Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 5/5

Trustpilot

pre-plaster and meet the manager

Just done a pre-plaster with kev the site manager at the site Bilsthorpe Chase, Kev was very professional and the house was clean and tidy, he was very helpful going through our extras and checking they were in the correct position. It wasn't rushed and nothing was too much trouble.

Adi · 1 February 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Amazing Staff

Staff have been very helpful and informative. Not pushy and really friendly. They have guided us through the process so far with loads of advice. They even informed us that our solicitor had included a fee we didn't need to pay so saved us some money. Julie the sales rep at laughton gate has been amazing, nothing is too much trouble for her.

Paul · 31 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Plot 58 Oaklands Heath

I viewed a fabulous 3 bedroom house at oaklands Heath. Destiny was very knowledgeable and professional, very helpful. I am seriously considering this house true to the great service received when viewing.

Inayah · 29 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

The sales consultant Jane Jubb at High…

The sales consultant Jane Jubb at High Field Manor has been fantastic. We have called Jane many times even at odd hours to ask questions and she has been helpful every time. Jane has advised us many elements in buying a new build and we hope to get a deal done soon.

Manish · 29 January 2023 · Harron Homes Rossington

★★★★★ 4/5

Trustpilot

Hockley Croft Problems

The biggest problem in the Yorkshire area is honest communication. Having paid the deposit, it became a nightmare, even a registered letter to the Sales Director got no response. Completion dates were constantly being put back at short notice. Finding short term accommodation was challenging and expensive. Completion was scheduled for the 3rd quarter 2021. Completion took place end of October 2022. Site and sales staff were constantly changing.However, since August/September 2022 staffing has remained more constant and under a new site manager, assistant site manager and sales staff who started to work more like a team, the site started to move forward. I was now getting more truthful information about the stage of build. When contractors did not turn up , the site manager was chasing them and those that did not come up to the expected standard expected were let go. I felt that the site staff were now doing all they could to progress my house.My house is not without its snags which were initially addressed by the site and the remaining issues have now been passed to Customer Services. As yet I have no experience of how helpful or efficient they will be as they have only recently been handed my case.So far I am very pleased with my house, for a modern house the rooms are large and the house is well designed. I am happy that I waited for it. I recognise that I was buying at a difficult time for builders. That said, Harron Homes HO made matters worse by not communicating at all or by giving misinformation regarding completion dates. It also put their sales staff in a difficult situation as they must have known what they were being told by HO to tell purchasers was totally unrealistic.My star rating is based on the end product.

Ruth · 29 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Jane Jubb is a star

Our experience with Harron Homes at the Highfield Manor site has been fantastic, in particular Jane Jubb in the sales office. We initially met her in Spring 22 and from first meeting she was helpful and provided us with excellent customer service in he looking us to choose our home, to go through the entire purchase process including selecting all our options. She was available, friendly and there to answer our questions. Having lived in our new house for 5 months, she’s continued to keep in touch and assist where possible. She is a massive asset to Harron Homes and ultimately made our lives and being new to this process a lot easier

Anmol · 28 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Thank you Scott & Team!

Once again we were blown away by Scott and his team with the progress of our house. The relationship between the site manager and his deputy manager is so clear and evident and this resulted today in us having a great customer experience and such a high quality build. They showed us round, explained everything and nothing was too much. Tia was amazing today too (sales representative) What a fantastic team you all are, thank you so much! So professional! We are so grateful.

Lucie · 27 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

York Vale Gardens

Our experience of purchasing a Harron Homes property has been very positive. The process from reservation to moving in day has been very straight forward. We part exchanged our old property and received 100% market value, the PX process was very easy. We moved into our home at York Vale Gardens 5 weeks ago, just over a month ahead of schedule. The quality of the build, fixtures and fittings is excellent. The site Managers Scott and Kavin have gone above and beyond for us, nothing is too much trouble to ask them. We had a very small snag list, these jobs were completed by Chris, again nothing was too much trouble to ask and he took time and care in completing the jobs. All of the staff at this site have been excellent.Jo & Paul Plot 192

J · 27 January 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

SNAGS R US @Harron homes.

