5/5
GoogleExcellent service from offer to completion. Adam and Charlotte kept us fully informed throughout the entire process and dealt with the couple of issues we encountered efficiently and effectively. Would definitely recommend.
Trusted Agent profile · Cumbria
Verified
Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
- Hackney & Leigh Keswick11 Bank Street, CA12 5JY259 reviews · 259 on Google (4.9)5 in the last 90 days
- Hackney & Leigh Kendal100 Stricklandgate, LA9 4PU201 reviews · 201 on Google (4.6)4 in the last 90 days
- Hackney & Leigh Grange Over SandsMain Street, LA11 6DP186 reviews · 119 on Google (4.7)5 in the last 90 days
- Hackney & Leigh CarnforthMarket Street, LA5 9BT176 reviews · 176 on Google (4.8)2 in the last 90 days
- Hackney & Leigh ArnsideThe Promenade, LA5 0HF167 reviews · 167 on Google (4.8)0 in the last 90 days
- Hackney & Leigh Penrith6-8 Corn Market, CA11 7DA117 reviews · 117 on Google (4.9)9 in the last 90 days
- Hackney & Leigh WindermereEllerthwaite Square, LA23 1DU67 reviews · 67 on Google (4.5)1 in the last 90 days
- Hackney & Leigh Kirkby Lonsdale3 Market Square, LA6 2AN25 reviews · 25 on Google (4.4)0 in the last 90 days
- Hackney & Leigh Ulverston30 Queen Street, LA12 7AF5 reviews · 5 on Google (3.6)3 in the last 90 days
- Hackney & Leigh AmblesideRydal Rd, LA22 9AW1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,134 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleThis is a really easy review to write. We have been very impressed with Ferndown Estate Agents. So as not to take up too much of your time. My review is as follows: …
5/5
GoogleAmazing service as always from Ferndown. The team kept me constantly updated and we’re always available to answer any questions. Thank you again.
Agent replied · 19 May 2026
Thanks for the very positive feedback Sophie. Much appreciated to hear we're meeting our clients expectations.
5/5
GoogleThe property that we purchased through Fernedown was a very complicated case and it took a very long time to go through. However, the staff at Fernedown were extremely helpful in supporting myself and my husband throughout the process. They were very through with providing us with updates on the property and were extremely considerate of our concerns. Fernedown provided us with an excellent service and I would 100% recommend them to anyone! If we should ever require estate agents again, we will definitely be using their service.
5/5
GoogleGreat service, professional, experienced and always able to help.
5/5
GoogleReally appreciate the service recived. I have rented a house recently through them.
5/5
GoogleExcellent service . We can not praise the team enough . They made our dream of moving up to Derby happen and kept us informed every step of the way .
5/5
GoogleRating only, no written review.
5/5
GoogleJust this week we picked up the keys to our first home throughout the sale ferndown estates have been nothing but helpful. From our first phone call we had a feeling we would end up buying with through this company and we glad we did every phone call and meeting we have had they have been nothing but helpful and amazing ,and constantly kept up to date and informed. Adam showed us around the property and kept in constant touch regarding our offer and then Charlotte handled our purchase and let's say she is amazing soo very helpful with any question I had and I had a fair few as I had no idea what I was doing but Charlotte made it easier and took the time out to chat to me and explained things so I understood. Then going into the branch to pick the keys we instantly felt welcomed by the whole team had lots of congratulations of them and even had a little hamper from!! Guys you have been great Thank you
Agent replied · 19 May 2026
Hi Jackie Many thanks for the lovely review in regards to your experience in purchasing a property. We were delighted to assist you in the purchase of your new home and wish you all the very best. Adam, Charlotte and the rest of the team will be thrilled with the positive feedback. We look forward to assisting you in the future whenever that is!!
5/5
GoogleWe have just purchased our first home the whole thing took around 14 weeks Charlotte has been amazing throughout and the guy that showed us the property as a pleasure to meet. Thank you for your time and effort.
5/5
GoogleFerndale were fantastic from start to finish. They handled everything professionally and kept us up to date with every viewing and comments made by potential buyers. We would highly recommend and would use them again if the circumstances arose.
5/5
GoogleI am amazed by their professionalism and nothing was too much trouble. This is from valuation all through to completion. Whenever you contact them and the person is on another line, your callback is prompt, any questions are answered all along the way and quickly. We exchange contracts on Wednesday😁👍 Massive thankyou to Charlotte especially!! Debbie & Arfon
5/5
GoogleGreat service
5/5
GoogleRating only, no written review.
5/5
GoogleFerndale were very swift in replying to queries and the application process. They were also helpful on move in day showing me where everything was and fixing any problems.
5/5
GoogleRating only, no written review.
5/5
GoogleTop quality experience with this agency
5/5
GoogleBEST LETTING AGENTS IN UK.
5/5
GoogleFrom start to finish an excellent service and every dingle person is lovely ... I csn highly recommend them!!
5/5
GoogleRating only, no written review.
5/5
GoogleI had three agents visit the property and without a doubt Adam impressed me the most, as the agent I wanted to sell the property. I liked his approach, the marketing available and how the initial stage was handled. I also met Ian who was just the same as Adam, in his approach to the sale, very professional and helpful. I then dealt with Chloe who set the matter up re administration, again very efficient and helpful but I must make a point of how well Charlotte continued with the matter. The matter became complicated and the way she dealt with liaising between myself and the buyers, was exceptional and portrayed my wishes to the Buyers and continued to do everything she could to liaise between all parties in a very professional manner, I was very impressed with her. I would also like to add, that she was extremely understanding of my situation and could not do enough to help, to achieve the final goal, of getting this matter through to completion, even though at one point, I thought the matter would go back on the market, but with her experience of liaising managed to get an acceptable solution to both buyer and seller.
5/5
GoogleWe have settled down at our ‘Little Kingdom’, thanks for your very super support and service. From the bottom of our hearts, we really appreciate your clear, helpful and valuable advice, instructions and communications. Besides, the professionalism of the whole team, by keeping us on track, and friendliness, is absolutely phenomenal. We would, therefore, surely recommend to our friends and colleagues; and wish to use your services in the future. Once again, a trillion thanks!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
- Branch Gold Award (2)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 2019
2019 3 Gold across two branches The British Property Awards 2019 winners
- GoldThe British Property Awards 2019: Regional Estate Agent, North West (Cumbria)Windermere
- Local Gold (2)The British Property Awards 2019
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Hackney & Leigh
Which Hackney & Leigh office has the most reviews?
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
Where are the Hackney & Leigh offices?
The 10 Hackney & Leigh offices, by town:
- Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
- Arnside: The Promenade, Arnside, LA5 0HF
- Carnforth: Market Street, Carnforth, LA5 9BT
- Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
- Kendal: 100 Stricklandgate, Kendal, LA9 4PU
- Keswick: 11 Bank Street, Keswick, CA12 5JY
- Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
- Penrith: 6-8 Corn Market, Penrith, CA11 7DA
- Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
- Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
