Trusted Agent profile
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
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Hall & Benson's five offices, most reviewed first. Each has its own page.
Hall & Benson and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 608 reviews on Google only. Show every review
1/5
GoogleThe single most incompetent company I have ever dealt with. I have rented many houses with many agents over the years and not had even had a single of the multitude of the issues I'd had with just Hall and Benson. Never respond to emails, never call when they say they will, wrong information repeated, never apologise for so outrageously useless. Jay especially stand out as shameful incapable of his job. I can not state strongly enough how bad this useless mob is.
1/5
GoogleReceived a phone call on the day of a viewing to be told that there are 2 people viewing before us and if they put an offer in then our viewing would be cancelled on the spot. I advised we are travelling over an hour to view the property and we cannot justify doing that if there's a chance we may not even get to see it. The agent was rude and didn't accommodate us whatsoever. She advised this is industry standard.. Yet we have viewed 8 properties so far and have not encountered such poor service. Will avoid all properties from this agent going forward as they clearly believe they will get a tenant regardless of service. That ethos will only last while the market is strong, I'm sure it'll come to bite them when the market slows. Thanks for making life even more difficult for public servants during this already hard time!
5/5
GoogleFirst class service from the start, great guidance regarding the Mortgage Advice Bureau. Very helpful and reassuring with every aspect. Helen was very friendly and professional. Thanks Guys.
5/5
GoogleHave been letting 4 of my properties through Hall and Benson while I have been living abroad since 2012 and their service and communication has been excellent. A big thank you to Ainsley and the team for all their hard work and persistence, especially when sorting out difficult situation for me.
1/5
GoogleI have made a deliberate effort to leave this review because I have been extremely disappointed with the service we received from Hall & Benson letting. We were tenants for 18 months and it was made clear to us that as tenants we were not the priority for this agency. My first and major complaint is that we were informed of a price increase in our rental agreement only weeks before it was due to renew. With such a short time frame we felt trapped into agreeing to the increase because we would be unable to move. I also have many emails that don't receive replies and multiple times I have called the office, been told someone will call me back and that has not happened. When vacating the property our deposit is essentially held to ransom over any deduction issues. Every time we queried a deduction the staff would tell us that if we don't agree we have to go through the 'arduous process of mediation' and it would take months before we got the deposit back. We fought on principle but many people will not be in the position to fight because they need their deposit back. I am so disappointed in the scare tactics used. On the subject of queries over deposit, it is clear the agency act to get keep the landlord happy and do not fight your corner if the landlord is unreasonable. Throughout our whole tenancy, we have been given misinformation. We were given the wrong move in date, inspections have not occurred when scheduled but occurred days after and when we vacated the property the misinformation must have been willful it was so bad. I know that tenants do not have a lot of choice when it comes to letting agents because it is the property that seems important but I would not recommend this agency to anybody. I am so disappointed and I wish we had never let with them.NegativeResponsiveness, Professionalism
1/5
GoogleWorsed letting agent ever found else where
5/5
GoogleThe ladies from Heanor have been brilliant. Happy to recommend.
5/5
GoogleHighly recommended. Great service with friendly and competent staff that are always willing to help.
5/5
GoogleBought through this Branch of Hall & Benson having sold with them elsewhere. The whole process handled very professionally by helpful friendly staff.
5/5
GoogleFantastic service with Hall & Benson from start to finish. I would highly recommend using them, such a great team genuinely caring & fully committed & constantly keeping us up to date with information.
1/5
GoogleNot good company at all, Sold me the house in their words as clean and tidy and I found rotten food, loads of smelling dog urine and even dog excrement in the kitchen.. When I wanted t sell the house last year, they never came to take photos. I demand £10000 from Hall & Benson Always avoid.
1/5
GoogleRating only, no written review.
5/5
GoogleGood knowledge staff
1/5
GoogleWorsed letting agent ever found else where
5/5
GoogleHelpful, friendly and efficient. A quick sale achieved and great feedback. Always on hand to advise.
5/5
GoogleOutstanding company. Would definitely recommend this estate agents. Thank you Sara for your outstanding work and making our dream come true.
1/5
GoogleUnimpressed with the Alfreton branch. Had an offer accepted on a house sent through proof of funds and ID etc. then the very next day get a phone call saying there had been another offer !!! So of course they wanted me to offer more so I refused as I'm not prepared to play silly games. So as far as I am concerned they are sly and untrustworthy !!!!
1/5
GoogleAwful. I never feel the need to write a negative review but felt very strongly about leaving one for hall and benson alfreton. Rude and arrogant. We decided to rent which happened to be through hall and benson. The property wasn’t in the best condition to begin with but as decent human beings we wanted to leave the property looking good enough for the next people. Including two full days cleaning and shampooing the carpet even though the carpet was stated as bad condition when we moved in. Upon checking out (bearing in mind it was for 1 o’clock on a random week day. My partner was thankfully off work to walk them around. She stated that they were hoping no one would be available to walk round with them so they could put what they like down!) i fully understand that landlords need to make a living and respect that. We were made to feel as though we had done damage to the property that had been there many years. Including the paint on the wall looking like it had been rollered. We hadn’t touched the paint! It was a mess to begin with and only wanted to stay for a year so we wasn’t about to waste our time and money on that! The roller mess was not stated when we first moved in. To be fair I didn’t even notice it neither did the lady who first walked us round. I’m not about to start looking and commenting on how someone has rollered the wall!! The previous people probably had their bond taking from them also for this matter but wasn’t even fixed! We were deducting £200 from our bond for a few bits including the wall. I feel as though hall and benson look for every minor bit so they’re able to take some of your money still. The have no interest whatsoever about looking after the tenant. All the way through they had been pretty snotty and abrupt with us but this was the finally straw! Planning on going round to see the new tenants to let them know so they don’t end up paying for it either! I can not stress enough to AVOID this company. After reading many reviews stating the same thing as me I just wish I could have read those before renting! There are lots of lovely estate agents out there who actually want to help unfortunately hall and benson’s are not. Sadly my main aim of the message wasn’t put across before your reply. The amount of the total bond coming back to us isn’t an issue as such. I was mostly frustrated with the way it had been dealt with. The member of staff told us we were being difficult by asking about What had happened and told after the check out meeting that there is a complaints policy (which was sent after the review) but he wouldn’t bother trying to complain as it would cost us more. This could have been dealt with very differently if the member of staff in question had responded to our concerns in a professional way. This will be passed onto the branch manager shortly.
3/5
GoogleHelpful
1/5
GoogleLet us down 3 times on house viewing weather it be by being late or just not showing up at all.
1/5
GoogleRating only, no written review.
1/5
GoogleIf you are a tenant the letting agents do not get consent for prospective viewings. They show people around your flat without even telling you. I’ve been totally unaware I have had viewings until after.
5/5
GoogleI recently sold my house through the Allestree Office of Hall and Benson. Matt was very informative at the valuation and explained in detail the service and process of selling my house. The team in the office were fantastic and always happy to help. I would definitely use Hall and Benson again.
5/5
GoogleUsed them for a while now. Know the staff well. Knowledge and professional.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
The five Hall & Benson offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, East Midlands.
