Trusted Agent profile
★★★★★
1,454 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,454 reviews on two platforms, rated 3.9 out of 5 overall.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVisited Victoria Heights development…
Visited Victoria Heights development and the show house was absolutely fabulous
Hi Deborah, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHad a great experience.
Had a great experience.. love Jacquie.. the teams amazing
Hi Fiza, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotWe have had a fantastic experience we…
We have had a fantastic experience we are very please woth the support from jacquie and Amanda. Made the experience enjoyable and welcome.
Hi Iftikhar, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJacquie has been helpful and answered…
Jacquie has been helpful and answered all our questions and concerns. Lovely show home also.
Hi Nina, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotI attended the showhome launch at…
I attended the showhome launch at Victoria Heights in Huddersfield and was so impressed with the knowledge of the sales advisers Jacqui, Jane and Clare. The showhome is stunning and i would definitely recommend buying here!
Hi Gemma, thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotExcellent service from Hannah at Bilsthorpe Chase
Just a few words to say how well Hannah did to guide us through the process of purchasing our new home. Hannah was calm and collected through all the process and made us feel at ease. The experience for the whole 5 months was excellent, above and beyond. Many thanks Steve and Maria
Hi Steve and Maria, thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotLaughton Gate
The team at Laughton Gate are absolutely amazing! Right from reservation through to moving in day, we have felt really well looked after. No matter how many times our buyer tried to delay exchange of contracts, Harron were understanding and patient with us to ensure we didn’t lose our purchase, that meant more to us than we could ever express. Any teething problems have been dealt with swiftly and efficiently. Honestly can’t thank the team enough, we love our new home!!
Hi Lisa and thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMe and my partner have just finally got…
Me and my partner have just finally got our keys to our very first home today. Very nice surprise for my birthday. I just would like to thank Julie , the rest of harron homes team and evolve for helping us get this far we couldn’t have done it without you all. We really love our new home and so looking forward to be settling down. All the best to yours and our futuresJonathon and Faye Plot 10 Laughton Gate
Hi Faye and Jonathon, thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotPurchase our of Harron Home
Purchased our beautiful Windsor home in October 2021. The team from sales right through to the guys building the houses everyone has been great and very helpful. 100% happy. Snags yes of course we had some but they have been dealt with and we are very satisfied with the quality of the build and the entire experience of buying our Harron Home.Thank you Best decision we ever made
Hi Ian and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotIs there anybody there ?
I still have received no reply to the letter I sent to John Booth dated 1 November 2022, are customer services able to advise when I will receive a reply ?The points from the letter I would like addressing are;1) Why have my wife and I received no apology from any member of senior management at HH for the leak which occurred in August 2022 which sees us still living in rented accommodation whilst the remediation work is being carried out.2) Why my property was deemed by HH to be habitable when clearly this wasn’t the case (my insurer deemed it to be uninhabitable) and why your contracts manager wanted to ‘patch’ the property within a few days of the leak without allowing a proper drying process to take place.3) The letter I received from John Booth’s dated 20 October stated, ‘all our homes come with a 10 year NHBC warranty meaning that we have complied with the NHBC standards which set out the technical requirements for design, material and workmanship in new home construction’. I would argue given we had a snagging list containing 162 defects plus the various issues post the snagging list along with the double digit leaks from defective plumbing that the workmanship requirement hasn’t been met. I would welcome your comments on this. 4) As requested, to aid further investigate I provided full details of the leaks we evidenced on our pre completion visit to the property on 9 September 2022. Could you please share the details of your investigation.5) An update on the outstanding snagging issues raised in my letter.Finally, I have offered John Booth the chance to meet with me and my wife on several occasions to discuss the problems we have faced with our property. To date he has not taken me up on this offer, I wonder if customer services could answer why this is ?
Hi Chris and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team is currently looking into your review.
