Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPoor Service
I was born in an age where a man's word was as valid as a legally binding contract. However, my recent experience with Halls suggests that this is no longer the case.
In January of 2026, my wife and I made an offer on a property in Much Wenlock, which was being sold by the Shrewsbury branch of Halls. The offer was accepted by the vendor and so we proceeded to put our house on the market. It has been a long and difficult process, but finally after some months and many viewings we finally received am acceptable offer, which meant we were able to formally start the
Conveyancing process. It was extremely surprising and disappointing therefore, to discover that the Much Wenlock property had been sold to another buyer.
At no point in the period since we made our original offer had there been any indication or communication of a competing buyer or offer; indeed, in a recent telephone conversation with the Shrewsbury office no mention was made of any other offer, so we naturally assumed that our offer was still valid.
The operating policy of Halls with regard to this situation stands in stark contrast to our own Estate Agent, who, on receipt of the latest offer, immediately contacted another potential buyer to confirm whether they were able to match this offer.
Now we are in the difficult situation of having to find an alternative property very quickly, which is likely to be a significant compromise, or take our house off the market. So, thank you Halls, one out of five
Duncan · 10 August 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointed you have been, particularly after the time and effort involved in getting your own property under offer.
We would welcome the opportunity to discuss what happened and clarify the circumstances surrounding the sale. Please contact our Shrewsbury office directly so we can look into this fully with you.
Thank you for bringing your concerns to our attention.
★★★★★ 5/5
TrustpilotKate Howells
Kate Howells, in the property rental side, has been a breath of fresh air, compared to previous experiences.
Kate has a good/professional manner and efficient/effective work rate.
Michael · 3 August 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for your review, Michael. We're so pleased to hear that you had a positive experience with Kate throughout your property journey. It's good to know that the service you received was professional and efficient. Thank you for choosing Halls, and should you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotWould 100% recommend Halls Wellington
Would 100% recommend Halls Wellington, Telford. We have recently moved into our house and the whole process was so fast and easy! Kate Howells was absolutely amazing and answered every question we had so fast and efficient.
Tally · 3 August 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you so much for your kind review, Tally. We're delighted to hear that you had such a positive experience with Kate and our Telford team. It's wonderful to hear that your move was fast and straightforward, and that Kate was able to answer all of your questions so efficiently throughout the process. Thank you for your recommendation and for choosing Halls. Should you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotTelford branch of Halls act as letting…
Telford branch of Halls act as letting agents for my property and they found suitable tenants quickly and as it’s a fully managed account deal with all the day to day aspects for me. Kate is kind, friendly and always responsive.
Consumer · 1 August 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you so much for your review. We're delighted to hear that you had such a positive experience with Kate and our Telford team. It's wonderful to know that we were able to find suitable tenants for your property quickly, and that our service has made the day-to-day management straightforward. Should you ever need anything in the future, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotFriendly, efficient and supportive!
Would totally recommend Hall’s Wellington to anyone looking for support with letting a house. Kate has been super efficient, friendly, and supportive throughout the process which has been very quick and painless - thank you!
Louise · 1 August 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you so much for your kind review, Louise. We're delighted to hear that you had such a positive experience with Kate and our Telford team. We're pleased to hear that Kate made the letting process quick and straightforward. Thank you for your recommendation and for choosing Halls. Should you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotThank you to Team Halls Ellesmere!
I just want to thank Team Halls Ellesmere for being so great throughout our purchase. Despite it being a lengthy chain (thanks to Probate and Land Registry) your communication was top notch and we were kept abreast of any updates as and when they happened.
Bev - you especially have been a star! ⭐ This move is utterly life changing to us and means more to us than you'll ever know. We will highly recommend you to anyone who is buying/selling!
Samantha · 31 July 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you so much for your wonderful review, Samantha. We're delighted to hear that you had such a positive experience with our Ellesmere team throughout your purchase. We're so pleased we could help with your property journey. Thank you for your recommendation and for choosing Halls. We wish you all the best, and should you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotBest ever estate agents would highly…
Best ever estate agents would highly recommend the whole team very professional and organised sold everything for me a really big thank you
Kind regards
Customer · 30 July 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 13 October 2026
Thank you for your review. We're so pleased to hear that you had a positive experience with our team, and that the service you received was professional and organised. Thank you for choosing Halls, and should you need us in the future, please get in touch.
