Trusted Agent profile Β· Cumbria

Verified

Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,202 reviews across 10 offices and 2 platforms

www.hackney-leigh.co.uk

Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,134

Reviews on Google

All 10 offices

Trustpilot logo

67

Reviews on Trustpilot

All 10 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,134 reviews on Google only. Show every review

5/5

Google

I work as a Case Manager within a Legal Services company and we used Hackney & Leigh to sell a property on from a deceased persons estate following a recommendation from another happy customer. Leigh, one of the agents specifically was brilliant! Nothing was ever too much. The process was as smooth as it could possibly have been. Everything was arranged including any works needed to be done at the property and it was never a problem. If I had not had Leigh to guide me through the process and advise in situations where needed, it would have been a much harder process as our company is not local to the property. I can not recommend this company enough!!

Lauren Β· 16 September 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 24 August 2024

Many thanks for your review Lauren!

5/5

Google

As a family selling a property after a bereavement you need an Estate Agent that will deal with the sale of a property efficiently and swiftly we had many hold ups with our sale.But Leigh at hackney and Leigh kept us informed through the whole process. Due to chain issues it took much longer than expected, but they were with us all the way, Great team Great service! Special thanks to Leigh she was a star !

Helen Β· 16 September 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 24 August 2024

Thank you for your review Helen!

5/5

Google

In the past year, I've bought and sold a house with Hackney and Leigh in Arnside. On both occasions, I've had an excellent experience. My main dealings were with Leigh Bedwell in the sales team and I found her to be efficient, communicative and very professional. Buying and selling houses is rarely stress-free but Hackney and Leigh made the process as smooth as it could be.

Chris Β· 16 September 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 24 August 2024

Many thanks Chris!

5/5

Google

"The staff at Hackney and Leigh were all really helpful throughout the sales process. Leigh, our main contact, was friendly and approachable and kept us clearly informed at every stage. We live in Arnside and it was helpful that we could pop into the office to talk face to face. The solicitor they recommended was also excellent, dealing with matters promptly and efficiently. We have been very happy with the service provided."

Cindy Β· 16 September 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 2 January 2024

Many thanks Cindy

5/5

Google

Can't rate Leigh at Hackney and Leigh highly enough. She has been terrific. Mum gets easily confused and was daunted at the prospect of selling the family home to move into a smaller more manageable flat. But Leigh listened to her needs and was very friendly and helpful with whatever queries we had. She has guided us through the whole process and has given that personal touch that is so lacking in many organisations these days. Would be happy to recommend her as estate agent to anybody.

Judi Β· 16 September 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 2 January 2024

Many thanks Judi

5/5

Google

Outstanding service and professionalism from our first viewing to our completed property purchase. The whole team were amazing and were able to guide us through the process smoothly, kept us informed every step of the way and answered all our questions swiftly. A special thanks go to Nicole and Jan who were our points of contact throughout. They really did personalise the service they provided. 😊 If you are looking to buy or sell a property, then look no further than Hackney and Leigh! Thanks again team, From Mel and Stuart Fairclough

Mel Β· 16 September 2024 Β· Hackney & Leigh Windermere

Agent replied Β· 11 November 2024

Many thanks for your review Mel & Stuart, it was a pleasure working with you both and we hope you are enjoying your new home in Bowness.

5/5

Google

We have been looking for our permanent home in the Lakes since 2019 and registered with Hackney & Leigh in the early days of our quest. Of all the many agents in Cumbria we have had dealings with (there are many !), the H & L Windermere team have without doubt been the most helpful, friendly, reliable and consistent in communicating both the market, and the ins & outs of buying our 'forever' home. When we finally were on our way with an accepted offer, the team were always available to assist on phone or email, always gave a response to querys and were excellent and transparent at handling the sometimes protracted dialogue between ourselves and the vendors. Also going the extra mile to help us with following up snags and, even after we had moved in but were away, helping to notify us when snow damaged some trees on our property. To the Windermere team, particularly Sonia, Nicole and Charlie, with whom we exchanged many messages, thank you very much, we really appreciate it.

Pete Β· 16 September 2024 Β· Hackney & Leigh Windermere

Agent replied Β· 24 August 2024

Many thanks for your review Pete

5/5

Google

The team at Hackney and Leigh are absolutely superb. They made the usual stress of purchasing houses dissappear with their pragmatism and attention to detail. Look no further if you were to sell or purchase through them. They make every effort for viewings to work around your time slots, they have neigh on every answer to hand and if they don't they get back to you very quickly with the answer. Thanks for all you do! What a super team. Greg and Steph

Greg Β· 16 September 2024 Β· Hackney & Leigh Windermere

Agent replied Β· 24 August 2024

Many thanks for your review!

5/5

Google

A very comprehensive service from start to finish. Mike and Charlie dealt with all the issues as they arose in a very speedy, professional manner and made the whole transaction very easy to complete. Definitely would recommend and, dare I say, the price was right !!

