5/5
Googletom hallam was excellent help for mortgage advice.
Agent replied · 8 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
Hall & Benson estate agents in Derby, Alfreton, Heanor and 1 more
★★★★★
723 reviews across 5 offices and 4 platforms
Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.
609
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
7
Reviews on Yell
All 5 offices
106
Reviews on Trustpilot
All 5 offices
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Hall & Benson's five offices, most reviewed first. Each has its own page.
- Hall & Benson Derby (Park Farm Centre)Park Farm Centre, Park Farm Drive, Allestree, DE22 2QQ397 reviews · 291 on Google (4.3)5 in the last 90 days
- Hall & Benson Alfreton22a - 24 High Street, Alfreton, DE55 7BN, DE55 7BN138 reviews · 138 on Google (4.0)7 in the last 90 days
- Hall & Benson Heanor13 Market Street, Heanor, DE75 7NR, DE75 7NR123 reviews · 123 on Google (4.7)1 in the last 90 days
- Hall & Benson Belper2a King Street, Belper, DE56 1PS, DE56 1PS65 reviews · 58 on Google (4.4)1 in the last 90 days
- Hall & Benson Derby (Pinxton House)Pinxton House, 75 Sitwell Street, Spondon, DE21 7FH1 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Hall & Benson and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, East Midlands
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 608 reviews on Google only. Show every review
Google5/5
GoogleThe service provided to us was superb. We are first time buyers and Tom Hallam really did a great job on guiding and explaining things to us. Thank you so much!
Agent replied · 8 November 2024
Thank you for taking the time to leave us your 5* review Romina! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service provided was amazing it was a perfect balance of personal and professional. Beth has been so helpful, she is approachable explains things clearly, she has helped us in every part of the process, she has felt like a friend as well as sorting all problems we have had ( and we have had quite a few). I wouldn't hesitate to recommend Hall and Benson.
Agent replied · 8 November 2024
Thank you for your terrific 5* review and recommendation Sam. Best wishes, Lucy, Customer Relations.
5/5
GoogleI spoke to Emily for the first time today regarding a viewing for a property and all I can say how nice and professional she was and extremely helpful compared to some estate agents I have spoken to over the last few days. It was a refreshing change to have someone who wanted to help you, she has restored my faith in estate agents. She is a credit to Hall and Benson!
Agent replied · 8 November 2024
Thank you for your thoughtful 5* review Marie! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from mortgage consultant Tom Hallam. Supported me and my wife through every stage of application. Provided excellent bespoke professional advice from start to finish and made sure we were well informed with every detail throughout. Highly recommend to anyone who’s looking for great mortgage consultant.
Agent replied · 8 November 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Michael. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great experience working with Hall and Benson. I used them for both a re-mortgage and and a brand new mortgage. Chris at the Alfreton site was amazing and always available to help on any issues we had. Cannot speak highly enough of him and the work he put in to help get everything over the line.
Agent replied · 22 October 2024
Thank you George for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
1/5
GoogleInfact this agency is the worst I have seen so far...I put up to rent a property they asked for deposit I paid immediately they never called I kept calling to follow up ...they asked for all details and I supplied everything..only to call them today and they are telling me stories that does not add up.. DONT USE THIS AGENCY
Agent replied · 25 October 2024
Hello Abiola, I'm sorry to hear about your experience. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
GoogleSeveral words of advice, do not use this agent, my reasonings are as stated: 17.08.2024 Abbie attended my property to complete a valuation. 20.08.2024 Focal Agent sent a photographer to take some pictures for the brochure. 22.08.2024 I telephoned Spondon branch for an update, I was informed by Matt that I would receive the brochure and a telephone call on 27.08.2024, no brochure and no telephone call. 27.08.2024, I telephoned Abbie twice that day, each time I was informed that Abbie would return my call, no call, I emailed in the afternoon, no response to my email. 28.08.2024, I contacted Karen (area manager) for assistance, she responded that she would look into my concerns. 29.08.2024 the brochure was received, I reworded the description and emailed Abbie, also the pictures in the brochure were bad, the photographer had only taken “sections” of the rooms and not a full photos of the rooms, the pictures did not flow and were extremely poor, they did not show the property at its best. I confirmed at this point that the photographer did not do any video for the property when they attended, I did ask when they attended on the 20.08.2024, I was informed that the agent had not booked this. 30.08.2024 I messaged Karen for an update as I hadn’t heard anything all day, no response. 31.08.2024 I telephoned Abbie, I was informed that she had spoken to the Focal Agent to revisit the property to take the new photos, I said I thought this had been arranged on Thursday, I told it had, something did not make sense. 02.09.2024 I telephoned Focal Agent direct, they confirmed that the agent had put the order for the revisit on hold, the agent did not have the decency to inform of this, I had been waiting since 29.08.2024 for communication from Focal. The situation was annoying and frustrating, the agent basically misinformed me on numerous occasions, which is not acceptable, it was obvious that Hall & Benson did not want my business and basically ignored me and misinformed me. Recommendation, use another agent, I have also emailed two Directors, both ignored the email and one passed it over to colleague to deal with, I received an “sorry” email, sorry is not acceptable especially with regard to the time that they have messed the client / customer around, a total waste of time.
Agent replied · 25 October 2024
Hello Ash, Thank you for sharing your detailed feedback. We're truly sorry to hear about your experience and the frustration it caused. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had to move out of our old property quite quickly and Katie has been a godsend. She found the perfect home for us and organized everything incredible quickly. We were in our new rental property in no time and Katie was there to guide us and make the whole process as easy as possible.
