Trusted Agent profile · Cumbria

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Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more

4.7

★★★★★ Excellent

1,202 reviews across 10 offices and 2 platforms

www.hackney-leigh.co.uk

Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,134

Reviews on Google

All 10 offices

Trustpilot logo

67

Reviews on Trustpilot

All 10 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,134 reviews on Google only. Show every review

5/5

Google

I've used Ferndown for over 10 years to act as letting agent for me. The whole team are fantastic, and dealt with any situation in a very professional manner, despite being a very personal team. I would not hesitate to recommend them to anyone who needed an agent to take away all the hassle of managing a property they rent out.

John · 19 March 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you for your feedback John! Your comments are greatly appreciated by the rental team and thank you for trusting us for the last 10 years!

5/5

Google

Great experience with Ferndown Estate Agents. From the first time Adam showed us around the property to the purchasing of the property the support was brilliant. Charlotte was amazing. She was friendly, she kept us informed, explained everything we didn’t understand, she helped us every step of the way. As an older couple and never having moved before we didn’t know what to expect or do, Charlotte was always on the end of the phone to explain what we needed to do and how, absolutely brilliant. I would highly recommend Ferndown. Thank you Charlotte Adam and team.

Carol · 19 March 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you Carol for your very kind feedback in regard to your experience with the sales team at Ferndown Estates. We’re delighted to receive positive reviews and in particular relating to the experience with the accompanied viewing process with Adam, and post sales process with Charlotte. Wishing you all the best in your new home!

5/5

Google

The team was professional, helpful, and kept us updated throughout the whole process. They made everything much less stressful and were always happy to answer our questions. Many thanks to Brian , Enzo and Charlotte who went above and beyond to help us during the process.

Tina · 19 March 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you for taking the time to provide such lovely feedback Tina. It’s very much appreciated and thank you for mentioning some of the sales team by name.

5/5

Google

Always excellent service from the rental team at Ferndown. They go above snd beyond helping both tenants and landlords. Highly recommend. Thank you for all your hard work over the years.

Arthur · 19 March 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you for such lovely feedback A & P Huke. That's very kind of you and we really appreciate you posting about your positive experience with the experienced lettings team. Kind regards. Ian

5/5

Google

Ferndown have been excellent throughout the sale process, the staff have been efficient and extremely helpful, nothing was too much trouble.

Phil · 19 March 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thanks for the lovely feedback Phil, it's very much appreciated and wishing you all the very best going forward!

5/5

Google

Hackney & Leigh Estate Agents recently supported the sale of our property. We found the service professional and efficient whilst retaining a personal …

Murray · 17 March 2026 · Hackney & Leigh Keswick

Agent replied · 17 July 2026

We appreciate your positive review on our service Murray. Thankyou

5/5

Google

Absolutely super people. Very helpful and comminicative. Would definitely recommend.

Isobel · 15 March 2026 · Hackney & Leigh Keswick

Agent replied · 13 May 2026

Many thanks for your review on our service Isobel and we wish you well.

5/5

Google

Excellent advice assistance and client focused service from first instructions and throughout the sale process to completion

Nicholas · 15 March 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Nicholas, we very much appreciate your comments on the quality of our service and it really has been our pleasure to assist you with the sale.

5/5

Google

Attentive and excellent service.

Charlie · 15 March 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Charlie, we appreciate your positive feedback on our service.

5/5

Google

We recently purchased an apartment in Keswick with Simon. The sale only went through because of his patience and persistence. We can highly recommend Hackney & Leigh in Keswick.

Sarah · 15 March 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Many thanks for your review Sarah. We are delighted that you are happy with our service.

5/5

Google

Hackney & Leigh Estate Agents recently supported the sale of our property. We found the service professional and efficient whilst retaining a personal service! Thank you to the whole team.

Murray · 14 March 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

We appreciate your positive review on our service Murray. Thankyou

5/5

Google

I have recently sold my house in Arnside through Hackney and Leigh and they come very highly recommended. My experience was a 5-star one. All the team were extremely professional and it is clear that Hackney and Leigh know the area very well and are able to advise you accordingly. Information and communications were excellent. All my queries were dealt with very quickly and efficiently and staff are very friendly. They are a very responsive company and, given that the process of selling a house can be very stressful, I couldn't have had a better service. Very many thanks to all the team at Hackney and Leigh Arnside.

Judith · 24 February 2026 · Hackney & Leigh Arnside

Agent replied · 24 March 2026

Hi Judith, thank you so much for your kind words and for taking the time to leave such a thoughtful review. We are absolutely delighted to hear that you were pleased with the service provided to you from all of us here in the Arnside team and that your experience with Hackney & Leigh was a positive one. If you ever need us again in the future, please don’t hesitate to get in touch. Very best wishes from all of us at Hackney & Leigh Arnside.”

5/5

Google

I can't praise the Arnside office of Hackney & Leigh Estate Agents highly enough, I have had dealings with estate agents before when I sold my parents property, however I had never previously purchased a property for myself. I was in safe hands when I did, from start to finish they kept me aware of everything that was going on at every stage of the process. This service gave me a feeling of reasurance and confidence in the company and staff! I don't know if they are lucky recruiting the right staff or have a fantastic training courses, but whatever it is keep it up you are doing the right thing.