Brian Β· 16 September 2024 Β· Hackney & Leigh Windermere

Agent replied Β· 26 November 2023

Thank you Brian

1/5

Google

I would not recommend Hackney & Leigh under any circumstances. There are significantly better and more professional estate agents available in Kirkby Lonsdale. Hackney & Leigh from start to finish of the whole process simply lacked the necessary professionalism, courtesy and overall customer service you would expect of a well established estate agents. The team at Kirkby Lonsdale constantly failed to keep me informed of the progress of my property sale: especially concerning enquiries from our buyers. They failed to answer direct questions via email & instead answered with the generic catch all of 'we can only apologise'. Under the banner of 'you just couldn't make it up...' - they even failed to inform me the sale had not completed on the agreed date (due to them failing to pass on queries the buyers had asked, which had not been forwarded to me and thus were unanswered). I had to call them the following day to find out what happened. "We can only apologise" (again) was their inadequate response. In summary: I would 100% not recommend - there are better, more professional and more effective estate agents around.

Stuart Β· 16 September 2024 Β· Hackney & Leigh Kirkby Lonsdale

5/5

Google

Rating only, no written review.

Geoffrey Β· 8 August 2024 Β· Hackney & Leigh Carnforth

Agent replied Β· 8 August 2026

Thanks Geoffrey :)

5/5

Google

Ryan has been so helpful across the whole process. Any answers we needed, he went out of his way and got them for us. First class customer service.

Paul Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Fantastic from start to finish. Totally professional. Nothing was too much trouble, made me completely rethink my ideas about estate …

Graham Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Ryan in the Colwyn Bay office was brilliant from start to finish when we recently bought a house. He always rang or emailed us straight back when asked and was very professional and knowledgeable and could answer any questions we asked of him

Sharon Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Great service from these guys, always helpful and informative.

Anthony Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

MacCauly and Ryan were exemplary from the start. They accurately appraised the value of the house, supported us through negotiations and kept us well informed.

Peter Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Great professional, friendly staff. Nothing too much trouble for them. Lovely swift sale. Would highly recommend

Diane Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Excellent staff who have helped me throughout my quest to find my lovely new home! Very knowledgeable & always reliable.

Janet Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Macauley and the team provided exemplary service and are a great asset to the area. We would recommend them to any prospective seller for their constructive advice and friendly and efficient help throughout the process.

Katrina Β· 8 August 2024 Β· Hackney & Leigh Carnforth

5/5

Google

Leigh, Keira and all of the team at hackney and Leigh were fantastic in helping us to sell our house. Great photo and media package, everything done to our specifications. Great communication throughout the process and always available to talk things through or offer advice. Would most definitely recommend hackney and Leigh. Thier Combined sales and conveyancing package was very competitively priced. A great local estate agents offering friendly and professional service. 🌟

Cameron Β· 3 August 2024 Β· Hackney & Leigh Arnside

Agent replied Β· 18 October 2023

Many thanks Cameron!

5/5

Google

A fantastic and knowledgeable team that I will use again when we come to sell the house.

Paul Β· 29 July 2024 Β· Hackney & Leigh Carnforth

Agent replied Β· 29 July 2026

Hi, Paul. We appreciate the kind words and are glad we could provide you with a positive experience!

5/5

Google

My husband and I were delighted we choose Peter and Yvonne to sell our house. My husband became very ill during the sale and they both couldn’t have been more helpful and kind during this difficult time.I needed a lot of help to complete …

Patricia Β· 29 July 2024 Β· Hackney & Leigh Carnforth

Agent replied Β· 29 July 2026

Hi, Patricia. We are thrilled to learn that you had a positive experience with us!

5/5

Google

Peter and Yvonne did a fabulous job in securing the sale of my property in Buckinghamshire during a period of rapidly rising interest rates. It was third time lucky after two sales fell through, and was secured in the end largely through their hard work and personal attention. Highly recommend.

Anna Β· 29 July 2024 Β· Hackney & Leigh Carnforth

Agent replied Β· 29 July 2026

Hi, Anna. Thanks for taking the time to share your positive experience. We truly appreciate it!

5/5

Google

We would like to send our massive thanks to both Peter and Yvonne for handling the purchase of our fantastic new home with such professionalism and commitment. They were helpful, supportive and made the process of our house move as …

Caroline Β· 29 July 2024 Β· Hackney & Leigh Carnforth

Agent replied Β· 29 July 2026

Hi, Caroline. We appreciate the kind words and are glad we could provide you with a positive experience!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.

British Property Awards winners in two years, the group and its branches: 2018, 2019.

British Property Awards by year, 2018 to 2019

Source: The British Property Awards winners lists, as published, linked by year.

Want Hackney & Leigh to help?

Send Hackney & Leigh a message.

What do you need help with?

Hackney & Leigh will use your details to contact you about this. See our privacy notice.

Questions about Hackney & Leigh

Which Hackney & Leigh office has the most reviews?

Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.

Where are the Hackney & Leigh offices?

The 10 Hackney & Leigh offices, by town:

  • Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
  • Arnside: The Promenade, Arnside, LA5 0HF
  • Carnforth: Market Street, Carnforth, LA5 9BT
  • Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
  • Kendal: 100 Stricklandgate, Kendal, LA9 4PU
  • Keswick: 11 Bank Street, Keswick, CA12 5JY
  • Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
  • Penrith: 6-8 Corn Market, Penrith, CA11 7DA
  • Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
  • Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?

Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent