Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 1,134 reviews on Google only. Show every review
5/5
GoogleThe staff at Hackney and Leigh in Kendal were amazing. It is obvious how well they work together as a team. They answer queries promptly. They kept us informed and kept pushing until we had a successful sale. They are the best estate agents in the whole area.
Many thanks Ken
5/5
GoogleThoroughly recommended. Worked hard in a difficult market
Many thanks David
5/5
GoogleWe have recently sold our house in Kendal via H & L and would like to express our gratitude for the wonderful service we received. The support we received was excellent from the very beginning, through the valuation process, property presentation, escorted viewings and later keeping us up to date during the legal sales process. All the contacts we had with H & L were professional and helpful at all times and we cannot praise them enough. Whilst it is unfair to pick out anyone by name, we would like to say a particular thank you to Ellie Graham who helped us enormously during the later stages of the sales process. Thank you to all. Mr and Mrs G Parsons.
Many thanks for your review
5/5
GoogleThe sales team at Hackney & Leigh Kendal did a great job all the way through from initial enquiry, viewing, presale to purchase. Any questions I had were answered diligently and the whole process was conducted professionally. There is clearly a good system in place that shares information across the team so that any team member can respond quickly. They demonstrated excellence in property sales.
Many thanks Andrew
5/5
GoogleHackney and Leigh have been professional and helpful from the beginning which included going above and beyond to arrange an early viewing of the property we were interested in. They remained helpful when there were some issues with the purchase. Ellie and Elaine deserve a special mention - responsive, polite, helpful and kind!
Many thanks Louisa
5/5
GoogleA very friendly and professional team. From the very beginning of getting a valuation carried out right through to the final stages of completing the sale, you will be given good clear and sensible advice. A great team effort. Thoroughly recommended.
Many thanks for your review
5/5
GoogleJust bought a house through Hackney and Leigh with my partner and Ellie and Shannon at the Kendal branch of H&L were superb throughout. Great communication, super friendly and great knowledge resulting in a very positive outcome for all. Thanks!
Many thanks Josh
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks Rod
5/5
GoogleFirstly, selling a property can be very stressful for anyone, however our experience with the staff at Hackney & Leigh (Kendal) has been exactly the opposite. The whole process right from the start has been nothing short of excellent. Our property was viewed,valued, photographed and presented to the market within a week, every viewing was arranged by them at our convenience, we were kept informed at all times regarding feedback and indeed offers, (of which we had six) after accepting an offer of the full asking price, this is where Hackney & Leigh truly excelled, each member of staff are fully aware of every aspect of the sale and it's progress, the level of communication between individual staff members was exceptional, and as far as dealing with solicitors and local authorities etc..., they made sure that we were always kept updated throughout the whole process all the way through to exchange and completion. Not only do I recommend them but I quite honestly believe that the way that they operate should be used as a blue print for other estate agents. I can not recommend them highly enough, if you need an estate agent, you really don't need to look anywhere else.
Many thanks for your review Rick
5/5
GoogleRating only, no written review.
Thank you Nina
5/5
GoogleFound our first home through Hackney and Leigh, the process couldn’t have been made easier! A great team who communicate well and made our first experience buying a house stress free.
Many thanks for your review
5/5
GoogleAmazing service form start to finish. The Team at Hackney and Leigh, Kendal have been so supportive and helpful. Really great communication throughout the process. I can't recommend them enough.
Thank you Renee
5/5
GoogleExcellent service from excellent Sales Team at Kendal Office
Many thanks Keith
5/5
GoogleHackney and Leigh recently sold our house: throughout which they were professional, knowledgeable and went above and beyond to help us and secure the sale.
Many thanks Jane
1/5
GoogleAbsolutely shocking Estate Agents. I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their lies and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, that are drowned by this nasty, dishonest company. Be warned, question everything; ask for evidence, if you're unsure; don't trust anything they put on their sales documentation. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for over £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales documentation to make the business more appealing. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. The company is still being run by Mr Derrick Hackney who has lost touch with reality and seems to be far removed from the 21st Century. If there is absolutely no alternative to using this awful company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.
5/5
GoogleH&L Kendal were fantastic to deal with. From the initial photography and brochure through to sale, their communication and support was excellent. Keira and Ellie in particular were great to deal with and I wouldn’t hesitate in recommending them to work with.
Many thanks James
5/5
GoogleFantastic friendly company to work with. Would highly recommend
Many thanks Robert
5/5
GoogleWe dealt with the Kendal Hackney & Leigh branch as the buyers and we were very impressed by their professionalism and customer service. They were friendly, knowledgeable and responsive to numerous queries we had and they finished off with a nice touch of some flowers and gifts when we collected the keys. Should we ever be in the position to sell a property then we will be in touch. Thanks!
Many thanks for your review Richard
5/5
GoogleThank you! Great service, all the team were very helpful and kept updating all the way through. Kiera offered great advice and we completed sale in 2 months 🙌🙌🙌 …
Many thanks for your review James
5/5
GoogleI would highly recommend Hackney & Leigh Kendal, from the moment I met Keira I knew my property was in safe hands. It had previously been on the market for 12 months with very little interest. After swapping to Hackney & Leigh, within 10 days I had 5 offers over asking price. Shannon and Ellie have been outstanding at keeping me in the loop from the start until completion and I am so grateful. If you are thinking of putting your property on the market with Hackney and Leigh then do it, you won’t regret it. Thanks again girls for all the support throughout!
Many thanks for your review Eloise!
4/5
GoogleRating only, no written review.
Many thanks for your review Mark!
5/5
GoogleOur property was originally on the market at a set price and with previous estate agents and no advice it was dropping fast and getting nowhere. Hackney & Leigh really saved the day! Kiera swooped in with all the relevant research to our property and were realistic yet still optimistic. Communication was consistent and quick to get hold of, the photography was brilliant and within a couple of weeks we had two offers! Most importantly things like house moves are big life moves and the Ellie and the team handled us with care and a super friendly and polite disposition which meant the world to us, very refreshing when we hadn't experienced that before. Would trust them 1000% to go with them again and have been recommending to our friends. Thank you so much, Melissa & Ross
Hello Melissa, Thank you so much for leaving us this fabulous review - Keira and Ellie, and the team, are all so thrilled you and Ross were able to sell so quickly with us, and really enjoyed working with you! Thanks so much and all the best wishes for you and your brother in the future!
5/5
GoogleHackney and Leigh were fantastic regarding both the sale of our house and the purchase of our new house. I would not hesitate to recommend them to my family and friends, thank you very much.
Thank you very much for your review Alice!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
