Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Showing 1,134 reviews on Google only. Show every review
5/5
GoogleAbsolutely top notch service from Ian, Charlotte, Brian and the team. Patient and always happy to answer any questions from a first time buyer like me. Kept me updated and actively chased up the various parties involved in my purchase to push it through. Can’t recommend them highly enough!
5/5
GoogleA very professional service and efficient staff who managed to let the property in a very short time.
Thanks for your kind words Alan. We will pass on your review to the rental team.
5/5
GoogleExcellent estate agents, always a pleasure to deal with! Thank you to Charlotte for helping our sale progress. Appreciate it!
5/5
GoogleAmazing from start to finish.
5/5
GoogleThank you to all the team at Ferndown for helping my partner and I navigate the purchase of our first home. From viewing what felt like every 3-bed semi in Marston Green with Brian, through to Charlotte once our offer was accepted, and everyone else along the way. We were impressed by the professionalism of the team, who kept us informed and updated during the process, which was a lot shorter than what I was expecting! Not that we are looking to sell any time soon, but Ferndown will be our first call when we do.
Thank you for taking the time to submit such a positive review of your buying experience Connor. Your feedback is very much appreciated and will be shared with the sales team.
1/5
GoogleThey are not Trustworthy for buyers. Try them. Seen multiple properties with them, on feedback, strong offer has been given verbally & written. After that they have no communication with me, but I chased them for week , The Answer I get , specific Agent will call me , but BIG NO. After Two weeks of offer has been submitted, Buyer is chasing the agent, that specific agent won't call the buyer. Buyer called the specific Agent, reply I received after weeks it's has been sold on cash. Nearly 5 out of 4 properties sold on cash? That's not look real? 5th property I seen on end of January 2025. Next day STRONG offer has been submitted. As usual it take buyer one week to chase the SPECIFIC AGENT to update the buyer. Agent reply came it's has been sold. But there is something fishy again that property has been sold on right move end of March 2025. I tried them on multiple properties, result remains same. On all STRONG offers they won't send me any email of confirmation. They waste to much time of buyers. They won't like few people's. They choose there favorite. They won't get in touch with buyers, after offer has been submitted. Please Try them if you need to waste your precious Time. And please don't chase me for that comment, I only write what happened with me as a buyer, after letting them know in December 2024. I know my offers are strong enough and few properties sold less then my offers.
Thanks for your response to your dealings with our company. We appreciate feedback whether positive from the majority, or in your instance negative. The problem when you are a buyer is to make offers that the owners would consider. We act for sellers selling properties and not buyers. Perhaps you should consider changing your approach and make stronger offers. Good luck with your onward search
5/5
GoogleGreat experience and Brian was a wonder with his hands lol But they were a great laugh and great bunch of people
Thank you for your lovely feedback Ethan. We are all wondering what exactly Brian did with his hands and shall be asking for an update before we put him in the HR book! We really appreciate your kind words and it’s been lovely helping you with your purchase and we all enjoy having some laughter along the way!
5/5
GoogleI am incredibly grateful to the team at Ferndown Estate for their hard work, patience, and dedication in helping me sell my property, a sale I had almost given up on. It was a particularly challenging process, but their perseverance and professionalism ensured everything was handled smoothly. I truly appreciate their commitment and support throughout, and I would highly recommend their services to anyone looking to buy or sell a property.
Thank you for your lovely review Jake. Your kind words have been shared with the sale team and they’re all very pleased to hear such positive feedback. Wishing you all the best going forward!