★★★★★ 5/5
GoogleBecky was excellent, had a great buying experience with no problems. Thank you!
Clare · 12 July 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 12 October 2026
Thank you for taking the time to leave us a lovely review, Clare. We are delighted to hear that you had such a positive buying experience and that everything went so smoothly. Becky will be thrilled to receive your kind feedback, she is dedicated to providing excellent service and making the buying process as straightforward as possible. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotLilly is a hero
My wife and I have just completed on our first house and I’d like to take the time to commend the wonderful service provided by Halls. The initial bookings for house viewings and offer stage were completed by Savannah and was a total breeze.
After our offer was accepted Lilly introduced herself as our sales progressor and her service was exemplary. As first time buyers the process was new to us and unfortunately the communications from our solicitor left a lot to be desired, but no worries as Lilly kept in contact with us the whole way, keeping us informed of every update. My wife and I repeatedly thanked her for being the person speaking to us without chasing, including awkward conversations when delays in the chain kept our dream home on hold.
Lilly is a credit to Halls and deserves recognition of the outstanding service she provided. Lilly, thank you again for your help, guidance and communication.
David · 8 July 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you so much for taking the time to leave such a thoughtful review. Congratulations on purchasing your first home! We are delighted to hear that both Lilly and Savannah made your journey as smooth and stress-free as possible. Buying your first home can feel overwhelming, so it's wonderful to know that Savannah made the viewing and offer process so straightforward, and that Lilly's communication, guidance and dedication gave you confidence every step of the way. We'll be sure to pass your kind words on to the team and we wish you both many happy years in your new home! 🏡
★★★★★ 5/5
TrustpilotBest communication and feedback
Thanks to Francesca and the team at Halls for all your help with our property purchase. We really appreciate the excellent communication and professional service we are receiving during this process of purchasing our property.
STENFORD · 25 June 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for your kind review. We are delighted to hear that Francesca and the team provided you with excellent communication and professional service throughout your property purchase. Buying a home is an important milestone, and we're pleased we could help make the process as smooth as possible. Francesca and the team are greatly appreciative of your feedback. We wish you every happiness in your new home and if we can be of any assistance to you in the future, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotGood communication with us
Good communication with us, the buyers, which we felt was essential. Friendly, polite, approachable & professional. Would recommend.
Cheryl · 13 June 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for your kind review, Cheryl. We are delighted to hear that you felt well informed throughout the process and that our communication met your expectations. Providing a friendly, approachable and professional service is something we take great pride in, so it’s wonderful to know this was reflected in your experience. Thank you for your recommendation, and we wish you all the very best in your new home.
★★★★★ 2/5
TrustpilotI feel that Halls really need to…
I feel that Halls really need to improve their vetting before wasting people's time and money.
I was completely upfront with my circumstances before being invited to view a property which was a five-hour drive there and 5 hour drive back, only to find that the owner had very strict criteria that I didn't meet! Perhaps it would have been better for all concerned had I known about this, before venturing out of my front door, and having my time, money, and limited energy wasted!
Halls kept me on tenter hooks, not knowing what the hell was going on for a very long time before finding out I didn't stand a cat in hell's chance of renting the property.
I really wish I had been informed of this in the first place! Would I waste my time with Halls ever again?. NO.
Hugely unprofessional, and a very expensive experience.
I have given two stars because the gentleman that showed me around the property was very nice, otherwise I would have given zero!
Julia · 5 June 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback, Julia. We are sorry to read that you were disappointed with your experience and appreciate the frustration you have described.
We aim to provide clear communication throughout the lettings process and understand how disappointing it can be when a property application does not progress as hoped. As every tenancy is subject to a landlord's individual requirements and final decision, we would like the opportunity to review the circumstances surrounding your experience in more detail.
If you would be willing to contact us at marketing@hallsgb.com with your contact details, a member of our team will be pleased to get in touch and look into the matter further.
Thank you for bringing your concerns to our attention, and we appreciate your comments regarding the member of staff who conducted the viewing.
★★★★★ 4/5
TrustpilotHelpful and supportive
I have been more than happy with the helpful service provided
Communication very good. Would have preferred to just have the one agent throughout but both were proactive and professional.
