Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 1,134 reviews on Google only. Show every review
5/5
GoogleIn the process of trying to find a property to rent in kendal. I've rang twice and had the pleasure of speaking to Hannah who was super friendly and helpful 😁I have aspergers so get quite bad anxiety however Hannah was super nice and easy …
Many thanks for your review Jasmine!
1/5
GooglePretty on the outside, Vial to the core. Personally never met a more self-centered, rude bunch of people in my life. …
Dear Damo, Thank you for taking the time to complete a review. … More
5/5
GoogleThe Estate agents were easy to deal with, and quick to organise a tenancy. They were thorough in their inspection of the property. The only thing if I'm being fussy, was that the professional clean done before …
Hi James, thank you for your review and your honesty - we'll pick this up with the contractors. Many thanks
5/5
GoogleWe cannot recommend the Kendal Branch enough, the people that work in this Branch are amazing, I want to personally single Out Hannah and Sammi, whilst the others around them also deserve recognition, these 2 ladies always went the extra …
Many thanks for your feedback!
5/5
GoogleI have sold many properties and every time have ended up frustrated by poor estate agents and aggrieved at their fee for doing very little. Not so on this occasion, Hackney and Leigh have been brilliant. They were prompt, helpful and …
Many thanks for your review Alan, we really appreciate it!
5/5
GoogleHackney and Leigh certainly gave the most realistic valuation, which was much higher than others we had received and we achieved this and more, which was amazing. They were very professional and clearly had their fingers on the pulse in …
Many thanks for your feedback David
5/5
GoogleThank you to Elaine, Ellie and the sales team for their excellent service. It was their marketing expertise and experience which resulted in 6 viewings and a sale within 2 days of my house being advertised, and for over the asking price! …
Many thanks for your review Fiona :-)
5/5
GoogleHackney and Leigh have been absolutely fantastic from start to finish throughout the purchase of our first house. In particular, Ellie was brilliant. From the offer process through to sorting out issues with solicitors, Hackney …
Many thanks for your review Melissa
5/5
GoogleFrom start to finish we were kept well informed regarding the sale of our house. We found all members of the staff to be very professional. We had no concerns about the way the house was marketed.
Many thanks Derek!
5/5
GoogleA professional service throughout the selling process The photographs and video of my house were outstanding. The whole process was .easy and made the whole selling process less stressful.PositiveResponsiveness, Quality, Professionalism
Thank you for your review!
5/5
GoogleA very professional company, efficient, friendly and effective in selling my property in a relatively short time. Would certainly recommend.PositiveResponsiveness, Professionalism
Many thanks Hugh
5/5
GoogleOur experience of selling our house through the Windermere branch of Hackney and Leigh was nothing less than outstanding. The Windermere team provided a model that all agencies should seek to emulate. They were courteous, highly organised and kept us fully informed throughout the process. Every member of the team knew their job inside out. The advice we received was impeccable. They acted quickly, but with total accuracy. Nothing was too much trouble, and we entirely trusted them to act in our best interests, which they did at all times. In addition, they are a really pleasant and hard working set of people. Would recommend without reservation
Thank you very much for your review Katharine!
5/5
GoogleDominique and Matt sold our house and then helped us through what turned into a rather unexpectedly prolonged and somewhat stressful sale. Can't speak highly enough of Matt's professionalism and calmness throughout. He always returns calls promptly, kept us regularly updated and helped us to iron out the various difficulties which emerged along the way. A pleasure to work with and an experience unlike that we've ever had with an estate agent before. We'd highly recommend the team at Fine & Country in Hove
Thank you so much for your kind words - it was a pleasure to act for you, selling your superb property - we all had an education in patience didn't we?! You were a pleasure to work for throughout and we all wish you peace, joy and happiness in your next chapter.
1/5
GoogleThey lead you on, lie and dont bother calling back
5/5
GoogleAmazing team. Always there on the end of the phone to offer support. Kept me updated with my move every step of the way. During difficult situations they always had my back and chased things up for me.
Thank you, Emi! Good luck for moving day and please let me know if you need our help or advice at anytime
5/5
GoogleThanks to Hackney and Leigh for an excellent service to sell my lake district cottage. Also the photography for advertising the cottage was flawless, thankyou for making the process appear effortless. Nick, Simon, Chris and Ruth are all professional agents and they will all take the time to get to know you and walk you through the often daunting process of selling a house. Thankyou
Many thanks for your review Lynne
5/5
GoogleRating only, no written review.
Thanks Ant!
5/5
GoogleThank you Ruth for all your hard work and patience, you made the whole buying experience much less stressful. Highly recommend Hackney & Leigh.
Thank you Barbara
5/5
GoogleAbsolutely excellent service from Ruth & the team. Superb marketing and customer service. They made everything easy and stress free from start to finish. I highly recommend and wouldn’t hesitate to use them again. One very happy customer :)
Thank you!
5/5
GoogleRating only, no written review.
Many thanks Sheila!
5/5
GoogleRating only, no written review.
Thanks Ant!
5/5
GoogleRating only, no written review.
Thank you Stephen
5/5
GoogleA very professional company, efficient, friendly and effective in selling my property in a relatively short time. Would certainly recommend.
Many thanks Hugh
5/5
GoogleRating only, no written review.
Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
