Trusted Agent profile
★★★★★
246 reviews across 4 offices and 3 platforms
Halls Estate Agents - Ellesmere has four offices, in Oswestry, Ellesmere, Chelmsford and Shrewsbury. Together they have 246 reviews on three platforms, rated 4.6 out of 5 overall.
181
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
63
Reviews on Trustpilot
All 4 offices
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Halls Estate Agents - Ellesmere's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review, Joe. We are sorry to see your experience didn’t meet expectations. We take all feedback seriously and would like to understand what went wrong so we can improve. If you’re willing, please get in touch with us directly so we can look into this further. We appreciate the opportunity to make things right.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Good morning, Thank you for the five star review Hall Properties Group.
5/5
GoogleFantastic service and support for my rental property, great tenants, great support and communication. 100% recommended
Good morning, Thank you for your kind review; we welcome your feedback. Best wishes, Halls Properties Group
5/5
GoogleRating only, no written review.
Good morning, Thank you for the five star review. Best wishes Halls Properties Group
5/5
GoogleGreat service, Nia was fantastic
Thank you for taking the time to leave us a wonderful review, Tym. Nia is delighted that you are happy with the service you have received. If there is anything else we can assist with, please get in touch.
5/5
GoogleHalls and their staff have been excellent throughout our house sale, from initial marketing, viewing and getting the offer to completion. In what was not a straightforward process they were always positive and resolved problems as they arose. They kept pressure on anybody who made an offer to proceed promptly and notified us immediately of any concerns. I have no hesitation recommending Halls to anyone selling a property around Ellesmere.
Thank you for your kind feedback, Ken. It is always rewarding to hear that our clients feel well supported throughout their property sale. The Ellesmere team are grateful for your trust and hope to work with you again in the future.
5/5
GoogleHalls Ellesmere were brilliant. Nia in particular. We were kept up to date with everything along the way. When we were viewing places, Halls were fantastic and professional each time.
Thank you so much for your lovely feedback, Tracy. We are really pleased to hear Nia, and the Ellesmere team kept you well informed and made each viewing a professional, positive experience. Please get in touch if we can help at all in the future.
5/5
GoogleNia and the team at Halls Estate Agents Ellesmere have been fantastic in supporting us with the property purchase. They provided clear, honest communications to help and advise us through the process. First class service delivered with a smile.
Thank you for such a wonderful review, Margaret. Nia and the Ellesmere team always strive to provide a first-class service, and it's rewarding to hear this was recognised. Wishing you all the best in your new home! Please get in touch if we can assist with anything in the future.
5/5
GoogleWe recently sold our house with Halls Ellesmere and they were superb to deal with from start to finish! From Sean coming round for the initial valuation where he was professional, friendly and really easy to deal with to everyone in the office. I spoke frequently to Beverley and Ashley who were always great and up to date on the sale. A special mention must go to Nia who was fantastic throughout and really helped us through the trickier stages of the process as we were desperate to buy our forever home! THANK YOU!! I would love to say i will definitely use Halls again- however I’m not planning on moving anywhere :)
Thank you so much for your lovely review, Dan. We are thrilled you had such a positive experience with our Ellesmere office. Nia and the team will be delighted to hear your kind words. Congratulations on your forever home, please get in touch if there is anything else we can further assist with.
5/5
GoogleBeverly & Nia recently helped me purchase a new home. From start to finish they went above and beyond to help my sale to progress. They were very friendly, professional & proactive. They provided regular updates and kept me reassured that everything possible was being done. I'm extremely grateful to them .
Thank you for your kind review, Liz! We are so pleased to hear that Beverley and Nia were able to support you throughout your purchase and that they helped to keep everything moving forward. Our Ellesmere team always strives to provide a friendly, professional, and proactive service, so it’s wonderful to receive your positive feedback. If there is anything we can assist with in the future, please do get in touch.
5/5
GoogleGreat service from Bev & Nia for the purchase of our first home. Bev kept us informed along the way with weekly catch up calls. When we had questions Bev & Nia would respond promptly. Thank you very much.
Thank you so much for your kind words, Lauren. It was a pleasure helping you purchase your first home. We are delighted to hear that our weekly catch-ups and prompt responses made the process smoother for you. If we can help with anything moving forward, please don't hesitate to reach out.
1/5
TrustpilotHalls lettings Elsemere branch]
Halls lettings Elsemere branch] Do not expect prompt replies [especially from the 'trainee'] Many mails sent without reply...including an application [which contained my personal details including passport and drivers licence] with no confirmation of receipt..which in itself gives great concern on data retention and safety. [especially in these day's of data mining] I advise anything said must be followed by written confirmation.. Halls should stop pestering me for more comment. Link has a malicious host.
5/5
TrustpilotPlanning issues
We had a myriad of planning issues over multiples sights, Lyndsey resolved them all. Great communication and excellent knowledge of planning.
Thank you for your lovely feedback! We are so pleased Lyndsey was able to resolve the planning issues across your sites. Lyndsey brings a wealth of knowledge and experience to our Planning & Development team and will be delighted by this recognition. We really appreciate you taking the time to share your experience. If there is anything else we can further assist with, please do not hesitate to get in touch.
5/5
TrustpilotWe have recently bought a house that…
We have recently bought a house that was marketed through Halls. Ashley and her team were really helpful with any queries we had ....Thankyou :)
Thank you for your kind words, Dan! We are delighted to hear Ashley, and the team were able to help and make the process a positive one. Wishing you many happy years in your new home, if we can help at all moving forward, please get in touch!
