homes Doncaster

★★★★★ 5/5

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Brierley Heath (Sutton-in-Ashfield)

Brierley Heath-The sales lady is called Ann, she is a saint.I had a quick read on the other reviews and I can honestly say I've had nothing of the sort.Ann has made everything as seemless as she possibly can making it her mission to get us in our new dream home. She's an absolute pleasure to be around and will brighten your day just talking to her as she is such a unique lady. The site manager is Todd, he has a wonderfully strong Barnsley accent and is very helpful, especially when Ann shouts at him enough to get out of 1st gear 😂We've been in our house a week so far, and it's got views to die for, it has a very high standard to the finish, is close to all the local amenities and rural enough to make you feel in the country still. I've met some lovely people already and look forward to spending many many more years here.

ChazFest · 6 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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Harron Homes, Nevisons Fold, Stairfoot, Barnsley

We reserved a Harron Home today at Nevison’s Fold, Stairfoot, Barnsley and we cannot stress enough how impressed we are with the whole process from the quality of the build to the fixtures and fittings etc! Janette was absolutely fantastic, she couldn't do enough for us, was professional and very thorough! Very impressed! Would highly recommend!!

Linda · 6 April 2024 · Harron Homes Rossington

★★★★★ 4/5

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De Maulay Manor

De Maulay ManorLiz and Jeanette have both been brilliant so far and we feel well supported in planning to purchase a property. We are still at early stages but we are pleased with the customer service so far. Thanks. Ambrose

Ambrose · 4 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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Buy at your own expense

I wonder if HH removes most, if not all, after sale reviews because I refuse to believe that score is legit! Ofcourse the service before you purchase is amazing! The problem here is the after sale service. I genuinely believe customer services are trained to fob as many people off as possible. I also think their techniques of ignoring people/ not following up etc are used to make people give up and stop chasing! Their customer service is horrible!! Out of All the emails I sent, the only ones they responded to were the ones I cc’d their director! For those of you who want to know the type of snags you may get from purchasing your home, well my list is endless but to name few: leaks in three rooms, no expansion joints on our brick walls, unfinished brick wall at the back of the house, garden is a tip!, staircase that has been fitted by a 5 year old! Actually that’s an insult to 5 year olds and don’t get me started on the finishing touches!! Keep going though HH, instead of giving up, I will hit you with a court order in few months!! 👏🏼Update: deliberately left my full name and email address so they can validate my review/ confirm it’s genuine! Update 4 April- customer services is getting worse by the day. Most people working for Harron homes are leaving, no responses to email, and no action has been taken on the back of this review..

Maha · 4 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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AWFUL House Purchase Experience at Highfield Manor, Fixby

I DO NOT RECOMMEND ANYONE TO BUY A HARRON HOME!!!!! Like the other reviewers on here, I have had a terrible experience with my recent purchase. I agree wholeheartedly with the sentiment that any good reviews are prior to moving in, I even wrote one myself, however once they’ve got your money they do not give a stuff about you. Unless you are prepared for a long slog to get snags resolved, just don’t do it. And that’s if you can even call poor workmanship, snags, I’ve had problems with the brickwork, the bricks, the lead work and uneven floors, and that’s just for starters. Whole house was painted in wrong paint, I had no canopy above the front door for weeks till I noticed, then it took a further 3 months to get the lead work above done. No home demo, heating set to wrong setting so I kept running out of hot water, house alarm did not work for first 6 weeks etc etc etc. Do not believe the glossy brochures about 7-day snagging meetings or after-care, they are non-existent!! Any contact with After-Care is just ignored and they even say they haven’t received it when other members of the department have already confirmed they have! I paid in good faith for a quality product and a quality service, neither of which I got. House is still not complete after 4 months of battling. Worst company I have ever come across

Michelle · 3 April 2024 · Harron Homes Rossington

★★★★★ 1/5

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Lack of Customer Care

Since purchasing our home in Highfield Manor in July 2023 we have had nothing but issues. From a forklift truck driving into our car (parked on the driveway) to missing bolts on manholes in the back garden. We had a contact on site who was brilliant and helped sort out a few of the initial problems (including the ones detailed above). However it seems this gent has now left the company and we are at the mercy of the Customer Care Team. My initial email to them detailing a list of issues was back in December 2023. To date I have not had one single response from the team. That’s 110 days so far with zero response. I am honestly appalled by the lack of customer service post completion. My advice would be to ensure any snags/issues are brought to the attention of the on-site teams within the first few weeks. And God help anyone who experiences any problems after this time.

Charlene · 2 April 2024 · Harron Homes Rossington

★★★★★ 5/5

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Bilsthorpe Chase

Bilsthorpe Chase. This is a follow up review as we have now moved in. So far so good. Items raised are in hand to be sorted. Just wanted to say how helpful, friendly and very professional Meryl is at Bilsthorpe Chase an added bonus for Hannah who as previously commented was also so helpful and professional. They make a great team working together to sort problems out or questions raised. Stay at Bilsthorpe Chase both a good team. Also Paul and Kev on site always available and very helpful.

J&J · 30 March 2024 · Harron Homes Rossington

★★★★★ 5/5

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Gorgeous homes

Gorgeous homes, great customer service and offered us a great deal. cant wait to move in!

Paul · 25 March 2024 · Harron Homes Rossington

★★★★★ 5/5

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Excellent experience

Wow! From the day I walked into the office on Wheatley Hall Road, I was blown away by how helpful & supportive Penny Rands was. This lady has bent over backwards to help me with my new home. I can’t express how much I appreciate all of her hard work, patience, knowledge & support that she has given me & my family. One of the nicest & welcoming people I have ever met. Thank you so much Penny! ☺️

Louise · 24 March 2024 · Harron Homes Rossington

★★★★★ 5/5

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Charlotte and Niki.

Charlotte (Shipley lakeside) welcomed us with open arms when we first went to have a look at the new builds. We went away and thought about things for a while. Then ended up going back a few weeks later. Charlotte again welcomed us with open arms and she is such a lovely lady and super helpful. Charlotte is very friendly and welcoming and not pushy like some other companies... Shes Helped us along the way with all our questions whether they were silly or not. We have gone on to buy a property through Charlotte and with such ease and no stress. Thank you for everything So far. Lets hope the weeks to come are just as kind of stress free as they can be. Also would like to shout out to niki the part exchange manager aswell. She has been amazing too. Again helped us with all our questions and queries. They have both been amazing from day 1. Thank you both. 😊

Laura · 21 March 2024 · Harron Homes Rossington

★★★★★ 1/5

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Worst company ever

4 years on and still have snags. The worst company we have ever dealt with.

Nicole · 20 March 2024 · Harron Homes Rossington