1/5
TrustpilotLet’s see how quickly this gets deleted
Absolutely hilarious to read all the 5 star generic reviews with all referencing names of the sales assistant and how amazing customer services are. The real facts are the customer services are nearly as shocking as the amount of snags you have and the unwillingness to do anything it
Hi Neil and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with our Yorkshire customer service team and are aware they are in contact with you and working to resolve any outstanding issues. Regards,Harron Homes
5/5
TrustpilotThank you
I don’t even know where to begin to say thank you to Sam at Harron homes. She has gone over and above to help us with the purchase of our house. Nothing has ever been too much bother and Sam has helped every step of the way. A million thank yous to you for making our new house possible!
Hi Aneka and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotWe are looking forward to moving into…
We are looking forward to moving into our new home at Bilsthorpe Chase. Our experience so far has been positive from the initial sales information. We thank Hannah in the sales office who has helped us throughout this process from reservation, site visits & when choosing the interior choices to our home… nothing was too much trouble for Hannah, she explained every part of this process thoroughly by explaining & answering all our questions, which we found to be so Important to our overall experience. Julie&Terry
Hi Terry and Julie, thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotFurther Update
This is my fourth review and update of my current situation.Following my last post on 19th October I did receive a written reply from the managing director, John Booth on 20th October, however the contents of the letter were disappointing to say the least and did not address all my concerns. I therefore wrote back to John Booth on 1st November and have yet to receive a reply. My local MP is now involved and has written to HH on my behalf as well as writing to all other homeowners on the Rosendale development asking for their experiences of HH.Despite the negative press received to date from both the Rotherham Advertiser and Yorkshire Post there still appears to be a reluctance from the management team at HH to address my concerns and to fully engage with me to resolve the problems.I would say anyone thinking about buying a HH please believe the 1 star reviews and take the 5 stars reviews with a pinch of salt as many of them are pre completion. Once they have your money they really do not care if you are happy with your property they simply move on to the next victim.
Dear Chris, Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team is currently looking into your review. Regards,Harron Homes
1/5
TrustpilotAvoid do not buy shocking company
I have nothing positive whatsoever to say about Harron Homes !! House was filthy when we moved in appliances some neither plumbed or working, Garage key missing on handover they don't know how to operate the heating system still don't so our heating is useless. Turf took nearly 2 months to lay after moving. Extractor fan above our cooker not venting outside so drips water over the hob while cookin it's not the correct model or even fitted right. not all appliances fitted were Zanussi yet request anything while buying they won't help or change yet random appliances fitted. The site at Killinghall is a disgrace and dangerous they are so far behind we are living in a mud hell while no room to drive or get onto the stupidly small driveways. Noise early morning and weekends radios blaring lorrys and diggers up and down the house will be ruined soon with the amount of filth being dragged in no lighting either outside. The snagging never gets done! No communication at all just lies. They are good when buying initially as everything was ok until we signed and completed everything after is unacceptable. The tiling is shocking just thrown on , the floor tiles on our kitchen flooring are cracking 4 already loads are hollow underneath with not enough adhesive being used so more will crack,nails were stuck up out of the grout my son cut his foot open we have over 100 snags ongoing and find more every week.Awful company who don't care at all I wish we had the reviews available when we bought as we would never of even looked but they were new to Harrogate so had no bad reviews however poor reviews now coming through thick and fast in fact I just hope they get the site finished before they are out of business. *Look on victims of Harron homes on Facebook I wish I had and I hope I save anyone reading the heartache we have had !!!!!
Hi Andrew, thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trustpilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trustpilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
1/5
Trustpilot5 years in and so disappointed…
We are 5 years in and so disappointed and angry. Harron have failed to rectify issues with our home and do not answer emails or return calls - please do your research before buying from this company. We have a list of defects including cracked stonework, missing tiles, poorly set brickwork, kitchen floor needs replacing - the flooring was being replaced as it was defective but the contractor could not do it because the sub floor was not laid properly. We now have a crunchy floor and a trip hazard where the flooring was glued down as a temporary fix. This was 2 years ago. Other work promised by managers who then have left is not honoured. They have repeatedly ignored emails and phone calls to ask how and when the work will be done. Please save yourselves some heartache and stress and avoid Harron Homes at all costs. Would give no stars if I could.UPDATEI have responded directly with more information in response to Harron’s reply. Yes I am a genuine buyer and looking forward to getting a constructive response.UPDATE 12/8/22No response whatsoever- not even the standard acknowledgement- honestly save yourselves some heartache. Next stop for us will have to be court action.UPDATE 29/11/2022Although I’ve had this response to my review (12/8/22) just yesterday 28th November I have had no contact whatsoever from anyone at all at Harron Homes so absolutely no liaising going on here. Kitchen floor gets worse by the week I could go on…..