Tom · 24 February 2026 · Hackney & Leigh Arnside

Agent replied · 24 March 2026

Hi Tom, Thank you so much for your kind words, it was truly our pleasure! Congratulations on your new home. We wish you every happiness as you settle in and start this exciting new chapter. If you ever need any assistance in the future, please don’t hesitate to get in touch.

5/5

Google

Rating only, no written review.

Julie · 24 February 2026 · Hackney & Leigh Penrith

Agent replied · 24 March 2026

Thank you so much for your 5 star review. We wish you all the very best for the future.

5/5

Google

Helen was amazing and went above and beyond with the challenges we had - thank you.

Roz · 24 February 2026 · Hackney & Leigh Grange Over Sands

Agent replied · 24 March 2026

Thank you so much for your kind words. We got there in the end.

5/5

Google

Matt and the team were phenomenal in facilitating the sale of our flat in Hove, helping us navigate various complexities. It was a pleasure being supported by Matt on, at times, a daily basis and his calm, pragmatic approach made a huge difference in some stressful times. They also went above and beyond on a particular matter which impressed us hugely and demonstrated that it's not just about the bottom line. We will be returning to Fine & Country when we're next selling again (hopefully not for 10+ years though!).

Chris · 24 February 2026 · Hackney & Leigh Keswick

Agent replied · 24 July 2026

Thank you for taking the time to leave your review - we hope that you and yours will be very happy in your new home - we loved your last one! Look forward to hearing from you in 10 years!

5/5

Google

Exceptional customer service from start to finish, Matt Higgins made what could have been a complicated house purchase run very smoothly. Matt provided excellent communication throughout the process and really went above and beyond, creating a seamless purchase from start to finish. Couldn't recommend more.

Kitty · 24 February 2026 · Hackney & Leigh Keswick

Agent replied · 24 July 2026

Thank you for kind review - our Matthew really does go the extra mile for our clients and it was a pleasure dealing with you. Wishing you much happiness.

5/5

Google

Ferndown have been amazing helping us find our dream home. A special mention to Enzo and Charlett who went above and beyond to help us get over the line and kept our stress levels to a minimum. An awesome bunch of people who had our best interests at heart the whole time. Thank you so much. Peter and Janine…

Peter · 19 February 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thanks Peter and Janine for taking the time to post positive feedback about your experience with Ferndown Estates. It was lovely to read the message and we will pass on your comments to Charlotte and Enzo in particular. Wishing you all the very best in your new home from us all

5/5

Google

From day one , when Adam came to value my mothers home until the final day when my mothers house was completed I can do nothing but praise everyone in Ferndown Estate agents , after the valuation by Adam it was the very lovely Charlotte who I had most communication with , I can't speak highly enough of her , she went above and beyond her role to make sure that the sale went through, and genuinely cared about any questions/answers we had , I would highly recommend Ferndown and will return to them for future purposes. Lynn Cherry

Lynn · 19 February 2026 · Hackney & Leigh Carnforth

Agent replied · 19 May 2026

Thank you for taking the time to provide such a lovely message following your recent sale. It’s much appreciated and I’ll be sure to let the sales team know how pleased you were with the process. We really value each relationship that we are entrusted with and I know Adam and Charlotte always treat each one as if they were selling their own parents property. Thanks again Lynn

5/5

Google

Hackney and Leigh estate agents in Keswick have sold Mums flat and as executors we were very pleased with the way it was all handled. Simon and his team at the office were always available to help and support us throughout a difficult time in our lives. We had never sold a property before and we were able to pick up the phone at any time or call into the office for help support and advice which we were very grateful. We would have no hesitation in recommending Simon and the team in the Keswick office to anyone selling a property and we are sure that they would always give as much support to any of their clients as they did to us. Thank you Sheila Rona and Heather

Rona · 16 February 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Many thanks for your review Rona. We are delighted that you and your family have been pleased with our service

5/5

Google

Hackney & Leigh handled my recent sale in a professional and timely way, from the beginning when Nick visited and gave a valuation, and throughout the process. I would particularly like to thank Simon for his friendly, timely, and efficient support.

Simon · 15 February 2026 · Hackney & Leigh Keswick

Agent replied · 15 April 2026

Simon, we are grateful for your positive comments on the standard of service that we have provided for you throughout the sale of your home

5/5

Google

Great people. Really impressed with everything

Houldsworth · 14 February 2026 · Hackney & Leigh Kendal

Agent replied · 14 April 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

5/5

Google

Sold in a week

Kit · 14 February 2026 · Hackney & Leigh Kendal

Agent replied · 14 April 2026

Thank you so much for kind words, it is much appreciated. We wish you all the best.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.

British Property Awards winners in two years, the group and its branches: 2018, 2019.

British Property Awards by year, 2018 to 2019

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Hackney & Leigh

Which Hackney & Leigh office has the most reviews?

Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.

Where are the Hackney & Leigh offices?

The 10 Hackney & Leigh offices, by town:

  • Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
  • Arnside: The Promenade, Arnside, LA5 0HF
  • Carnforth: Market Street, Carnforth, LA5 9BT
  • Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
  • Kendal: 100 Stricklandgate, Kendal, LA9 4PU
  • Keswick: 11 Bank Street, Keswick, CA12 5JY
  • Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
  • Penrith: 6-8 Corn Market, Penrith, CA11 7DA
  • Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
  • Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?

Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.

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