Disgusted to find yet another snag when we have now started to move furniture in.The radiator in our bathroom doesn't work. It's clap cold because an already broken thermostat was was fitted to it.We've not run the heating till today so discovered yet another fault. What kind of a cowboy outfit hands over a home when there are clearly issues with the build. ? Then ignores when issues are raised.Did anyone actually bother to check the heating system was running properly,? Errrr.,that's a NO then !!Parts missing from kitchen and bathroom,bad finishes to surfaces plus shoddy paintwork, dints ,scratches and smears, plus a water leak next to an electric supply. That doesn't matter either does it.,? Kitchen tap feeds wrong way round.(((Entire plumbing has how been redone under the kitchen sink at a cost to us. Photos to prove and these will be emailed along with a formal complaint to the director/s of Harron homes once we get settled in and have time to adress the issues and stress that this " business" has caused us.)))Risk to my vehicle of damage down to poor planning of car parking bays and refuse facilities.Lack of communication too. Massive fail.#nobodycares!!!I HAVE TRIED TO LOCATE THE MESSAGE YOU SENT AND CANNOT FIND ANYTHING.Update. 07/01 Moved in 2 days ago and now find the shower is running scalding hot. This probably wasn't tested either. I'm unable to get a bath due to mobility issues.Fix for the leak was given to a private contractor to sort as after more than a month Harron homes still hadnt bothered to come and fix it.We're disgusted with the shoddy workmanship and Harron homes inability to oversee these builds are to a decent standard.Update. 11/01.Complete fabrication from Harron Homes sales team in their response to my original review."We've sent you a private message"I've liased with trustpilot with regard to this, and they have advised me that it is impossible to send a private message on their platform.I would have love to have liased with their sales team re our issues. Sadly, we'll just keep using a plastic jug to shower ourselves with the tepid water thats running from the bath tap.Reason being feeds on the boiler are the wrong way round. This was reported well over 2 weeks ago and no one has bothered to repair.Scalding hot electric shower which we can't use. Washing machine rinsing our clothes with scalding hot water. Hopefully some time this century Harron homes snag team will bother to come and fix our faults.I do believe it's possible to feedback straight to the top of the business, as in all honesty, that's where I'm heading.I'll continue to update this review.It makes worthwhile reading just how badly a business can perform.Update.26/01/23Still no working shower almost 3 weeks after it's been reported yet tilers and plumbers are still in houses working further along the developement. No excuses. Harron homes just can't be bothered to organise the work to be done. Bathroom tiles need to come off and the plasterboard then work to put the connections on the electric shower the right way round. !!! Seriously ??? Did the contractor who fitted it come straight from infant school. It appears so. I'll bet he qualified as a competent tradesman with flying colours. Leaking guttering, gap in front door you can fit your hand in. As mentioned previously I will continue to update this review.One of the issues is the TV aerial was reported as not working 3 weeks ago.Again, no communication or repair The lack of communication is appalling.Update evening of 26/01/2023In response to your comments today that your team have been in touch to resolve outstanding issues. As it stands today is there are at least 12 issues outstanding and none of them have been completed or resolved however hopefully plumber will attend today to sort the shower. That's at least one that can be closed.I've spoken to customer services this morning, and at least Chris Locke is doing his best to get these issues dealt with.