Agent replied · 25 October 2024
Hello Heinrich, we're delighted to hear that Katie was able to assist you so efficiently and make your move as smooth as possible. We appreciate your feedback and are glad we could help you find the perfect home. Best wishes, Lucy, Customer Relations.
5/5
GoogleChris was top saleman very helpful and professional, Matthew was very helpful with viewing of the house just a shame he a city fan
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review Lewis. I will of course pass on your kind hearted words to our Alfreton branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with Hall and Benson. Chris was fantastic and went above and beyond to make the process as easy as possible for us. He took the time to answer all our queries (there were a lot as we are first-time buyers and knew nothing about the process), and made sure to keep us updated regularly. After our first appointment with Chris, we felt at ease, and far more relaxed as he took the time to explain everything in detail. We are now a month away from completion and can't thank him enough!
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review Laighton. Kind regards, Lucy, Customer Relations.
1/5
GoogleI've sent the enquiry for one of the properties. They've called me back the next day, but I've missed their call. Katie left me a voicemail to call her back, so I called within 20 minutes and in the middle of explaining which property I'm interested in, she just hung up on me. I found that disrespectful and unprofessional.
Agent replied · 25 August 2024
Hello Veronica, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent experience so far. Hannah has been great and made the viewing and offer process so smooth. Maddie is a pleasure to deal with, very helpful and worked hard to help secure my mortgage. Would definitely recommend.
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Becky. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't recommend Danielle Stapleton enough for guiding me through the buying process of my new property. Right from initial contact she has been very helpful and always responded to my emails and phone calls quickly. Thank you!
Agent replied · 8 November 2024
Many thanks for the great recommendation, 5* review and your kind words Josh. Best wishes, Lucy, Customer Relations.
5/5
GooglePurchased via Hall & Benson, they went above and beyond to help us on the day of moving, lovely house warming gift upon. Collection of the keys. Staff at Heanor Branch were very polite and helpful. Thank you
Agent replied · 8 November 2024
Thank you for your 5* review Johanne. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hello Cally, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleRenting a property through Hall and Benson and its been an excellent experience. Katie did a brilliant job, was very efficient and it was a pleasure to deal with her. Would definitely use them again!!
Agent replied · 25 August 2024
Thank you for taking the time to leave us this amazing 5* review Chris. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you for leaving us a 5* review.
5/5
GoogleWe exchanged yesterday and are due to complete tomorrow. It's been an easy process from start to finish. Very smooth. All the staff are a delight to deal with. Especially the manager though, I really like her.
Agent replied · 22 October 2024
Thanks for the wonderful 5* review Sam! Best wishes, Lucy, Customer Relations.
1/5
GoogleIf I could rate 0 star I would. Never answers the phone. Never calls back. Never emails back and when you do finally get through the customer service is shocking. A very long drawn out process of 5 months to move due to in house solicitors specifically Gemma who had absolutely no idea what she was doing and getting updates on the situations weeks later from the estate agents. We had no contact confirming we were moving and how things where done on the day.. do they meet at the property? Do we collect the keys? Do the vendors hand over the keys? The day before we moved we got an email stating we had just exchanged ( this was done a week before) left us worrying about the move the next day. On the day of our move I had to call to query this… After 2 calls finally someone answered to say they were in a meeting and would call back. SHOCK no one did, i called again. Emily who sold our house had to check our file to see if we were moving that day?! How do you not know if the house you sold is completing or not? Throughout the whole purchase they never called back or updated us on time, they would say they will call back and never did. Just very poor customer service. Avoid avoid avoid !!!
Agent replied · 22 October 2024
Hi Megan, We are truly sorry to hear about your experience with us. Your feedback is important, and we apologise for the lack of communication and customer service you encountered. Please feel free to reach out to us at complianceresidential@connells.co.uk to discuss this further. Thank you for bringing this to our attention. Best regards, Hall and Benson Estate Agents Alfreton
5/5
GoogleJust wanted to say a massive thankyou to molly for all your help and support, and understanding. Molly went above and beyond to help me She is a credit to the company, Thankyou for everything.
Agent replied · 14 June 2024
Many thanks for your fantastic 5* review Sharon. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery quick and helpful service regards to renting our next property. We were looked after by Katie, Jess, Duncan and Molly all of whom were very professional and helpful with any queries we had. Would recommend!
Agent replied · 14 June 2024
Hi Hannah, thank you for your kind words about your experience with Katie, Jess, Duncan, and Molly. We are delighted to hear that you found our team professional and helpful. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally impressed with the service that we have received from Declan and his colleagues. Our house was rented out within two weeks from initial contact. Extremely professional and helpful. Thoroughly recommend.
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation Helen. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hall & Benson
Which Hall & Benson office has the most reviews?
Derby (Park Farm Centre) has the most, with 397 reviews rated 3.6 out of 5, followed by Alfreton with 138.
Where are the Hall & Benson offices?
The five Hall & Benson offices, by town:
- Alfreton: 22a - 24 High Street, Alfreton, DE55 7BN, DE55 7BN
- Belper: 2a King Street, Belper, DE56 1PS, DE56 1PS
- Derby (Park Farm Centre): Park Farm Centre, Park Farm Drive, Allestree, Derby, DE22 2QQ
- Derby (Pinxton House): Pinxton House, 75 Sitwell Street, Spondon, Derby, DE21 7FH
- Heanor: 13 Market Street, Heanor, DE75 7NR, DE75 7NR
Has Hall & Benson won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, East Midlands.