5/5
TrustpilotTruly Supportive Team Throughout a Challenging Sale
Halls provided tremendous support throughout what was a very complex sale. The process involved multiple moving parts across their commercial, residential sales, and planning teams, and they handled it all seamlessly. Communication was clear, professional, and proactive at every stage, which made a challenging transaction feel far more manageable. I wouldn’t hesitate to recommend Halls for anyone dealing with a complicated or multi-disciplinary property sale.
Thank you for your lovely review, Ian. We are pleased to hear our teams were able to support you through a complex sale and make the process more manageable. It's exactly the kind of support we aim to provide for our clients, so it’s fantastic to know it made a difference. Please don't hesitate to contact us if we can be of any further assistance in the future.
5/5
TrustpilotProfessional and friendly and do what they say they will do
From the moment we met Simon and Jamie we were impressed by Halls professional, but friendly approach. This approach was also demonstrated by all the staff we had contact with including Holly, Beth, Denise and, latterly, Lilly. Viewings were arranged promptly and we were given sufficient information in each case. There were no last minute cancellations and no-shows. Feedback was sought and passed on to us promptly. Once we had found a buyer, the post-sale process kicked in with Lilly and proved invaluable when faced with various challenges along the way. We would not hesitate to recommend Halls.
Thank you for your kind review, Doug. We are delighted to hear that Simon, Jamie, Lilly and the Halls team provided a professional and friendly service throughout. Your recommendation is greatly appreciated and means a lot to us. If we can help at all in the future, please don't hesitate to get in touch!
5/5
GoogleHalls were our second sales agent after our local branch failed to perform, and were recommended by a friend. The whole experience was great from the initial market appraisal where the valuer totally understood our situation and guided us through how to achieve what we wanted. The team in the branch arranging viewings were on the ball and a massive thank you to Colleen Harrison and Stephanie Eiken who were instrumental in ensuring the sale and our subsequent purchase went through. Colleen definitely went above and beyond and demonstrated the skills that are necessary in an estate agent. We couldn't have been happier with them during what is ultimately an extremely stressful process. We have already recommended them to friends.
Thank you for your lovely review, Carly. We’re so pleased to hear you had such a positive experience with us and that you felt supported through what can be a stressful process. Colleen and Stephanie are delighted with your kind words. We wish you all the best in your new home, and if we can help in the future at all, please don't hesitate to get in touch.
5/5
TrustpilotCustomer-focused
What made the experience great was that Halls provide a customer-centred service. We felt listened to. The service provided completely met our needs. The staff work as a team.
Thank you for your kind feedback, Ann! We are delighted to hear that you felt listened to and that our customer-centred approach met your needs. It’s great to know our teamwork made a positive difference to your experience. If we can help with anything in the future, please don't hesitate to get in touch.
5/5
GoogleThe ladies at Halls have been incredibly helpful during what was an exceptionally stressful move for our elderly parents, especially given the issues we experienced with a local solicitor. They kept the sellers updated when bumps in the road occurred and were able to communicate with them effectively when the solicitors were not. I would recommend anyone looking to buy to use this estate agency. Well done, ladies, we truly appreciated your partnership throughout this process.
Thank you so much for your wonderful review, Jane! We are thrilled to hear that you had an excellent experience with us. Our team is dedicated to providing the best service possible, and it’s always rewarding to know we’re meeting our customers’ expectations. Should you require any assistance in the future, please don't hesitate to get in touch.
5/5
GoogleThe team at Halls Ellesmere, were fantastic right from the start to the end of our sale. They were always going out of their way to help with any questions we had and always kept us update with information going forward with the sale. We would like to thank you very much for everything you did for us. Regards Marianne and Peter Stunden 😊
Thank you for your lovely review, Mr and Mrs Stunden! We’re so pleased to hear that you felt supported and well-informed throughout your sale, it is always rewarding to hear when our hard work pays off. If you ever need us again, we’re here to help.
5/5
GoogleVery friendly efficient service. All staff were very helpful and quick to respond to questions but a special mention to Nia who was fantastic. Also to John who showed people round if we were unavailable. Would highly recommend.
Thank you so much for your kind feedback, Fiona. We are delighted to hear that you received friendly and efficient service from the team and they are thrilled to know their support made a difference. Thank you so much for trusting Halls to sell your home. If we can be of any help or assistance to you in the future, please don't hesitate to get in touch.
5/5
GoogleNia and her team were amazing. They could not have been more helpful. We would highly recommend Halls .
Thank you so much for your kind words, Jane! We are thrilled to hear that Nia and the team at Ellesmere were able to help and that they made your experience so positive. Your recommendation truly means a lot to us. Please reach out to us in the future if there is anything else we can assist with.
5/5
TrustpilotAmazing experience
Halls were our second sales agent after our local branch failed to perform, and were recommended by a friend. The whole experience was great from the initial market appraisal where the valuer totally understood our situation and guided us through how to achieve what we wanted. The team in the branch arranging viewings were on the ball and a massive thank you to Colleen Harrison and Stephanie Eiken who were instrumental in ensuring the sale and our subsequent purchase went through. Colleen definitely went above and beyond and demonstrated the skills that are necessary in an estate agent. We couldn't have been happier with them during what is ultimately an extremely stressful process. We have already recommended them to friends.
Thank you for your amazing review, Carly. Our Oswestry team were delighted to assist with the sale of your property and they are so pleased that you are happy with the service you have received during what can be a stressful time. Thank you for trusting Halls to sell your home. If we can be of any assistance to you in the future, we would be delighted to hear from you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oswestry has the most, with 119 reviews rated 4.3 out of 5, followed by Ellesmere with 111.
The four Halls Estate Agents - Ellesmere offices, by town:
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