5/5
GoogleWe've recently had our flat sold through Ferndown estate. Very professional and good organised agency. In our case of selling and buying we have experienced big delays, I would easily say above average, everything caused by incompetent solicitors, from both sides, but eventually everything went through after long time. There is an one magic person, who was looking after our case. Her name is Charlotte, our little angel who looked after us so well. She have chased both sides with unlimited patience, going up and above with anything we've asked, cheering us up as we couldn't cope with this case anymore and we have almost pull out. Ferndown- you are lucky you've got someone like Charlotte in your team. She is something SPECIAL. One more time, thank you for everything you've done for us, we would never forget this. Mateusz and Klaudia
Thanks for publishing such nice feedback Mateusz and we will certainly pass on your comments to Charlotte
5/5
GoogleFerndown were very helpful throughout the process from initial viewing until after completion. The staff are very friendly and happy to chase up any questions that i had with the seller and solicitors
Thank you for leaving such a positive review, Scott. Your comments are very much appreciated
5/5
GoogleExcellent service from start to end. Highly Highly recommend!
Thanks for taking the time to post positive feedback. It's very much appreciated
5/5
GoogleAwesome service. Brian and Mlak have been brilliant. Will definitely recommend.
Thanks for the lovely review Habib. We will pass on your comments to the team
5/5
GoogleFerndown helped us sell our property, Adam was very efficient getting photos taken and getting it on the market, it was sold within 2 weeks! Charlotte has been incredibly helpful post sale and we cannot thank her enough, she’s been so attentive and went above and beyond to chase everyone in the chain. Thankyou to everyone at Ferndown, would highly recommend!
Thank you so much, Leanne, for your lovely review! We’re thrilled to hear you had such a positive experience with us. Adam and Charlotte will be so pleased to know their hard work made the process smooth for you. It’s been a pleasure helping you with your sale, and we truly appreciate your recommendation. Wishing you all the best in your new chapter!, The Ferndown Estates Team
5/5
GoogleWhen my vulnerable friend needed to sell her property I knew I would need a special estate agent to help her.Thankfully we found Ferndown Estate Agents.I cannot praise Ian, Adam,Charlotte and the whole team enough.They were kind, empathetic and exceptionally professional.We encountered problems which were dealt with extremely well.Communication was excellent- the phone was always answered and messages passed on.Nothing was too much trouble for anyone.The firm is like a big family smiling at you all the time.Thank you,all of you.You are good people.
Good morning Anne. Thank you for your lovely and kind words following your sale experience with ourselves. Selling a property can be one of the most challenging processes in life and thankfully we were able to get this particular sale over the line. Our experienced sales team did a great job and they wanted to pass on their thanks to you and your friend for your patience and trust during the sale. Wishing you both all the best going forward
5/5
GoogleVery good service. Helpful staff making the experience a good one.
5/5
GoogleI sold a property, Charlotte was in contact very step of the way, even when the solicitor never got back to me! Fab team
5/5
GoogleJust bought our house the estate agents were amazing very attentive would recommend 10/10 service
Thanks for making such lovely comments about your experience in purchasing your property Karen. It’s very much appreciated!
5/5
GoogleWe were delighted to complete the sale, despite a couple of bumps along the way. Hayley was particularly brilliant when things got tricky, and we really appreciated that! Thank you.
Thank you Bob, we got there eventually. Enjoy being closer to your family.
5/5
GoogleVery helpful & professional
5/5
GoogleFantastic experience, very helpful.
Thank you for your kind review Alpesh. We hope you and your family have settled into your new home.
5/5
GoogleVery happy with the whole process of our house purchase. All went smoothly, thanks very much!
Thank you Mary, good luck with the works!
5/5
GoogleExcellent service from the whole team but especially Kiera, Shannon, Ellie and Hayley. Would thoroughly recommend.
Thank you for the lovely review, we do hope you are now settled in in your new home.
5/5
GoogleThank you to the whole team, especially to Kiera, Ellie and Shannon. Super helpful and made the experience less stressful than what we could have imagined. An absolute pleasure!!!
Enjoy Oxenholme and thank you for your instruction on your property Ryan.
5/5
GoogleThe team at Hackney and Leigh in Kendal have been absolutely wonderful and there every step of the way with support and guidance. Huge thanks to Ellie, Hayley, Shannon and Kiera, and 100% recommended.
Thank you so much Becky, we do hope you have settled well in your new home.
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The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