Hi and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have spoken to our Yorkshire customer service team and are aware they are liaising with you at present.
5/5
TrustpilotAfter visiting Furlough park in…
After visiting Furlough park in Doncaster .I would just like to say we was greeted by James who was very friendly polite and very helpful ,nothing was too much trouble.He even showed us a a stock plot but unfortunately the layout wasn’t quite right for us .Thank you again James .
Hi Jimmy and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotAmazing service
Myself and my partner have visited shipley lakeside a few times over last few weeks and very time had an amazing experience. Charlotte and Amanda have both been very friendly professionally and welcoming and understanding of what we are working towards for our new home. Amanda directed us to a different site Heritage Green, so we could see a show home of the home we are looking at. Jo at that office was very welcoming even though she was aware that we weren't looking to buy at her site. This is such a contrast to how we have been treated at other housing developments in the are where the woman was rude and dismissive as we weren't in a position to buy right now. I would recommend Harron homes to anyone as the level of service is amazing, no question is too much and you are welcome to go back as much as you need to get the information you want.
Hi Lorna and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotAfter my visit to Far Grange Meadows in…
After my visit to Far Grange Meadows in Selby I was compelled to leave a review this is not my normal practise .I am looking to buy next year .I was greeted by Jon in their marketing suite he was very polite and very helpful.The show homes are beautiful and are presented to a very high standard.Thank you .
Hi Jimmy and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Far Grange Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotStrongly Recommend.
Hannah at Bilsthorpe chase is an asset to the company and should be recognised as such. She has routinely gone above and beyond the general expectations and requirements. All questions, problems and queries have been thoroughly addressed, she has kept me up to date with any developments with the property, facilitated numerous drop-ins and scheduled appointments with limited notice and has consistently been a pleasure to work with. The solicitors despite other reviews have also been exceptional and replied to all emails in a timely (normally <24 hours) fashion. The build quality appears to be of a good standard with properties being smaller but with a high quality finish. The whole process has been made significantly easier from start to finish and I cannot over recommended them.
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotOur reservation experience at Bilsthorpe Chase
Our experience with Hannah in sales at Bilsthorpe Chase has been amazing! She has gone above and beyond during the reservation process. Nothing is too much trouble, down to earth and honest - A credit to Harron Homes. We must also mention Nicky, the part exchange manager in the office - she has been so lovely to deal with. We cant wait for our next chapter in our Harron Home.
Hi Elizabeth and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
2/5
TrustpilotOverpriced 'brand new' project
The service from Harron Homes sale team at their Hucknall site was great. However, the house has a long list of issues and its an uphill battle to get anything fixed. Two stars because the sale team were good. Shame about the quality of the house.
Hi Andrew and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please could you contact our North Midlands customer service team on northmidlandscustomerservices@harronhomes.co.uk and they will be able to assist you further.
5/5
TrustpilotExceptional staff
We’ve recently spoke to at least 10 people from various companies whilst looking for a new home & Esna Lee at Harron Homes (based at Simpson Park in Harworth) has been by far the most pleasant & lovely person to talk to. The homes all look great too, very impressed.
Hi James and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Simpson Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHave just moved into my new house in…
Have just moved into my new house in Shipley lakeside, I have been very impressed with the quality of the house and the support from the team here.Charlotte and Amanda gave regular updates of progress during the entire process, and everything went smoothly. The site management and the rest of the team have been very friendly and helpful.Very happy with the end result, I am enjoying living on the estate!
Hi Callum and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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Carlton has the most, with 1,391 reviews rated 4.0 out of 5, followed by Doncaster with 1,364.
The three Harron Homes offices, by town:
