★★★★★ 5/5
GoogleTyler was the best estate agent ive delta with he tells you how it is and even after our purchase still helped us get our understanding on how to do curtain things 10/10 will he going to tyler for all future house purchases and sellings
E · 16 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
Thank you for your kind words! We are so glad you had a positive experience with Tyler. He truly goes above and beyond for his clients and we are thrilled to have him on our team. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery impressed with Tyler the Manager &
team at Hall & Benson Allestree. Very helpful & approachable which complemented a good Buying experience all the way to completion.
Thankyou
Lindsay · 16 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
Thank you for your kind words! We are happy to hear that you had a positive experience at Hall & Benson Allestree. Our team is dedicated to providing excellent service and we are thrilled that we could make your buying process a smooth one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie really helped us get our home very quickly, she was great getting all paperwork etc finalised so we could move into our home earlier than normal, thank you Katie 😊 …
Michelle · 16 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
Thank you for the kind words! We are so glad we could make your home buying experience smooth and efficient. Our team is always dedicated to helping our customers find their dream homes. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleMy exprience with this organisation has been a nightmare. Having rented one of their accomodation for over 2 years, the boiler broke down. The house had no heating and hot water. As i speak this is the third week and still no action has been taken. I have even lost earnings after catch a cold from living in such an environment.
Kudzanayi · 12 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’ve just finished moving all our things into our new home, and we couldn’t be more grateful for the support we received throughout the entire process. DECLAN, MOLLY, and KATIE were all incredibly helpful, responsive, and professional. They made everything smooth and stress free from start to finish.
Please also pass on our thanks to the LANDLORD! We truly appreciate the warm welcome of the house especially the white goods and other inclusions 😍 We’ll make sure to look after the house well, as it’s our new home now xx
Jet · 12 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
Thank you for choosing us to be a part of your new home journey! Our team is dedicated to making the moving process as stress-free as possible and we're so glad that Declan, Molly, and Katie were able to provide you with excellent support. We'll definitely make sure to pass on your thanks to the landlord. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’m absolutely delighted with the service I received from Hall & Benson Lettings, especially from Katie, who has been outstanding throughout the entire process.
From the moment I instructed the agency, Katie handled everything with remarkable professionalism, efficiency, and genuine care.
She kept me informed at every stage, organised viewings smoothly, and found a high-quality tenant far quicker than I expected. Katie’s attention to detail, friendly approach, and thorough vetting process gave me complete confidence and peace of mind. It’s clear she is truly committed to finding the right tenant.
If you’re a landlord looking for a reliable, proactive, and highly competent letting agent, I cannot recommend Hall & Benson, and Katie in particular, highly enough. An exceptional experience from start to finish!
Dann · 12 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
Thank you so much for your amazing review! We are thrilled to hear that Katie went above and beyond to provide you with outstanding service. We truly value our clients and are dedicated to finding the perfect tenant for you. We're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMe and my partner have just recently tenanted a property from Hall & Benson and their wonderful employee Molly! She has been an absolute star throughout the whole process consistently going above and beyond to make it a stress free and enjoyable process!! She was constantly bubbly and easy to talk to, which made this an amazing journey and we would highly recommend Hall & Benson again! (Just make sure to ask for Molly 🙏)
Arran · 12 December 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 16 April 2026
"Thank you so much for your kind words and recommendation! We're thrilled that Molly was able to make your tenancy experience stress-free and enjoyable. We'll be sure to pass along your compliments to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNicolas who works here is amazing i had an issue that was not in his job discription but he went above and beyond to help me . Thankyou and highly recomended .
Beckie · 11 December 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you so much for your kind words! We are lucky to have Nicolas on our team, his dedication to going above and beyond for our customers is truly amazing. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe purchased a property with Hall and Benson recently, Lovely team! Katie was absolutely fab she was so attentive and helped guide us on the process and the updates!
Ro · 11 December 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for your positive feedback and for choosing Hall and Benson for your property purchase! We are thrilled to hear that our team, especially Katie, provided you with exceptional service and assistance throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom has been an absolute pleasure to work with as my mortgage advisor. He made the entire process incredibly easy, explaining everything clearly and guiding me with genuine care and professionalism. I couldn’t recommend him highly enough. Once my fixed period ends, I won’t be looking anywhere else, I’ll be going straight back to Tom.
A truly outstanding service from start to finish.
⭐⭐⭐⭐⭐
James · 11 December 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you so much for your kind words! I am thrilled to hear that your experience working with me was a positive one. It was my pleasure to assist you with your mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA big thank you to the team in Heanor. After months of being messed around with a different estate agent, the Heanor team sold it within days. Such a friendly team.
Julie · 11 December 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for choosing our Heanor team, we are thrilled to have exceeded your expectations and provided you with a seamless experience. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently worked with Chris Astil from Hall and Benson for my mortgage and I couldn’t recommend him highly enough. From start to finish, Chris was professional, knowledgeable and genuinely supportive throughout the whole process.
He took the time to explain everything clearly, answered all my questions promptly and made what could have been a stressful experience feel straightforward and manageable. Chris really went above and beyond to find the best mortgage deal for my circumstances, keeping me updated at every stage.
If you’re looking for a mortgage advisor who is honest, approachable, and truly has your best interests at heart, Chris is definitely the person to speak to.
Gideon · 10 December 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you for choosing Chris from Hall and Benson for your mortgage needs! We're thrilled to hear about your positive experience and how Chris went above and beyond to make the process smooth and stress-free for you. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was looking to buy and sell this year and Chris and Matt were friendly and helpful throughout. Always ready to try and find solutions, I really appreciated their approach to helping with the search.The move didn't happen for various reasons, just one of those things, but I will be contacting them when I look to start the process again.
Kim · 10 December 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. Although the move didn't work out this time, we are excited for the opportunity to help you in the future when you are ready. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlenever met a better estate agent than Matthew Watson
Travis · 22 November 2025 · Hall & Benson Alfreton
Agent replied · 17 April 2026
"Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience with our agent, Matthew Watson. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHall and Benson have been great in helping me sell my property and assist with the purchase of my new home through another agent. Matt Katie Chris and Karen have been fantastic! Would highly recommend.
Andrew · 19 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you for your kind words! It was a pleasure assisting you with the sale of your property and finding your new home. We strive to provide excellent service and we're delighted to know that Matt, Katie, Chris, and Karen were fantastic. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently sold my house through Hall and Benson. They are a really friendly team and happy to talk about any concerns. Katie and Matthew were particularly helpful to me but a great team in general.
Anita · 15 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
"Thank you for your kind words about working with our team at Hall and Benson. We are thrilled that Katie and Matthew were able to assist you and that you found our team to be friendly and attentive. We wish you all the best in your future endeavors! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig shout to Matthew & Katie for seeing my elderly mum through a house sale and purchase, a lovely team of people to work with, great comms throughout, as well as advice and knowledge, can't praise them both enough for helping us all the way through the process!
Always · 15 November 2025 · Hall & Benson Alfreton
Agent replied · 22 November 2025
Thank you so much for your kind words! We are thrilled to hear that Matthew and Katie provided exceptional service for your mum's house sale and purchase. Our team strives to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNever been so grateful for molly and Katie during our process of everything . Been ever so helpful , persistent , caring and so professional with everything.
We can now call a place home thanks to the help of these girls !
Khyla · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you so much for your kind words! We are so glad to hear that you had a positive experience with Molly and Katie. It was our pleasure to assist you in finding a home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMolly was fantastic! Super responsive and made the whole process smooth. Highly recommend her and all staff at Hall & Benson agency.
Kestutis · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you for the fantastic review! Our team at Hall & Benson agency takes pride in providing top-notch customer service. We're thrilled to hear that Molly and our staff made the process smooth for you. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleTried to view property listed, two appointments canceled , coz of employees shortage..
Basu · 12 November 2025 · Hall & Benson Derby (Park Farm Centre)
Agent replied · 12 October 2026
Thank you for bringing this to our attention. We apologise for any inconvenience caused by our staffing situation. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie was brilliant - she showed me a house that wasn’t quite right for what I needed - but she knew to call me when one that was perfect for me came on the market - I was first to view it and my offer was accepted - thank you very much for the great service and knowing what I wanted.
Tom · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for the fantastic review! We are thrilled to have helped you find your perfect home. Our team takes pride in knowing what our customers want and delivering exceptional service every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom was an excellent help for our remortgage. professional, helpful & great interest rates!
Alfie · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
We are thrilled to hear that Tom provided excellent service during your remortgage process! Our team takes pride in being professional, helpful, and providing great interest rates. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service from Tom, he helped us remortgage and made it very easy for us. Would definitely recommend him.
April · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
Thank you for your positive review! We're thrilled to hear that Tom provided you with amazing service during your remortgage process. It's always our goal to make things easy for our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGoing to buy my 1st property, had no idea what I was doing, the property was with hall and Benson so chose to go with tom to get my mortgage. I must say he is amazing, told me in simple terms and didn't blind me with technology and jargon that I didn't understand. When my mortgage fell through he worked tirelessly to get me another one ASAP. Cannot thank him enough for everything he has done for me
Annette · 11 November 2025 · Hall & Benson Heanor
Agent replied · 10 January 2026
"Thank you for trusting us with your first property purchase! We're thrilled that Tom was able to guide you through the process and find you a new mortgage quickly. Kind regards, Lucy, Customer Feedback and Support Team
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