Jeany · 27 January 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Queensbury Gardens

Without question the worst company I’ve ever had the misfortune to deal with. The buying experience was reasonable and the problem starts when you move in to your new home. If you have an issue then good luck in dealing with the Customer Care team. As other reviews point out there is such a high turn over of staff in this team that no resolution is given before a new team is in place and then you are back to square one. The last house was finished on Queensbury Gardens over 4 years ago and Harron Homes seemed to disappear overnight and have barely been back since. As they won’t make the necessary investment to have the development signed off then we have to rely on Harron to maintain the site which they don’t do. In the end we are left with a shockingly messy development with zero maintenance this year. Rubble dumped and left for 2+ years, fences blown down and flapping around as a serious health and safety issue with weeds as tall as me!. Despite phoning Harron Homes and emailing them relentlessly since mid-February they have never once had the courtesy to reply or call me back. I’m told that their Customer Care Manager, who’s name I’ve been asked to remove by Harron Homes despite the fact that mysteriously positive reviews of Harron Homes contain individual names, will call but she hasn’t done yet in over 1 month. You can’t escalate this beyond her as Directors seem too gutless to speak with you either. Quite honestly the worst company to deal with and I can’t express how annoying it is to have this development left in such a poor state of repair. I write this review to share a true experience of how Harron treat and value their customers. They should be ashamed.UPDATE: despite the reply suggesting our details cannot be verified they know that is not the case. They have our details now and know which house we purchased so their reply is disingenuous. If they were as quick in their Customer Experience as replying to TrustPilot then we may have gotten somewhere with our numerous issues.FURTHER UPDATE. Still Harron Homes treat their customers with utter contempt. As an example the blown down, unsafe fence mentioned in my original review is still blown down but will Harron put this right-of course not. Since February 2022 I have been asking their CX team and specifically an employee by the name of E*******h who quite simply refuses to do her job. I have lost count of the number of times I have called said employee but not once has she had the decency to call me back or reply to my emails. Instead she just hangs up when you call to ask why she doesn’t call you. I escalated this to the CX manager who goes by the same name as the incredibly positive reviewer of Harron Homes that I’ve just seen on TrustPilot (Nicola Downie) but she doesn’t bother to reply either. An utter disgrace of a CX team but this is how Harron see fit to treat their customers. Believe me, with service like this they simply don’t deserve your custom.

Louise · 23 January 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Harron will let you down when it really matters.

We believed we were buying a beautiful dream home from this company, and although there were many more snags that I anticipated, as it seems the jobs were just rushed (such as uneven plaster, rough paint and more recently, all of the screws falling out of my door handles), it wasn't the biggest issue we were due to face.Due to some fault of Harron (I feel like we weren't give the truth here as they claimed the issue was as a result of flushing the systems on the estate when they had finished work, but work has not yet completed, no-one else's property's were affected and we were told there was a blockage being cleared.) our whole garden was completely flooded with sewage, all the waste from the estate and whatever other chemicals are regularly flushed down toilets. I called customer services for support and was completely abandoned and told I would need to deal with the issue myself- that involved stopping the constant flood still working its way down around the hold garden and rising up towards my back door, and then the clean up that would need to happen afterwards. I was told it was my fault and couldn't possibly be the fault of Harron - I must have continually misused the system. For over 36 hours I was left in this state until another worker returned to site, saw the disgusting mess, told me they were certain Harron was a fault and began the process of helping me rectify the situation. For just short of two months we were left in this mess - we were unable to use the garden, advised not to open the windows as it was likely that there would be toxic and hazardous chemicals on the garden.Harron eventually (after much pushing) admitted fault and picked up the mess, relaid the stones and the grass. But refused to help me deal with the rest of the disgusting mess, the ruined toys, crusted and covered with used toilet roll, the fences, the table and the BBQ. It hasn't been cleaned properly.Customer Services continue to ignore me for weeks at a time when I message, and then completely ignore specific question I ask or points that I raise.I've written to head office to complain and have received no response in return.I've never felt so completely let down by a company and the customer services.What I've learned is that when it really matters, Harron will let you down and will leave you to suffer. With lots of complaints, you may get some support, but it will be the minimum they can get away with and they won't go the extra mile to help you resolve things - even when they are the ones at fault. I simply wanted to feel that my kids could be safe in their own garden.