Helen · 29 May 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for taking the time to leave us a review, Helen. We are delighted to hear that you were happy with the service provided and that communication was strong throughout your journey with us. Keeping our clients informed every step of the way is something we strive for, so it's great to know this was reflected in your experience. We also appreciate your feedback regarding having a single point of contact. Whilst we work as a team to ensure our clients always have support available, we understand the benefits of dealing with one dedicated agent throughout the process. We're pleased to hear that both team members were proactive and professional in assisting you. Thank you very much for choosing Halls. We wish you all the very best for the future.
Kind regards,
★★★★★ 5/5
TrustpilotExcellent service
Through the whole process of selling our home Halls were excellent
They kept in touch frequently, replying promptly and professionally to all communications. They were friendly and happy to spend time explaining anything we were unsure of. We frequently spoke to Hugh and Margaret who's knowledge and reassurance was invaluable.
The support of our sales progressor Abbie once our home was sold STC was amazing.
She kept in touch with our buyers and their solicitors to ensure progress throughout the chain continued. She provided a friendly reassuring presence when (as inevitably happens) issues arose. I feel that without this support
the progress from STC to Completion would have been much slower and definitely more stressful for us.
Carolyn · 13 May 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you so much for your kind words Carolyn. It was a pleasure supporting you throughout your sale, and we’re delighted to hear that Hugh, Margaret and Abbie were able to make the process smoother and less stressful for you. We really appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleWe have recently had a sale agreed to purchase a property through Halls and want to say thank you to Theo for his prompt and professional help. When we first met him, he was very smartly dressed and welcomed us enthusiastically. He proved to be proactive with attention to detail, he communicated well and has a sense of humour.
We wish him every success in his career.
Lindsay · 12 May 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 12 October 2026
Thank you so much for your kind feedback. We are delighted to hear about your positive experience with the Oswestry team. We strive to make people feel welcome and to keep communication clear, while also bringing a personal touch to the process, so it is rewarding to know this is being recognised.
★★★★★ 5/5
GoogleVery professional..all lovely people..they go above and beyond to sell your property..thankyou
Michelle · 12 May 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 12 October 2026
Thank you very much for leaving such a wonderful review, Michelle. The Oswestry team always strive to provide a first-class service, and we're thrilled to hear you have experienced it first-hand. Please don't hesitate to get in touch if we can help with anything in the future.
★★★★★ 4/5
TrustpilotOverall Customer Experience
The Sales Process before instruction was excellent. Thereafter, the follow up process was moved to a different office. Whilst this worked well, we would have preferred everything to be left locally, where we knew the staff. That said, the overall experience was good,
Anthony · 28 April 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for your feedback, Anthony. We’re pleased to hear you found the initial sales process excellent and that your overall experience was a positive one. We also appreciate your comments regarding the follow-up process and understand the value of keeping everything with the local team you know and trust. Your feedback is really valuable to us and this will be passed on.
★★★★★ 5/5
GoogleAbsolutely first class experience dealing with Hall's. In particular Ashley and Nia, whose professional and courteous approach made a huge difference to the process. I would have no hesitation in using them again, a standout business with great people.
Julian · 21 April 2026 · Halls Estate Agents - Ellesmere Ellesmere
★★★★★ 5/5
TrustpilotA new tenant's perspective
I have had experience of estate agents before both as a tenant and landlord. As a tenant with Halls, I have found the service excellent. Amy has dealt with all of my queries really quickly. Documents have been sent in a timely manner with attention to detail. I have been treated with kindness, respect and understanding. This is the start of my tenancy with Halls but I have certainly been impressed so far.
Elizabeth · 15 April 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for your lovely feedback, Elizabeth. We’re delighted to hear that your experience with Halls has been such a positive one so far. Amy will be especially pleased to know her support, responsiveness and attention to detail have made a great impression. We really appreciate your kind words and look forward to continuing to support you throughout your tenancy.
★★★★★ 5/5
TrustpilotHalls Telford Branch
Fantastic service from the Telford branch - Matt explained the whole process from start to finish and helped us get the best price for our house possible. Stephanie then took over once we had accepted the offer and kept it contact should we need anything further up until the point we completed on our new house. It was our first time selling a house and we wouldn’t hesitate to use them again!
Natalie · 11 April 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for your fantastic feedback, Natalie. We’re so pleased to hear that Matt and Stephanie were able to guide you through your first house sale and make the process as smooth as possible. It’s great to know you felt supported from start to finish, and we really appreciate your kind words about the service you received from our Telford team. Congratulations on your new home, and please reach out if we can help again in the future.
★★★★★ 5/5
TrustpilotAmazing through and through.
We have been dealing with Hall Estate Agents Telford for the sale of two properties. Matt, Charli and Angela. Have been phenomenal. From the initial booking of the evaluation, to their marketing expertise. All the way through to bookings and viewings. They have been amazing!
Sales progression have been great. Pushing the sales along when we thought it had stalled!
And Shrewsbury Halls have also been accommodating with the potential purchase.
Luke · 8 April 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for your fantastic feedback, Luke. We’re delighted to hear that Matt, Charli, and Angela have provided such strong support throughout the sale of your properties, from the initial valuation through to marketing and viewings. It’s also great to know our sales progression team helped keep things moving when needed. We really appreciate you taking the time to share your experience and your kind words about the team.
★★★★★ 5/5
TrustpilotNew Home!
We recently purchased our new home through Halls GB and couldn't be happier with the service. We worked predominantly with Steph, who was incredibly supportive and kept us updated every step of the way. A huge thank you to Steph and the whole team at Halls for making our move so seamless!
LeeMartin · 4 April 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you for your kind feedback, Thomas. We’re delighted to hear that you’re happy with the service provided by Steph and the Telford team. We always aim to make the process as smooth and professional as possible, so it’s wonderful to know you felt well supported throughout. Congratulations on your move, and please don’t hesitate to get in touch if we can be of any further assistance in the future!
★★★★★ 5/5
TrustpilotAfter being with another estate agent…
After being with another estate agent for 7 months and 2 viewings, we moved to Halls. Had viewings straight away and the house was sold in a couple of weeks. The team are really helpful and were with us until the end. I would highly recommend Halls if you are looking for a great estate agent.
ALISON · 28 March 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 2 June 2026
Thank you very much for your kind review. We are delighted to hear that you had such a positive experience with us. Achieving strong interest so quickly and securing a sale within a few weeks is exactly what we strive for, and it’s great to know the team supported you throughout the entire process. Your recommendation means a great deal to us, and we wish you all the very best for the future.
★★★★★ 2/5
TrustpilotI wasn’t originally going to leave a…
I wasn’t originally going to leave a review, but since I’ve been asked, I feel it’s only fair to give an honest account of my experience.
Communication throughout the process was minimal. I made it very clear that, due to working away, I was relying on you to ensure the vendor had cleared all rubbish from the property before completion. I was reassured that this had been taken care of.
However, after purchasing the property and attending in person that weekend, I was extremely disappointed. While I was informed that all keys had been left in the kitchen, I discovered the door had been left unlocked. This is a serious oversight, as anyone could have accessed the property and all its keys.
Inside, the condition of the property was not as expected. Ceiling lights were left hanging down, and most importantly, the garden was still full of rubbish that had not been cleared. This has now left me with additional, unexpected costs.
When I contacted you to raise these concerns, I was advised by the person handling my case to pursue the matter through small claims. As a first-time buyer, this experience has been far from the rewarding milestone it should have been, and instead has been frustrating and disappointing.
The issues remain unresolved, and the mess is still there for me to deal with.
On that basis, I feel a 2-star rating is justified.
Mr · 26 March 2026 · Halls Estate Agents - Ellesmere Oswestry
Agent replied · 24 September 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience as a first-time buyer was disappointing and appreciate the frustration you have described.
As estate agents, we work hard to facilitate communication between all parties throughout the transaction process. However, certain matters relating to the condition of a property at completion, items left at the property, and any agreements between buyer and seller ultimately fall outside our authority and are typically dealt with through the conveyancing process and the respective solicitors acting on behalf of their clients.
We understand that this does not lessen the disappointment you felt on taking possession of your new home, particularly where expectations differed from the condition found on completion.
We thank you for your feedback and wish you every happiness in your new home.
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