5/5
GoogleThey have sold my Mothers house in 2 days with eight viewings
Agent replied · 7 July 2023
Many thanks for your review Michael!
Trusted Agent profile · Cumbria
Verified
Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
- Hackney & Leigh Keswick11 Bank Street, CA12 5JY259 reviews · 259 on Google (4.9)5 in the last 90 days
- Hackney & Leigh Kendal100 Stricklandgate, LA9 4PU201 reviews · 201 on Google (4.6)4 in the last 90 days
- Hackney & Leigh Grange Over SandsMain Street, LA11 6DP186 reviews · 119 on Google (4.7)5 in the last 90 days
- Hackney & Leigh CarnforthMarket Street, LA5 9BT176 reviews · 176 on Google (4.8)2 in the last 90 days
- Hackney & Leigh ArnsideThe Promenade, LA5 0HF167 reviews · 167 on Google (4.8)0 in the last 90 days
- Hackney & Leigh Penrith6-8 Corn Market, CA11 7DA117 reviews · 117 on Google (4.9)9 in the last 90 days
- Hackney & Leigh WindermereEllerthwaite Square, LA23 1DU67 reviews · 67 on Google (4.5)1 in the last 90 days
- Hackney & Leigh Kirkby Lonsdale3 Market Square, LA6 2AN25 reviews · 25 on Google (4.4)0 in the last 90 days
- Hackney & Leigh Ulverston30 Queen Street, LA12 7AF5 reviews · 5 on Google (3.6)3 in the last 90 days
- Hackney & Leigh AmblesideRydal Rd, LA22 9AW1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,134 reviews on Google only. Show every review
Google5/5
GoogleGreat team, great service. Go the extra mile and always return a call when they say they will. We were very happy with our experience.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thank you for you review Greg!
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
We cannot see any record of having an interaction with you? Please can you email customercare@hackney-leigh.co.uk so we can try and understand where we have let you down and make sure we do better in the future?
2/5
GoogleHaving to do another review due to the response From Hackney and Leigh. We’ve applied for more than one property before. When we’ve been told that we’ve been unsuccessful it’s never been explained as to why. You also tell us that there’s …
Agent replied · 7 July 2023
Dear Roz, Thank you for taking the time to write your review. We apologise that you missed … More
5/5
GoogleThe people in here couldn't be nicer, they're always friendly and helpful.
Agent replied · 28 July 2023
Thank you for your review. Our customer service is very important to us
5/5
GoogleDominique and her team did a fantastic job of getting our flat sold after it had been on the market with another agent for nearly a year. Had insights into better presentation, getting buyers interested from London and how to deal with the market place in general.
Agent replied · 24 July 2026
Thank you for the review Chris - absolutely loved marketing your wonderful flat and introducing the new custodians who I'm sure will be very happy there!
5/5
GooglePolite and helpful service. Thank you
5/5
GoogleI enjoy working with the team here and feel a high degree of service, care and personable professionalism.
Agent replied · 7 July 2023
Many thanks for your review Eden!
5/5
GoogleRating only, no written review.
Agent replied · 5 July 2023
Many thanks for your review!
5/5
GoogleAbsolutely great team! Thanks!
Agent replied · 5 July 2023
Thank you Liuchen :-)
5/5
GoogleLovely local estate agents. Sold my house with them years ago. Fantastic service
Agent replied · 5 July 2023
Thank you for your review Nadia
5/5
GoogleRating only, no written review.
Agent replied · 7 July 2023
Thanks Jason!
3/5
GoogleRating only, no written review.
4/5
GoogleQuick response to enquiries
Agent replied · 7 July 2023
Many thanks for your review Ian!
5/5
GoogleFriendly and kind staff!
Agent replied · 7 July 2023
Many thanks Dániel, we really appreciate your review!
5/5
GoogleBungalows in Burton seach
Agent replied · 7 July 2023
Thanks for the 5 stars Eileen!
5/5
GoogleH&L professional and without doubt the best estate agents in Cumbria
Agent replied · 7 July 2023
Thank you John, we appreciate your review
1/5
GoogleIf you want your place trashed then rent it via these people.All my hard work undone. New stove trashed.new blinds damaged etc.This is just wear and tear apparently.
1/5
GoogleI've rented 2 houses from these, first time I thought it was the landlord trying to rip me off after 8 years of letting the same house, second time exactly the same, turns out hackney and Leigh in kendal try to have your pants down just to please their client, cant talk for sales department but letting I would never recommend to anyone
5/5
GoogleWe've just bought our house with Hackney & Leigh and they've been very helpful and easy to deal with at every stage in the process.
Agent replied · 7 July 2023
Many thanks for your review!
1/5
GoogleAwful! Traveled all the way from outside London to attend a pre-booked viewing. No one showed up, no one contacted us to say they couldn’t show us round and could not get hold of the Kendal office at all. Redirected to Grange, Keswick, etc
Agent replied · 7 July 2023
Hi Sam, I am sorry to hear about your wasted journey. I have just checked your profile on our system and cannot see any record of a booked viewing appointment? Please can forward me a copy of the booking confirmation to support@hackney-leigh.co.uk so I can look into this further? Apologies once again.
5/5
GoogleMy parents rented their property through Hackney & Leigh for a considerable number of years with myself taking over management 2 years ago. We've recently sold the property, however I cannot fault the way in which the Sales & Lettings team have conducted themselves. They have been sympathetic, supportive & efficient. Thank you all.
Agent replied · 7 July 2023
Thank you for your kind words Donna
5/5
GooglePolite and helpful service. Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
- Branch Gold Award (2)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 2019
2019 3 Gold across two branches The British Property Awards 2019 winners
- GoldThe British Property Awards 2019: Regional Estate Agent, North West (Cumbria)Windermere
- Local Gold (2)The British Property Awards 2019
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Hackney & Leigh to help?
Send Hackney & Leigh a message.
Questions about Hackney & Leigh
Which Hackney & Leigh office has the most reviews?
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
Where are the Hackney & Leigh offices?
The 10 Hackney & Leigh offices, by town:
- Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
- Arnside: The Promenade, Arnside, LA5 0HF
- Carnforth: Market Street, Carnforth, LA5 9BT
- Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
- Kendal: 100 Stricklandgate, Kendal, LA9 4PU
- Keswick: 11 Bank Street, Keswick, CA12 5JY
- Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
- Penrith: 6-8 Corn Market, Penrith, CA11 7DA
- Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
- Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