Megan · 21 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Fixby site lovely to meet Jane

Fixby site lovely to meet Jane, we’ve had so much help and advice. Great service and guidance

Fiona · 21 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Excellent Service and Show Home

We went to see Jacquie at the new Harron Homes development today. The show home launch was excellent. We purchased our last Harron Home from Jacquie and would highly recommend.

ELLIS · 21 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Beautiful Show Home

The Dustanburgh Shoshone at Victoria heights is stunning. Excellent customer service and experience from Harron. Especially Jacquie.

Lorraine · 21 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Helpful, friendly sales advisors

Having visited Bilsthorpe Chase we were so impressed with the design of the houses that we placed a reservation. Hannah and Karen have been extremely helpful, answering any questions we have had and being extremely helpful ensuring we were able to secure the plot we wanted. Time and help was given when choosing fixtures and fittings. Very positive experience for the initial stages of purchasing a Harron Home

Deb · 16 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

We met with the sales representative at…

We met with the sales representative at Harron Homes Bilsthorpe Chase and nothing was too much trouble. She was able to answer all our questions and definitely new about what was on offer.

Norman · 14 January 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Harron promised us a luxury forever…

Harron promised us a luxury forever home and after 6 years this June we are still having problems with our house (4 bed detached Tiverton). From leaks in the garage to water coming in the front bay and the draughts are unbelievable, latest thing we have found is mould on the inside of the window frames in the front and rear bays due to leaks. Customer service has changed that many times and we have to keep repeating ourselves constantly,resent all the email history and still heard nothing. Our previous house was persimmon homes and after 10 years of being in there we never had this much bother, Harron rely on you to loose faith and do the jobs yourself and the estate still hasn't been taken over by the council due to quality issues.

LINDA · 13 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Thank you YorkVale Gardens!

We are so over the moon with our house progress at YorkVale Gardens in Howden, the site manager Scott & his deputy have been amazing helping us & showing us round our house so far. They answered all of our questions & reassured us they are there if we need anything at all. We are amazed with the progress so far & we are so excited to move in. All the staff that we have dealt with have been fantastic. Scott & his deputy Are so approachable & helpful. Thank you so much! Lucie and David.

Lucie · 13 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Heritage Green feedback

We have recently moved into a house on Heritage Green and having read some of the negative press about Harron, I have to say our experience has been quite the opposite….We did have a bit of disastrous start when our build was delayed….We had sold our house and my girlfriend was heavily pregnant and we had to move out and stay in a holiday let just before Xmas. After one call to Harron stating my concerns/frustrations both the service and the communication was exemplary and they pulled out all the stops to get us in for Xmas.Jo is sales was simply FANTASTIC and a credit to the company. She truly went over and above to mitigate all our stress and nothing was too much trouble. The day we got the keys there was a present waiting in what is now our nursery room for our little baby girl who was just over a week old at the time. Jo - Thank you for everything you are wonderful :)Moving in we did have a fair few snags but the professionalism, courtesy and great service continued. Matt, the assistant site manager, is again an absolute credit to the company. Every issue we had no matter how big or small has been picked up and dealt with in quick time. I raised 5 points the day we moved in and by the following afternoon they were all rectified. The snagging list has been 80% put right in under a week with remaining contractors booked in to pick up the rest by the end of the month.Our Salcombe is beautiful, great build quality and we are thrilled both with the end product and the service from Harron. I would totally recommend them from our personal experience and a final thank you in particular to Jo and Matt.Marc, Charlotte and Bella-MaePlot 71

Marc · 12 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Shipley Lakeside

Shipley Lakeside. We called in to have a look at the new development on Sunday 8th Jan 2023 and found the quality of the properties to be very good. More importantly, we found salesperson Julia Portington to be extremely pleasant, polite and certainly knew her stuff !

Graham · 11 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Sales Exec at Riverdale Park (Doncaster) who has been very friendly, helpful and prompt in communication

On behalf of one my friends in London, I approached Harron Homes's current new development at Riverdale Park (Wheatley Hall Road, Doncaster) to get details about a 4BR house. Almost instantly, I received a very friendly and welcoming response from Karen Cole (Sales Executive) who then briefed me well about that property, its current status and estimated completion date. Not only that, she took extra effort by visiting the plot next day and sent me some images on the status of the building that house this was really so wonderful of her. My friend is also very happy with the professionalism and promptness shown by Karen. I am now planning to visit the development site soon after my friend is here in Doncaster. I wish you all the best Karen and your entire team; many thanks for your help.

Sushil · 9 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Victoria Heights

I attended the show home opening on Friday evening at Victoria Heights, Fixby. The show home was stunning, Jacquie and the team were friendly and knowledgeable. I bought my current home from Harron and due to the style, design and location of the new site I am considering a move!

Stephen · 8 January 2023 · Harron Homes Rossington

★★★★★ 2/5

Trustpilot

Caveat Emptor(Buyer Beware)

Plot 123 Far Grange Meadows We reserved our Plot February 2022 and all seemed fine ,we were told that a likely completion date would be August although with supply issues weather etc this was flexible .as we were fortunate to have another place to live in while we waited we explained that there was no rush and we would wait until the house was finished before moving in but could they keep us informed on the progress which for the first couple of months they did.then I think it was around June the sales advisor Sandra left the company and the updates became somewhat sparse so it was us that had to do the chasing for information ourselves ,undeterred we visited the site on several occasions and were pleased to see progress was happening with the build.after exchanging contracts which was obviously very urgent for Harron we waited and on October the 16th I got a telephone call saying the house was now finished and had been "signed off" by the 2 people required as ready and complete and could I complete on the 26th October which we said we would but could we arrange to view the home before that date which we did.upon this viewing it was obvious that the house was not finished due to the lack of any sealing around the tiled floors and the gas hob not functioning however I was assured that these would be rectified before we moved in ,we duly completed and moved in on November 1st.The tiles edge sealing throughout the entire house had not been fitted and the gas hob wasn't functioning.thankfully these have since been rectified.The following is a description of our "finished luxury"homeThe double garage having been used by site for storage was in an appalling state and myself and partner spent a day cleaning all the screws nails and other debris out so we did not puncture our car tyres,in addition we also cleaned both garage doors which had obviously never been cleaned since being built,we discovered that a set of keys to same were missing and this has not yet been resolved .The rear garden which we were told would be levelled was not and again still has neither been levelled or cleared of the various building rubble and debris.The central heating system was inoperative but thankfully after several attempts been fixed although it would have been better if it had been checked before we moved inThe washing machine and tumble drier we ordered to be supplied and fixed had not been plumbed in or installed properly and both appliances subsequently proved to be damaged and inoperative due to the manner in which they had been placed in situ this meant we were without laundry facilities for a month while we waited for new appliances to be fitted this only happened after we got Chris Locke from customer service involved.The gas to the hob had not been turned on thankfully this was simply rectified by site.The electrics had been incorrectly wired and after 3 attempts were eventually corrected There is still a list of various other snags which have not yet been dealt with and I await a response from customer service regarding these.I feel I have given Harron Homes ample opportunity to put things right before writing this review.In my opinion Harron Homes need to be checking their builds properly and checking all appliances and services are fitted and working correctly before moving customers in which clearly they did not it my case which has resulted in us having to spend our time sending emails,messages and speaking to site instead of being able to enjoy our "luxury" homeI have neither received any formal apology or offer of compensation from Harron Homes despite answering their telephone customer satisfaction survey in which I expressed my dissatisfaction and have found the entire experience both disappointing and extremely stressful and feel the I could not recommend buying a house from this company.Should these issues be rectified at any time or any apology or compensation be offered I will of course update my review.A very very disappointing customer experience!

Alan · 8 January 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Victoria Heights

I went to the launch of Victoria Heights. I highly recommend the experience. Looking to purchase a plot further up field. The show home was exquisite and beautifully finished.

Inayah · 7 January 2023 · Harron Homes Rossington